MODULE 6 SIA - System Integration and Business Processes (20241005150413).pdf

System Integration & Business Processes  Learning Outcomes At the end of this course material, the students should be able to: Explain the importance of system integration in modern business environments Discuss system integration projects and their roles in enhancing business p...

System Integration & Business Processes  Learning Outcomes At the end of this course material, the students should be able to: Explain the importance of system integration in modern business environments Discuss system integration projects and their roles in enhancing business processes. Provide crucial discussion on alignment of system integration with business processes  INFORMATION TECHNOLOGY IN THE BUSINESS ENVIRONMENT This module provides an overview of how systems integration should interplay with the organization’s business processes. The discussion points will be mostly on discussing the merits of integrated systems as well as the provision of crucial discussions of business process models thereof. Business Process and Business Function Alignment Business processes are a set of structured, interconnected activities and tasks that organizations use to achieve specific goals, deliver value to customers, and manage their operations efficiently. Business Process and Business Function Alignment Business Functions, also known as functional areas or departments, are distinct units or divisions within an organization responsible for specific sets of tasks, activities, and functions that contribute to the overall operation and achievement of the organization's goals Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - Recruitment and Hiring - Employee Training and Development Human Resources - Payroll and Benefits Administration - Employee Performance Management - HR Compliance and Regulatory Reporting - Financial Planning and Budgeting - Accounts Payable and Receivable Finance and Accounting - Financial Reporting and Analysis - Tax Management - Auditing and Compliance Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - Market Research and Analysis - Product/Service Development Marketing and Sales - Marketing Campaigns and Advertising - Sales and Customer Relationship Management - Lead Generation and Conversion - Inventory Management - Quality Control and Assurance Operations and Production - Production Planning and Scheduling - Supply Chain Management - Facility and Equipment Maintenance Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - IT Infrastructure Management - Software Development and Maintenance Information Technology - Network Security and Data Protection - Help Desk and User Support - IT Strategy and Planning - Customer Inquiry Handling - Complaint Resolution Customer Service and Support - Technical Support - Customer Feedback and Satisfaction Surveys - Customer Relationship Management Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - New Product/Service Research and Development - Innovation and Idea Generation Research and Development - Prototype and Testing - Intellectual Property Management - Technology and Trend Monitoring - Contract Management - Regulatory Compliance Legal and Compliance - Legal Counsel and Advice - Intellectual Property Protection - Risk Assessment and Management Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - Procurement and Vendor Management - Inventory Tracking and Optimization Supply Chain and Logistics - Transportation and Distribution - Demand Forecasting - Supplier Relationship Management - Media Relations - Public Relations Campaigns Public Relations and - Internal and External Communications Communications - Brand Management - Crisis Communications Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - Office Management - Facilities Management Administration and Support - Administrative Support - Records Management - Procurement and Vendor Management - Strategic Planning and Goal Setting - Performance Monitoring and Reporting Strategic Planning and - Business Continuity Planning Management - Risk Management - Change Management Business Process and Business Function Alignment Core Business Functions / Department Core Business Processes - Quality Control and Inspection - Compliance Auditing Quality Assurance and - Continuous Improvement Compliance - Standardization - Regulatory Compliance - Workplace Safety Compliance - Environmental Impact Assessment Environmental, Health, and - Health and Safety Training Safety - Sustainability Initiatives - Emergency Response Planning  Business Process and Information Systems Alignment In the course of its operations, which should make the adjustment: the business processes or the core implementation of information systems?  Business Process and Information Systems Alignment In the course of its operations, which should make the adjustment: the business processes or the core implementation of information systems?  Business Process and Information Systems Alignment Tools and Technologies: E-Commerce Social Media Cloud Computing Facilities Emerging technologies  Business Process and Information Systems Alignment Future Trends: Artificial Intelligence & Machine Learning Robotic Process Automation Cloud Computing  Business Process and Information Systems Alignment Disadvantages: IT has provided the death knell for some organizations and antiquated product lines. Among these are on encyclopedias, typewriters, bookstores, snail mail (post offices), landline phones, etc.  