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Search CliffsNotes Servicenow.testkings.csa.exam.prep.2023-oct-.pdf 24.by.baron.253q.vce Helpful Unhelpful Home / Information Systems Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) ServiceNow Exam Questions CSA ServiceNow Certified System Administrator Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 1 - (Exam Topic 2) What is the difference between a UI Policy and Data Policy? A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by w B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions D. Data Policies run only after UI Policies run successfully What -NEW (ExamQUESTION is aTopic role 2) in ServiceNow? 2 Answer: C A. A role is one record m the Role [sys_user_role] table B. A role is one record in the Role Iuser_sys_role] table C. A role is a persona used In Live Feed Chat D. A role Is a set of modules for a particular application Answer: A NEW QUESTION 3 - (Exam Topic 2) The ServiceNow platform includes which types of interfaces? (Choose three.) A. Now Mobile Apps B. Agent Control Center C. Back Office Dashboard D. Service Portals E. Now Platform® User Interfaces F. Field Service Taskboard Answer: BEF NEW QUESTION 4 - (Exam Topic 3) Which is the most efficient way to move large amounts of data between instances? A. Export to Data Package B. Export to XML C. Update Sets D. Export to Zip Answer: B NEW QUESTION 5 - (Exam Topic 3) A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you se Choose 3 answers A. Add User Account to itll group B. Add User Account to ACL C. Add User Account to network group D. Add User Account to IT Knowledgebase E. Create User Account F. Add User Account to Hardware group Answer: BCF NEW QUESTION 6 - (Exam Topic 3) What type of query allows you to filter list data using normal words, instead of the condition builder? A. Natural Language Query B. Alexa Query C. Machine Learning Query D. Predictive Intelligence Query E. Auto-suggest Query Answer: A NEW QUESTION 7 - (Exam Topic 3) When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) A. Field Matching B. Load Data C. Select Data Source D. Schedule Transform E. Create Transform Map Answer: C NEW QUESTION 8 - (Exam Topic 2) On a Form header, what is the three bar icon called? A. Pancake icon B. Additional Actions or Context Menu C. Hamburger icon D. Cake icon Answer: C Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-forms/concept/c_FormContex NEW QUESTION 9 - (Exam Topic 2) Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way fo shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can s A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role B. Create Catalog Item and use the Not Available list to specify the Manager Group C. Create Catalog Item and use the Available For list to specify ITIL [itil] role D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role Answer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/t NEW QUESTION 10 - (Exam Topic 2) Where in Flow Designer can users access information about actions that are added to the flow? A. Virtual Agent Help B. Local Action Help C. Help Panel D. Flow Assistant D. Department A. B. C. Group Team My reports E. Dashboards Answer: C F. Global G. Admin H. Analytics NEW QUESTION 10 I. All - (Exam Topic 2) J. Company Which tool should be used to populate commonly used fields in a form? Answer: AEFG A. Template B. Reference Qualifier C. Formatter D. Assignment Passing Rule Exams Made Easy Certification visit Answer: A NEW QUESTION 13 - (Exam Topic 2) On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.) Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Explanation: Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/task/t_ShareASetting.html NEW QUESTION 18 - (Exam Topic 2) What is used frequently to move customizations from one instance to another? A. Update Sets B. Code Sets C. Update Packs D. Configuration Logs E. Remote Sets F. Local Sets G. Code Packs Answer: A Explanation: Reference: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/export https://docs.servicenow.com/bundle/rome it operations management/page/product/service mapping/task/export C. State D. E. Workflow Workflows Lifecycle Designer Answer: C NEW QUESTION 23 Explanation: - (Exam Topic 2) Reference: What controls the publishing and retiring process for knowledge articles? https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference A. Approval Policies B. Approval Definitions NEW QUESTION 24 - (Exam Topic 2) Group records are stored in which table? A. Group [sn_user_group] B. Group [sys_user_group] C. Group [s_sys_group] D. Group [u_sys_group] Answer: B Explanation: Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832548 NEW QUESTION 27 - (Exam Topic 2) What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.) A. Local Sources (i. B. XML, CSV, Excel) C. Implementation Spoke D. DataHub E. JDBC Connection F. Network Server G. LDAP Connection Answer: ACDF Explanation: Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_lea NEW QUESTION 28 - (Exam Topic 2) You are showing your customer a new form that you have created for their new application. They would like to add a field to the form (Choose two.) A. Select Fields and Columns module B. Right click on form header, select Configure > Form Layout Passing Certification Exams Made Easy visit  Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) C. Click on context menu, select Configure > Form Designer D. Select Field Class Manager module Answer: BC Explanation: Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/task/t_Crea NEW QUESTION 33 - (Exam Topic 2) What is a sys_id? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record Answer: A NEW QUESTION 35 - (Exam Topic 2) Which tool is used to define relationships between fields in an import set table and a target table? A. Transform Schema B. Schema Map C. Dictionary Map D. Transform Map E. Field Transformer F. Import Designer Answer: D Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_Impor NEW QUESTION 38 - (Exam Topic 2) What are the three permission requirements that must evaluate to true for an access control rule to apply? Choose 3 answers A. Conditions B. table. C. Roles D. Script E. table." F. table.none Answer: CDE NEW QUESTION 40 - (Exam Topic 2) While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3 consistent across all Tasks. How would you do that? Right click on Priority and select what? A. Configure Lists B Show Options B. Show Options C. Configure Task D. Show Choices E. Show Choice List F. Configure Options Answer: F NEW QUESTION 43 - (Exam Topic 2) When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that st workflow stability? A. Long-term signals B. Non-signals C. Anti-signals D. Stability signals Answer: C Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 48 - (Exam Topic 2) After finishing your work on High Security Settings, what do you do to return to normal admin security levels? A. Select Normal role B. Log out and back in C. Use System Administration > Normal Security module D. Select Global Update Set E. End Impersonation Answer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/concept/c_HighSec NEW QUESTION 49 - (Exam Topic 2) How do you make a list filter available to everyone? A. Make active, set visibility, and save B. Assign a name, set visibility, and save C. Assign a group, set visibility, and save D. Make active, assign a name, and save Answer: B NEW QUESTION 51 - (Exam Topic 2) Access Control rules may provide access security for which of the following database objects? A F ifi l A. B. For C. D. List apane Banner Contentspecific framerole, group, or user frame Answer: B B. For a specific row, column, or table C. For specific groups D. For a specific CMDB Configuration item NEW QUESTION 58 -Answer: (Exam Topic D 2) Which tool is used for creating dependencies between configuration items in the CMDB? A. NEWCI Relationship QUESTION 54 Editor B. CMDBTopic - (Exam Builder 2) C. CI Service Which sectionManager of the ServiceNow UI allows you to perform a global search? D. Cl Class Manager A. Application Navigator Answer: D NEW QUESTION 59 - (Exam Topic 2) What is the purpose of a Data Policy? A. Data Policies enforce security B. Data Policies standardize data in Update Sets C. Data Policies enforce data consistency D. Data Policies apply to lists to standard data Answer: C NEW QUESTION 64 - (Exam Topic 2) What is the difference between a Ul Policy and Data Policy? A. Data Policies run only after Ul Policies run successfully Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by w Answer: D -NEW (Exam WhichQUESTION Topic 2) 65 ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appro A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) E. CI Class Manager (CICM) Answer: A Explanation: Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm-implementation/concept/csd NEW QUESTION 67 - (Exam Topic 2) What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related re tables in a related list? A. Database View B. Many to Many C. One to Many D. Extended Answer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_D NEW QUESTION 72 - (Exam Topic 2) What do you activate when you want to add applications or functionality within your development instance? A. App Package B. Updated Pack C. Patch D. Plugin E. App Updated Set Answer: D Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/concept/c_ServiceN NEW QUESTION 76 - (Exam Topic 2) Which of the following is used to categorize, flag, and locate records? A. Search B. Favorites C. Tags D. Bookmarks Answer: C NEW QUESTION 80 - (Exam Topic 2) A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What w issue? A. Have them clear their cache. B. Have them use the gear icon to set the employee's time zone. C. Recommend they use Chrome, instead of Explorer. D. Use the system properties to correct the instance's time zone. E. Have them correct