FAQ repository (1).pdf

### Frequently Asked Questions (FAQ) Document --- **1. What is the primary strategy of the job application process?** **Answer:** Our main strategy is applying by volume. We prioritize applying to jobs that are fully relevant to your experience and criteria, but we also apply to jobs that may not...

### Frequently Asked Questions (FAQ) Document --- **1. What is the primary strategy of the job application process?** **Answer:** Our main strategy is applying by volume. We prioritize applying to jobs that are fully relevant to your experience and criteria, but we also apply to jobs that may not be as closely aligned to maximize exposure. This approach helps ensure that even if some jobs expire, the most relevant ones have already been applied to. For clients with the Promo 10 Package, we apply to up to 10 jobs a week, even if more are approved. --- **2. How do you select the jobs to apply for?** **Answer:** The job selection process is automated through a software that compiles job listings based on your search criteria. The software pulls job listings from sources like Indeed and LinkedIn and adds them to your application tracker. While the list is generated automatically, the application process itself is handled by humans to ensure that all application questions are answered correctly and with a personal touch. --- **3. Can the job selection process be customized further?** **Answer:** Yes, you can provide feedback on job roles or companies that do not match your preferences, and we will adjust the search criteria accordingly. We also have a match score system that ranks jobs based on how closely they align with your criteria. You can prioritize which jobs you want us to apply to first by indicating your preferences in the application tracker. --- **4. How do I know which jobs have been applied to?** **Answer:** We monitor the email account you provided and update the application tracker accordingly. Jobs that have been successfully applied to are moved to the "Applied" tab in the tracker. For jobs requiring account creation or additional steps, we include the account credentials in the tracker so you can verify the applications if needed. --- **5. How can I give feedback or make adjustments to the job list?** **Answer:** You can provide feedback directly in the application tracker or via WhatsApp. We encourage you to review the job list and indicate which roles you want us to prioritize. If you have specific feedback per company or job, you can include that in the tracker as well. --- **6. What are the options for resume customization?** **Answer:** In the Promo 10 Package, we do not offer custom resumes for each job application. However, you can provide us with two to three versions of your resume, which we can use based on job categories. For clients looking for fully customized resumes for each application, we offer this service in our Advanced Subscription Package. During your free resume consultation with our CEO, Ashwin, you can discuss options for further customization. --- **7. How do I schedule a resume consultation?** **Answer:** To schedule a resume consultation, please contact us via WhatsApp, and we will connect you with our resume lead, who will schedule a session with Ashwin. This consultation is included with the Plus Package, and you can discuss further customization options during the session. --- **8. Is it necessary to change the email address on my resume?** **Answer:** No, it is not necessary to change the email address on your resume. You can continue using your personal email for applications. The custom email you set up is primarily for our team to manage the application process and monitor responses. --- **9. What additional services do you offer for job applications?** **Answer:** In addition to our standard application service, we offer a Hiring Manager Connect service. This service compiles a database of hiring manager contacts and performs outreach on your behalf. This is a separate service from the Promo 10 Package and can be explored further on our website. --- **10. How do I prioritize jobs in the application tracker?** **Answer:** In the "For Approval" tab of the application tracker, you can mark jobs as "Approved," "Rejected," or "Prioritized." Simply select "Prioritized" for the jobs you want us to focus on first. If you find jobs on LinkedIn or other platforms, you can add them to the tracker or share them with us via WhatsApp, and we will apply for them. --- **11. How can I upgrade my subscription or learn more about other packages?** **Answer:** If you are interested in upgrading your subscription or learning more about our Advanced Subscription Package, you can visit our website for detailed information. You may also discuss this during your resume consultation with Ashwin. --- This FAQ document addresses the common questions and provides detailed responses to ensure a clear understanding of the services and processes. If you have any additional questions or need further assistance, please feel free to reach out via WhatsApp or email. ### Frequently Asked Questions (FAQ) Document --- **1. What is the Hiring Manager Connect service?