Business Process and Information Systems Alignment Disadvantage: IT has provided the death knell for some organizations and antiquated product lines. Among these are on encyclopedias, typewriters, bookstores, snail mail (post offices), landline phones, etc.  Business Process and Information Systems Alignment Why is it important to align Business Process and Information Systems? Information System Core business processes Core business functions Enterprise resource planning (ERP) systems Integrated system that supports all core business processes All core business functions Sales, marketing, customer Transaction processing Order processing, billing, inventory management, payroll service, accounting, human systems (TPS) processing, customer relationship management (CRM) resources Management information systems Financial reporting, performance management, decision Planning, budgeting, forecasting, (MIS) support reporting, analysis Customer relationship management systems Manage customer interactions and relationships Sales, marketing, customer service Supply chain management (SCM) Manage the flow of goods and services from suppliers to Procurement, manufacturing, systems customers warehousing, distribution Human resource management (HRM) Human resources, payroll, systems Manage employee information and processes benefits,  System Integration and the Business Environment The interaction between business processes, systems integration, and information systems is dynamic and multifaceted.  System Integration and the Business Environment Business Strategy Definition Trends in Digital Technologies - Robotic Process Automation Becoming the lowest-cost producer - Cloud Computing Cost Leadership in the industry. - Data Analytics and Business Intelligence - Supply Chain Software - 3D Printing - Augmented Reality, Virtual Reality Creating unique and innovative Product Differentiation - Internet of Things (IoT) products or services. - Product Lifecycle Management (PLM)  System Integration and the Business Environment Business Strategy Definition Trends in Digital Technologies - E-commerce and Online Marketplaces Expanding into new markets or - Social Media Marketing Market Expansion customer segments. - Customer Relationship Management - Globalization Tools - Customer Analytics - Customer Relationship Management Focusing on delivering exceptional Customer-Centricity - Personalization Engines customer experiences. - Social Listening Tools  System Integration and the Business Environment Business Strategy Definition Trends in Digital Technologies - Agile Development Methodologies - Rapid Prototyping Tools Emphasizing innovation and - DevOps and Continuous Integration Innovation and Agility - Artificial Intelligence (AI) adaptability. - Workflow Automation - Internet of Things (IoT) - Enterprise Resource Planning (ERP) Achieving efficiency and effectiveness Operational Excellence in operations. - Lean Six Sigma  System Integration and the Business Environment Business Strategy Definition Trends in Digital Technologies - Environmental Management Software Incorporating environmental and social - Renewable Energy Solutions Sustainability responsibility. - Green Supply Chain Technologies - Sustainability Reporting - Cloud Computing - Big Data and Analytics Harnessing digital technologies for core Digital Transformation - Artificial Intelligence (AI) processes. - Internet of Things (IoT)  How ICT provides a key role in implementing Business Processes: Process Automation and Orchestration. ❖ ICT makes it possible to orchestrate and automate corporate activities. ICT is used to develop, carry out, and monitor processes using workflow automation tools, business process management (BPM) software, and robotic process automation (RPA) platforms.  How ICT provides a key role in implementing Business Processes: Data Integration and Exchange. ❖ ICT facilitates the seamless exchange and integration of data between different systems and departments.  How ICT provides a key role in implementing Business Processes: Communication and Collaboration. ❖ ICT tools, such as email, instant messaging, video conferencing, and collaboration platforms, enhance communication and collaboration among employees, teams, and stakeholders.  How ICT provides a key role in implementing Business Processes: Data Analytics and Business Intelligence. ❖ ICT empowers organizations to collect, store, and analyze vast amounts of data. Advanced analytics, machine learning, and data visualization tools allow businesses to gain insights from data, aiding in process optimization, trend identification, and informed decision-making.  How ICT provides a key role in implementing Business Processes: Customer Engagement. ❖ ICT tools like Customer Relationship Management (CRM) systems, email marketing platforms, and social media management tools enable businesses to engage with customers effectively. These tools mediate the customer relationship management process, improving customer satisfaction and loyalty.  How ICT provides a key role in implementing Business Processes: Supply Chain Management. ❖ ICT supports supply chain processes by providing real-time visibility into inventory levels, demand forecasts, and production schedules. This ensures efficient procurement, inventory management, and timely delivery of goods and services.  