the time zone on their computer. Answer: E Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Explanation: Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171 NEW QUESTION 84 - (Exam Topic 2) What are the components that make up a filter condition? (Choose three.) A. Operator B. Match Criteria C. Value D. Column E. Field Answer: ACE Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_Filters.html NEW QUESTION 87 - (Exam Topic 2) Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up s the same for the form and the task routing to the Facilities' assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item w company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropr B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilitie D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access. Answer: C NEW QUESTION 92 - (Exam Topic 2) New records, new groups, and modified configuration Items (Cls): what do they have in common? A. They are included in an Update Set B. They are not captured in an Update Set C. They are customizations D. They do not have anything in common  y y g https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/concept NEW QUESTION 96 - (Exam Topic Answer: A 2) Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, a A. NEWFlows QUESTION 94 B. ActionTopic - (Exam Sequences 2) C. Action What is a Sets no-code approach to control the mandatory or read-only state of a form field? D. Task Flows E. A. Flow Diagrams UI Action B. Client Script Answer: C. UI ScriptE D. UI RuIe Explanation: E. UI Policy Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/flow-des Answer: E Explanation: Reference: Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 100 - (Exam Topic 2) What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System I A. The Task table is the only table that can be a destination for imported data in the Transform Map module B. The Inciden C. Proble D. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map m E. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module F. Any ServiceNow table can be a destination for imported data in the Transform Map module Answer: B NEW QUESTION 101 - (Exam Topic 2) Wh t t t t E t? (Ch t ) What Answer:are AB two ways to generate an Event? (Choose two.) NEW QUESTION 105 -A.(Exam Business Rule Topic 1) B. Workflow will not affect what others see on their forms. Configuration C. Log entry D. True A. Knowledge article publication B. False Answer: B NEW QUESTION 108 - (Exam Topic 1) UI Action can prompt that an Incident has been successfully submitted. A. True B. False Answer: A NEW QUESTION 112 - (Exam Topic 1) Where can Admins check which release is running on an ServiceNow instance? A. Memory Stats module B. Stats module C. System.upgraded table D. Transactions log Answer: B NEW QUESTION 116 - (Exam Topic 1) Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance Answer: A NEW QUESTION 118 - (Exam Topic 1) What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Answer: C Passing Certification Exams Made Easy visit  Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 119 - (Exam Topic 1) Which one of the following statements describes the purpose of a Service Catalog workflow? A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications Answer: C NEW QUESTION 123 - (Exam Topic 1) The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form Answer: C NEW QUESTION 127 - (Exam Topic 1) The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and Workflows C. Order Guides, Catalog Items, and Workflows D. Record Producers, Order Guides, and Item Variables Answer: A NEW QUESTION 131 - (Exam Topic 1) What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Answer: D NEW QUESTION 133 - (Exam Topic 1) Access Control rules may be defined with which of the following permission requirements? (Choose three.) A. Roles B. Conditional Expressions C. Assignment Rules D. Scripts E U C it i E. A. User B. C. D. Form List Criteria Timeline Dashboard F. Groups Passing Certification Exams Made Easy visit Answer: ABD NEW QUESTION 137 - (Exam Topic 1) Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size Answer: ACD NEW QUESTION 140 - (Exam Topic 1) Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Answer: C NEW QUESTION 142 - (Exam Topic 1) Which three Variable Types can be added to a Service Catalog Item? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List C. Number List, Single Line Text, and Reference D. Multiple Choice, Select Box, and Checkbox Answer: D NEW QUESTION 145 - (Exam Topic 1) Reports can be created from which different places in the platform? (Choose two.) A. List column heading B. Metrics module C. Statistics module D. View / Run module Answer: AD NEW QUESTION 148 Which -NEW (Exam QUESTION one Topic of the 1) following 153 statements describes a characteristic of role assignment? Which application A. Roles is used can contain othertoroles, change theyou when number format per are assigned table? a role, you inherit all the roles within that role B. Users can click on the Personalize Role feature to try different roles A. A C. Number role is Maintenance granted to a user by the System Administrator B. System D. Each userMaintenance has a role in the ServiceNow platform C. Table Maintenance D. RecordAMaintenance Answer: Answer: A NEW QUESTION 155 - (Exam Topic 1) What is the difference between UI Policy and UI Action? A. UI Action can make fields read-only, mandatory, or hidde B. while UI Policy can make a save button visible for appropriate users. C. UI Policy can make fields read-only, mandatory, or hidde D. while UI Action can make a save button visible for appropriate users. Answer: B NEW QUESTION 156 - (Exam Topic 1) Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items Answer: A NEW QUESTION 159 - (Exam Topic 1) Which configuration allows you to use a script to coalesce data in Import Sets? A. Multiple-field coalesce B. No coalesce Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam C. Single-field D. Conditional coalesce https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Answer: C NEW QUESTION 161 - (Exam Topic 1) A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items Answer: D NEW QUESTION 165 - (Exam Topic 1) Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Answer: A NEW QUESTION 168 - (Exam Topic 1) Knowledge Base Search results can be sorted by which of the following? (Choose three.) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views Answer: ACE NEW QUESTION 173 - (Exam Topic 1) Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Answer: C NEW QUESTION 175 - (Exam Topic 1) FILL IN THE BLANK _______ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system A. Mastered B. Not Mastered Answer: A Explanation: Server NEW QUESTION 178 NEW QUESTION 178 - (Exam Topic 1) What is the platform name for the User table? A. u_users B. sys_users C. x_users D. sys_user Answer: D NEW QUESTION 179 Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) - (Exam Topic 1) Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave Answer: ACDF NEW QUESTION 184 - (Exam Topic 1) What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Answer: D NEW QUESTION 185 - (Exam Topic 1) Which one of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-Service Answer: D NEW QUESTION 188 (Exam Topic 1) - (Exam Topic 1) B. Order C. D. E. Log Elevate Impersonate Out from Roles ServiceNow Service Users Catalog Which F. type Records Approve of tables may be extended by other tables, but do not extend another table? A. Base Tables Answer: BCD B. Core Tables C. Extended Tables D. NEWCustom Tables 193 QUESTION - (Exam Topic 1) Answer: What A information does the System Dictionary contain? A. The human-readable labels and language settings NEW B. TheQUESTION 191 definition for each table and column - (Exam C. Topic 1) on how tables relate to each other The information From D. Thethe User menu, language whichused dictionary actions for can spellachecking user select? (Choose three.) A. Send Notifications Answer: B NEW QUESTION 197 - (Exam Topic 1) database live at the Data Center. A. True B. False Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Answer: A NEW QUESTION 198 - (Exam Topic 1) A role is recorded in which table? A. Role[sys_user] B. Role[sys_user_profile] C. Role[sys_user_record] D. Role[sys_user_role] What -NEW (ExamQUESTION areTopic the 51)provided 200 Roles by ServiceNow? Answer: A A. System Administrator: The admin role provides access to all platform features, applications, functions and data. B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, web services C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change manag D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own etc. Answer: ABCDE NEW QUESTION 202 - (Exam Topic 1) What are the four knowledge workflows available in the ServiceNow base instance? A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state B. Instant Publish: Immediately publishes a draft article without requiring an approval C. Instant Retire: Immediately retires a published article without requiring an approval D. Retire Knowledge: Moves a knowledge article to the retired state. Answer: A NEW QUESTION 206 - (Exam Topic 1) As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. Answer: C NEW QUESTION 211 - (Exam Topic 1) How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day D. Event Log is the same as the Event Registry Answer: A NEW QUESTION 212 - (Exam Topic 1) Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments. A. True B. False Answer: A NEW QUESTION 217 - (Exam Topic 1) What displays a set of records from a table? A. View B. Dashboard Passing Certification Exams Made Easy visit  Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) C. Panel D. List Answer: D NEW QUESTION 222 - (Exam Topic 1) Knowledge articles within a knowledge base are grouped by category. A. True B. False Answer: A