Peltier PPT Handout ethics law dental.pdf

California Dental Practice Act and Dental Ethics Bruce Peltier, Ph.D., M.B.A. Professor of Psychology and Ethics 2014 Dr. Peltier (your instructor) is not an attorney, so please do not construe this presentation to be legal advice. This is informational only; a general oral review of the Dental P...

California Dental Practice Act and Dental Ethics Bruce Peltier, Ph.D., M.B.A. Professor of Psychology and Ethics 2014 Dr. Peltier (your instructor) is not an attorney, so please do not construe this presentation to be legal advice. This is informational only; a general oral review of the Dental Practice Act. Consult an attorney for specific legal advice. Community values Standard of care Law Normative principles Codes Decision Patient’s Values Organizational rules Dentist’s values Professional tradition Review the CDA or ADA codes from time to time. “patient’s best interest.” Law (Jurisprudence) • Lowest level you can go before you get sanctioned (if you get caught). Dental Practice Act with Regulations and Related Statutes 201 2 (Dental Board of California) Publications Section Box 1015 North Highlands, CA 95660 http://www.lexisnexis.com/store/catalog/productdetail.jsp?p rodId=71860 Business & Professions Code (B & P Codes) http://www.dbc.ca.gov/lawsregs/laws.shtml California Code of Regulations http://www.dbc.ca.gov/lawsregs/regulations.shtml Standard of Care “The level of care that a reasonably prudent dentist would exercise under the same or similar circumstances” What schools teach Law/Regulations Opinion of average dentists 3rd Party Payers Scientific Research, Journals, Texts Standard of Care What patients want, Public opinion DDS Preferences State Boards Tort actions, Juries Prof Orgs (Guidelines/Parameters) §1601.1. The board shall consist of eight practicing dentists, one registered dental hygienist, one registered dental assistant, and four public members. Of the eight practicing dentists, one shall be a member of a faculty of any California dental college and one shall be a dentist practicing in a nonprofit community clinic. §1603a. A member of the Board of Dental Examiners who has served two terms shall not be eligible for reappointment to the board. Dental Board of California (DBC) • In the Department of Consumer Affairs. • Board members appointed by the Governor for a 4 year term • Majority are dentists (8 of 14). • 4 public members. • 1 RDH and 1 RDA. • At least 5 years of practice experience. • One from a dental school faculty. • One from a non-profit. Patient of Record “has been examined, has had a med and dental history completed and evaluated, has had oral conditions diagnosed, and a written plan by a licensed dentist.” Terminating Care • • • • • Stable dental condition. Send them a letter. Current OH status. 30 days emergency care. Referral advice. National Practitioner Data Bank (1986) (Alert qualified entities) • Payment made by malpractice company (claim, settlement, verdict). • State board actions. • Hospital privileges disciplined. • Professional societies. NPDB: Not reportable DDS pays out of pocket. DDS refunds money to patient. NPDB: Mitigating statement You can submit a statement for the record. Record never goes away. NPDB: Who has access? • • • • DDS may self-query. State boards. Hospitals. Other HC entities (licensing, credentialing, peer review). • Public does not have access. The Board can inspect books, records, office of any licensed dentist in response to complaints or suspicion of violations. (They can even ask for your urine.) Revocation Suspension Probation Reinstatement Board tools • Obey all laws • Quarterly declarations • Probation surveillance • Interviews • Change of Address/Absence from state • • • • • • • • Random Urinalysis Substance Abuse Tx Technical remedials Psychotherapy Marital counseling Ethics course Restitution Cost Recovery Scope of Practice Dentistry is the diagnosis or treatment, by surgery or other methods, of diseases and lesions and the correction of malpositions of the human teeth, alveolar process, gums, jaws, or associated structures; and such diagnosis or treatment may include all necessary related procedures as well as the use of drugs, anesthetic agents, and physical evaluation. Scope of Practice: Two kinds “Dentistry” Dentists are licensed to do endo, ortho, implants. “Personal” You can only perform these procedures (endo, ortho, implants) if you are competent to do them. If you don’t have experience with implants, they are not within your personal scope of practice. Sexual contact or relations with a patient constitutes unprofessional conduct. (p. 219) All people who have reason to attend a dental office, be they patient, staff or visitor, have the right to an environment that is safe and non-threatening. Sexual harassment violates this right and is considered professional misconduct. Definition Sexual harassment is any unwelcome sexual attention. Both males and