How ICT provides a key role in implementing Business Processes: Human Resource & Talent Management ❖ HR Information Systems (HRIS) and talent management software leverage ICT to streamline HR processes, including recruitment, onboarding, performance management, and payroll. These systems improve HR efficiency and employee experience.  How ICT provides a key role in implementing Business Processes: Financial Management ❖ Enterprise Resource Planning (ERP) systems using ICT to perform operations, information management, transactional processes, inventory, reporting, forecasting, etc. These tools ensure organizational information accuracy and various compliances.  How ICT provides a key role in implementing Business Processes: Regulatory Compliance ❖ ICT helps businesses adhere to regulatory requirements by providing tools for data security, audit trails, and compliance reporting. This is particularly important in industries with strict regulatory frameworks.  How ICT provides a key role in implementing Business Processes: Business Continuity & Disaster Recovery ❖ ICT plays a pivotal role in ensuring business continuity through data backups, redundancy, and disaster recovery plans. These measures mitigate risks and ensure that critical processes can continue in the event of disruptions.  How ICT provides a key role in implementing Business Processes: Innovation and Adaptation ❖ ICT supports the identification of opportunities for innovation and adaptation in business processes. It enables organizations to implement changes quickly and respond to market shifts.  How ICT provides a key role in Public Governance Processes: Efficiency and Productivity Improvement ❑ ICT systems and tools streamline administrative processes, reducing bureaucratic inefficiencies. Digital platforms automate routine tasks, data entry, and record- keeping, allowing public servants to focus on more value- added activities. This leads to increased productivity and cost savings.  How ICT provides a key role in Public Governance Processes: Transparency and Accountability ❑ ICT enables governments to provide transparent access to information and decision-making processes. Open data initiatives make government data and activities accessible to the public, fostering accountability and reducing corruption. Citizens can monitor government actions, budgets, and performance through online portals and real- time updates.  How ICT provides a key role in Public Governance Processes: E-Government Services ❑ ICT facilitates the delivery of government services online, reducing the need for in-person interactions. Citizens can access services such as tax filing, permit applications, and public health services through web portals and mobile apps. This enhances convenience, reduces wait times, and improves service quality.  How ICT provides a key role in Public Governance Processes: Citizen Engagement ❑ ICT tools, including social media, mobile apps, and online forums, enable governments to engage citizens in policy development and decision-making. Citizens can provide feedback, participate in surveys, and voice their concerns, fostering a sense of ownership and collaboration in governance.  How ICT provides a key role in Public Governance Processes: Data Analytics for Informed Decision-Making ❑ IT systems collect and analyze vast amounts of data, helping policymakers make informed decisions. Big data analytics and predictive modeling can be used to identify trends, assess risks, and allocate resources effectively.  How ICT provides a key role in Public Governance Processes: Cybersecurity and Data Protection ❑ As governments rely more on digital systems, ICT also plays a critical role in safeguarding sensitive information. Robust cybersecurity measures protect government data, infrastructure, and critical systems from cyber threats, ensuring the integrity and confidentiality of public information.  How ICT provides a key role in Public Governance Processes: Disaster Recovery and Emergency Response ❑ For a disaster-prone country like the Philippines, ICT supports rapid response and disaster recovery efforts. Geospatial information systems (GIS), early warning systems, and communication tools enable authorities to coordinate emergency responses, disseminate information, and assist affected populations during crises. How ICT provides a key role in Public Governance Processes: Digital Inclusion ❑ Governments leverage ICT to bridge the digital divide and ensure that marginalized communities have access to government services and information. Initiatives to provide internet access, digital literacy training, and affordable devices promote inclusion in the digital age.  How ICT provides a key role in Public Governance Processes: Smart Cities and Infrastructure ❑ As a prime example is the country’s first ever smart city - Clark Green City in Capas, Tarlac. ICT contributes to the development of smart cities by optimizing urban planning, transportation, and utilities. Smart sensors, IoT devices, and data analytics improve resource management, reduce congestion, and enhance the quality of life for urban residents.  How ICT provides a key role in Public Governance Processes: International Collaboration ❑ ICT facilitates global cooperation and diplomacy. Governments engage in digital diplomacy through virtual meetings, international collaborations on cybersecurity, and sharing best practices in e-governance.  