NEW QUESTION 225 - (Exam Topic 1) Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship Answer: A NEW QUESTION 226 - (Exam Topic 1) When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges Answer: ABCD NEW QUESTION 231 - (Exam Topic 1) Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C. event D. task C. The new D. Answer: C table inherits all of the fields, D fields of but the does parent not table inheritand Access can also Control contain rules, newClient fields Scripts, uniqueand to itself UI Policies of the parent table NEW QUESTION 241 236 - (Exam Topic 1) What is the Import master Set Table? table that contains a record for each table in the database? A. A table where data will be placed, post-transformation B. A table that determines relationships C. A staging area for imported records Passing Certification D. A repository ExamsSet for Update Made Easy information visit Answer: C NEW QUESTION 240 - (Exam Topic 1) Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) A. [sys_master_db] B. [sys_db_object] C. [sys_master_object] D. [sys_object_db] Answer: B NEW QUESTION 244 - (Exam Topic 1) Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes. B. They are the building blocks. C. They are optional. D. They provide options. Answer: B NEW QUESTION 246 - (Exam Topic 3) What module do you use to access the reports that are available to you? What module do you use to access the reports that are available to you? -NEW Which (Exam QUESTION ServiceNow Topic 3) 250 utility provides a modern interactive graphical interface to visualize configuration items and their relationship? A. Report > View /Run A. CSDM Schema B. Reports > Homepage B. Business Service Map C. Self-Service>My Reports C. Dependency View D. Report > Overview D. CI Class Map Answer: B Answer: C NEW QUESTION 253 - (Exam Topic 3) A customer has asked for the following updates to a form: * Make Resolution code mandatory, admin state is changed to Resolved. * Hide major incident check box, unless logged in user has Major incident Manager role. What type of rules (s) would you use to im A. Dictionary Design B. Field Limiter C. UI Policy D. UI Design E. Form Constraint Answer: CE NEW QUESTION 254 - (Exam Topic 3) What are the three key tables in an enterprise CMDB? Choose 3 answers. A. omadb_rel_ci B. sn_emdb C. sn_emdb_ci D. Ey omdb E. sn_emdb_bak F. omdb_ci G. emdb_bak Answer: ADF NEW QUESTION 258 - (Exam Topic 3) Which testing framework is used to test ServerNew Applications? A. Selenium B. Test Driven Framework (TDF) C. Junit D. Automated test Framework (ATF) Passing Certification Exams Made Easy visit  Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Answer: D NEW QUESTION 260 - (Exam Topic 3) What are advantages of using Flow Designer? (Choose three.) A. Supports advanced developers B. Enables complicated scripting C. Reduces technical debt D. Less manual scripting E. Smooth integration with 3rd party systems Answer: ADE NEW QUESTION 263 - (Exam Topic 3) What icon do you use to change the icon and color on a Favorite'? A. Star B. Triangle C. Pencil D. Clock Answer: C NEW QUESTION 268 - (Exam Topic 3) When selecting the Target table for an import, which tables can you select? Choose 3 answers A. Tables within the global scope B. Tables within the existing application scope C. Tables outside of ServiceNow D. Tables which allow write access to other applications E. Related tables, using Dot Walk Answer: ABD NEW QUESTION 270 - (Exam Topic 3) Which application is used primarily to load data into ServiceNow? A. Import Hub B. System Import Sets C. Data Import Configuration D. Import Management Answer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/reference/import NEW QUESTION 271 - (Exam Topic 3) When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might y A. On the Iist, locate and right click on the value Hardware, select Show Matching B Click Funnel ten type Hardware and click enter B. Click Funnel ten, type Hardware and click enter C. On the Category column header, right click and select Show > Hardware D. Right dick on magnifier, type Hardware and click enter E. On Breadcrumb, click > icon, type Hardware and click enter Answer: A NEW QUESTION 274 - (Exam Topic 3) On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this A. Attribute B. Label C. Field D. Column E. Data Element Answer: C Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 279 - (Exam Topic 3) As administrator, what must you do to access feature of High Security Settings? A. Select Elevate Roles B. Add security_admin role to your user account C. Impersonate Security Admin D. Use System Administrator < Elevate Roles module Answer: A NEW QUESTION 281 - (Exam Topic 3) What setting allows users to view a Knowledge Base article even if the are not logged in? A. The View All setting B. The Allow role C. The ESS role D. The Public setting Answer: C NEW QUESTION 283 - (Exam Topic 3) What icon do you use to change the boon