Sira Study Material PDF

SIRA STUDY MATERIALS  3 sectors of security industry 1 Manned System Physical Example: CIT, store Example: CCTV, Intruder...

SIRA STUDY MATERIALS  3 sectors of security industry 1 Manned System Physical Example: CIT, store Example: CCTV, Intruder Example: Locks grills, detection, door supervision, alarm, fire system and barrier close protection, dog access control system handling  Risks, Function and Role of security Risks of Security Function of Security Role of Security  Prevention of external  Basic security  Protection of people, and commercial fraud  Gate keeper/Reception properties and  The protection of desk premises. confidential  Patrolling  Static guarding information, material or  Fire prevention and fire  Patrolling processes fighting  Access control  The threat of bomb  Accident prevention  Searching damage for criminal or  First Aid political motives  Cash or valuable escort  The physical security of  Alarm and surveillance computers and software equipment monitoring and the threat from data  Visitor and contractor infringement escort  The security aspects of  Simple process access internal or external control disaster plan or other contingency. Plan involving the protection of people and property Protect life, Protect property and Premises, Prevent Responsibilities of security guard loss and waste, Prevention and deterring of crime.  Remote monitoring alarm center  Remote monitoring CCTV  Town center CCTV control room Types of control room  Multi-functional control room carrying out all of the above  A control room where just telephone answering is carried out. 3 elements of an alarm system. Detection devices, Control panels, Output Check panel Response to alarm Confirm signal and location activation Inform staff and emergency services Investigate cause  SIRA STUDY MATERIALS 2  Deferent types of detection systems Fire system Looking for Heat, Flame, smoke Intruder system Looking for Infra-red, Microwaves, Vibration sensor Can be permanently switched on, selectively switched on, CCTV system activated by other system Access control system Key pad, card reader, door opening sensor  Response to an alarm activation Initial response Secondary response  Inspect control panel; establish nature  Fire alarm system- Organizing and location of incident evacuation of building, taking charge  Fire system may require the incident to of marshalling be investigated  CCTV or intruder alarm system-  Will inform security guards of their detailed investigation, manual call to specific duties authorities.  Will also tell them the company rules for fighting fires  CCTV system- choice of cameras to follow incident, close up tec.  Access control initial response may include denying access, sounding an alarm, bringing in a CCTV cameras to investigate The environment User failing to operate the system properly System itself Possible causes of false alarm Connect to the system Reaction forces Incorrect installation Evidence Anything either tangible or intangible, that can be used to Evidence prove or disprove the guilt or innocence of a person Direct, Primary, Secondary, Circumstantial, Hearsay and Types of Evidence Opinion Unauthorized handling of evidence. Disturbing, removing or Contamination destroying evidence or adding traces to a scene of crime  SIRA STUDY MATERIALS Common way of contamination  Person entering the crime scene adding fingerprints, footprints or leaving traces of 3 hair and saliva.  Persons entering the scene and tidying up the area  Persons entering the area and disturbing, removing or destroying the items, which could contain the valuable evidence  Persons entering the scene and moving bodies for the purpose of administering first aid.  Persons using the scene as a thoroughfare. Preventing contamination  Cordon off the scene and surrounding area.  Control access to and from the scene  Do not allowed anything to be tempered with or removed from the scene  Do not enter the scene yourself  Do not leave the scene unattended  Call the relevant authorities as soon as possible.  Record the details of those entering and leaving the scene and those of witness.  Make notes on what you discovered on first arrival.  Protect scene from weather condition  Make a note of any changes in the crime scene.  Ensure confiscated evidence is kept under guard and limit the handling of the item to a minimum. Four main objectives of security guard are  Protection of life Patrolling  Protection of property and premises  Protection of loss and waste  Prevention and deterring of crime Common methods of patrolling Foot patrol, Bicycle, Vehicle and Visual (Video, CCTV, Mirror) Usually now an electronic recorder with strips around site (works like barcode reader in What is clocking supermarket) Types of Patrol Purpose Initial/first patrol To lock down and address all security issue Interim/subsequent patrol To maintain security, observation and planned procedure Special/random patrol Spot checks and special risks Final/last patrol Final check before handover, open doors, unlocking  SIRA STUDY MATERIALS Access Control The prevention of unauthorized access or egress by persons 4 or vehicle to premises and property.  Mechanical Methods of access control  Electronic Passes Passes fall into two categories; complex and simple  Pass with photo scanned by computer and guard matched with computer image Complex Passes  Card operating turnstiles, read by computers, to record entry and exit information  Smart card giving entry to specific areas Carried or worn by employees/visitors and checked by security Simple Passes Access Control Search (2 Types) Random search Specific search Used as a deterrent Usually carried out when information or evidence is obtained relating to specific incidents Best practice of search Same sex searching, Witnesses, Search facilities, Hands-free searching, Selection process Action to take in the event of a refusal to Report to management co-operate in the search procedure Action to take in the event of Report to management & Attempt to retain unauthorized property being found while property on search Get Permission Be Polite 4P s of search Be Positive Be Professional How should a security guard search clothing and bag?  