Lufthansa Technik QAB Review - LTP Policies & Procedures - PDF

QAB Review LTP Policies & Procedures Quality + Safety Action Group (QSAG) 7/10/2023 BI/QS Page 1 Copyright © 2021. All rights reserved. Content Organization Duties & Responsibilities, Privileges ,and Limitations Acceptable Sign-off (Signature, Initials & Stamps) Forms, Tagging & Identification Shelf...

QAB Review LTP Policies & Procedures Quality + Safety Action Group (QSAG) 7/10/2023 BI/QS Page 1 Copyright © 2021. All rights reserved. Content Organization Duties & Responsibilities, Privileges ,and Limitations Acceptable Sign-off (Signature, Initials & Stamps) Forms, Tagging & Identification Shelf Life / Storage Condemned & Scrap Parts Handling Routine & NR Work Deferment Procedures Work Turn-over Reporting Procedure Quality + Safety Action Group 7/10/2023 Page 2 Internal Copyright © 2019. All rights reserved. Content Technical Data LTP Documentation System Tool Control Customer Required Inspection/ Duplicate Inspection Items; Critical Tasks Maintenance Task Documentation Responsibilities of Authorized Personnel Authorization Application, Renewal & Validity Quality + Safety Action Group 7/10/2023 Page 3 Internal Copyright © 2019. All rights reserved. Organizational Capabilities, Privileges & Limitations Ref. MPM 2-1-7:9, 2-3-1 Quality + Safety Action Group 7/10/2023 Page 4 Copyright © 2019. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Application for Issuance, Renewal or Change of the Approved Maintenance Organization Certificate:  VP-QM shall apply for renewal and/or amendment of certificates and ratings  Application for renewal shall be submitted to the CAAP no later than 60 days prior to the expiration of the existing certificate. Availability of the AMO Certificate:  The AMO Certificate (and associated Operation Specifications) is available at the office of the VP-QM for inspection by the public and the CAAP. A copy of the certificate and associated Operations Specifications is accessible thru the LTP Portal. Quality + Safety Action Group 7/10/2023 Page 5 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Duration of Certificate:  Shall remain valid for the period specified on the Certificate unless surrendered, suspended or revoked.  VP-QM shall return expired, suspended, revoked or amended Approved Maintenance Organization Certificate. Transfer of Ownership:  Should LTP transfer its assets, the new owner must apply for an amended Approved Maintenance Organization Certificate on a form and in the manner acceptable to the aviation authority Quality + Safety Action Group 7/10/2023 Page 6 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Duration of Certificate:  Shall remain valid for the period specified on the Certificate unless surrendered, suspended or revoked.  VP-QM shall return expired, suspended, revoked or amended Approved Maintenance Organization Certificate. Transfer of Ownership:  Should LTP transfer its assets, the new owner must apply for an amended Approved Maintenance Organization Certificate on a form and in the manner acceptable to the aviation authority Quality + Safety Action Group 7/10/2023 Page 7 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Notification of Changes:  If necessary, the approval certificate, except that in the case of proposed changes in personnel not known to the management beforehand; these changes must be notified at the earliest opportunity: 1) The name of the organization; 2) The location of the organization; 3) The housing, facilities, equipment, tools, material, procedures, work scope and certifying staff that could affect the organizations’ rating or ratings; Quality + Safety Action Group 7/10/2023 Page 8 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Notification of Changes:  Continuation…: 4) The ratings held by the organization, whether granted by the Authority or held through an organization certification issued by another contracting State; 5) Additional locations of the organization; 6) The accountable manager; or 7) The list of management personnel identified as described in the Maintenance Procedures Manual. Quality + Safety Action Group 7/10/2023 Page 9 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Privileges Under the Approved Maintenance Organization Certificate:  In accordance with the current approved certificate, LTP shall be entitled to carry out the following tasks: 1) Maintain any aircraft or aeronautical product for which LTP is approved at the locations identified in the approval certificate and operation specifications 2) Maintain any aircraft for which LTP is approved at any location subject to the need for such maintenance arising either from the unserviceability of the aircraft or from the necessity of supporting occasional line maintenance, subject to the availability of the required tools, equipment, facilities, technical data and personnel. Quality + Safety Action Group 7/10/2023 Page 10 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Privileges Under the Approved Maintenance Organization Certificate:  Continuation: 3) Maintain any aircraft for which LTP is approved at a location identified as a line maintenance location capable of supporting minor maintenance. 4) Issue certificates of return to service in respect of completion of maintenance in accordance within its applicable approval. Quality + Safety Action Group 7/10/2023 Page 11 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Deviation Authority:  LTP may secure relief from requirements of specific sections of Part 6, provided that CAAP finds that the circumstances presented warrant the deviation and that a level of safety shall be maintained equal to the requirement from which the deviation is sought. The deviation authority will be issued as a Letter of Deviation Authority.  