and color on a Favorite? A. Pencil B. Star C. Clack D. Tringle Answer: A -NEW What (Exam QUESTION is the Topic platform 3) 290name for the Group table? A. SyS_USer_group NEW QUESTION 288 B. Sys_group - (Exam Topic 3) C. group What framework can be used to manage the tables and Cis associated with a use case? D. sys_groups A. Common Service Date Model (CSDM) product view Answer: A B. Scename Dashboard C. CMDB Use Case Modelar D. CI Use Case Modeler NEW QUESTION 293 - (Exam Topic 3) Answer: A What features are available in Knowledge Management, to support continuous improvement on the knowledge articles? Choose 4 answers A. Submit KB Errata B. Add Comments C. CC Click frowning icon D. Tag as Helpful E. Flag Article F. Rate with Stars Answer: BDEF NEW QUESTION 294 - (Exam Topic 3) On what part of the ServiceNow instance, would you find he option to impersonate User? A. Module B. Application Navigator C. Banner D. Content Frame Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Answer: C NEW QUESTION 297 - (Exam Topic 3) On the Form header which icon do you use to access form templates? On the Form header, which icon do you use to access form templates? A. Pages B. C. D. Paperclip StampOptions {...) More Answer: D NEW QUESTION 301 - (Exam Topic 3) What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and ou A. Community B. Help Panel (question mark icon) C. Docs D. Wiki Answer: B NEW QUESTION 302 - (Exam Topic 3) You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are h create incident records, which are automatically routed to the Service Desk. Which method would you use? A. Create Record Producer B. Create Catalog Item C. Create Order Guide D. Create Content Item Answer: C Explanation: Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/c NEW QUESTION 303 - (Exam Topic 3) Who would you describe the relationship between the incident and Task table? A. Incident table has a many to many relationship with the Task table. B. Incident table has a one to much relationship with the Task table. C. Incident table is extended from task table. D. incident table is related to the Task table via the INC number E. incident table is a database view of the Task table Answer: C NEW QUESTION 307 - (Exam Topic 3) Which is the base table of the configuration management database hierarchy? A. cmdb_d B. ucmdb C. cmdb_ret_Oi D. cmdb Answer: D NEW QUESTION 308 - (Exam Topic 3) A customer requests the following data quality measures be added: * 1. Incident numbers should be read-only on all lists and forms, for all users. * 2. Short Description field should be mandatory, on all records, across all applications, on insert. Which type of policy would you use to meet this requirement? A. Data policy B. Dictionary Design Policy C Data Q alit Polic C. Data Quality Policy D. Field Criteria Policy Answer: A Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 313 - (Exam Topic 3) On a filter condition, which component is always a choice list? A. Operator B. Filter Criteria C. Operation D. Match Criteria Answer: C Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/common-ui-elements/concept/c_Con NEW QUESTION 318 - (Exam Topic 3) What are examples of UI Actions relating to forms? Choose 3 answers A. Form Context Menu B. Form View C. Form Buttons D. Form Links. E. Form Columns Answer: ACD NEW QUESTION 319 - (Exam Topic 3) What is the primary objective of the Display Business Rule? A. To monitor fields on a form, and provide feedback B. To use a shared g_scratchpad object, which can be sent to the client, as part of the form C. To set files to mandatory, hidden, and read-only D. To define what happens on a form, when a particular fled changes Answer: B NEW QUESTION 322 - (Exam Topic 3) Here is an example of the criteria set for a knowledge base: * Companies: ACME North America  Companies: ACME North America D. B. C. Reverse On lowedif false Global * Department: HR Answer: A * Groups: ACME Manager * Match All: Yes In this example, what users would have access to this knowledge base? NEW QUESTION 329 - (Exam Topic 3) A. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America Which framework can automatically populate values for the priority and Category field based on the Short description field value? B. Employees of ACME North America, who are members of HR Department or the ACME Manager group C. Users which are members of either ACME North America, or HR Department, or ACME Manager Group A. UI Policy D. Member of the ACME Manager group, and HR department, regardless of geography B. Assignment Rule C. Action Answer: A D. Predictive intelligence E. CSDM NEW QUESTION 325 Answer: A - (Exam Topic 3) To apply a UI Policy to all views, which field should be set to true in its definition record? A. InheritCertification Exams Made Easy Passing visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 330 - (Exam Topic 3) What is the most common role that has access to almost all platform features, functions, and data? A. Security Admin [security_admin] B. Sys Admin [sys_admin] C. Admin [sn_admin] D. System Administrator [admin] E. Base Admin [base_admin] Answer: C Explanation: Reference: https://developer.servicenow.com/dev.do#!