Current Trends & Issues in Tourism & Hospitality Industry PDF

CURRENT TRENDS & ISSUES IN TOURISM & HOSPITALITY INDUSTRY LET'S EXPLORE THE BRIGHT FUTURE OF T & HI Social and economic changes have occured that suggest bright future for the tourism and hospitality industry. EARLYRETIREMENT The increading number of people who retire early is beneficial for t...

CURRENT TRENDS & ISSUES IN TOURISM & HOSPITALITY INDUSTRY LET'S EXPLORE THE BRIGHT FUTURE OF T & HI Social and economic changes have occured that suggest bright future for the tourism and hospitality industry. EARLYRETIREMENT The increading number of people who retire early is beneficial for the tourism and hospitality industry because these people use their time to travel and see the world LONGER LIFE SPAN pensioners used to enjoy tourism operators due to pension programs SHORTER WORKWEEK it increases leisure time and lesser work week to let customer enjoy their vacation time with family and friends. GREATER DISPOSABLE INCOME families nowadays has higher income than before, due to higher wages and two-earner households. GREATER MOBILITY improvement of roads and better transportations make it easier to travel every year. SMALLER FAMILIES the average family sized has decreased thus easier for the family to travel and travel cost less if few family members travel ISSUES IN TOURISM & HOSPITALITY INDUSTRY MARKETING HUMAN RECOURCES LEGAL CONSUMER AFFAIRS OPERATIONS MARKETING ISSUES CHANGING DEMOGRAPHICS 1. Aging 2. Increase in the number of single-parent households 3. Continuing growth in the number of people travelling for personal rather than business purposes. Accomodation 2 4. Growth in the number of international travelers MARKETING ISSUES CHANGING VACATION PATTERS traditional once a year vacation vs. 3 days holiday weekend MARKET SEGMENTATION Accomodation 2 New market segments are identified, properties designed to appeal to those segments are likely to be developed. MARKETING ISSUES FREQUENT GUEST PROGRAMS rapid growth of properties and the increasing competition among them, tourism and hospitality develop programs to gain reapeat business MATURATION IN SEGMENTS OF FAST FOOD INDUSTRY Accomodation 2 As public taste continue to change, food service operators will have to develop specialty products to retain an adequate share of the market CONSOLIDATION IN THE COMMERCIAL LODGING INDUSTRY Accomodation 2 Number of large nationwide lodging companies will decrease, and that a small number of firms will dominate by acquiring smaller chains of regional or national properties LEGAL ISSUES LIQUOR LIABILITY In some parts of US, SERVING LIQUOR IS PROHIBITED because it causes accidents and injuries to customers. Their tendency is to change their market strategies. ETHICS IN THE TOURISM AND ETHI HOSPITALITY INDUSTRY Ethics is an academic discipline that deals with the study of the codes of moral conduct practiced by individuals or groups. The ability to know what is RIGHT from WRONG Accomodation 2 HUMAN RESOURCE ISSUES SEXUAL HARASSMENT defined as unwelcome sexual / advances request for sexual favors and other verbal or physical conduct of a sexual nature that take place under any of the following conditions: Submission is made a condition of persons employment Submission to or rejection of such conduct is used as basis for employment discussions affecting the person Unreasonably interferers with the persons work performance or creates an intimidating, hostile or offensive work environment Accomodation 2 HUMAN RESOURCE ISSUES EMPLOYEE TURNOVER turnover is one of the major issues confronting managers of tourism and hospitality enterprises. With turnover rates averaging approximately 100% per year, managers are always faced with the problem of losing experienced employees and hiring less- experienced employees as replacements. HUMAN RESOURCE ISSUES EMPLOYEE ASSISTANCE PLANS The tourism and hospitality manager who establishes EAPs to benefit employees will eventually develop a more loyal workforce, one that is willing to make a great effort to attain the operational goals of the enterprise. In addition, the manager who helps the employees will reduce employee turnover. EMPLOYEE EMPOWERMENT The tourism and hospitality managers empower their employees to make decisions that will improve the quality of service to guests OPERATIONS ISSUES AUTOMATION is the process of using electronic and mechanical equipment and machinery to complete some or all of the tasks associated with a given enterprise. to increase the speed of work; and to reduce the cost of work. Automation affects the industry in 3 principal areas: 1. COMMUNICATIONS –business travelers frequently change their itineraries to suit their changing requirements. 2.INTERACTIVE TELEVISION - its affects the productivity of the distribution system as marketing strategy as well. 3.ELIMINATION OF TICKETS– traveling is hassle free. Traveler don’t need to bring too much travel documents to complete tour OPERATIONS ISSUES SMOKING/NON SMOKING AREA The prohibition of smoking in tourism and hospitality enterprises is an issue that is of increasing importance to owners and managers in the coming years. SANITATION AND PUBLIC HEALTH A very important issue in food service is sanitation. Everybody agrees that all steps should be taken to prevent illnesses that are caused by the manner in which food is handled or to the food itself. RECYCLING SOLID WASTE The prohibition of smoking in tourism and hospitality enterprises is an issue that is of increasing importance to owners and managers in the coming years.  CONSUMER AFFAIRS ISSUES FIRE FIRE SAFETY DIET/NUTRITION/HEALTH FIRE TRUTH INFIRE THE MENU THE FUTURE OF TOURISM & HOSPITALITY INDUSTRY 1. increased in speed and shopping use of the internet in develop countries 2. extended reach in less develop countries 3. improve security of personal information 4. robotic labor sources 5. reservation system / voice activated 6. improved navigational systems for car rentals 7. electronic entertainment 8. upgraded internet 9. marketing mass customization 10. comprehensive branding campaigns for large and small operations THE FUTURE OF TOURISM & HOSPITALITY INDUSTRY 11. virtual online customer communication 12. just in time seats 13. electronic travel agents 14. blended hybrid accommodations 15. global anti-terrorist micro ship security system 16. More nutritional fast food offerings 17. Emphasis an eco-tourism 18. Improved customer relationship marketing information THANK YOU FOR JOINING THE CLASS TODAY!