The CAAP, being the responsible authority, may terminate the issued Letter of Deviation Authority at any time. Quality + Safety Action Group 7/10/2023 Page 12 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Deviation Authority:  LTP shall submit a request for deviation authority in a manner acceptable to the CAAP. It must contain a complete statement of the circumstances and justifications for the deviation requested and show that a level of safety will be maintained equal to that provided by the rule from which the deviation is sought. The request shall be submitted at least sixty (60) days before the deviations from specified sections of Part 6 is necessary for the intended maintenance, preventive maintenance or modification. Quality + Safety Action Group 7/10/2023 Page 13 Confidential Copyright © 2021. All rights reserved. Organizational Duties & Responsibilities, Privileges & Limitations Scope of Work:  LTP’s scope of approval to perform maintenance, preventive maintenance, and/or alterations of aircraft or article is stipulated in the AMO Certificate and Operations Specifications.  Component capability is restricted to articles listed in the Approved Component Capability List Manual.  LTP shall not maintain or alter any article for which it is not rated and will not maintain or alter any article for which it is rated if it requires technical data, equipment, materials, facilities or trained personnel that are not available at the time the work is being performed. Quality + Safety Action Group 7/10/2023 Page 14 Confidential Copyright © 2021. All rights reserved. Acceptable Sign-off (Signature, Initials & Stamps) Ref. MPM 4-1-7:8 Quality + Safety Action Group 7/10/2023 Page 15 Copyright © 2019. All rights reserved. Acceptable Sign-off (Signature, Initials & Stamps) Definitions:  Signature - The handwritten (and may be stylized) depiction of a person's name written with his own hand to signify that the writing which precedes accords with his wishes or intention.  Initial - The short signature of a person written by himself.  Stamps - Quality Management authorized stamps, usually indicating the authorization classification; the employee name abbreviation and/or employee identification number (ID Number). Quality + Safety Action Group 7/10/2023 Page 16 Confidential Copyright © 2021. All rights reserved. Acceptable Sign-off (Signature, Initials & Stamps) Acceptable Forms of Signatures/Sign-off:  Various forms of signatures/sign-off are used to attest completion of maintenance tasks. Acceptable forms of signatures/sign-off for LTP maintenance records are:  Signature and employee ID Number  Initials and employee ID Number  Authorized stamp  All signatures and/or stamp impression on maintenance documents shall be provided with dates. Quality + Safety Action Group 7/10/2023 Page 17 Confidential Copyright © 2021. All rights reserved. Tagging & Identification Ref. MPM 3-1-9 Quality + Safety Action Group 7/10/2023 Page 18 Copyright © 2019. All rights reserved. Tagging & Identification Definition:  All aircraft components removed from the aircraft or next higher assembly for whatever reason shall be provided with appropriate tag for traceability and identification. Under no condition shall a component be without tag except on cases where providing one would interfere with maintenance activities being done on the unit. In this case, the component’s tag shall be removed temporarily and reinstalled after accomplishing the required maintenance. Quality + Safety Action Group 7/10/2023 Page 19 Confidential Copyright © 2021. All rights reserved. Tagging & Identification Rotable Tag (F11-037L):  Rotable Tag signifies that an “article” have passed the receiving inspection. It records the part’s movement from store, to customer aircraft to the shop and vice versa. It is used to identify and certify serviceability of an article.  Note: Article means an aircraft airframe, aircraft engine, propeller, appliance, component or part. Quality + Safety Action Group 7/10/2023 Page 20 Confidential Copyright © 2021. All rights reserved. Tagging & Identification Rotable Tag (F11-037L):  Rotable Tag is a computerized or manually generated tag, which contains the system assigned batch number unique to specific serial number-part number set. A batch number is tracked by a computer system in every condition of a serialized article.  The five (5) sections of Rotable Tag are the following:  Serviceable Label Note: All entries on manually generated Rotable Tag shall be either typewritten or hand  Removal Data printed in black or blue black indelible ink and  Unserviceable Label shall be signed-off by authorized person only.  Installation Data  Part Transfer Data Quality + Safety Action Group 7/10/2023 Page 21 Confidential Copyright © 2021. All rights reserved. Tagging & Identification Part Serviceable Tag (F12-015L):  The Part Serviceable Tag is used to attest serviceability of a non-rotable piece parts or consumable parts or materials after incoming inspection in Central Receiving Section (MM21).  The Part Serviceable Tag is a computer print-out, filled-up with the data entered into the system by the authorized personnel. Shops may also use this Part Serviceable Tag by manually indicating the required information.  