Lesson 1: Introduction to Business Processes PDF

Lesson 1: Introduction to Business Processes Ms. Aileen P. de Leon ISBPM 313 – Business Processes Lesson Objectives: 1. Understand the nature and relationship of enterprise and information systems. 2. Identify the benefits of information systems to support bus...

Lesson 1: Introduction to Business Processes Ms. Aileen P. de Leon ISBPM 313 – Business Processes Lesson Objectives: 1. Understand the nature and relationship of enterprise and information systems. 2. Identify the benefits of information systems to support business ISBPM 313 – Business Processes integration.  ISBPM 313 – Business Processes What are the indicators that you have conducted business?  Levels of Management ISBPM 313 – Business Processes  Types of Information System ISBPM 313 – Business Processes ISBPM 313 – Business Processes  Enterprise Information Systems ISBPM 313 – Business Processes  Enterprise Information Systems ISBPM 313 – Business Processes Understanding Business An organization or enterprising entity engaged in commercial, industrial, or professional activities. - www.investopedia.com – ISBPM 313 – Business Processes - The Economic Times – - Merriam-Webster - Understanding Business The activity of buying and selling goods and services. ISBPM 313 – Business Processes - The Cambridge Dictionary - Understanding Business Another term for business ISBPM 313 – Business Processes Understanding Business What are the operations / processes that may be conducted ISBPM 313 – Business Processes in an enterprise? Management Challenges 1. Uncertainty about the Future 2. Wellbeing of Employees 3. Tracking Team Productivity 4. Shaping Company Culture 5. Recruiting and Onboarding the Right Employees 6. Supporting Diversity & Inclusion in the Workplace 7. Managing Communication Between Teams ISBPM 313 – Business Processes 8. Regulation & Compliance 9.Technology & Digitalization 10. Mind the Skills Gap Source: www.growthengineering.co.uk, 2023 Understanding Business Processes Integration: Different systems serve variety of functions, connecting organizational levels difficult, costly ISBPM 313 – Business Processes Understanding Business Processes Manner in which work is organized, coordinated, and focused to produce a valuable product or service. ISBPM 313 – Business Processes Concrete work flows of material, information, and knowledge – sets of activities Understanding Business Processes Unique ways to coordinate work, information, and knowledge Ways in which management ISBPM 313 – Business Processes chooses to coordinate work Relating Business Processes and Information Systems Achieve great efficiencies by automating parts of processes Rethink and streamline processes ISBPM 313 – Business Processes Understanding Business Process Management It is based on the observation that each product that a company provides to the market is the outcome of a number of activities performed. ISBPM 313 – Business Processes Business processes are the key instrument to organizing these activities and to improving the understanding of their interrelationships. Understanding Business Process Business processes is a collection of related, structured activities or tasks by people or equipment which in a specific sequence produce a service or product (serves a particular business goal) for a particular customer(s). ISBPM 313 – Business Processes Understanding Business Process A complex business process may be decomposed into several sub processes, which have their own attributes but also contribute to achieving the overall goal of the business. The analysis of business processes typically includes the mapping ISBPM 313 – Business Processes or modeling of processes and sub- processes down to activity/task level. Processes can be modeled through a large number of methods and techniques. Understanding Business Process Information Technology, particularly Information Systems, because more and more activities that a company performs are supported by IS. Business process activities can be performed by the company’s employees manually or by the help of IS. There are ISBPM 313 – Business Processes also business process activities that can be enacted automatically by IS, without any human intervention. Understanding Business Process Business goals can be reached in an efficient and effective manner if people and other enterprise resources, such as IS, play together well. Business ISBPM 313 – Business Processes processes are an important concept to facilitating this effective collaboration. Understanding Business Process Business processes are essential to understanding how companies operate, business processes also play an important role in the design and ISBPM 313 – Business Processes realization of flexible IS. These IS provide the technical basis for the rapid creation of new functionality that realizes new products and for adapting existing functionality to cater to new market requirements. Importance of Business Processes ISBPM 313 – Business Processes Importance of Business Processes They help organizations identify and understand the actual work required to keep the lights on and to achieve organizational objectives. They break that work into organized, repeatable steps that workers can follow to achieve consistent outcomes. ISBPM 313 – Business Processes Using repeatable steps to produce consistent outcomes help organizations to more accurately predict the resources they need, thereby lowering the risk of over or under provisioning valuable resources. Importance of Business Processes The consistent, repeatable nature of defined business outcomes helps lower the risk of employees introducing workarounds or individualized steps that can cause disruptions, slow work and increase error rates. Being able to better measure the efficiency and effectiveness of the individual steps within the process enables teams to identify and mitigate ISBPM 313 – Business Processes inefficiencies and bottlenecks to improve performance; this is the foundation of continuous improvement. Teams are better able to identify where technologies – such as robotic process automation (RPA) – can be used to further boost effectiveness or efficiencies. Understanding Terminologies Business Process It consists of a set of activities that are performed in coordination in an organizational and technical environment. These activities jointly realize a business goal. Each business process is enacted by a single organization, but it may interact with business processes performed by other organizations. ISBPM 313 – Business Processes Business Process Management It includes concepts, methods, and techniques to support the design, administration, configuration, enactment, and analysis of business processes. It is a systematic approach to improving those processes, which helps organizations achieve their business goals. Understanding Terminologies Business Process Management System It is a generic software system that is driven by explicit process representations to coordinate the enactment of business processes. Business Process Model It consists of a set of activity models and ISBPM 313 – Business Processes execution constraints between them. A business process instance represents a concrete case in the operational business of a company, consisting of activity instances. Each business process model acts as blueprint for a set of business process instances, and each activity model acts as a blueprint for a set of activity instances. Understanding Terminologies Business Process versus Business Procedure ISBPM 313 – Business Processes versus Business Function Understanding Terminologies Business Business Business Process Procedure Function A series of A clearly An related tasks stipulated way organizational that result in a of undertaking a unit within an desired output; it business enterprise or is an process; it organization; established set details the each business of repeatable teams and function has its activities. individual own specific set workers of ISBPM 313 – Business Processes responsible for responsibilities each part of the and activities process as well that it must as the execute to specifications support the applicable to business as it performing and carries out its completing each mission and of those parts. overall objectives. 1. Think of any process that you have experienced previously. 2. Discuss with your peers the inputs and outputs conceptualized and generated by the process. 3. Identify the inputs and outputs. ISBPM 313 – Business Processes 4. Present clearly the processes. References www.investopedia.com www.merriam-webster.com www.economictimes.com https://www.growthengineering.co.uk/manager- challenges/ ISBPM 313 – Business Processes https://dictionary.cambridge.org/us/dictionary/english/bu siness Goel, S. Enterprise Information Systems & Business Processes. Prentice Hall. 2004. Weske, M. Business Process Management: Concepts, Languages, Architectures. 2nd Edition. 2012. References https://theintactone.com/2019/07/12/erp-u1-topic-2- classification-of-business-process/#google_vignette https://www.techtarget.com/searchcio/definition/busines s-process ISBPM 313 – Business Processes