** **Answer:** The Hiring Manager Connect service is a one-time subscription that costs $250. In this service, we compile a database of hiring managers based on your preferences and then reach out to them on your behalf using your email account. You will have the opportunity to review and approve the messages before they are sent. The process duration depends on the number of hiring managers compiled and contacted. --- **2. How long does the Hiring Manager Connect process take?** **Answer:** The time required for the Hiring Manager Connect process varies based on the volume of hiring managers we need to compile and contact. We cannot provide a specific timeline, but it generally depends on the number of hiring managers and the responsiveness of the contacts. --- **3. Can I see a sample list of hiring managers before committing to the service?** **Answer:** Yes, you can request a sample list of hiring managers before committing to the service. Please contact our team, and we will provide you with more information after checking with our internal team. --- **4. How do you handle job applications and updates?** **Answer:** Our process involves compiling job listings based on your search criteria and saving them in the "For Approval" tab of your application tracker. Once you approve the jobs, we proceed with the application within 24 hours. We will provide updates in the "Apply" tab, indicating whether the application was successfully submitted or if additional information is needed. --- **5. Where will I receive updates on the job applications?** **Answer:** You will receive updates through the custom email account you created for this purpose. Additionally, you can monitor the status of your applications in the "Apply" tab of your application tracker. --- **6. How do I approve or reject jobs in the application tracker?** **Answer:** You can approve or reject jobs in the "For Approval" tab of the application tracker. If you approve all jobs, simply let us know, and we will update the tracker accordingly. If you prefer to approve or reject each job individually, you can manually indicate your preference for each line item. --- **7. Can I customize the job roles you search for?** **Answer:** Yes, you can customize the job roles by providing feedback on your search criteria. For example, if you want to include roles like "Solution Architect" or "Data Architect," we can update the search criteria to include these roles. Any adjustments to your criteria will be reflected in future job listings we compile for you. --- **8. How successful is the job application process?** **Answer:** The success rate varies depending on factors like your experience and resume quality. On average, we see a 3-5% conversion rate, meaning that 3-5% of the jobs we apply to result in interview calls or reach-outs from hiring managers. The higher the application volume, the higher the chance of getting interviews. --- **9. What is the importance of the resume consultation with Ashwin?** **Answer:** Clients who have a resume consultation with Ashwin tend to have a higher chance of securing interviews. The consultation helps tailor your resume to better align with the job roles you are applying for, increasing your chances of passing through Applicant Tracking Systems (ATS) and getting noticed by recruiters. --- **10. How do I set up a resume consultation with Ashwin?** **Answer:** To set up a resume consultation with Ashwin, please reach out to us via WhatsApp. If you are subscribed to the Promo 10 package, you can upgrade to the Starter or Plus packages to become eligible for the free resume consultation. --- **11. Can I submit multiple versions of my resume?** **Answer:** Yes, you can submit multiple versions of your resume. You can provide us with two to three different resumes tailored to various job categories, and we will use them accordingly during the application process. --- **12. How do I share updated resumes or other documents with your team?** **Answer:** You can share updated resumes or other documents with us via WhatsApp. Simply upload the PDF versions, and we will incorporate them into the application process. --- **13. What are the main job sources you use for applications?** **Answer:** Our main job sources are LinkedIn and Indeed. These platforms contain the majority of job postings, and we focus on applying to relevant roles from these sources. However, if you find jobs from other sources, you can share the links with us, and we will apply to them as well. --- This FAQ document provides comprehensive answers to common questions regarding our services, ensuring a clear understanding of our processes. If you have additional questions or need further assistance, please feel free to reach out via WhatsApp or email. ### Frequently Asked Questions (FAQ) Document --- **1. What is the process of compiling and applying for jobs?** **Answer:** We compile job listings based on your search criteria and save them in the "For Approval" tab of your application tracker. We update this list at least twice a week. Once you review and approve the jobs, we move them to the "Apply" tab and proceed with the application within 24 hours. If there are any additional steps needed, such as account creation or verification, we will handle those and update the tracker accordingly. --- **2. How do I access and review the application tracker?** **Answer:** You will receive a link to the application tracker via email. If you cannot access the document, please check your email settings or contact us for assistance. You can also view the tracker during our meetings, where we will share the screen with you. The tracker includes tabs for job approval, applications, and any additional information needed. --- **3. How do I provide feedback on the jobs listed in the tracker?