/guides/quebec/now-platform/glossary/developer-glossary NEW QUESTION 334 NEW D. Answer:QUESTION C. Application Banner 334 D Navigator - (Exam Topic 3) Explanation: On what part of the ServiceNow instance, would you find the option to Impersonate User? Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ A. Module B. Content Frame NEW QUESTION 339 - (Exam Topic 3) The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-tr A. Request + Response B. Save + Update C. Write + Read D. Submit + Query E. Insert + Verify Answer: A Explanation: Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/client-scripts/concept/client-scri NEW QUESTION 344 - (Exam Topic 3) Groups are stored in what table? A. Group [sys_user_group] B. Group [sn_sys_user_group]} C. User Group [user_groups] D. User Groups [sn_user_groups] E. Groups [sys_user_groups] Answer: A NEW QUESTION 345 - (Exam Topic 3) Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? A. Agent Assist B. Virtual Agent C. Now Messenger D. Connect Agent Answer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtu NEW QUESTION 347 - (Exam Topic 3) What is the name of the string that display filter criteria? Passing Certification Exams Made Easy visit  Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) A. Topic B. Choice C. Breadcrump D. Menu Answer: C NEW QUESTION 350 - (Exam Topic 3) What is the result of the order in which access controls are evaluated? A. Ensures user has access to the fields in a table, before considering their access to the table B. Ensures user can get to work as quickly as possible C. Ensures user has access to the application, before evaluating access to a module within the application D. Ensures user has access to a table, before evaluating access to a field in the table Answer: D Explanation: Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541355 NEW QUESTION 353 - (Exam Topic 3) What is the language used for scriptingin ServiceNow? A. JavaScript B. C++ C. PHP D. Python Answer: A NEW QUESTION 355 - (Exam Topic 3) From a related list, what would a user click for personalize the layout of the columns? A. Magnifier B. Context Menu C. Pencil D. Gear Answer: D NEW QUESTION 360 - (Exam Topic 3) Farm a form, what would you click, to modify the order of the fields on the form? Choose 2 answers A. Context Menu > Configure > Form Layout B. Context Menu > Form > Layout C. Right click on header > Configure > Form Design D. Context Menu > Configure > Form Designer E. Right click on header > Configure > UX Dashboard Answer: AC D. Can Read Passing Certification Exams Made Easy visit NEW QUESTION 362 - (Exam Topic 3) What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.) A. Group members can choose their tasks from My Groups Work B. Groups can assign tasks to users based on on-call schedules C. Site support members can pick tasks, based on Location D. Groups can assign tasks to users based on skills E. Group members can avoid tasks, which are nearing SLA breach F. Groups can assign tasks to users based on availability Answer: BCDF NEW QUESTION 363 - (Exam Topic 3) Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge A. Access List B. Can Access C. Accessible to Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) Answer: D Explanation: Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_Se NEW QUESTION 367 - (Exam Topic 3) What options can you see, when you fight click on a Cl, from the Cl dependency view map? Choose 3 answers A. View Affected Cis B. View Related Tasks C. View Recent Outages D. View Cases E. View Knowledge Answer: ABC NEW QUESTION 372 - (Exam Topic 3) Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules ca A. Role Assignment Rules B. CRUD Rules C. Scripted User Rules D. Access Control Rules E. User Authentication Rules Answer: D. The fields CD that are specific to the extended table. Answer: D NEW QUESTION 374 - (Exam Topic 3) The NEWReport Designer QUESTION 373contains different section for configuring your report. Which section is used to specify the name of the report, the report. - (Exam Topic 3) When building an extended table from a base table, which fields do you need to create? Choose 2 answers A. Properties B. Datamandatory fields for the base table. A. The C. The B. Configure reference fields for the base table. D. C. Type The fields that are not in the base table. E. Sources Answer: C NEW QUESTION 378 - (Exam Topic 3) What are advantages of using spokes for integrations? Choose 3 answers A. Reduces the need for code B. Features scale and control mechanisms C. Free spokes are available in the ServiceNow Store D. Ensures discoverability and reuse E. Automated event management Answer: ADE NEW QUESTION 382 - (Exam Topic 3) While on an Incident