Do not put hands into pockets, bag etc.  Ask the owner to self-search, What do security guards do if someone refuses to be searched?  Ask for reason of refusal  Remind them that there is an agreement to conduct searches.  Obtain the name and address of a person refusing to be searched.  Ask the person to remain with him/her until a customer representative arrives.  Refuse access, if searching on entry. NB: Accurate record keeping can help disprove allegations of victimization.  SIRA MODEL EXAM QUESTIONS Risk assessment: The purpose of risk assessments is to identify potential risks to health and safety and to put 5 measures into place to reduce those risks as far as practically possible. It will never be possible to eliminate risk altogether. Conflict situations Hazardous substances Machinery/equipment Some risk which security guards may Noise encounter during their work are: Unsafe structures Weather conditions Fumes Lone working Prohibition Mandatory Advisory/warning Health and Safety Signs Safe Fire Hazchem  Machinery  Slip, Trips and Falls  Spillages Common causes of accidents  Carelessness  Unsafe working conditions  Inappropriate use of equipment’s PPE- Personal Protective Equipment Flood Fire Bomb threat Accident Power Failure Type of Emergency Illness Building failure/collapse Assault Robbery Records of Incident: Occurrence Book/incident report, Accident book, Witness statement, Control log, CCTV recording Gather as much information as soon as possible Upon receiving a bomb threat: Ascertain the threat level Notify your supervisor If required, call the police  SIRA MODEL EXAM QUESTIONS Fire 6 Three elements of fire are Heat, Oxygen and Fuel (Fire Tiangle) 21% of oxygen available in the nature Standard of fires European standard American Standard Class A- Solid (Wood, paper, cloth, plastic) Class A- Solid (Wood, paper, cloth, plastic) Class B- Liquid (Patrol, Diesel, Gasoline, Class B- Liquid & Gas(Patrol, Diesel, Paint) Gasoline, Paint) Class C- Gas (LPG, CNG, Propane) Class C- Electrical equipment(wiring, over Class D- Metal (Magnesium, Titanium, heated fuse boxes) Aluminum) Class D- Metal (Magnesium, Titanium, Aluminum) Types of Extinguishers Extinguisher Color code Water Red Powder Blue Foam Cream CO2 Black AFFF filled Cream Wet chemical Yellow Pull the Locking Pin Aim Low (Nozzle) How to use fire extinguisher- PASS Squeeze the Trigger Sweep side to side Discovering a FIRE Find Inform Restrict Evacuation Communication and Customer care Keeping this in mind, Security Guard should  Polite always be:  Positive  Professional Assertive- Positive behavior Types of behavior Aggressive- Negative behavior Passive- Negative behavior Internal Customer External Customer Employer Visitors Employee Contractors Site staff Deliverers Colleagues Inspectors  SIRA MODEL EXAM QUESTIONS Maintaining Good customer care Avoid in customer care Be an effective communicator Lack of commitment 7 Be professional Lack of confident Take pride in your work and your environment Poor communication Be Observant and vigilant Lack of co-operation Be approachable Lack of training Apologies when necessary Poor attitude Do not criticize your colleagues and company Customer care and service are not optional extras in the security industry Ethics represent a system of beliefs which control behavior and founded on a system of morality. Essentially it means knowing the difference Ethics in security between good and bad, right and wrong and recognizing moral duties and obligations Impartiality is affected by three main pressures and thoughts: Stereotyping, Discrimination, Prejudice Stereotyping is simply putting people into specific groups and judging them by that, even though it may be a wrong assumption. Stereotyping He assumption is usually based on a belief or image about a guard or group which leads to inappropriate behavior and discrimination An action done with the intent to disadvantage an individual or group because of deference. Discrimination Race, Color, Ethnicity, Gender, Regional origin, Sexual orientation, Fat, Thin, Accents, Good looking Prejudice is the preconceived opinion (for or against)based on little Prejudice or no fact or faulty or inflexible generalization. It is the job of the security guard not to let prejudice to cloud judgement and fact. Communication is a very important part of a security guard’s Communication work on a regular basis: making information known by speech, writing and messages. Two way process of Sender and Receiver communication Method of communication Verbal and nonverbal, Radio, Telephone, Written Report writing Pocket book, Report, Statements, Logs, Register The Transmission- using speech, signal and writing The reception- Listening, watching, reading Basic components of The understanding- Process does not work unless the communication information is understood The Feedback- this is confirmation that the message has been received and understood Three way of communication Verbal/oral, Visual/written, Non-verbal/body language  SIRA MODEL EXAM QUESTIONS Conflict 8 Common cause of Drugs, Jealousy, Stress, Financial difficulties, Discrimination, Guilt, Intimidation conflict Dynamic Risk Assessment POP- People, Objects, Places Step back Assess SAFER Find help Evaluate Respond First Aid is basic medical treatment which is given to someone First Aid as soon as possible after they have been hurt in an accident or suddenly