** **Answer:** You can provide feedback directly in the application tracker by highlighting or marking the jobs you want us to prioritize. If you have specific feedback or need to update your search criteria, you can let us know via the tracker or WhatsApp, and we will adjust the search accordingly. --- **4. Can I change the email address used for job applications?** **Answer:** Yes, you can change the email address used for job applications. We recommend creating a custom email for the application process, which allows us to manage verification links, OTPs, and other application-related communications. If you wish to update the email address on your resume as well, please share the updated version with us in PDF format via WhatsApp or email. --- **5. What should I do if I cannot access the shared Google Docs?** **Answer:** If you are unable to access the shared Google Docs, please check your email permissions or try using a different browser, such as Chrome. If the issue persists, contact us, and we will resend the link or share the document through an alternative method. --- **6. How does your service compare to manual job applications?** **Answer:** Our service offers the convenience of compiling and applying to jobs on your behalf. We use a match scoring system to prioritize the most relevant jobs based on your criteria. While you can manually apply for jobs yourself, our service focuses on volume and efficiency, aiming for a 3-4% conversion rate (interviews or responses) depending on the market conditions and your specific situation. --- **7. What is the expected success rate of your job application service?** **Answer:** On average, we achieve a 3-4% conversion rate, meaning that out of every 100 applications, 3-4 might lead to interviews or responses from hiring managers. This rate can vary depending on factors like the relevance of your resume and the job market. We recommend increasing the volume of applications for better chances of success, especially if you are subscribed to the Starter or Plus packages. --- **8. What is the benefit of the resume consultation with Ashwin?** **Answer:** The resume consultation with Ashwin is an opportunity to optimize your resume to align better with the roles you are targeting. Clients who have taken advantage of this consultation typically see higher success rates in securing interviews. The consultation is included with the Starter or Plus packages but can also be accessed as a standalone service. --- **9. Can I prioritize certain jobs or apply for more than the allotted number in my package?** **Answer:** In the Promo 10 package, we apply to 10 jobs per week. If you have more jobs that you would like us to apply to, we recommend upgrading to the Starter or Plus packages, which offer higher volumes of applications (up to 50 jobs per week). You can prioritize specific jobs by marking them in the application tracker, and we will focus on those first. --- **10. How can I optimize my resume for better job application results?** **Answer:** If you want to optimize your resume, we offer a Resume Rebuild service, which can be accessed through our website. This service helps tailor your resume to better fit the roles you are targeting, potentially increasing your chances of passing through Applicant Tracking Systems (ATS) and getting noticed by recruiters. --- **11. How do I ensure the jobs meet my salary criteria?** **Answer:** We filter out jobs that do not meet your specified salary criteria. If you have provided a minimum salary requirement (e.g., £85,000), we ensure that the jobs listed in your tracker meet or exceed this threshold. You can review and approve these jobs before we proceed with the application. --- This FAQ document provides clear and detailed answers to the most common questions regarding our job application service, ensuring you understand how to navigate the process effectively. If you have any additional questions or need further assistance, please feel free to reach out via WhatsApp or email. ### Frequently Asked Questions (FAQ) Document --- **1. How do you ensure that jobs meet my salary requirements?** **Answer:** We filter out jobs that do not meet your specified salary criteria. If a job explicitly states a salary below your threshold, it will be removed from the list. For jobs that do not mention salary, we include them unless we know from reliable sources that they don't meet your requirements. If you have specific information about companies or roles that typically don't meet your criteria, please share it with us so we can refine our search. --- **2. What differentiates candidates who are successful with your service from those who are not?** **Answer:** Successful candidates often have optimized resumes that align well with the roles they are applying for. We recommend taking advantage of our resume consultation service, especially if you haven't had your resume professionally reviewed. Clients who collaborate closely with us, provide clear feedback, and ensure their resumes are tailored for the roles they seek tend to have higher interview rates. --- **3. How can I get a resume review with Ashwin?