Unit - Listening PDF

# Unit - Listening ## Date: * **Meaning and Nature of Listening**: - Listening is an art, one of the most important communication skills. No oral communication process is complete without listening skills. - Listening is the first step through which human beings learn about their surround...

# Unit - Listening ## Date: * **Meaning and Nature of Listening**: - Listening is an art, one of the most important communication skills. No oral communication process is complete without listening skills. - Listening is the first step through which human beings learn about their surroundings. - Research shows that 45% of our time is spent on listening. We, human beings, listen more than we speak. - If the listening skill is used in a proper way, we can master the tools of communicative skills. * **Listening Skill** can be defined as "Listening is the act of hearing attentively." * **A good listener** is someone who listens to the speaker to receive and interpret the message accurately. If you need to be a good communicator, you must need to become a good listener. It is one of the essential soft skills. It indicates a person's ability to receive and interpret information in the communication process. * **Definition**: Listening is the process of receiving and interpreting a message from the speaker. * **The ability** to interpret the message released by the speaker and understand the meaning inherent. * **Listening** is giving attention to a sound. * **To hear something** with thoughtful attention. * **Nature of Listening**: - It is the active intellectual process of decoding, interpreting, understanding and evaluating the message. - It is a mode of communication just as important as the other modes like speaking, reading and writing. - Listening is the active process of making meaning out of another person's spoken message. - Identifying information from spoken text, recognizing and acting on the speaker's intentions. ## Importance of Listening - Communication is a vital skill in the business, and listening plays an important role for making any business success. - Listening is a skill or ability that needs experience of communication. - To gain and collect new information and feel. - Listening in a conversation is important because it helps you understand others better and respond appropriately. - Listening is seen as the most important part of effective communication because it helps people understand each other better. - When we truly listen, we show respect and empathy, making others feel valued. This improves relationships and collaboration leading to better problem solving and fewer misunderstandings. - Listening to clients is super important because it helps you understand what they want and need. - Learn and understand things better in a social and professional environment. ## Other Importance of Listening Skill in Communication are: - Understanding others. - Perspectives. - Building trust. - Resolving conflicts. - Improving relationships. - Enhancing productivity. - Gaining knowledge. - Showing respect. - Avoiding misunderstandings. - Making better decisions. - If the students concentrate well in the class, they can perform better in the exam. - A businessman has to consciously focus on every communication like meeting, group discussion, seminar, conference, etc. to achieve success. - Listening is important both for the communicator and the receiver. By practicing active listening, the receiver can receive messages accurately and accomplish the task correctly. ## Profile of an Effective Listener - **Introduction**: Good listening skills play a vital role in today's business world. Being a good listener often referred to as "active listening," allows you to build relationships and ensure understanding with your coworkers. - **What is a good listener?**: A good listener is someone who focuses completely on what another person is saying and engages with their ideas in a thoughtful and meaningful way. - **Good listening** is not just about learning what a person is saying but making a commitment to digesting the information they are presenting and responding constructively. - **Being a good listener** can help make you a better leader and professional in your job place and positions. - **As you are a manager** in charge of a team or looking to provide the stage of your coworkers and support them, you must improving your listening skill. It helps you to motivate your best performance in your professional career. ## 4. Give the speaker your undivided attention: - It is also important to be aware you take the time to give the speaker your undivided attention. - To become a good listener, limit as many distractions as possible and give the speaker your undivided attention. ## 5. Provide proper response: - Providing the speaker with the appropriate nonverbal communication can help them feel more comfortable as you listen to them. - It shows nonverbal communication helps you listen and provide your response and support without having to interrupt your speaker. - It includes maintaining sufficient eye contact, sitting up straight and smiling when appropriate. ## 6. Start Paced the Conversation: - Being a good listener often includes opening a dialogue and allowing for a conversation to start between you and the speaker. - Instead of rushing to fill silences, let the speaker finish their thoughts and acknowledge their message accordingly. ## 7. Ask meaningful questions: - Once you remember that your question must be meaningful and establish you in the speaker's message. - Ask questions that can help both you and the speaker who reflect on it and said as well as elaborate on any points that need clarification. ## 8. Recall (Collect) previous information: - Once you are recalling information that the speaker has already discussed, and be summarizing the points which made in your responses which can make you a more effective listener. ## 9. Provide your input. Interest is you are a good listener you must show your input into the speaker's point and shows your body language and expressions positive and interesting: - In other words, you must aware of their personal prejudices and can avoid judging the speaker by your point of view. - As you are a good listener, you are not influenced by words filled with emotion. - Good listeners are not upset by the speaker's use of any words. - Listen to the ideas behind the speaker's words. ## Conclusion: - In the end of this topic, as you are a good listener, it is not only attended what the speaker says but also get the relations, problems of customer, inspiration them also. Then you become a good listener. ## Benefits/Advantages of Listening Skill: - To being a good listener has so many benefits. Especially they performed their duty well. - A person who has good listening skills they are more active in many ways like more productive, make better partners and co-operators, good helpers, problem solvers, and also have good interpersonal relationships. - It also increases your vocabulary, boost your personality, confidence and trust also. - Improve and maintain relations with others. - Also, it avoids conflict and doubt. - It helps you stand out from others. ## * Increase confidence: - A person who listens to others effectively have well confidence and self-respect because effective listening makes you a more confidentale person. ## * Summarise conversations: - Good listeners lead to understand and accurate. It reduces misunderstanding, and mistakes, and make conversations both side apt and it summarises properly. ## * Reduce Problem: - If you listen carefully with others so it uses to collaboration, it helps to reduce problems with others.