becomes ill. To Preserve life The key objectives of To ease suffering To support recovery First Aid To prevent aggravation of the injury or illness until assistance is obtained The Priority Action Plan Safety Response Airway Breathing Circulation Shout for help (SRABCS) RICE Rest Ice Compression Elevation occurs when the airway is blocked and a person’s breathing is Choking interrupted Three vital organs Heart, Brain and Lungs Pulse rate adults 60-80 beats per minute Read the following statements carefully and choose the correct option by marking in given dots………… 1) CIT, Door supervisor, close protection, dog handling comes under which service? a. Physical security c. System security b. Manned service d. All of above 2) Intruder alarm CCTV, Fire Alarm and Access Control Comes Under? a. Manned c. Both a & b b. System d. None of the above 3) Barrier lock& key Door comes under Which Service? a. system c. Access Control b. physical d. All are correct 4) Prevention of internal& External Fraud comes under? a. risk to security c. Role of SG b. function of SG d. All of above  SIRA MODEL EXAM QUESTIONS 5) In U A E SG license are issued by? 9 a. SIRA c. Both A & B b. Dubai police. d. None of above 6) If a security guard is doing a crime.then SIRA Can a) Allow him work till visa expire c) Cancel his visa b) Give more Chances d) None of above 7) If a SG is doing a crime, then SIRA can a. Allow him to work till visa expire c. Cancel his visa b. Give three more chances d. Revoke 8)) Gate keeper/reception desk, visitors &contractors escorts come under? a) Access control c) Function of SG b) Patrolling d) Static guarding 9) Threats Assault emergency comes under which category? a. Protection of property c. Protection of people b. Protection of premises d. Main responsibility of SG 10) If you see a thief doing of crime what will you do first? a) Call police and stop thief c) Freeze b) Leave him doing d) Arrest and lock him 11) Give example of two ways of loss? a. By theft and when client c. By shutdown &power cut property is abused d. All the above b. By sabotage& documentation 12) Deception trespass burglary is? a) Example of crime c) Both A&B b) Civil& criminal punishments d) None of above 13) Which is not a reference Manuel for SG while on duty? a) Assignment instruction c) Both A&B b) SOP d) None of above 13) The law that is enforced by the state govt. is a) Civil law c) Both A&B b) Criminal law d) Incident report  SIRA MODEL EXAM QUESTIONS 14) Rape.Murder Theft robbery is punishable under? 10 a) Civil law c) Sharia law b) Local law d) Criminal law 15) If are sick or any emergency & cannot attend the duty within how many hours you must inform control room before your duty starts? a) 2 hours before c) Immediately b) 3 hours before d) 6 hours before 16) What can SG can give in the court? a) Opinion c) Circumstantial evidence b) Fact d) None of the above 17) The book shouldn’t be given to all security Personnel? a) First aid Manuel c) Both A&B b) SG hand book d) All the above 18) Which is not privileged information? a) Security procedure c) Health bulletin b) Alarm codes d) None of the above 19) Give example of two ways of loss? a) By theft and when client c) By shutdown &power cut property is abused d) All the above b) By sabotage &demonstration 20) Detection control action what are they? a) Access control system c) Different tips of alarm b) Three elements of alarm system d) All the above 21) Infrared microwaves &vibration sensors are example of? a) Fire alarm c) CCTV Alarm b) Intruder alarm d) Accesses control system 22) Experience required for a SG? a) 01 years c) 2to3 years b) 2 years d) None experience required 23) Basic qualification required for SG? a. Graduate c. Plus two b. 10 pass d. None of the above 24) Yellow light in the free alarm panel indicates a) Warning c) False alarm b) Evacuation d) Fire alarm  SIRA MODEL EXAM QUESTIONS 25) What is the shot form of Manuel call point? 11 a. DCP c. NCP b. MCP d. MPC 26) Which system can be permanently switched or selectively switched or activated by their system? a) Intruder alarm c) Fire alarm b) CCTV d) All the above 27) What are they keypads card readers &door opening sensor a) CCTV systems c) ACCESS control  b) ASSESS control d) All the above 28) Evacuation sounder local Annunciation a buzzer and light indicator –what are they? a) Access control c) CCTV system b) Fire system d) All the above 29) Initial &secondary response are related to a. Detection device c. Output or action b. Control panel d. All the above 30) Which button you will press to silence and fault? a) Mute switch c) Yellow switch b) Red switch d) Reset switch 31) Which switch in the fire alarm panel cannot be muted? a) Mute switch c) Disable /inhibit switch b) Reset switch d) None of above 32) Which system must be reset by an engineer only after activation or false alarm? a) CCTV system c) Intruder alarm b) Fire alarm d) All the above 33) Organization evacuation &taking charge of marshalling are a) Initial response c) Fire alarm b) Secondary response  d) Both A&B 34) Within how much time should a SG investigate &reset the fire alarm a) Less than 3minitus c) 3to4 minutes b) 3minutes d) Less than 2 minutes 35) What is ACPO? a) Alpha, Charlie, Papa, Oscar c) Association of chief police b) Association of police organization organization officers d) Both A&C  SIRA MODEL EXAM QUESTIONS 36) The law that affects the legal status of individual a) Sharia law c) Criminal law 12 b) Civil Law d) All the above 37) Under which law they get compensation a) Criminal law c) Sharia law b) Civil law d) None of above 38) Which is not a local law? a) Civil law c) Criminal law b) Penal code  d) Both A&C 39). A guard must receive and treat all people: a) In a very friendly manner c) In a courteous and efficient b) In a very strict and formal manner