Part Serviceable Tag shall be prepared and properly accomplished, signed and stamped by an authorized individual in behalf of the Company as a certificated repair station/maintenance organization. Quality + Safety Action Group 7/10/2023 Page 22 Confidential Copyright © 2021. All rights reserved. Tagging & Identification Temporary Removal Tag (F11-053L):  The Temporary Removal Tag shall be attached to a part removed from the aircraft or next higher assembly unit to identify from where it was removed and who removed the unit.  This Tag is not intended to replace any other document used as basis for certification of serviceability but merely as a reference that necessary inspection and maintenance work was accomplished prior to reinstallation of the same to the aircraft or next higher assembly where it was removed. Quality + Safety Action Group 7/10/2023 Page 23 Confidential Copyright © 2021. All rights reserved. Tagging & Identification Condemned Property Tag (F-0273L):  Condemned Property Tag shall be attached to units, components or parts evaluated to be unserviceable and/or beyond economical repair.  This shall likewise document that a unit, component or part has been scrapped or mutilated. This tag is also used in Condemned M&TE. Unserviceable Identification Tag (F12-014L):  Unserviceable Identification Tag is used on articles/parts treated as unserviceable due found to be defective, damaged or that were subjected to incidents or accidents. Quality + Safety Action Group 7/10/2023 Page 24 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Ref. MPM 4-1-26:36 Quality + Safety Action Group 7/10/2023 Page 25 Copyright © 2019. All rights reserved. Shelf Life / Storage Shelf life:  Some materials are subject to special conditions, such as storage conditions or life limitation, etc., and this should be included in the documentation and/or the material’s packaging.  Components, parts and materials having a shelf life specified by the OEM, manufacturer or other industry or military standards are indicated on the respective Rotable Tag (F11-037L), Part Serviceable Tag (F12-015L) or Warehouse Stock and Shelf Life Label (F31-002L) by LTP warehouse personnel (MM21) with Receiving Inspection authorization. Quality + Safety Action Group 7/10/2023 Page 26 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Shelf life:  LTP warehouse personnel (MM21) with Receiving Inspection authorization shall ensure that the Store, Section Manager disposes of materials found in the stores without identification labels or expired shelf life  The store personnel shall ensure that the material is not expired at the time of issue.  The end user shall ensure that the material is not expired at the time of use.  Limited shelf life expired materials or open containers found in shops and/or tool rooms will be tagged using a completed Condemned Property Tag (F-0273L). The LTP Part Serviceable Tag (F12-015L) shall be removed and disposed. Quality + Safety Action Group 7/10/2023 Page 27 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Storage (Store Quarantine Area):  Articles found to be defective, damaged or part(s) that were subject to incidents or accidents shall be treated as condemned parts, tagged with an Unserviceable Identification Tag (F12-014L) and stored in a Quarantine Area until an investigation or evaluation of the part has been conducted and the part has been released for repair or disposal by an Inspector. Quality + Safety Action Group 7/10/2023 Page 28 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Storage (Handling of Parts):  Production personnel shall carefully handle and protect parts being assembled or disassembled, or awaiting assembly or disassembly to eliminate the possibility of damage to them. Articles in process through the shops will be properly identified by use of appropriate tags, or placed in identified stands, buckets, racks or bins whichever is appropriate. Protective blanks or covers should be installed as necessary in order that parts for each unit will be segregated from that of other units and protected from damage and contamination. Quality + Safety Action Group 7/10/2023 Page 29 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Storage (Electro-Static Discharge Sensitive (ESDS) Devices):  ESDS devices and components containing ESDS devices shall remain in their original packaging until required for installation. All unpacking/repacking operations shall be carried out in a static controlled work station. Unpackaged and unprotected ESDS part shall only be handled by an ESD trained personnel in ESD controlled workstation.  ESDS parts shall be identified by an ESDS caution label installed in unit or component and on the packaging.  Note: Only ESDS parts and materials shall be packed/unpacked at the ESDS workstation. The workstation shall be kept clean, free of staticproducing materials (e.g., polyethylene and plastics) and shall not be used as a desk or work bench. Quality + Safety Action Group 7/10/2023 Page 30 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Storage (Electro-Static Discharge Sensitive (ESDS) Devices):  For workstations engaged in the disassembly and assembly of ESDS components or subcomponents, operation or testing of energized ESDS component is expected. The standard requirements for these areas are:  Multi-layer, static dissipative table and floor mats (MIL-W-87893 Type II) on a rigid work bench.  