Purposive-Communication-Module-1.1-1.2.pdf

Make efforts to display positive body language when you feel alert, open, and MODULE 1.1 - TYPES OF COMMUNICATION...

Make efforts to display positive body language when you feel alert, open, and MODULE 1.1 - TYPES OF COMMUNICATION positive about our surroundings Body language can be used to support verbal communications like using a furrowed brow when confused or Types of Communication anxious Use body language alongside verbal Verbal Communication communication ○ The use of language to transfer information ○ Asking follow up questions through speaking ○ Pulling presenter aside for ○ It’s important because it is efficient feedback ○ One of the most common types of Mimic nonverbal communications you find communication, often used during effective presentations, video conferences & phone Certain facial expressions or body calls, meetings, and one-on-one language can be beneficial to certain conversations settings to be used as a guide when ○ Nonverbal and written communication can improving non-verbal communications be helpful to support verbal communication ○ Someone nodding their head ○ Some steps to develop communication skills communicates approval and User a strong, confident speaking voice positive feedback efficiently Everyone can easily hear you Written Communication Ideas are clear and easy for other to ○ The act of writing, typing or printing symbols understand like letters and numbers to convey Use active listening information Intently listening ○ Provides a record of information for Key skill when conducting a meeting, reference presentation, or even participating in ○ Writing is commonly used to share one-on-one conversation information through books, pamphlets, Avoid filler words blogs, letters, memos, etc. “Um”, “like”, “so”, “yeah” ○ Emails & chats are a common form of Can be distracting for your audience written communication in the workplace Try replacing them by taking a breath ○ Some steps to develop written when tempted to use them communication skills Non-Verbal Communication Strive for simplicity ○ The use of body language, gestures, and Written communications should be as facial expressions to convey information to simple and clear as possible others It still might be helpful to include lots of ○ Can be used intentionally and unintentionally detail in instructional communications I.e. smiling unintentionally when hearing a Look for areas where you can write as pleasing or enjoyable idea/piece of clearly as possible for your audience to information understand ○ Some steps to develop non-verbal Take time to review your written communication skills communications Try to identify where you physically feel Re-reading what you wrote can help you your emotions within your body identify mistakes or opportunities to say Developing self-awareness around how something differently your emotions affect your body can For more important communications or grant you mastery over external ones that’ll be sent to large numbers, it presentation can be helpful to have a trusted Be intentional about your non-verbal colleague to review it as well communications Keep a file of writing you find effective or enjoyable  If you receive certain pieces of written verbal, non-verbal, and/or visual. It may take communication that you find helpful or place on any platform like virtual.* interesting, you can save it for reference when writing your own communications ○ Incorporating methods or styles Elements of Communication can help you improve over time Visual Communications 1. Sender ○ The act of using photographs, art, drawings, a. The one who sends the message/s sketches, charts and graphs to convey i. Politician giving his speech or a parent information lecturing their child ○ Often used as an aid during presentations 2. Receiver for helpful context alongside written and/or a. One who receives the message and verbal communication provides feedback ○ Might be more helpful for some to consume i. The audience listening to the politician ideas and information ii. The child listening the the parent ○ Some steps to develop visual 3. Message communication skills a. The ideas, thoughts, opinions, etc. that the Ask others before including visuals sender wants to relay to the receiver Ask others for feedback, adding visuals 4. Encoding can sometimes make concepts a. The part of transforming abstract opinions confusing or muddled and ideas into symbols such as words, A third-party perspective can help pictures, and signs decide whether the visual adds value to 5. Decoding your communications a. The process of translating coded symbols 6. Channel *extra lang: a. The means through which we transmit the Intrapersonal communication occurs within an message to the intended audience individual, while interpersonal communication i. Phone calls, text messages, emails, involves interactions between two or more video calls, radio, social media etc. individuals 7. Feedback a. The response or reply of the receiver 8. Noise MODULE 1.2 - COMMUNICATION AND a. An interference or barrier that hinders the COMMUNICATION PROCESS understanding in a communications process b. Types of Noise i. Physical Noise Communication -External and unnecessary sounds -ex. Thunder, sounds of car A process of exchanging ideas, thoughts, ii. Physiological Noise feelings, and emotions from one person to -Barrier created by the sender’s physical another with the use of symbols which may be condition verbal and/or non-verbal -ex. Headaches, being blind or deaf, etc. Comes from the Latin word ‘communis’ which iii. Psychological Noise means common -Barrier created from the sender’s ○ To be commons means “to come together”, psychological factors “to commune”, “to share something in -beliefs, attitudes, and behavior common” iv. Semantic Noise The Latin word ‘communicare’ means “to -Barrier created from the confusion over share” the meaning of words *Expressing oneself is one of the basic needs -Can also be present in jargon, of man. Man is created as a social being, grammatical errors, and high falutin therefore he needs to interact with others in words any forms of communication, whether it is v. Technical Noise -Present in any form of technology  -Disconnections caused by poor internet Pearson and Nelson (2000) connection ○ They define communication as the process vi. Cultural Noise of using messages to generated meaning -Occurs when cultural expectations, West and Turner (2010) etiquette, attitudes, and values differ ○ Communication is a social process in 9. Context which individuals employ symbols to a. Refers to the surroundings/environment that establish and interpret meaning in their helps shape the interaction between and/or environment among individuals Communication Process What is the Communication Process? Bernales, et al. (2018), ○ the term communication process refers to the exchange of information between two or more people ○ Both participants must be able to exchange information and understand each other for communication to succeed ○ Communication fails when the flow of information is blocked for some reason or the parties cannot make themselves understood