manner d) In a rude and unhelpful manner 40) The main difference between the GH (guard’s handbook) and AI (Assignment instruction) is a) None- they are both the same c) The GH for the supervisor and b) The GH is for small sites and the AI are for AI for guards large sites. d) The GH gives advice on guarding, but the AI’s related to different specific task 41). If a guard needs some guidance while he is on duty, which part of his AI will help him to get this: a) An emergency call-out list c) A plan of the site b) A rapid find index d) His patrolling routes 42) The alarm system will carry out three functions: a) Detection; control; action c) Detection; control; precaution b) Identification; control; action d) Detection; control; protection 43) On which one of the following occasions the guard not set an alarm system at the appointment of time? a) When a key- holder has forgotten c) When he is on a meal break to lock up d) When authorized staffs are b) When a visitor tell him not to working in the area to be alarmed 44) Which of the following statement is UNTRUE? a) Security guards can always learn all they need to know from the guards around them b) Guards cannot be expected to do the jobs properly if they have not been trained c) A well trained guard will have more satisfaction than a guard who has not been trained. d) Security staff can do a lot of damage of the property if they are not properly trained. 45) Who should be given a copy of the security hand book. a) All security personals c) No-one it should be kept locked b) Only the security manager and away supervisor d) Only those involved in responding to incidents  SIRA MODEL EXAM QUESTIONS 46) Evidence is described as: 13 a) Only to be given to police officers c) Only valid if given in a court b) Facts or testimony in support of a d) Anything that is written down conclusion statement or belief 47) If a crime scene is contaminated with, the evidence: a) Can be ignored c) Will no longer matter b) Will be more relevant d) Maybe unacceptable in court 48) Which of the following is not type of evidence? a) Primary c) Rumor b) Circumstantial d) Assumption 49) Which of the following actions should a guard not take upon arrival at the scene of crime? a) Establish a perimeter c) Prevent damage b) Be ready to handover to the d) Tell witness to go away police 50) Which of the following is not likely to detect a fire and initiate an alarm? a) A smoke detector c) A mechanical door b) A human being d) An iron particle detector 51) Evidence from someone who witnessed the crime is NOT: a) Primary c) Hearsay b) Eyewitness d) Both a and b 52) Planning patrol routes and timing is essential: a) To ensure all areas are visited on a c) To make sure that the security regular basis guard is kept busy b) As planning is important part of d) To save time. security guard’s job 53) Self search is NOT the same as a) Guard searching the customer b) Showing the glove compartment of your car c) A person opens the boot of his car for security check d) Removing items from your bag and showing them to the guard 54) Escorting in security is done in order to: a) Provide good customer service c) Get friendly with the visitors b) Help the customer d) Keep a vigilant eye on the behavior of the visitor 55) The P’s of search as per procedure: a) Polite; Positive; Please; Professional c) Polite; Positive; Permission; Professional b) Permission; Purposeful; Positive; d) Permission; Polite; Positive; Professional Professional  SIRA MODEL EXAM QUESTIONS 56) Access control is for: 14 a) Entry and Exit c) Exit only b) Entry Only d) Either Entry or Exit 57) Parties to be present when conducting a search: a. The manager; The police; The b) The Police; The customer and a friend Security c) The searcher; the person to be searched; and witness b. The Customer and the guard 58) All accident at the work place must be recorded in the: a) DOB and Accident log book c) Visitors Log Book b) Safety Book d) Incident Report 59) The security guard’s knowledge of the fire drill and the site layout coupled with calm and competent manner does much to: a) Improve the customer service c) Order on the site b) Improve the communication d) Avert Panic and save life in the skills event of fire.  60) A security guard must ensure that they wear any PPE provided for their safety whilst they are at work and they must: a) Wear the proper PPE even if they don’t have a proper uniform b) Follow any instruction that may apply in the use of such equipment c) Wear the PPE even when they are on OFF duty d) Make an entry in the DOB about the PPE they are using 61) The first step upon finding a fire is: a) Sound the alarm bell c) Extinguishing the fire b) Vacating/Evacuation d) Inform civil defense 62) The completion of records and reports is a) Not necessary c) Is essential in order to make your supervisor happy b) A vital part of the security guard’s job d) The job of the manager only 63) Discussing possible solutions to find a satisfactory solution to the problem is best described as… a) Aggressive behavior c) Passive behavior b) Assertive behavior d) Arguments 64) POP stands for a) People; Objectives; Places c) People; Objects; Property b) People; Objects; Places d) Premises; Objects; Places 65) When Dealing with conflict you should know the a) Age and qualification of people c) Strength and weakness of your colleagues b) Size of aggressor d) Designation and Power of the aggressor  SIRA MODEL EXAM QUESTIONS 66) A guard may often need to find guidance on his duties in a hurry, what part of his assignment instructions should be carefully written in order to help him do that? 15 a) An emergency call out list c) A plan of site b) A rapid find index d) His patrolling route 67) After training is completed, a guard has to go through before he can get license: a) Medical