Common point grounding system  Adjustable size wrist strap with ground cord Quality + Safety Action Group 7/10/2023 Page 31 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Storage (Aircraft Materials Warehousing):  Flammable materials are segregated, arranged and stored in an inflammable warehouse according to chemical properties, shelf life, and storage requirements. Materials that require storage temperature of 60 to 80ºF (15 to 27ºC) are placed inside a cool room and those below 60ºF (15ºC) are stored inside a freezer/cooler per the applicable requirements of the items being stored. Quality + Safety Action Group 7/10/2023 Page 32 Confidential Copyright © 2021. All rights reserved. Shelf Life / Storage Storage (Temperature Controlled Components, Materials and Parts):  Controls are established in the warehouse for receipt of materials for storage. The overall system manages parts, material identification, temperature control, preservation, corrosion control, shelf life and physical inventory.  Unserviceable parts may be temporarily stored on designated areas that provide proper ventilation, lighting, air conditioning, housekeeping and meet ground safety and other LTP requirements, provided these were properly identified and segregated. Quality + Safety Action Group 7/10/2023 Page 33 Confidential Copyright © 2021. All rights reserved. Condemned & Scrap Parts Handling Ref. MPM 4-1-32:33 Quality + Safety Action Group 7/10/2023 Page 34 Copyright © 2019. All rights reserved. Condemned & Scrap Parts Handling Handling of Unserviceable Parts (Condemned):  Unserviceable piece parts or components found to be damaged and/or beyond economical repair are considered scrap and requires;  Shop mechanic to prepare and attach a Condemned Property Tag (F- 0273L).  An inspector and in some cases with Technical Services assistance, may further evaluate the item and stamp the Condemned Property Tag (F0273L).  Place the part or piece in the designated scrap part lock bin as provided in the work area when available. Large parts must be moved to a quarantine area. Note: Customer/owner condemned parts disposition must be confirmed by customer order, as necessary. Quality + Safety Action Group 7/10/2023 Page 35 Confidential Copyright © 2021. All rights reserved. Condemned & Scrap Parts Handling Handling of Unserviceable Parts (Condemned):  Condemned parts shall be stored in a quarantine area until investigation or evaluation of the part has been conducted and the parts have been released for disposal.  Customer owned parts shall be returned in accordance with the Customer Scrap Program.  Technical Records shall remove from the record and maintain on file a record of condemned parts per aircraft registry, and maintain record for two (2) years.  Technical Records shall update affected life or time status records and to remove the part number and or serial number from the record. Quality + Safety Action Group 7/10/2023 Page 36 Confidential Copyright © 2021. All rights reserved. Condemned & Scrap Parts Handling Scrapped Parts:  All condemned material or parts shall be tagged with a Condemned Property Tag (F-0273L) and shall be held in a designated quarantine area for return to the customer, or disposed of in accordance with the scrap procedures listed below.  Caution: Scrap parts shall not be stored together with items from the Quarantine area.  Mutilation should be accomplished in such a manner that the parts become unusable for their original intended use. Mutilated parts should not be able to be reworked or camouflaged to provide the appearance of being serviceable, such as by re-plating, shortening and re-threading long bolts, welding, straightening, machining, cleaning, polishing, or repainting. Quality + Safety Action Group 7/10/2023 Page 37 Confidential Copyright © 2021. All rights reserved. Condemned & Scrap Parts Handling Scrapped Parts:  Mutilation may be accomplished by one or a combination of the following methods, but not limited to: a) Grinding b) Burning c) Removal of a major lug or other integral feature d) Permanent distortion of parts e) Cutting a hole with cutting torch or saw f) Melting g) Sawing into many small pieces  Technical Records shall remove from the record and maintain on file of condemned parts per aircraft registry and maintain that record for two (2) years. Quality + Safety Action Group 7/10/2023 Page 38 Confidential Copyright © 2021. All rights reserved. Routine & NR Work Deferment Procedures Ref. MPM 4-7-2:4 Quality + Safety Action Group 7/10/2023 Page 39 Copyright © 2019. All rights reserved. Routine & NR Work Deferment Procedures Aircraft/Component Task Exemption Control:  When defects are identified during maintenance or there are items in the work package that cannot be completed, such information should be brought to the attention of the aircraft operator, who, dependent upon the procedural authority granted by the operators Aviation Authority, may determine that some defects can be exempted. Quality + Safety Action Group 7/10/2023 Page 40 Confidential Copyright © 2021. All rights reserved. Routine & NR Work Deferment Procedures Aircraft/Component Task Exemption Control:  It should be remembered that it is the aircraft operator, in conjunction with the operators Aviation Authority who shall define whether or not the aircraft can be flown with outstanding maintenance except in the case of defects considered a serious hazard to flight safety; in this case, a Certificate of Release to Service should not be issued until the defect is rectified. Quality + Safety Action Group 7/10/2023 Page 41 Confidential Copyright © 2021. All rights reserved. Routine & NR Work Deferment Procedures Aircraft/Component Task Exemption Control:  If the aircraft operator refuses to agree for the rectification of a serious hazard/defect, then LTP shall inform the Aviation Authority of the State of Registry, immediately.  