How ICT provides a key role in Public Governance Processes: Sustainability and Environmental Management ❑ ICT helps monitor environmental conditions, track emissions, and support sustainable practices. It enables governments to implement environmental regulations and assess the impact of policies on ecosystems.  Business Process Management System A Business Process Management System (BPMS) is a software platform designed to help organizations model, automate, monitor, and optimize their business processes. It enables businesses to streamline operations, improve efficiency, and enhance collaboration among teams. Usually, the Business Process Management (BPM) plays a crucial role in systems integration by providing the framework and tools necessary to streamline, optimize, and automate business processes across an organization.  Business Process Management System A Business Process Management System (BPMS) is a software platform designed to help organizations model, automate, monitor, and optimize their business processes. It enables businesses to streamline operations, improve efficiency, and enhance collaboration among teams.  Key Roles of BPMS in System Integration Process Modeling and Documentation BPM tools allow organizations to model and document their existing business processes. This includes defining process steps, roles, responsibilities, inputs, outputs, and decision points. This documentation serves as a foundation for systems integration efforts by providing a clear understanding of how processes currently work.  Key Roles of BPMS in System Integration Identification of Integration Points. BPM helps in identifying integration points within business processes where data or functionality from different systems need to interact. These integration points are crucial for determining how various systems will be connected and where data exchange is required.  Key Roles of BPMS in System Integration Process Optimization. BPM enables organizations to analyze and optimize their processes for efficiency and effectiveness. Through process modeling and simulation, organizations can identify bottlenecks, redundancies, and areas for improvement. This optimization informs system integration strategies, ensuring that integrated systems align with optimized processes.  Key Roles of BPMS in System Integration Workflow Automation. BPM tools allow for the automation of workflows and tasks within business processes. When integrated with various systems, BPM can trigger actions, data transfers, and notifications based on predefined rules and conditions. This automation reduces manual effort and accelerates process execution.  Key Roles of BPMS in System Integration Data Integration. BPM systems often include features for data integration and orchestration. They can connect to various data sources and systems, ensuring that data flows seamlessly between different applications and databases. This is critical for successful systems integration.  Key Roles of BPMS in System Integration Monitoring and Control. BPM provides real-time monitoring and visibility into process performance. Integrated systems can feed data into BPM dashboards, allowing organizations to track the status of processes, identify issues, and take corrective actions as needed.  Key Roles of BPMS in System Integration Change Management. BPM supports change management efforts associated with systems integration. It helps organizations manage the transition to new processes and systems by providing tools for communication, training, and documentation of process changes.  Key Roles of BPMS in System Integration Scalability and Adaptability. BPM systems are often designed to be scalable and adaptable. As organizations grow or introduce new systems, BPM can accommodate these changes, ensuring that integrated processes remain effective and aligned with business goals.  Key Roles of BPMS in System Integration Governance and Compliance. BPM tools assist in ensuring that integrated processes comply with regulatory requirements and organizational standards. They often include audit trails, access controls, and reporting features to support governance and compliance efforts.  Key Roles of BPMS in System Integration Continuous Improvement. BPM encourages a culture of continuous process improvement. Integrated systems can capture data and performance metrics that inform ongoing optimization efforts, ensuring that systems and processes evolve to meet changing business needs. Business Process Integration Business Process Integration refers to the coordination and alignment of various business processes across an organization to ensure they work together seamlessly. This involves connecting disparate systems and workflows to improve data flow and operational efficiency. Business Process Engineering Business Process Engineering involves the systematic design and improvement of business processes to achieve specific performance goals. It focuses on analyzing and optimizing existing processes and integrating them with technology solutions.  Business Process Re-Engineering Business Process Re-engineering is a more radical approach that involves rethinking and redesigning business processes from the ground up. BPR aims to achieve dramatic improvements in critical aspects such as quality, cost, and speed. Questions?