check c) Criminality check b) Physical test d) Both b and c 68) In a crisis or potential conflict situation, you may act without thinking the problem through, because: a) It is necessary c) That is hot to make the other b) The emotional part of your brain person understand you has taken over d) That is the only way you can do it 69) One of the main functions of access control is to maintain safety of the site, the other is a) Security of the site c) Gate house duties of the site b) Reception and front desk duty d) Check the vehicle 70) Which of the following is NOT a proper use for a security CCTV SYSTEM? a) Monitor employee’s coffee break c) Assistance in reaction to crime b) Crime prevention d) Detection of criminal activity 71) What is the act that governs security systems in Dubai? a) Act 23-2006 c) Act 12-2016 b) Act 53-2007 d) Act 73-2004 72) In event of a crime, the security guard should a) Leave the site immediately c) Cordon the area and prevent b) Report the incident to the unauthorized access to it supervisor d) Cordon the area and leave the place 73) Common causes of accidents: a) Carelessness c) Misuse of equipment b) Parked vehicle in allocated provided for the purpose spaces provided d) Appropriate manual handling 74) When assisting with an evacuation, it is important to: a) Stay calm c) Use the lift to get everyone b) Get everyone out via the out of the building main entrance d) Let the people move at their own places  SIRA MODEL EXAM QUESTIONS 75) The largest nozzle found in which extinguisher 16 a) Carbon dioxide c) Foam b) Water d) Powder 76) The best fire extinguisher to extinguish the fires of live electrical components is: a) Carbon dioxide c) Foam b) Water d) Powder 77) When dealing with a bomb threat, the security guard should ensure: a) The running of business is not c) Immediately evacuate interfered d) People should be allowed to enter b) Not to use mobile phones or other the premises to go about their audio controlled equipment business as usual TRUE OR FALSE 1) SG working in a Taxi company not required attending training? a) TRUE b) FALSE 2) No fine Imposed by SIRA for not holding valid SIRA license a) TRUE b) FALSE 3) SIRA was established under UAE Federal law a) TRUE b) FALSE 4) Breeching Confidential Information is loss a) TRUE b) FALSE 5) Confidential Information can be shared with your family a) TRUE b) FALSE 6) SG should share privileged information a) TRUE b) FALSE 7) It’s Mandatory to contact control room during emergency a) TRUE b) FALSE 8) SG can call his friends for emergency back up a) TRUE b) FALSE 9) Reception desk is a type of control room a) TRUE b) FALSE 10Housekeeping Staff usually Man the control room a) TRUE b) FALSE 11) Mechanical doors can direct fire? a) TRUE b) FALSE 12) SIRA Permission required for installation of Cameras in building? a) TRUE b) FALSE 13) Incorrect installation reaction forces are causes of false alarm a) TRUE b) FALSE 14) There are few places in the world where theft is not a crime a) TRUE b) FALSE 15) Hearsay Evidence means you saw the crime happen you are on eye –witness a. TRUE b. FALSE  SIRA MODEL EXAM QUESTIONS 16) SG should ensure that crime Scene is cleaned before arrival of police a. TRUE b. FALSE 17 17) SG Should not tell the cleaners to stand in Front of crime scene a. TRUE b. FALSE 18) The only unauthorized persons to the crime scene are POLICE, CID etc. a. TRUE b. FALSE 19) There are only two type of evidence a. TRUE b. FALSE 20) SG can leave the crime scene without a reliever a. TRUE b. FALSE 21) SG can’t talk to media about the crime scene a. TRUE b. FALSE 22) Patrol routs &timing should be that same for all sites a. TRUE b. FALSE 23) SG should always face risky situation no need of back up a. TRUE b. FALSE 24) Initial patrol should not take more time a. TRUE b. FALSE 25) SG Should not vary the patrol route a. TRUE b. FALSE 26) Illness is not an incident that may occur during a Patrol a. TRUE b. FALSE 27) Access control doesn’t apply to cleaner a. TRUE b. FALSE 28) Escorting visitors is not duty of SG a. TRUE b. FALSE 29) A SG should not put hands inside the bag or the pockets while doing search a. TRUE b. FALSE 30) Common sense in not to be used at all by SG a. TRUE b. FALSE 31) Four kinds of patrolling are initial interim snap& final a. TRUE b. FALSE 32) Access control is not main function of a SG a. TRUE b. FALSE 33) Specific search is used as a deterrent a. TRUE b. FALSE 34) You must not wear gloves while doing personnel search a. TRUE b. FALSE 35) A security has to search his supervisor /manager if it’s mentioned in the site assignment instruction a. TRUE b. FALSE 36) Lungs are responsible for our breathing a. TRUE b. FALSE 37) High BP could be a cause for nose bleed a. TRUE b. FALSE 38) Brain is responsible for the thought and movements  SIRA MODEL EXAM QUESTIONS a) TRUE b) FALSE 39) In case of medical emergency call to999 18 a) TRUE b) FALSE 40) In case of emergency fire call to 997 a) TRUE b) FALSE 41) Security officer would not be a deterrent to crime. a) TRUE b) FALSE 42) Passes issued to visitors should not include the date of issue or expiry a) TRUE b) FALSE 43) Slips, trips and falls are common causes for accident a) TRUE b) FALSE 44) All the security companies in Dubai need not register their activities with the SIRA and obtain a license. a) TRUE b) FALSE 44) A security officer can conduct a search without permission of the person being searched a) TRUE b) FALSE 45) Illness can’t be considered to be an emergency a) TRUE b) FALSE 46) Using a radio/mobile phone to report a suspicious devise may lead to an explosion should the device be remotely controlled? a) TRUE b) FALSE 47) A security guard is not permitted to search anyone on their site without their permission a) TRUE b) FALSE 48) A security guard should always carry his pocket book