Some examples of serious hazard defects could include significant cracking, deformation, corrosion and failure of primary structure. Also any evidence of burning or electrical arcing, significant fluid leakage any total system failure which could affect flight operation.  The Certificate of Release to Service document used by LTP contains provisions for recording the Operator Exemptions raised as a result of performing the subject scheduled maintenance package. Quality + Safety Action Group 7/10/2023 Page 42 Confidential Copyright © 2021. All rights reserved. Routine & NR Work Deferment Procedures Aircraft/Component Task Exemption Control:  Exemptions may be classified into the following categories;  Defects which are within the MEL.  Defects which do not affect airworthiness (cabin/cosmetic). Note: Emergency cabin equipment may be exempted for non-revenue flights only - provided that sufficient emergency equipment remains on board to ensure the safety of the occupants. All exemptions relating to emergency equipment shall be entered in the Tech Log by the assigned certifying mechanic.  Defects found to be outside manufacturers limitations or maintenance schedule items that cannot be carried out. Quality + Safety Action Group 7/10/2023 Page 43 Confidential Copyright © 2021. All rights reserved. Work Turn-over Reporting Procedure Ref. MPM 4-1-17 Quality + Safety Action Group 7/10/2023 Page 44 Copyright © 2019. All rights reserved. Work Turn-over Reporting Procedure Work Turnover Reporting:  The purpose and intent of the Work Turnover Report Form is to ensure that aircraft or components undergoing maintenance/ inspections, not completed as a result of a shift change or other work interruption, are recorded to ensure completion prior to return to service.  In addition to the required record of work entries described above, when directly relieved by another inspector or mechanic, a verbal turnover regarding the partial work shall be conducted between the personnel to be relieved and the relieving personnel. Quality + Safety Action Group 7/10/2023 Page 45 Confidential Copyright © 2021. All rights reserved. Work Turn-over Reporting Procedure Work Turnover Reporting:  Work Turnover Report Forms are kept in a log. All work accomplished on each of the interrupted work shall be noted in the log.  For Shop, use Work Turn-over Logbook (F14-003L).  For Line Maintenance, use Line Maintenance Work Turn Over Logbook (F24-008L).  For Base Maintenance, use Base Maintenance Work Turn Over Logbook (F39- 014L).  Supervisory personnel shall ensure that the Work Turnover Log is maintained in a designated location in each work area and readily accessible to their reporting personnel. Quality + Safety Action Group 7/10/2023 Page 46 Confidential Copyright © 2021. All rights reserved. Technical Data Ref. MPM 3-1-4:5, 3-19:10 Quality + Safety Action Group 7/10/2023 Page 47 Copyright © 2019. All rights reserved. Technical Data Control of Technical Publications:  All Technical Publications shall be requested, received, registered, maintained and distributed through TS21. Technical Publications Section (TS21) shall:  Ensure requested technical publications and documents are available and current for the maintenance being performed.  Maintain and make available to all departments, a list including the current revision status and location of all controlled technical publications and documents in their department.  Recall/discard, obsolete controlled publications found in all the technical publication locations which include, main technical library, internal and satellite locations. Quality + Safety Action Group 7/10/2023 Page 48 Confidential Copyright © 2021. All rights reserved. Technical Data Control of Technical Publications:  There may be instances wherein a customer would request/allow use of the previous revision of the reference manual (i.e. CMM, ESM, AMM, etc). In such cases, the Production Planning, in coordination with the customer representative, make an official request (which includes registry, MSN, date of release to service (RTS) and manual revision) for such applicable revision shall be made available in LTP On-line publications.  TS21 may archive master copies of old/superseded revisions of Technical Publications (i.e., AMM, SRM) for Post Layover documentation requirements, Investigation, etc. These archived documents shall be kept in a storage bin separated from the current/updated technical publications. File retention shall be for two (2) years. Quality + Safety Action Group 7/10/2023 Page 49 Confidential Copyright © 2021. All rights reserved. Technical Data Control of Technical Publications:  Persons performing maintenance shall:  Ensure that only TS21 controlled publications shall be used as reference in the performance of maintenance.  Ensure that the reference to be used is current and applicable on the aircraft/appliance being worked on.  Print or reproduce all needed references and if called for, attach in the completed taskcard or workcard to be part of completed work document.  Discard all used references after completion of the task if it is not being called for to be attached to the completed work document. Quality + Safety Action Group 7/10/2023 Page 50 Confidential Copyright © 2021. All rights reserved. Technical Data Update of Aircraft and Component Technical Manuals:  TS21 shall periodically validate the current status of the Aircraft Technical Manuals/Component Maintenance Manuals TPSL against the actual technical publications revision number and date from the originator with frequency as follows:  Every quarter for customer provided publications and other technical references.  