Tech Writing Reviewer - Effective Communication & Business Communication

TECH WRITING REVIEWER Qualities of Effective Communication 1. Comprehensive - complete details, observe accuracy 2. Accurate - details should be correct 3. Appropriate - tone and level of formality 4. Composition - spelling, grammar, punctuations 5. Clear - easy to understand, simple...

TECH WRITING REVIEWER Qualities of Effective Communication 1. Comprehensive - complete details, observe accuracy 2. Accurate - details should be correct 3. Appropriate - tone and level of formality 4. Composition - spelling, grammar, punctuations 5. Clear - easy to understand, simple words 3 C's of Writing a Letter 1. Clarity 2. Coherence 3. Concise Functions of Business Communication 1. To inform - information dissemination 2. To persuade - For managers/higher 3. To promote good will - get the respect outside of the company Flow of Communication 1. Upward - To higher/ administration, negotiate 2. Downward - From higher/administration, no questions asked, follow the orders 3. Horizontal Lateral - same level or department Categories of Business Communication 1. Internal Operational - Internal concerns and communications 2. External Operational - Outside of the company 3. Personal - Communication within peers, fellow employees Writing a Letter - Salutation 1. Colon (:) - used for higher position 2. Comma (,) - used for lower position 3. Semi-colon (;) - for semi-block letter or horizontal lateral communication Letter of Request - 3 Steps 1. What 2. Why 3. Justify Classifications/Categories of Email 1. Formal 2. Informal 3. Casual Process of Communication 1. Sensing a communication need - a problem has come to your attention 2. Defining the situation - plan a communication event 3. Considering possible communication strategies - what kind of communication event will you initiate 4. Selecting course of action - channel you will use to deliver the message 5. Composing the message - craft your written message or plan your presentation or conversation 6. Sending the message - ready to deliver it to your intended recipients in the channel you have chosen 7. Receiving the message - the recipient decided to read or listen to your message 8. Interpreting the message - the recipient will interpret the message you sent 9. Deciding on the response - you hope for a certain response from your recipient 10. Replying to the message - response to your message will often take the form of replying to your message