a) TRUE b) FALSE 49) A hazardous chemical sign has the details of type of hazard and the UN identification number a) TRUE b) FALSE 50) Hearsay evidence is acceptable in court a) TRUE b) FALSE 51) When searching vehicles the driver should be asked to switched off the engine a) TRUE b) FALSE 52) A security guard should never be concerned about other people’s safety before that of their own a) TRUE b) FALSE 53) A visitor register records details of any accident a visitor might have while on the site. a) TRUE b) FALSE 54) Stereotyping is not a good and positive way of judging people a) TRUE b) FALSE 55) It is not the responsibility of security guards to know the health and safety sign in their country or region and know what they mean a) TRUE b) FALSE 56) The Security guard license should be renewed within 15 Days a) TRUE b) FALSE 57) A security guard’s employer is an example of external client a) TRUE b) FALSE  SIRA MODEL EXAM QUESTIONS 1. What is the capital of UAE?  Abu Dhabi  Sharjah 19  Dubai  Ajman 2. When was the national day celebration in UAE  December 2, 1970  December 2, 1972  December 2, 1971  None 3. When the UAE attain their independence?  December 2, 1970  December 2, 1972  December 2, 1971  None 4. What are the colors in UAE flag?  Red, green, white and black  Red, blue, white and green 5. What is the population of UAE? a) 7.5 Million b) 8.5 Million c) 9.5 Million 6. Who is the president of UAE/Ruler of Abudhabi? a) Sheikh Khalifa Bin Zayed AL b) Sheikh Muhammed Bin Rashid Al Nahyan Maktoum 7. Who is the vice president UAE/Ruler and Prime minister of Dubai? a) Sheikh Khalifa Bin Zayed AL b) Sheikh Muhammed Bin Rashid Nahyan Al Maktoum 8. What are the symptoms of heart attack? a) Discomfort, Pressure, Heaviness, or pain in the chest, arm or below the breastbone b) Extreme weakness, anxiety or shortness of breath c) Rapid or irregular heartbeats d) All of the above 9. If found electrocuted, what will you do? a) Switch off the electricity c) Call the manager b) Call the supervisor d) Call the police 10. What extinguisher is use to put out fire in class A ? a) It excludes fuel c) It excludes heat b) It excludes Oxygen d) Stop chemical reaction 11. What to do a person who has suffocated? a) Remove the cause if possible c) Keep the body warm b) Check the breathing and pulse d) All of the above 12. A security guard to obtain a license should have? a) A medical check up c) Inoculations b) Fire safety and first aid certificate 13. What is the height of the fire extinguisher, when it is mounted in the wall? a) 1.1m to 1.5m b) 1.1m to 1.4m c) 1.1m to 1.6m 14. The aim of the first aid are a) Preserve life, prevent the condition from worsening and promote recovery b) Preserve life, Get the casualty ready for hospital and promote recovery c) Help if it is safe, call the emergency service and promote recovery d) Help if it is safe, get the casualty ready for hospital and promote recovery  SIRA MODEL EXAM QUESTIONS 15. Which of the following will not minimize the risk of infection to self and other? a) Reduce contact with blood c) A good level of personal hygiene 20 b) The use of barrier device d) A good training 16. Which of the following is not a recommended content for a first aid box? a) Foil blanket c) Finger dressing b) Drip d) Safety pins 17. What is the correct procedure for dealing with a conscious adult, who is choking? a) Check the airway, give up to 5 back blows and repeat b) Give up to 5 back blows, give up to 5 abdominal trust and repeat c) Give up to 5 back blows, check the airway, attempt ventilation and repeat d) Check the airway, encourage coughing, give up to 5 back blows, give up to 5 abdominal thrust and repeat 18. Which of the following is not a type of external bleeding|? a) Capillary c) Venous b) Bruising d) Arterial 19. What condition would a casualty be suffering from when displaying the following signs and symptoms? Pale, cold, clammy skin, rapid weakening pulse, rapid shallow breathing? a) Shock c) Fainting b) Stroke d) Chocking 20. What is the type of relationship between security guard and police? a) Internship c) International b) Interrelated 21. What is the legal entry of Tourist or every resident foreigner here in UAE? a) Less than 24 hours and not less than consecutive year b) Not less than 24 hours and not more than consecutive year c) Not less than 24 hours and not less than six months d) Not less than 24 hours and not more than three months 22. In case you see a person, doing some crime what will you do? a) Use minimum force c) Tell police b) Make a report d) Inform management 23. What are the sign of cocaine and crack cocaine use? a) Quit, talk little, less confidence b) Hyperactive, talkative, confidence 24. Which type of extinguisher has piercing nozzle? a) Powder c) Foam b) CO2 d) Water 25. Which of the following would not be included in an incident report? a) The direction of travel of car b) The description of the vehicle involved involve in an accident c) The make of DVR use 26. The pierced ejector nozzle is found in which extinguisher? a) Powder c) Foam b) CO2 d) Water  SIRA MODEL EXAM QUESTIONS 27. Commercial fraud, bomb damage, data infringement are among other criminal activity being faced by security industry are called? 