record, how would you add a Tag for "Special Handling" to the record? A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter B. On the Special Handling field, check the box C. On the Tag field, select Special Handling from the choice list D. Click on the Context menu, select Add Tag, type Special Handling, press enter Answer: A Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) - (Exam NEW QUESTION Topic 3) 386 When importing spreadsheet data into ServiceNow, what is the first step in the process? A. Load Data B. Run Data Scrubber C. Set Coalesce D. Define Data Source E. Select Import Set Answer: A NEW QUESTION 388 - (Exam Topic 3) An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage wh ServiceNow instance. What issue could explain this? Choose 2 answers A. Their user account failed LDAP authentication B. Their user account is not logged in properly C. Their user account was not approved by their manager D. Their user account does not have itil role E. Their user account does not belong to any groups, which contain the itil role Answer: AC NEW QUESTION 389 - (Exam Topic 3) What are examples of Ul Actions, relating to Lists? Choose 4 answers A. List Links B. List Control C. List Buttons D. List Context Menu E. List Override F. List Choices Answer: ACDF NEW QUESTION 391 - (Exam Topic 3) What ServiceNow feature allows you to include data from a secondary related table on a report? A. SQL B. Dot Walking C. Outer Join D. Joins Answer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRelated NEW QUESTION 396 - (Exam Topic 3) A form displays information about one record at the top, for example a User, Additional records, which are associated with that Use bottom of the form. What are those tabs called? A. Additional Info B. More Info C. Related Links D. Related Lists Answer: D NEW QUESTION 399 - (Exam Topic 3) What are the steps for importing data using an import set? A. Select source file; Run automap; Transform data; Clean up target table B. Set up LDAP; Test map: Create update set; Run import: Apply update set C. Identify source; Import transform map: Run transformer; Verity import D. Load the data; Create transform map; Transform data; Clean up import table Answer: D Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 401 - (Exam Topic 3) What is the definition of a group? A. An escalation pod B. A department C. A collection of users D. A collection of subject matter experts E. A team of users Answer: E NEW QUESTION 403 - (Exam Topic 3) Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing t A. AL Service Dashboard B. Cl Health Dashboard C. Dependency View D. Event Management Homepage Answer: B NEW QUESTION 404 - (Exam Topic 3) Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team m A. User Policy B. UI policy C. Predictive Intelligence D. Assignment Rule Answer: D NEW QUESTION 405 - (Exam Topic 3) For your implementation, the following tables. are extended fram each ofher: * Incident table is extended from Task table *-NEW Incident (Exam table3)is extended QUESTION Topic 408 from Task table. Tables * Supermay be set Incident up with table Many tofrom is extended Many relationships. Incident table, What is a classic example of a scenario where the tables would have many In this situation, which table(s) are P arent, Child and Base tables? Choose 5 answers A. Requests can contain many items; and Items can be any item from the catalog. B. A. Vendors can sell Incident table is amultiple products; and products can be sold by multiple vendors. Base table C. B. A Task can Incident tabletrigger i many Workflows; and a Workflow can trigger many Tasks D. C. A Configuration a Parent table Item can belong to multiple Classes; and Classes can contain multiple Configuration Items. D. Incident table is a Child table Answer: B E. Super Incident table is a Child table F. Super Incident table is a Parent table G. Super Incident table is a Base table NEW H. Task QUESTION table is a Base 413 table -I. (Exam Topicis 3) Task table a Parent table You J. Taskhave been table is aasked Childtotable configure a form so an employee could a tablet and select the standard accessary options to purchase wit are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? Choose 3 answers Answer: BCDGH A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option. B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options. C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector. D. Create a Records producer, and on the form, add a check box variable for each accessary option. E. On shopping Cart configuration, select option to show the Add Accessories button. Answer: ABC Passing Certification Exams Made Easy visit Recommend!! Get the Full CSA dumps in VCE and PDF From SurePassExam https://www.surepassexam.com/CSA-exam-dumps.html (371 New Questions) NEW QUESTION 417...... Passing Certification Exams Made Easy visit  Recommend!! 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