Every six (6) months for controlled CMMs (those listed in the Capability List) and standards.  Every year for Tools and Equipment/Measuring and Test Equipment. Quality + Safety Action Group 7/10/2023 Page 51 Confidential Copyright © 2021. All rights reserved. LTP Documentation System Ref. MPM 5-6-1:7 Quality + Safety Action Group 7/10/2023 Page 52 Copyright © 2019. All rights reserved. LTP Documentation System Integrated Management System:  is based on the company vision and the company policy of Lufthansa Technik Philippines (LTP). It is a central instrument to control the company with respect to the areas of aviation safety, quality, environmental protection and occupational health & safety. Quality + Safety Action Group 7/10/2023 Page 53 Confidential Copyright © 2021. All rights reserved. LTP Documentation System LTP Documentation System:  The Maintenance Procedures Manual and the documentation system IQ MOVE are the documentations of Lufthansa Technik Philippines in accordance with the requirements for an Approved Maintenance Organization.  These documentations are also for the certifications in accordance with the standards for a quality management system, environmental protection and occupational health and safety. Quality + Safety Action Group 7/10/2023 Page 54 Confidential Copyright © 2021. All rights reserved. LTP Documentation System Elements of the Integrated Documentation System:  The system is made up of the following  Requirement Database for the recording of legislation and standard requirements.  Process and Document Database describe processes, organization charts and the integration of documents. Quality + Safety Action Group 7/10/2023 Page 55 Confidential Copyright © 2021. All rights reserved. LTP Documentation System Description of Processes:  The organizational and operational structure of Lufthansa Technik Philippines is described in five levels with increasing levels of details through the use of:  Process maps  Role-based process descriptions (flowcharts)  Activity boxes  Activity-related documents  Organizational charts Quality + Safety Action Group 7/10/2023 Page 56 Confidential Copyright © 2021. All rights reserved. Tool Control Ref. MPM 2-2-12:18 Quality + Safety Action Group 7/10/2023 Page 57 Copyright © 2019. All rights reserved. Tool Control Tools & Equipment Policy:  LTP shall have the necessary equipment, tools and material available to perform the approved scope of work. Where the manufacturer specifies a particular tool or equipment, LTP shall use that tool or equipment. Alternative tooling or equipment may be used subject to the procedures on Locally Built Tools and Test Equipment, and/or Original Tool/Equipment Manufacturer (OEM) Equivalency set forth in this section.  Equipment and tools must be permanently available except in the case of any tool or equipment that is so infrequently used that its permanent availability is not necessary. Tools and equipment loaned in these cases should meet OEM requirements and handled in accordance with the Loaned Tools and Equipment procedure of this section.  LTP maintains sufficient aircraft access equipment and inspection platforms/docking such that aircraft can be properly inspected.  Quality + Safety Action Group 7/10/2023 Page 58 Confidential Copyright © 2021. All rights reserved. Tool Control Acceptance and Identification of Tools and Equipment:  Newly acquired tools and equipment transferred by Central Receiving Section to Toolroom section will require incoming inspection by Toolroom using tools and equipment acceptance checklist.  Upon completion of checklist and no discrepancy found, the newly accepted tool will temporarily be placed in system as quarantined and tagged with unserviceable tag (F14-001L) until such time the tool is properly evaluated for the requirement of preventive maintenance.  LTP shall maintain a current list of all equipment and tooling held. This shall include at least a description of the equipment and tooling, LTP Identification/PME Number, location and condition. The list is available upon request from concerned division/department. Quality + Safety Action Group 7/10/2023 Page 59 Confidential Copyright © 2021. All rights reserved. Tool Control Acceptance and Identification of Tools and Equipment:  For effective control of tools and equipment, production departments/divisions shall use its procedure on assigning Identification Numbers    Tools are routed to the concerned Toolroom for control and identification. PMEs LTP Identification Numbers are controlled and assigned by the concerned Production Planning. For some tools where it is not possible to engrave, a plate engraved with the LTP identification number of that tool shall be attached. Quality + Safety Action Group 7/10/2023 Page 60 Confidential Copyright © 2021. All rights reserved. Tool Control LTP Tools and Equipment Handling:  The user shall ensure that: All tools and equipment are in good serviceable condition before use.  Appropriate tools/equipment are used for the task.  Measuring and Test Equipment (M&TE) used to measure and/or test aircraft components or appliances are calibrated. Calibration due date shall be checked for currency.   