females can be victims. Types of Sexual Harassment o Quid pro quo o Hostile environment Quid pro quo “Something for something.” Hostile environment when unwelcome sexual conduct unreasonably interferes with an individual's job performance and creates a hostile, intimidating, or offensive work environment. Sexual Harassment • sexual advances • sexual jokes • reward for sexual favors • malicious gossip • biased evaluations • unwelcomed touch • denied opportunities • graphic comments about a person’s body • offensive nicknames (hon, dear) Promoting a sexual harassment-free environment: Refrain from any unwanted physical contact. Refrain from sexualizing tasks and procedures. Respect each other’s values, cultural differences, sexual orientation and individual sensitivities. Refrain from making comments about a person's body, clothing, appearance or attractiveness. Recognize that a working relationship is distinct from a personal relationship. Refuse to participate in a sexually-oriented discussion initiated by a patient. Ensure instruments are placed on trays and not on the patient. AMA Code of Ethics “Physicians generally should not treat themselves or members of their immediate families.” Dual Relationships • • • • • Medical history? Things go wrong. Exceptions and special treatment. Money and value. Role spill-over. License Renewal (every two years) Continuing Education • general requirement: One hour of instruction = 1 unit DDS = 50 units RDA, RDH = 25 units RDHAP = 35 units License Renewal (every two years) • Tape recorded/Internet courses approved by the board are acceptable for up to half of the total units. • You provide a summary of the CE when you apply for renewal. Keep course certificates on file for 4 years in case you are asked to produce them. All full-time assistants must take this course. (> 120 days in your practice) Treat the patient. Don’t treat the insurance coverage. Standards (pages 199-207) Although dentists may advertise, no dentist shall advertise or solicit patients in any form of communication in a manner that is false or misleading in any material respect. Prohibited Advertising • • • • • Deceive or mislead the public. Professional superiority Guarantee Painless dentistry Solicitors Specific commercial language • “as low as” • “and up” • “lowest prices” Specialty Status • Completion of a specialty program approved by the ADA and Commission on Dental Accreditation. • Eligible for exam by national specialty board. • Diplomate of recognized national specialty board. Endorsed Dental Specialties • • • • • Endodontics Pediatric Dentistry Orthodontics Prosthodontics Oral Surgery • Oral Pathology • Periodontics • Oral-Maxillofacial Radiology • Public Health What about ? • • • • • • • Laser Dentistry Implant Dentistry Cosmetic Dentistry Esthetic Dentistry Forensic Dentistry Spa Dentistry Family Dentistry You may publicly state: • that you are certified by a private or public board or agency. • that you limit your practice to certain fields. • “…(X -- dentistry) is a discipline not recognized as a dental specialty by the DBC.” “practice emphasis” • Capital letters or some clear manner: “General Dentist” Anesthesia (Gen and Consc Sedation) • • • • • dentist must be physically present. valid permit. advanced training. documentation of proper equip + tng. other ongoing requirements. “Conscious sedation” • Patient can independently maintain airway. • Pt can respond to phys stim or verbal command. There are additional requirements related to anesthesia and conscious oral sedation of minor patients. Do not admin or supervise anesthesia for reasons other than dental treatment. Anyone who operates radiographic equipment must either: • Take a course. • Pass a test. Confidentiality • You have a confidential relationship with your patients. • Everything you find out about them is confidential. • Educate, train your staff. You may provide confidential information without patient authorization:  To another healthcare provider for purposes of the patient’s care.  To an insurer or entity responsible for payment.  Court order, subpoena, warrant.  To licensing agencies or peer review. o California Confidentiality of Medical Information Act o HIPAA HIPAA Notice • Each patient must be given notice of your privacy practices • Patient must have the ability to review the notice before signing • Patient must have the right to withdraw or subsequently modify the consent Compliance Elements • Each practice appoints a “privacy officer” • Tasks – Manage and supervise security measures to protect data – Train personnel in the protection of data – Develop and implement privacy policies and procedures Patient Records • Doctor owns the records. • The patient holds the privilege. • Patients have a right to access to complete information regarding their condition and care. Never hold the treatment or the records hostage to the bill. Patient Rights (include) • Ask, see, read, obtain copy of health record (charges may be necessary). • Ask that information be corrected. • Ask that your records not be shared with certain parties or used for certain purposes (e.g., research). • Be informed about who has seen your record. Records: You must keep records for at least 7 years after the end of treatment. (or 7 years after a child turns 18). Never give away the original records. Check with attorney before you send records out. They can tell you what goes forward with the record and what does not belong. Keep good records: • Good records enhance the value of your practice when you sell it. Patient Records: The Doctor’s Choices 1. Send a copy to the patient. 2. Send a summary to the patient. 3. Invite the patient in to review the record. Any practitioner who has knowledge of or observes (in their professional capacity) a child whom they reasonably suspect has been the victim of child abuse must report this abuse to a child protection agency immediately by telephone and send a written report within 36 hours. You are a mandated elder abuse reporter. Domestic Violence • You are a mandated reporter. Domestic Violence “report providing medical services to a patient whom the practitioner reasonably suspects is suffering from any wound or other physical injury by firearms or assaultive or abusive conduct.” What to do • • • • Ask about abuse Provide validating messages Document signs Refer to specialists CDA Foundation • Dental Professionals Against Violence (training for your office) 916.554-4921 Developmentally disabled people. Report abuse or neglect. • You give information. • The patient gives consent. Two parts of Informed Consent • A process of interaction, education, and communication. (You inform the patient.) • Documentation. Informed Consent Includes: • • • • • • What’s up (nature of the pathology). Proposed treatment; pros and cons. Alternatives, including no treatment. Risks. Potential side effects. Costs. Minors or DD: • Inform the patient in an ageappropriate way. • Inform the parent or legal guardian and get consent from them. (Custodial parent). You must inform them in language that they understand. Exceptions to disclosure: (You don’t have to inform when) • your patient asks not to be informed. • the procedure is simple and any risk is remote (very, very rare). • the potential harm is quite minor. • disclosure would harm the patient (scare them so much that they would flee or behave irrationally). Dental Assistant Provides basic supportive dental procedures under the supervision of a licensed dentist. “Basic supportive procedures” • Technically elementary. • Complete reversibility. • Won’t create potentially hazardous conditions for patients. Three categories of dental assistant: 1. Dental Assistant (DA) 2. Registered Dental Assistant (RDA) 3. Registered Dental Assistant in Extended Functions (RDAEF) RDAEF • 90-hour program approved by the Dental Board. – University of California, San Francisco (415-476-1101) – University of California, Los Angeles (310-206-8388). • Applicants must then pass a State clinical examination. Three categories of dental hygienist: 1. Registered Dental Hygienist (RDH) 2. Registered Dental Hygienist in Extended Functions (RDHEF) 3. RDH in Alternative Practice (RDHAP) Laws related to auxiliaries: http://www.comda.ca.gov./laws.html http://www.comda.ca.gov./lawsregs/dutytable3-20-06.doc http://www.comda.ca.gov./exam_rda.html http://www.comda.ca.gov./exam_ef.html http://www.comda.ca.gov./exam_hap.html Dentist must post a notice in a common area which describes duties and functions of auxiliaries. “Table of Permitted Duties” Direct supervision:  instructions given by a licensed dentist who is physically present in the treatment facility at the time of performance.  dentist checks the procedure before discharge. General supervision: instructions given by a licensed dentist, but no requirement that the dentist be physically present during the performance of procedures. RDH in Alternative Practice (1998) √ √ √ B.S. Degree or 120 units of college. Licensed as RDH either • • Schooling (150 hours), Board approved Original Health Manpower Pilot Project RDH in Alternative Practice √ √ √ √ √ Residences of the homebound Schools Residential facilities Dental health professional shortage areas (65 in California) Community clinic or hospital RDH in Alternative Practice √ √ Prescription from DDS or MD for hygiene services No more than 18 months ago. RDH in Alternative Practice √ √ √ No local anesthesia No soft tissue curettage No Nitrous RDH in Alternative Practice √ √ √ √ do the things that hygienists do. don’t imply dentistry. can be paid by third parties. documented relationship with a DDS for referral, consultation, emergencies. Consideration for referral of patients “offer, delivery, or acceptance of any rebate, refund, commission, preference, patronage discount, or other consideration (whether in the form of money or otherwise) as compensation or inducement for referring patients is unlawful.” Termination of Care • You can’t terminate them mid-care for not paying their bill. • You cannot withhold records until they finish paying their bill. Patients have a duty to follow reasonable instructions from their dentist. Dental Materials Fact Sheet • DDS must provide the sheet to all patients prior to restorative work (once each pt.). • Patients sign acknowledgement, keep this in their record. • Provide a copy upon pt request, as well. • If board updates, do it again. • DDS responsible for copying it. Dental Materials Fact Sheet • • • • Materials available to the profession. Relative benefits and detriments. Cost comparison. Encourage discussion. Dental Materials Fact Sheet • Suggested wording for your patient release form: “I have received a copy of the Dental Materials Fact Sheet as required by law.” • Or: make a stamp for charts and have patients sign it. Refund of Overpayment • If a patient requests a refund, you have 30 days to send it. • If a patient does not (but you become aware - or should have - that there is overpayment): • you have 90 days to inform your patient and 30 days after that to send it. • The patient can request that you retain a credit balance. Prescribing: A prescription may be issued • by a licensed practitioner • for a legitimate medical purpose • in the usual course of professional practice • to someone under your treatment Prescriptions of Convenience • self medication is generally prohibited • prescribing for someone who is not a patient of record is prohibited. Prescribing • No person shall prescribe controlled substances to him or herself. • No person shall antedate or postdate a prescription. • Records must show the pathology and purpose for the prescription. “Unprofessional conduct” • alcoholic beverages in a manner that is dangerous to self or public. • conviction of more than one misdemeanor--or a single felony-involving alcohol or other drugs if substantially related to practice. Dentists and Substance Abuse • • • • You are at a higher risk. You understand and trust drugs. You are under stress. Drugs are available. “Diversion” • a voluntary alternative approach to traditional disciplinary action. • not the subject of a current investigation State Board Diversion Program 916-263-2188 or 800-522-9198 CDA Well Being Committee (800) 807-3268 Acupuncture • Dentists may add acupuncture to their treatment repertoire. • as part of their practice of dentistry • successfully complete an approved course of instruction » 50 hours didactic » 30 hours clinical training • of sufficient length to ensure necessary skills to consistently perform safely and effectively on patients • certified by the Acupuncture Examining Committee “Universal precautions shall be practiced in the care of all patients.” HIV and AIDS • You can refer immuno-compromised patients (e.g. various infections accompanying illness). • HIV + status and information must be protected. (confidential: released only with patient permission). Number of Offices • “Nothing in this chapter shall be construed to prohibit… • Get written permission from the board. • Post a sign with Dentist’s name, mailing address, phone, license #. • One mobile clinic. Permission req’d. The name of each person practicing dentistry must be conspicuously displayed in the office. If you move your practice, notify the board within 30 days. Patient death or hospitalization (>24 hrs), inform your state board. (w/in 7 days) Why do patients sue? • Not related to amount of harm done. • Correlation with (perceived) doctorpatient relationship. • Bad outcome + poor communication. • Does the doctor seem to care about them? Why do patients sue? • • • • • • Doctor seems in a hurry. Unsympathetic. Doctor didn’t listen. Billing disputes. Rude staff. Ego. Avoiding Litigation • • • • • • get to know your patients check their perceptions/expectations find out what they want explain and show things to them give them options take your time The work of other dentists Inform patients of their “current oral health status without disparaging comments about prior services.” Waiving the Co-payment • This is considered to be fraud by dental plan companies. • What is your real fee, doctor? No person who, in good faith, renders emergency care (outside of one’s practice setting--or upon the request of another person so licensed) shall be liable… Your license • You have 30 days to let the board know of your address change. Your license • Don’t carry a fraudulent or fictitious or expired one. • Don’t try to use someone else’s. • Don’t create your own on your computer or xerox machine. You can charge for missed appointments if you let them know your policy ahead of time. You must have frequent and accurate off-site computer back-up. Contact your carrier  When you have doubts or questions.  When you are served with a legal document.  When you have an “incident” or error.  If someone threatens to sue.