G.O.A.T - The Communication Guide from scratch PDF

G.O.A.T - The Communication Guide from scratch BY - SAJAL GUPTA We have covered you the basics in Series 1 YOU GOT US - FROM WEIRD TO BOMBASTIC Let's start with an exercise If there are enough people, instruct participants The English word ‘communication’ is to line up in two equal lines. You c...

G.O.A.T - The Communication Guide from scratch BY - SAJAL GUPTA We have covered you the basics in Series 1 YOU GOT US - FROM WEIRD TO BOMBASTIC Let's start with an exercise If there are enough people, instruct participants The English word ‘communication’ is to line up in two equal lines. You can also form derived from the Latin word communis, one line if there are fewer than ten people in which means common. the group. The term communication refers to the Give the person first in line a phrase to pass sharing of ideas in common. In other along through the line words, it is the Examples: “Two tiny toads ate fat flying flies.”; “A bunch of yellow bananas launched on a blue transmission and interaction of facts, boat.” ideas, opinions, feelings, or attitudes. Tell the group that they will be passing along a Communication is the message through the line by whispering it to essence of management. The basic the person next to them. function of management (planning, Have the first person whisper the message to organizing, staffing, directing, the person next to them, and so on down the and controlling) cannot be performed well line. without effective communication. Instruct the last person in line to announce the phrase they hear. The telephone game highlights how information can morph and change from person to person without clear communication. Stack the Deck Shuffle a deck of cards and hand one to each participant. Instruct them that they are not allowed to talk throughout this exercise. Instruct participants that they should get into four groups according to the suit on their card. Once assembled into the four suits, instruct participants to line up according to card rank. Discuss how this exercise emphasizes the importance of non-verbal communication. UPSKILL WITH PRO SCHOOL  CHAPTER 1=WON What are Soft Skills? Soft skills—also known as “people skills” or “interpersonal skills”—are a set of personal attributes and abilities that allow individuals to effectively interact with others in a professional setting. At their core, these include the ability to collaborate effectively, manage time and communicate with clarity, among others. Interpersonal skills Intrapersonal skills The Top 10 most in- Interpersonal skills fall under Intrapersonal skills refer to a demand soft skills the soft skills umbrella. We person's ability to understand and manage use Interpersonal skills 1. Management their thoughts, emotions, when interacting and 2. Communication and behaviors. These skills communicating with others involve self-awareness, self- 3. Customer service to help start, build, and reflection, and personal 4. Leadership sustain relationships. growth. Intrapersonal skills 5. Sales encompass a range of 6. Project management competencies such as 7. Research emotional intelligence, self- 8. Analytical skills confidence, adaptability, 9. Marketing decision-making, self- 10. Teamwork motivation, intrapersonal communication, and time management. Developing intrapersonal skills allows individuals to gain insights into their strengths, weaknesses, and values, enabling them to make better choices, set and achieve goals, manage stress, and maintain a healthy work-life balance. UPSKILL WITH PRO SCHOOL  BECOME THE BAAP - OWN THE SKILLS NOW MANAGEMENT CUSTOMER SERVICE COMMUNICATION LEADERSHIP SALES RESEARCH ANALYTICAL SKILLS MARKETING TEAMWORK PROJECT MANAGEMENT UPSKILL WITH PRO SCHOOL  DO LOGON KI BAATCHEET - CHAPTER TWO Stats & Effective communication Skill up to be a inclusive communicator # 7% of communication is verbal, 38% is the tone and inflection, and a staggering 55% is body language #Over 80% of Americans think that employee communication is a key factor in creating trust with their employers. #81% of recruiters identify interpersonal skills as important. #However, more than 60% of employers say that applicants are not demonstrating sufficient communication and interpersonal skills to be considered for jobs #57% of recruiters say interpersonal skills will grow in demand over the next five years.................... More to go on The 7 Cs of Communication help you to communicate more effectively. The 7 Cs stand for: clear, concise, concrete, correct, coherent, complete, and courteous. Though there are a few variations. You can use the 7 Cs as a checklist in your written and spoken messages. Communication is the exchange of information between two or more people. There are many different ways that people exchange information including verbal, written, and/or non-verbal (body) language. Communication skills give you the ability to effectively and efficiently convey your thoughts and ideas. UPSKILL WITH PRO SCHOOL Pointers for Effective Communication Keep the attendance limited to just those who need to be there. Your audience will be interested and engaged when you tailor your communication to their interests. Piquing their interest by speaking directly. TAILOR YOUR APPROACH FOR INDIVIDUALS Read non-verbal cues. Know when to stop! Watch your tone. Keep your message simple and concise. Inform others and actively listen to them at the same time. Practice active listening. UPSKILL WITH PRO SCHOOL  NEVER ACT COZ 3RD SAID - CHAPTER 3 Become a active listener Do not play the role of Let them keep going until they run out of steam: armchair psychologist: When someone shares One of the most useful, important information with fundamental – and difficult – you, do not speculate listening skills of all is about their personal to keep quiet and let the other motivations, or why they person hold the floor. If you are behave in a particular manner. dealing with At best, you’ll come across as a an angry or frustrated individual, bit too nosy. At worst, your they won’t be able to think clearly conversation until partner will feel patronized and they have offloaded everything angry at you. that’s on their mind. Use non-intrusive verbal and non- Do not interrupt with verbal signals to encourage them to unsolicited advice: keep talking Do not offer your huh” and “I see” are ideas or solutions unless asked for them. short,unobtrusive signals that There are few things more annoying than unwanted advice or suggestions. encourage further disclosure. Resist the urge to tell them that you know Silence is also okay – exactly what they are going sometimes, someone needs a through. To put it bluntly, you don’t. Two people can have a similar few moments to get their experience, yet their personality types, thoughts organized upbringing, and previous life events before continuing the mean that they will not experience the conversation. Give them space same emotions. UPSKILL WITH PRO SCHOOL let's work for Active Listening 👂 Call a friend up Count your Interruptions Count how many times you Your challenge for today is to phone a friend or relative interrupt other people in all you haven’t seen or spoken to in a while, and then use your conversations, the conversation as an opportunity to practice your and then use the tips above active listening skills. to stop yourself. Ideally, you You don’t need to be on the phone for hours, just try a should try to talk 20-minute catchup.Ask them what they’ve been doing with at least three people. If lately and strive to listen attentively. You might be you can do this while in a shocked to discover how often you slip into bad listening group, even better. habits.Afterwards, reread this chapter and make an The first time I tried this honest assessment of how you did this exercise also exercise, I was dismayed to comes with a nice bonus. By phoning your friend or discover that I struggled relative, you can build and improve your relationship. to even let people finish Recall the last time someone called you up unexpectedly their sentences. My and truly wanted to know how you were doing. It felt intentions weren’t to be good, didn’t it? You felt valued. The person you call is rude or going to feel the same way. Maybe you could even make annoying, but my it a habit to phone them on regular basis. conversation partners must have been thoroughly irritated. Unless I make an effort to keep myself in check, I still catch myself interrupting others a bit too often. It’s a tough habit to break, but your friends and family will thank you for it. Who knows, you might learn something new if you master the art of keeping your mouth shut. UPSKILL WITH PRO SCHOOL CHAAR LOGON KA KHAYAAL KARO- CHAPTER 4 INCLUSIVE COMMUNICATION Inclusive communication builds Everyone, regardless of their harmonious relationships between background or individual characteristics, individuals, and it even boosts deserves to be treated with respect.A good business performance. Research inclusive communicator takes care not to reflects a alienate or positive correlation between gender offend an entire group of people based on their diversity, ethnic diversity, and profit in personal attributes. organizations. 2)Don’t assume a person’s gender or 1) Don’t emphasize a characteristic if it isn’t sexual orientation: For example, if your necessary to do so: manager is leaving the It would not be appropriate to say, “Sam, the company and you do not yet know the gay guy from Department X, gender of their replacement, it is more will be joining us on Monday.” Sam’s sexual appropriate to use “they” in reference orientation is not relevant to his to the possible candidates instead of work, so drawing attention to this characteristic “he” or “she” until a permanent is not necessary. replacement is selected. 4)Do not uphold stereotypes: For 3) Focus on a person, not any disabilities they example, if you meet a Chinese might have: Do not define accountant, it would be inappropriate someone by their condition or illness. For to example, it is better to say, “Pat suggest that Chinese people naturally has depression” rather than “Pat is a make good accountants because depressive” or “Pat is depressed.” “Asians are so good at math.” 6)Be mindful of context: Bear in mind 5)Show respect for race and ethnicity through that in some instances, it is proper capitalization in acceptable for members of a group to written communication. use words that would be offensive if used by outsiders. UPSKILL WITH PRO SCHOOL We're inclusive communicators THINK- Why making offensive jokes is harmful, even if you really are “only joking ” I’ve met a few people who claim that it’s acceptable to make offensive jokes, or stereotype groups of people, as long as you don’t really hold offensive views. But here’s something to think about – people who do support negative stereotypes and hold racist, sexist or other offensive views will feel justified whenever they hear such “jokes.” This means that racism, sexism and other forms of bigotry go unchallenged. Do not make jokes that rely on disparagement humor, and let others know that you don’t find them funny UPSKILL WITH PRO SCHOOL How should GenZ maintain communication standards with different generational groups? Communication standards with different generations -  PEEDIYAAN AUR EFFECTIVE COMMUNICATION- CHAPTER 5 The Generation & Approach Table Generation Features APPROACH Name They came of age during a time of social change, and they tend to distrust They came of age in an era where authority. This isn’t to say that they face-to-face communication was cannot work well with managers; highly valued. If you have something Baby Boomers just of importance to say to a Boomer, (Born that they question power and schedule an in -person meeting. Most between believe that those in management are perfectly capable of using e-mail 1946-1964) positions should have to work for and other their status. Some are skeptical of modern technologies, but they were modern working practices such as raised to value face-to-face remote working and conversations. flexible hours. In this respect, they are quite traditional. Gen Xers grew up in relatively insecure financial circumstances with fewer economic opportunities. Compared with They do not place so much value on Boomers, they are more likely to face-to-face communication as the prioritize a work-life balance, and to previous generation, but their favored Generation X value style could best be described as (Born independence.Being more willing to “direct”. When talking to a Gen Xer, between switch jobs and careers rather than it’s best to get straight to the point. 1965-1980): remaining loyal to They do not have as much tolerance one employer for decades, they are for meetings as the Boomer not so concerned with keeping the generation. peace at work. They place more emphasis on personal freedom, and many aspire to work for themselves. UPSKILL WITH PRO SCHOOL Generation Features APPROACH Name known as “Millennials,” this generation was the first to This group assumes that e-mails, grow up with reliable access to instant messages, computers and and even social media are perfectly the internet. Compared with appropriate mediums for workplace previous generations, they are communication. happier to For a Gen Yer, writing an e-mail multitask, to get involved with Generation Y instead of making a phone call is not multiple projects, and to take a (Born a sign flexible between of disrespect – it’s just the norm for approach to work if the situation 1981-1997): their generation. This group also likes demands it.Members of this group to are accustomed to digital rather have answers quickly. If you keep than in person them waiting, they are liable to communication. They like frequent become feedback, and they favor leaders annoyed. who Always play it straight with a Gen Yer. invite them to give their opinions at each stage of a project. Inclusive communication is a good These people have grown idea regardless of up in a period of increased social your audience, but it’s particularly justice ideas and movements, and important when dealing with Gen they tend Zers. to place more value on inclusive They are the most diverse workforce communication. For example, they America has ever seen. Specifically, care over 50% of under-18s will be of a Generation Z passionately about transgender minority ethnic group or race by (Born from rights, overcoming sexism in the 2020, 1998 workplace, and company communication onwards): and other social justice issues such policies need to respect this fact. as racism and income inequality. Gen Zers are eager to learn and they They have come of age in a digital like to be asked for their opinions. In culture, and are comfortable with many respects, they are similar to the idea Millennials, but they are likely to of working remotely, working online, appreciate anonymous and working for a diverse range of communication and to take more clients and companies. care when managing their online reputation. Let's try to execute the knowledge 📚 Pick someone from another generation that you have struggled to connect with in the past. Having read this chapter, do you think that age differences might contribute to the problem? If so, your task today is to try relating to this person in a new way. Your next steps will depend on the situation. I’ll give you an example. Let’s say that you are working on a project with two Boomers and one Gen Xer. The Boomers are happy to meet every Monday, report on their progress, then return the following week with another update. However, the Gen Xer seems to feel as though the group isn’t offering them enough guidance. Bearing in mind that Gen Xers tend to value ongoing feedback, you might decide to check in with them every couple of days instead. This would show respect for their preferred communication styles and result in more harmonious work relationships. UPSKILL WITH PRO SCHOOL  Scenes of Effective Communication UPSKILL WITH PRO SCHOOL SENSES AND SVAR : CHAPTER SIX VOICE MODALS & SPEAKING STYLE Lower the pitch of your voice : Master the art of the pause : People who speak in a low A brief pause between two pitch are perceived as more points provides your audience confident and competent than with a chance to appreciate those who talk in breathy voice. their importance. This applies to both men and Pausing after a rhetorical women. Like it or not, people can and will question will give them a judge you based of your speaking moment in which to consider voice the broader point you are making. Vary the pitch and tone of your Cut out any verbal tics : voice: Keeping your voice relatively low Aside from “um,” other frequent offenders include “er,” “like,” “yuh,” will make you sound more and “y’know.” They are okay in authoritative. moderation, but if you use them However, speaking in a monotone repeatedly, your listeners will will just bore everyone around you. assume that you aren’t really sure Let yourself express some emotion. what you are talking about. For example, it’s fine to raise your If you happen to have any video or voice in surprise or to adopt a softer audio recordings of yourself lying around, watch or listen to them. tone when comforting a friend Count the number of times you use the words and phrases listed above. The results might surprise you, but they will spur you to action. I UPSKILL WITH PRO SCHOOL  LET’S PRACTICE Exercise I I Make sure you have at least ten minutes to yourself, or else those around you might assume you’ve gone crazy. Find an article or book and read it aloud for a minute. Record yourself speaking, then listen to it. Pay attention to your volume and pitch. We don’t tend to really listen to the sound of our own voices, so you may be in for a shock the first time you play it back! Appraise your voice. Do you speak softly, loudly, or somewhere in between? Are you high-pitched, low- pitched, or “average”? Using your recorder, experiment until you know how it feels to speak in a steady, even voice at a relatively low pitch Exercise II The second challenge is to practice speaking in a different tone of voice when in conversation. If you already know the other person, don’t change your tone completely - they will just want to know why you suddenly sound completely different. Most of us can’t help but respond differently to voices of varying pitches and inflections. You may be surprised at how everyone around you reacts. UPSKILL WITH PRO SCHOOL  BAAT AUR SAATH - CHAPTER SEVEN Understanding the categories Verbal Communication Visual communication VC is most often employed Now the GIF you reacted during three situations: against a message is a interpersonal visual communication. The communication, group screenshots, videos, conversations and public infographics , screen speaking. Now Meetings with new or recordings are all ways how potential clients to promote information is being products or services. transmitted using symbols ,Brainstorming sessions for or images. Even the new projects, Training a large group of people are advertisements are all try to nothing but verbal communicate & sell their communication. products visually. Non Verbal Communication Written Communication We can say 80% of This is where the 7'Cs of communication or building communication are the influence is all non verbal most relevant. How you communication. The non verbal structure or style, what clues are lit when it comes to content do you will to conversation. what we understand that no one says — deliver & what is your intent. daily. Common non verbal All are elementary to written communication are body communication. E- language, postures, vocals, facial mails,manuals, proposals, expressions, Proxemics, gaze. operating policies are Working on nonverbal examples of written communication is must when communication. one is looking forward to position themselves as a leader. UPSKILL WITH PRO SCHOOL I request you to take up the assessment. Core in regard to improvement of communication skills is willingness & analysis. Let's do this. Rate yourself out of 10 & be honest with your objectives. 1) Communication Skill - /10 2) Verbal Communication - /10 3) Non verbal Communication - /10 4) Clarity and consciousness - /10 5) Empathy - /10 6) Assertiveness - /10 7) Conflict Resolution -/10 8) Confidence - /10 Now identifying your 3 areas of strength and improvements- Strength 1) 2) 3) Weakness 1) 2) 3)  ACKNOWLEDGEMENT THE G.O.A.T e-book will function as a free bundle course.This series is from scratch talking about communication skills. E-book is encapsulated nutshell points from 21 Days of effective communication, How to win and influence friends, The Communication Book. Websites useful -Quora, Google. I extend my heartfelt gratitude to my guiding lights for being there. Series 2 will be live in next 21 days. Thank you.