All tools and equipment users shall ensure that the borrowed items are returned complete and in serviceable condition. Quality + Safety Action Group 7/10/2023 Page 61 Confidential Copyright © 2021. All rights reserved. Customer Required Inspection/ Duplicate Inspection Items Ref. MPM 4-1-6, 4-2-3:4 Quality + Safety Action Group 7/10/2023 Page 62 Copyright © 2019. All rights reserved. Customer Required Inspection/ Duplicate Inspection Items Performance Rules for Inspections:  All articles being inspected, repaired, overhauled, modified or altered by LTP shall comply with the requirements and procedures outlined in this manual.  For maintenance of aircraft and components, LTP must use the methods, techniques and practices as prescribed in the current manufacturer's maintenance manuals or instructions for continued airworthiness prepared by the manufacturer or other methods, techniques and practices acceptable to the CAAP in accordance with customers specifications approved inspection program.  When performing inspections (not defect rectification):   Particular attention shall be given to compliance status of applicable Airworthiness Directives. The inspection shall be performed in accordance with the instructions and procedures set forth in the “inspection program”for the aircraft being inspected. Quality + Safety Action Group 7/10/2023 Page 63 Confidential Copyright © 2021. All rights reserved. Customer Required Inspection/ Duplicate Inspection Items Customers Inspection Program:  CAAP CAR Part 5 requires the operator for the selection and designation of the items of maintenance and alteration that must be inspected (required inspection items) including at least those that could result in a failure, malfunction or defect endangering the safe operation of the aircraft, if not performed properly or if improper parts or materials are used.  No person may perform a required inspection unless, at that time, the person performing that inspection is under the supervision and control of QM and has not performed the work. Quality + Safety Action Group 7/10/2023 Page 64 Confidential Copyright © 2021. All rights reserved. Maintenance Task Documentation Ref. MPM 3-2-2:3 Quality + Safety Action Group 7/10/2023 Page 65 Copyright © 2019. All rights reserved. Maintenance Task Documentation Completion of Work Documents:  Maintenance record entries shall include a description of the work performed, reference to the approved or acceptable data (e.g., maintenance manual, ADs, drawings) used including its revision status/date, the date the work was completed and the signature/sign-off of the person performing the work.  Except for common references (e.g., AMM, CMM), reference documents shall be retained with the maintenance record.  The maintenance record shall include any checklist used to perform the inspection, non-routine discrepancy list from that inspection, and corrective actions taken to repair those discrepancies. Quality + Safety Action Group 7/10/2023 Page 66 Confidential Copyright © 2021. All rights reserved. Maintenance Task Documentation Completion of Work Documents:  Work documents shall include the following, where appropriate:      Functional test and/or calibration results. A list of replacement parts. Inspection methods sheets. Service bulletin and/or airworthiness directive compliance sheets. Copies of manufacturer’s technical data (except for common references such as AMM, CMM).  LTP shall provide a copy of each certificate of return to service to the aircraft operator together with a copy of any specific approved repair/modification data used for repairs/modifications carried out. Quality + Safety Action Group 7/10/2023 Page 67 Confidential Copyright © 2021. All rights reserved. Maintenance Task Documentation Voiding of Maintenance Documents:  To ensure traceability and proper filing of maintenance document, the following shall be followed when voiding maintenance documents:  Ensure to inscribe the aircraft registry number and date on every page of the maintenance document intended to be voided.  Draw two diagonal lines at the center of the page and inscribe the word “VOID”in between them.  The person who initiated the voiding of the maintenance document shall clearly indicate his/ her signature or initial, ID number and date.  The voiding party accepts the responsibility for the entry being voided whether inspection, maintenance or planning related. Quality + Safety Action Group 7/10/2023 Page 68 Confidential Copyright © 2021. All rights reserved. Maintenance Task Documentation Correction of Erroneous Entries:  Erroneous entries made in controlled forms and tags can be corrected by drawing a single line over the incorrect entry and writing the correct information adjacent to it. Use of erasers or correction fluid is not acceptable.  The wrong entries may be corrected by the originator or a responsible person who is at least in supervisory rank (e.g. Team Leader, Crew Chief, Section Manager, Foreman, Division Manager, etc.). He/She shall affix his/her initial (short signature), ID number and date on the documents where the correction was made.  The party who corrected the entry accepts the responsibility for the entry that was corrected whether inspection, maintenance or planning related. Quality + Safety Action Group 7/10/2023 Page 69 Confidential Copyright © 2021. All rights reserved. Responsibilities of Authorized Personnel Ref. MPM 2-4-4 Quality + Safety Action Group 7/10/2023 Page 70 Copyright © 2019. All rights reserved. Responsibilities of Authorized Personnel Responsibilities of Authorized Signatories:  The person approving for return to service of an aircraft, airframe, aircraft engine, appliance or component after performing any inspection shall make an entry in the maintenance record of that equipment containing the following information: The type of inspection and a brief description and statement of the extent of the inspection.  