Hotel Organisation Departments PDF

Unit 2 Hotel Organisation Part IV  Food & Beverage Division  Introduction Food & Beverage Division is divided into 2 departments: Food & Beverage Service Department ( Revenue Center) Food Production Department (Support Center) Food & Beverage Service Sub departmen...

Unit 2 Hotel Organisation Part IV  Food & Beverage Division  Introduction Food & Beverage Division is divided into 2 departments: Food & Beverage Service Department ( Revenue Center) Food Production Department (Support Center) Food & Beverage Service Sub department Food & Beverage Service are: Restaurants Coffee Shop Banquets Bars Room Service Lounges  Food Production Sub sections Food Production are:  The Hot Sections (The Main Cooking Areas)  The Vegetable Preparation Area.  The Cold Section.  The Pastry/ Bakery Section.  Indian Halwai Section  The Butchery Section.  The Larder.  Tandoor Section.  Sales & Marketing Division Sales & Marketing Division Director of Sales & Marketing Sales Revenue Marketing Convention Manager Manager Manager Service Manager Sales Reservation Marketing F&B Sales Executives Staff Executives Executives Clerical Staff Clerical Clerical Staff Staff  Marketing Department The role of marketing department is of immensely important in the Hospitality Industry. Key roles are:  Understanding the needs of customer.  Keep a track of the trends in the market.  Conducting market research to explore the opportunities in the best & optimal way.  Helps in the new product development & innovation.  Manages the promotional activities of the property.  Sales Department The intangibility features in Service makes the hospitality sales more challenging & complex. Key roles are:  Searching out the prospects & diversify the client base.  Developing & converting the leads into Customers.  Develop action plans & helps in the proper implementation of the marketing plan devised by the marketing department.  Creating a well trained & smarter sales force for handling enquires & converting the prospects into customers.  Helps in developing new & attractive sales promotion tools to increase the revenue. Engineering & Maintenance Division  Chief Engineer Shift Engineers Mechanical Electrical Engineer Engineer Civil Engineer HVAC Engineer Shift Shift Shift Shift Supervisors Supervisor Supervisor Supervisor Electronic Mechanic Plumber Boiler HVAC Mechanic Mechanic Electrician Carpenter Swimming Pool Mechanic Lift Mechanic Mason Generator Mechanic  Engineering department is known as an unsung hero of hotel industry. They usually don’t get the praise they deserve in running a successful hotel. Duties and responsibilities of engineering and maintenance division are: Maintain all distribution system services for electricity, water, fuel, gas steam etc. Maintain all machines and equipment in proper working condition. General and routine maintenance of all equipment and machinery on regular basis.  Maintain maintenance records of all maintenance activities carried out in hotel.  Ensure timely response to all requests of service from other department or from any guest.  Cost management so that they can contribute in earning revenue for hotels through cost saving and best practices.  Maintain all bills for electricity and other utilities like gas, steam etc.  Continuing inspection of hotel buildings, grounds, machineries and equipment to prevent any future accidents. Security Division Security Division Director of Security Security Manager Security Supervisors Security Officer Guards Door Men  Duties and responsibilities of security division are:  Maintaining a safe and secure environment for guests and employees.  Taking care of all assets of a hotel.  Prevent losses through regular patrols, continuous monitoring of CCTV cameras.  Monitoring all security systems and equipment.  Conduct periodic drills with each employee and sometimes with guests also to make them ready for any emergency situations like fire, flood, terrorism attack etc.  Keeping an eye inside and outside of hotel to prevent theft, robbery, and other unlawful activity inside the hotel.  Spot checking of incoming and outgoing deliveries of products in hotel.  Checking and frisking of incoming and outgoing staff members.  Assist manager on duty in case of any abusive or disruptive guest.  Look out for any suspicious person, prostitute or any confused person operating on premises.  Providing training with the assistance of HR division to all employees on regular basis for emergency situation.  Transferring cash from bank to hotel and vice versa along with the general cashier of hotel.  Human Resources Division  Human Resource Director Assistant Manager Compensat Training Employee Recruiting ion & and Relations Manager Benefits Developme Executive Executive nt Manager Clerical Clerical Clerical Clerical Staff Staff Staff Staff The duties and responsibilities of human resource department are:  Human resource department is responsible for talent acquisition and recruitment of employees for all departments but final hiring decision rests with department head where the employee will be working.  One hired, human resource division is also responsible for proper orientation of each and every new employee in the hotel.  Human resource department also responsible for retaining qualified individuals.  Human resource department also sets the salaries and wages of all employees based on regional market rates.  They are also responsible for overseeing employee attendance and working schedules, including paid time off, overtime and breaks..  Human resource department is responsible for employee’s appraisal at the end year in the form of customer evaluation, peer review, team-based performance, and appraisal of managers.  Human resource department is also responsible to create system of rewards and payment systems that reward employees for attaining quality goals.  Human resource department is responsible to administer all aspects of employee’s fringe benefit programs including bonuses, leaves, incentives etc. Accounting Division Accounting Division Unit Financial Controller Assistant Controller General F&B Store Purchase Cashier Controller Manager Manager Store Purchase Keeper Clerk