21 a) Hazard in security company c) Risk in security b) Security threat 28. At the time of patrolling security use a special type of patrolling at the places where a system security is weak or the places high value assets in restored? a) Initial/first patrol c) Snap patrol b) Special patrol d) Final patrol 29. What are the five elements of protocol of Law12-2016? a) Structure, procedure, control, intelligence and system b) People, Objects, place, risk assessment and physical security c) People, structure, system, procedure and intelligence d) People, system, procedure, place and risk assessment 30. Which of the following is the proper use of CCTV system? a) Detection of criminal activity c) Not make crime prevention b) Monitoring copy break d) Assistance visitor to find the bathroom 31. What is the role of security guard to control crowd? a) Call the police c) Stand watch and take note b) Asking people not be crowded d) Inform control room 32. The main purpose of a report is? a) Enable a case to be handed over to someone else b) Obtain and evaluate the information c) Help keep a record statistic d) Demonstrate you’re doing your job 33. What is the importance of dynamic risk assessment? a) To catch criminal b) Safety of SO and to reduce to conflict situation at your workplace c) To ensure that the other party knows that he/she is wrong d) To create win-win situation 34. Tourist is any non-residence foreigner entering the country in a lawful manner for any purpose except immigration of work for a person? a) 24 hours to 6 months d) 24 hours and not more than 1 b) From 1 week to 2 years year c) Less than 6 months 35. Security guard how committed crime failure to attend training below and outside age limit can? a) Attend retest for only three times b) Renew license with criminality check c) SIRA will revoke the license d) License will be cancelled upon VISA expiration 36. Which of the following will not be minimizing the risk of infection to self and others? a) Reduce contact with blood c) A good practice of personal hygiene b) The use of a barrier device d) Good training  SIRA MODEL EXAM QUESTIONS 37. List of possible causes of false alarm? a) A smoke detector c) A mechanical door lock 22 b) A human being  d) Electronic door 38. How does a fire blanket extinguish a fire? a) By cooling c) By excluding the oxygen b) Breaking the chemical reaction d) By removing the fuel 39. The best method to extinguish fire by fires of electrical component is? a) Carbon dioxide c) Water b) Powder d) Foam 40. Initial respond to fire means? a) Also tell them the company c) Evacuation rules for fighting fire d) Inform civil defense b) Extinguish the fire 41. What are the thing that detection device are looking for an intruder system? a) Door opening sensor c) Microwave b) Card reader d) Keypad 42. Result of false alarm a) Falling masonry c) Excess procedure on standby b) Low complacency of staff d) Evacuation procedure of security 43. Which one of this not classified of security activity? a) Trading in alarm in surveillance device b) Contractor of sale of alarm vehicle c) Continues recording for 24/7 days a week d) Security for events and provision of private guards 44. PPC stands for? a) Personal protective clothing c) People place customer b) Persona protective care 45. What is the secondary action in firefighting? a) Evacuation c) None b) Evacuation and marshaling 46. In case of conflict what does the security guard supposed to do? a) Act swiftly and appropriately b) Act to prevent danger of anyone else c) Act as the one who is right in the situation 47. Cannabis falls under? a) Depressant b) Stimulant c) Hallucinogen 48. What are the best options to detect intruder? a) Card reader c) Access control b) Infrared d) Light beam sensor 49. What is the best type of system? a) CCTV system c) Light system b) Access control system d) All of the above except C   SIRA MODEL EXAM QUESTIONS 50. What cannot cause fire? a) Wood c) Flammable liquid 23 b) Flammable gas d) Nonflammable substance 51. Sign and system of crack cocaine? a) Paranoid b) Depression 52. In case of crowd what the security guard do? a) Control the area 53. In case of false alarm, what the security guard do a) Reset the system c) Sound the alarm b) Ignore the alarm 54. RICE stands for: Ans: Rest, Ice, Compression, Elevation 55. Right procedure of first aid is? a) Breathing, bleeding, burns and bones 56. Common cause if death during the fire is? a) Panic c) Fire burns b) Smoke inhalation d) None 57. What the security guard not to do upon arrival at the scene of crime? a) Handover to police c) Leaving the perimeter not b) Calling manager guarded 58. What you should do when you are evacuating the building? a) Leave all doors open so other have a clear path b) Use the elevator to evacuate quickly c) Crawl near the wall if the room is filled with smoke 59. Which is the primary cause of death in victim of fire? (INDOOR) a) Smoke inhalation c) Falling down stairs b) Heart attack d) Burn injuries 60. When communicating face to face with customer 12 percent of your message is delivered by? a) Your voice c) Your nonverbal communication b) Your words d) Your written message 61. What does DRABCD stands for? a) Danger, React, Airway, Breath, Compare and danger b) Danger, Respond, Airway, Breathing, Compression and Danger c) Direct, Respond, Attitude, Breath, Compression and Danger 62. Swipe card entry system and proximity detectors are example of…… Ans: Electronic access control system 63. Searching of bags and clothing should be conducted by… Ans: Self search technique 64. The best practice rule for search is Ans: Same sex searching 65. The two types of search are Ans: Random and Specific 66. Clocking is done to make sure that the security officer is Ans: Following the contract properly 67. All health and safety initiatives begin with Ans: Risk assessment 68. Searches resulting from bomb threat information must be conducted by Ans: A security officer accompanied by an explosive expert.  SIRA MODEL EXAM QUESTIONS 69. When looking for signs of breathing in a causality you should look for a Ans: Rising and falling chest 24 70. When assisting with an evacuation it is important to Ans: Stay calm 71. An incident control point should be Ans: Just outside of cordon 72. One of the key objectives of firs aid is to Ans: Preserve life 73. Bleeding from a minor cut can be stemmed/stopped by Ans: Applying pressure to the wound 74. In Dynamic risk assessment, P O P stands for Ans: People, Objects, Places 75. Seeing something from a customer’s point points of view that Ans: Empathy 76. When managing a conflict situation you need to be able to Ans: Listen and Negotiate 77. The safer model was developed to assist security guards to avoid conflict. In this model A stands for Ans: Assess 78. The phonetic word for letter T is Ans: Tango 79. The phonetic word for letter D is Ans: Delta 80. The security guard in Dubai should have good command in Ans: English or Arabic 81. Example for manned security CIT, store detection, door supervision, close protection, dog handling 82. Example for Physical security- Ans: Locks grills, barrier 83. Example for system security- Ans: CCTV, Intruder alarm, fire system and access control system 84. Three element of alarm system Ans: Detection devices, Control panels, Output 85. What are the Initial response Inspect control panel; establish nature and location of incident 86. What are the secondary response Fire alarm system- Organizing evacuation of building, taking charge of marshalling 87. Possible causes of false alarm The environment, User failing to operate the system properly, System itself, Connect to the system, Reaction forces, incorrect installation 88. What is evidence Anything either tangible or intangible, that can be used to prove or disprove the guilt or innocence of a person 89. Types of evidence Direct, Primary, Secondary, Circumstantial, Hearsay and Opinion 90. What is contamination Unauthorized handling of evidence, Disturbing, removing or destroying evidence or adding traces to a scene of crime 91. Which are the evidence is not acceptable in the court Hearsay and Opinion 92. Common cause of contamination Person entering the crime scene adding fingerprints, footprints or leaving traces of hair and saliva 93. Types of patrolling-Ans: Initial, Interim, Special and Final  SIRA MODEL EXAM QUESTIONS 94. What is clocking - Ans: Usually now an electronic recorder with strips around site 95. Methods of access control- Ans: Mechanical and Electronic 25 96. Types of passes- Ans: Simple and complex 97. What are the types of search- Ans: Random and Specific 98. What is 4 Ps of search- Ans: Permission, Polite, Positive and Professional 99. Common causes of accident Machinery, Slip, Trips and fall, Spillages, Carelessness, Unsafe working conditions, inappropriate use of equipment’s 100. What is PPE- Ans: Personal Protective Equipment 101. What are the three element of fire- Ans: Heat Fuel Oxygen 102. What is Fire triangle- Ans: Heat Fuel Oxygen 103. How many standard of fire- Ans: Two- American and European standards 104. Types of extinguisher- Ans: Water, Powder, Foam, CO2, AFFF filled and wet chemical 105. How to use fire extinguisher- Ans: PASS 106. What is PASS- Ans: Pull the Pin, Aim the nozzle, Squeeze the handle, Sweep side to side 107. What are the action should take by security guard if discovered a fire- Ans: Ans: Find Inform Restrict Evacuation (FIRE) 108. What is 3 P in communication- Ans: Polite, Positive, Professional 109. What are the types of behavior- Ans: Assertive, Aggressive, Passive 110. Which behavior is positive behavior- Ans: Assertive behavior 111. Example of internal customer- Ans: Employer, Employee, Site staff, Colleagues 112. Example of external customer- Ans: Visitors, Contractors, Deliverers, Inspectors 113. What are the two way process of communication- Ans: Sender and Receiver 114. What are the Basic component of communication- Ans: Transmission, The reception, Understanding, Feedback 115. What are the methods of communication- Ans: Verbal and nonverbal, Radio, Telephone, Written 116. What are the three way of communication- Ans: Verbal/oral, Visual/written, Non-verbal/body language 117. Common causes of conflict- Ans: Drugs, Jealousy, Stress, Financial difficulties, Discrimination, Guilt, Intimidation 118. What is dynamic risk assessment- Ans: POP- People, Objects, Places 119. What is POP- Ans: People, Objects, Places 120. How to deal conflict- Ans: SAFER 121. What is SAFER- Ans: Step back, Assess, Find help, Evaluate, Respond 122. What are the key objectives of first aid Ans: To preserve life, To ease suffering, To support recovery, To prevent aggravation of the injury or illness until assistance is obtained 123. What is priority action plan- (SRABCS)Safety Response Airway Breathing Circulation Shout for help 124. What is RICE- Ans: Rest Ice Compression Elevation  SIRA MODEL EXAM QUESTIONS 125. What is chocking- Ans: Occurs when the airway is blocked and a person’s breathing is interrupted 26 126. What are the three vital organs in human body- Ans: Heart, Brain and Lungs 127. What is the pulse rate for adults- Ans: 60-80 beats per minute 128. Give example of two ways of loss? - Ans: By theft and when client property is abused 129. Detection control action what are they? - Ans: Three elements of alarm system 130. Yellow light in the free alarm panel indicates- Ans: False alarm 131. Which system can be permanently switched or selectively switched or activated by their system? - Ans: CCTV 132. Organization evacuation &taking charge of marshalling are- Ans: Secondary response  133. The law that affects the legal status of individual- Ans: Civil Law 134. After training is completed, a guard has to go through before he can get license: Criminality check 135. The height range for the extinguisher to fixed on the wall - Ans:1.1m to 1.5 m 136. What is the act that governs security systems in Dubai? Ans: 12/2016 137. What are the sign of cocaine and crack cocaine use? Ans: Hyperactive, Talkative, confidence 138. What is the role of security guard to control crowd? Ans- Stand watch and take note 139. The main purpose of a report is? Obtain and evaluate the information