The date of the inspection and total time in service of aircraft or component.  The signature, the certificate number and kind of certificate held by the person approving for return to service the aircraft, airframe, aircraft engine, propeller, appliance, component or portions thereof.  Quality + Safety Action Group 7/10/2023 Page 71 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Ref. MPM 5-2-2:7, 4-1-8 Quality + Safety Action Group 7/10/2023 Page 72 Copyright © 2019. All rights reserved. Authorization Application, Renewal & Validity Application for Authorization:  The Applications are submitted online thru the Authorization Management System database. The following supporting documents shall be made available as applicable:  Copy of the current CAAP license uploaded in the database.  Proof of Training (as applicable)  Record of Practical Experience  Eye test certificate (as applicable)  Weld test certificate (as applicable) Quality + Safety Action Group 7/10/2023 Page 73 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Application for Authorization:  The Division Head shall assess the applicant and validate the documents to be submitted for completeness, currentness and effectivity to the authorization being sought.  QM-A shall review the employees qualifications based on the available documents; issue the applicable authorization(s) upon approval. Disapproved application(s) shall be notified to the originator stating the reason for nonapproval.   In exceptional cases, VP-QM may issue authorization to personnel who have not fully met the above requirements, provided that VP-QM thoroughly assessed the competency of the applicant. QM-A shall indicate in the Authorization Form (F00-062L) the validity of the granted authorization. Quality + Safety Action Group 7/10/2023 Page 74 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Renewal of Authorization:  The Personnel applying for renewal of their authorization shall submit to QM-A the following documents:  Accomplished application online thru the Authorization Management System database.  Copy of the current CAAP license uploaded in the database.  Proof of Recurrent Training (as applicable)  Eye test certificate (as applicable). Quality + Safety Action Group 7/10/2023 Page 75 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Renewal of Authorization:  Continuation…:  Authorized Personnel Log (F11-054L) detailing the recent work experience; to the effect that such person has been actively engaged or working on relevant aircraft or component maintenance environment for a period of at least six (6) months within the preceding twenty-four (24) months period. Note: Those who do not meet the recent work experience requirement shall take the applicable refresher/recurrent training to be able to regain their authorization.  Weld test certificate (as applicable). Quality + Safety Action Group 7/10/2023 Page 76 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Renewal of Authorization:  QM-A shall review the personnel qualifications based on the available documents; issue the renewed authorization(s) upon approval. Disapproved application (s) shall be notified to the originator stating the reason for nonapproval.  Authorized personnel shall print the Authorization Form (F00-062L) directly from the Authorization Management System database and present their authorization to his immediate supervisor and auditor within twenty-four (24) hours upon request. Quality + Safety Action Group 7/10/2023 Page 77 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Suspended/Removed Authorization:  Authorizations may be suspended due to expired license or required trainings.  Re-application for the reinstatement of a suspended or revoked authorization shall be made as follows: Accomplished application online thru the Authorization Management System database. QM-A verifies compliance with conditions for the reinstatement of the suspended or revoked authorizations.  Upon approval, QM-A shall update the database and issue the authorization.    Authorized personnel shall print the Authorization Form (F00-062L) directly from the Authorization Management System database and present their authorization to his immediate supervisor and auditor within twenty-four (24) hours upon request. Quality + Safety Action Group 7/10/2023 Page 78 Confidential Copyright © 2021. All rights reserved. Authorization Application, Renewal & Validity Procedure for Stamp Issuance (QM-A):  Receive and evaluate Request for Authorization Stamp Form (F11-050L) from concerned division.  Prepare a Purchase Request (PR) upon receipt and validation of accomplished Request for Authorization Stamp Form (F11-050L) and prepare a salary deduction letter to Payroll in the event the request for replacement is due to lost stamp.  Determine if the stamps to be issued conform to the stamp guidelines and format reflected in this section.  Issue stamps to the requesting division. Quality + Safety Action Group 7/10/2023 Page 79 Confidential Copyright © 2021. All rights reserved. Copyright © 2019 2021 Lufthansa Technik. All rights reserved. Disclaimer in respect of statements and information. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates but is for information purposes only. Accordingly, Lufthansa Technik AG, its subsidiaries and affiliates neither expressly nor con-exclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication.