Ethics and Governance in Psychological Practice Lecture 4 PDF

Ethics and Governance in Psychological Practice CMPS11091 Course organiser Prof Liz Gilchrist Based on material by Dr. Clara Calia Topics • BABCP- Standards of Conduct, Performance and Ethics • HCPC- The standards of conduct, performance and ethics Standards of Conduct, Performance and Ethic...

Ethics and Governance in Psychological Practice CMPS11091 Course organiser Prof Liz Gilchrist Based on material by Dr. Clara Calia Topics • BABCP- Standards of Conduct, Performance and Ethics • HCPC- The standards of conduct, performance and ethics Standards of Conduct, Performance and Ethics British Association for Behavioural & Cognitive Psychotherapies 1. You must act in the best interests of service users 2. You must maintain high standards of assessment and practice 3. You must respect the confidentiality of service users 4. You must keep high standards of personal conduct 5. You must provide (to us and relevant regulators and/or professional bodies) any important information about your conduct and competence 6. You must keep your knowledge and skills up to date 7. You must act within the limits of your knowledge, skills and experience and, if necessary, refer the matter to another practitioner 8. You must communicate properly and effectively with service users and other practitioners 9. You must effectively supervise tasks that you have asked other people to carry out 10. You must get informed consent to give treatment (except in an emergency) 12. You must deal fairly and safely with the risks of infection 13. You must limit your work or stop practising if your performance or judgement is affected by your health 14. You must behave with honesty and integrity and make sure that your behaviour does not damage the public’s confidence in you or your practice 15. You must make sure that any advertising you do is accurate 11. You must keep accurate records Health and Care Professions Council (HCPC) is a regulator set up to protect the public. They keep a register of health and care professionals who meet our standards for their training, professional skills and behaviour. They currently regulate the following professions: – Arts therapists – Biomedical scientists – Chiropodists / podiatrists – Clinical scientists – Dietitians – Hearing aid dispensers – Occupational therapists – Operating department practitioners – Orthoptists – Paramedics – Physiotherapists – Practitioner psychologists – Prosthetists / orthotists – Radiographers – Speech and language therapists The standards of conduct, performance and ethics Apply to the professionals HCPC regulate and set out in broad terms how they expect registrants to behave. The standards also apply to people who are applying to join the Register. HCPC asks to sign a declaration to confirm that you have read, and will keep to, the standards once you are registered. The standards help HCPC make decisions about the character of the people who apply to join the Register and in cases where they decide whether someone is fit to practise. Guidance on conduct and ethics 1 Promote and protect the interests of service users and carers 2 Communicate appropriately and effectively 3 Work within the limits of your knowledge and skills 4 Delegate appropriately 5 Respect confidentiality 6 Manage risk 7 Report concerns about safety 8 Be open when things go wrong 9 Be honest and trustworthy 10 Keep records of your work with service users and carers 1 Promote and protect the interests of service users and carers – You should treat service users and carers as individuals, respecting their privacy and dignity. – You should make sure that you have consent from service users or other appropriate authority before you provide any care, treatment or other services. – You should follow your education provider’s or practice placement provider’s policy on consent. – You should make sure that before you provide any care, treatment or other services, the service user is aware that you are a student. – You should respect a person’s right to have their care, treatment or other services carried out by a professional and not a student. – You should treat everyone equally and not discriminate against anyone because of your personal views. – You should keep relationships with service users and carers professional. 2 Communicate appropriately and effectively – You should be polite and considerate to service users, other students and staff at your education provider and practice placement provider. – You should listen to service users and carers and take account of their needs and wishes when carrying out any care, treatment or other services. – You should take all reasonable steps to make sure that you can communicate appropriately and effectively with service users and carers. – You should communicate effectively and co-operate with members of staff at your education provider and practice placement provider to benefit service users and carers. If you are experiencing any difficulties or other issues which may affect your learning or ability to successfully participate in your programme, you should tell your education provider and practice placement provider. – You should use all forms of communication appropriately and responsibly, including social media and networking websites. 3 Work within the limits of your knowledge and skills – You should make sure that you are appropriately supervised for any task that you are asked to carry out. – You should ask for help when you need it. – You should be aware of any restrictions which apply to you in carrying out certain tasks and follow any relevant policies of your education provider or practice placement provider. – You should recognise that opportunities for carrying out any unsupervised tasks will vary during your programme and may depend on your knowledge, understanding, skills and experience. – You should only carry out an unsupervised task if you feel that you have the appropriate knowledge and skills to do so safely and effectively. – You should take responsibility for your own learning. – You should be aware of and follow any guidance issued by your education provider or practice placement provider for working with service users and carers. – You should ask for, listen to, think about and respond proactively to feedback you are given. 4 Delegate appropriately – You should recognise that the opportunities for delegation will vary during your programme depending on your knowledge, understanding, skills and experience. – You should discuss the delegation of tasks with an appropriate member of staff at your education provider or practice placement provider before you take any action. – You should follow local policies or guidelines on delegation and working with others produced by your education provider or practice placement provider. – If you give tasks to another person to carry out on your behalf, you should make sure that they have the knowledge, skills and experience to carry out the tasks safely and effectively. The education provider or practice placement provider should support your decision to delegate. – If you give tasks to another person to carry out on your behalf, you should make sure that they have the appropriate information to carry out the tasks safely and effectively. – You should explain to service users and carers when you have asked another person to provide any care, treatment or other services. 5 Respect confidentiality – You should keep information about service users and carers confidential, and only use it for the purpose for which it was given. – You should follow local policies or guidelines on confidentiality produced by your education provider or practice placement provider. – You should remove anything that could be used to identify a service user or carer from information which you use in your assessments or other academic work related to your programme. – If any confidential information raises concerns about the safety or wellbeing of someone, you should discuss this promptly with an appropriate member of staff at your education provider or practice placement provider. 6 Manage risk – You should make sure that you take all appropriate steps to limit the risk of harm to service users, carers and others. – You should not do anything that you think will put someone in danger or at unacceptable risk. – You should follow your education provider’s or practice placement provider’s policy on managing risk. – You should be aware that you may put your service users or yourself at risk if your performance or judgement is affected by your physical or mental health. – You should ask for appropriate support and adapt your study or stop studying if your performance or judgement is affected by your physical or mental health and could put service users, yourself or others at risk. – You should get advice from a doctor or other appropriate professional if you are worried about your physical or mental health. 7 Report concerns about safety - If you are worried about the safety or wellbeing of service users, carers or others, you should speak to an appropriate member of staff at your education provider or practice placement provider promptly - You should put the safety and wellbeing of service users before any personal concerns, for example, about assessments, marks, other work related to your programme, employment prospects or other personal gain. 8 Be open when things go wrong – You should tell an appropriate member of staff at your education provider or practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user. – You should co-operate with members of staff at your education provider and practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user. You should learn from this experience. – You should tell an appropriate member of staff at your education provider or practice placement provider if a service user or carer wants to raise concerns about any care, treatment or other services they have received. 9 Be honest and trustworthy – You should make sure that your conduct and behaviour does not damage public trust and confidence in your profession. – You should be aware that your conduct and behaviour outside of your programme may affect whether or not you are allowed to complete your programme or register with us. – You should not claim that you have knowledge, skills, qualifications and experience which you do not. – You should be honest about your role with service users, carers and others. – You should make sure that your personal appearance is appropriate for your practice placement environment. – You should follow your education provider’s or practice placement provider’s policy on attendance. – You should follow your education provider’s policies on ethics when carrying out research. – You should make sure that all attendance, achievement and assessment records are completed accurately and truthfully. – You should reference other people’s work appropriately and not pass it off as your own – You should provide constructive feedback on the quality of your teaching and learning experience in both the education and practice placement setting. – You should provide, as soon as possible, any important information about your conduct, competence or health to your education provider and practice placement provider. – You should tell your education provider, as soon as possible, if you are charged with, convicted of, or accept a caution for, any offence. – You should co-operate with any investigation into your conduct or competence. 10 Keep records of your work with service users and carers – You should make sure that the records you keep are clear and accurate. – You should help to protect records from being damaged, lost or accessed by someone without permission. – You should follow your education provider’s or practice placement provider’s policy on record keeping. Reporting concernsvideo- case example https://www.hcpc-uk.org/students/learningmaterials-for-students/case-study/reportingconcerns/ View the scenario by watching the video. Midway through you will have the option to pause and discuss what Ravi should do in the scenario. Reporting concerns Manage risk "You should make sure that you take all appropriate steps to limit the risk of harm to service users, carers and others." Report concerns about safety "If you are worried about the safety or wellbeing of service users, carers or others, you should speak to an appropriate member of staff at your education provider or practice placement provider promptly." "You should put the safety and wellbeing of service users before any personal concerns, for example, about assessments, marks, other work related to your programme, employment prospects or ot persona l gain." • Put the safety and wellbeing of their service users before any personal concerns. • If a student feels that a service user is at risk of harm they need to take appropriate action. • This can include raising the concern with a supervisor, practice educator or more senior colleague. • Students may not be able to intervene directly in such situations but they still need to act responsibly Having consent videocase example https://www.hcpc-uk.org/students/learningmaterials-for-students/case-study/student-casestudy---having-consent/ View the scenario by watching the video. Midway through you will have the option to pause and discuss what Sarah should do in the scenario. Having consent Promote and protect the interests of service users and carers "You should make sure that you have the consent of service users or other appropriate authority before you provide care, treatment or other services. You should follow your education provider’s or practice placement provider’s policy on consent.“ • Students should have the consent of their service users (or other appropriate authority) before they carry out any care, treatment or other services. • HCPC defines consent as when someone has all the information they need to make a decision about receiving care or services. • Some students do not have direct interaction with service users; and would instead rely on another professional connected with the service user’s care to receive appropriate consent. Being open when things go wron Being open when things go wrong videocase example https://www.hcpc-uk.org/students/learningmaterials-for-students/case-study/student-casestudy---being-open-when-things-go-wrong/ View the scenario by watching the video. Midway through you will have the option to pause and discuss what Marcus should do in the scenario. Being open when things go wrong Be open when things go wrong "You should tell an appropriate member of staff at your education provider or practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user." "You should co-operate with members of staff at your education provider and practice placement provider to learn from when something has gone wrong in the care, treatment or other services you have carried out involving a service user." "You should tell an appropriate member of staff at your education provider or practice placement provider if a service user or carer wants to raise concerns about the care, treatment or other services they have Students also need to be open and honest if something has gone wrong in any care, treatment or other services they have provided. This would involve them discussing this issue with their education provider or practice placement provider; cooperating with any investigation; telling their supervisor if a service user wishes to raise a concern; and importantly, learning from any mistakes. cei Using social media videocase examples https://www.hcpc-uk.org/students/learningmaterials-for-students/case-study/using-socialmedia/ View the scenario by watching the video. Midway through you will have the option to pause and discuss what Lauren should do in the scenario. Using social media Communicate appropriately and effectively. "You should use all forms of communication appropriately and responsibly, including social media and networking websites." Social media provides a useful way of communicating and sharing information with friends, family and colleagues. Much of this information is in the public domain, therefore students need to consider the appropriate use of these sites. If you post information on social media, you need to think about whether it is appropriate to share this. This is particularly important if the information is connected to the profession you are studying for. Guidance on Social media The following are some top tips for using social media in a way which meets HCPC standards. – Think before you post. Assume that what you post could be shared and read by anyone. – Think about who can see what you share and manage your privacy settings accordingly. Remember that privacy settings cannot guarantee that something you post will not be publicly visible. – Maintain appropriate professional boundaries if you communicate with colleagues, service users or carers. – Do not post information which could identify a service user unless you have their permission. – Do not post inappropriate or offensive material. Use your professional judgement in deciding whether to post or share something. – If you are employed, follow your employer’s social media policy. – When in doubt, get advice. Appropriate sources might include experienced colleagues, trade unions and professional bodies. You can also contact HCPC if you are unsure about our standards. If you think something could be inappropriate or offensive, do not post it. – Keep on posting! We know that many registrants find using social media beneficial and do so without any issues. There’s no reason why you shouldn’t keep on using it with confidence Using social media • Communicate appropriately. The standards of conduct, performance and ethics say: ‘You must use all forms of communication appropriately and responsibly, including social media and networking websites’ (2.7) • Be honest and trustworthy. ‘You must make sure that your conduct justifies the public’s trust and confidence in you and your profession’ (9.1) • Respect confidentiality. ‘You must treat information about service users as confidential’ (5.1) • Maintain appropriate boundaries. ‘You must keep your relationships with service users and carers professional.’ (1.7) Using social media Case studies- file