** **Answer:** The resume review with Ashwin is included in the Starter and Plus packages. If you are currently subscribed to the Promo 10 package, you will need to upgrade to access this service. Once you upgrade, we will schedule a consultation for you with Ashwin to review and optimize your resume for better job application results. --- **4. What is the process for upgrading my subscription?** **Answer:** To upgrade your subscription, we will first cancel your current Promo 10 subscription and then you can resubscribe to the Starter or Plus package through our website. The setup fee you paid initially will be refunded, and you will not be charged it again. Additionally, if you upgrade within the same week, we will refund the $10 you paid for the Promo 10 subscription. --- **5. Can you help with identifying companies that sponsor visas?** **Answer:** Yes, we can help with that. We will remove jobs that explicitly state they do not sponsor visas. If you have access to a database or a list of companies known to sponsor visas, you can share it with us. We will cross-reference this list with the jobs we find and prioritize applications to companies that are more likely to sponsor visas. --- **6. What happens after I upgrade to the Starter or Plus package?** **Answer:** Once you upgrade, we will increase the volume of job applications from 10 to 50 per week. You will also be eligible for a resume consultation with Ashwin, where we will review and optimize your resume. Additionally, we will continue to refine your search criteria based on any feedback you provide, ensuring that we target the most relevant job opportunities for you. --- **7. What should I do if I want to optimize my job search further?** **Answer:** To optimize your job search, consider widening your search criteria to include more job titles or industries, especially if you're looking to increase the number of applications. Additionally, sharing any specific databases or insights you have, such as companies known for sponsoring visas, can help us target the right opportunities more effectively. Upgrading your subscription to access more features, such as the resume review, can also significantly enhance your job search. --- This FAQ document provides comprehensive responses to common questions and concerns regarding our job application service and processes. If you need further assistance or have additional questions, feel free to contact us via WhatsApp or email. Sure, here’s a concise FAQ document based on the various aspects discussed in your day: --- ### **Frequently Asked Questions (FAQ)** --- **1. How does the job application process work?** **Answer:** We compile a list of potential job opportunities based on your search criteria and place them in the "For Approval" tab in the application tracker. You review these jobs, and once you give your approval, we move them to the "Apply" tab and submit applications on your behalf. We update this list at least twice a week. --- **2. What if I’ve already applied to some jobs listed in the tracker?** **Answer:** If you see a job in the tracker that you’ve already applied to, simply mark it as "Applied" or "Do Not Apply" in the tracker. This helps us avoid duplicate applications. --- **3. How do you ensure jobs match my criteria, especially regarding experience and citizenship requirements?** **Answer:** We tailor the search criteria based on your preferences. For example, if you require jobs that don’t need more than five years of experience or specific citizenship requirements (like U.S. citizenship), we filter those out. You can also provide additional instructions to refine the search further. --- **4. What happens if the number of jobs in the "Apply" and "Do Not Apply" tabs doesn’t match the total listed?** **Answer:** Sometimes jobs may be removed from the "Do Not Apply" list due to changes in the job status, such as the job being filled or closed. If you notice discrepancies, please let us know, and we will investigate and correct the issue. --- **5. Can I add more job titles or keywords to my search criteria?** **Answer:** Yes, you can edit your search criteria to include additional job titles or keywords at any time. Just inform us of the changes, and we’ll adjust the search filters accordingly. --- **6. What if I want to increase the number of job applications submitted on my behalf?** **Answer:** You can upgrade your subscription to a higher tier. For example, the Starter package allows for up to 50 job applications per week and includes a free resume consultation. If you decide to upgrade, let us know, and we’ll process the change and provide any necessary refunds. --- **7. How do I give feedback on the job applications or request changes?** **Answer:** You can provide feedback directly in the tracker or via WhatsApp. For instance, if you want to focus on a particular industry or exclude certain job types, just let us know, and we’ll update your search criteria. --- **8. How do I ensure I’m not missing out on jobs that require occasional on-site visits?** **Answer:** We’ve removed the "On-site" exclusion from your search criteria to include jobs that may require minimal on-site visits, such as four times a year. This way, you won’t miss out on opportunities that fit your flexibility preferences. --- **9. What are the next steps if I want to use your resume consultation service?** **Answer:** If you’re on the Promo 10 plan and wish to access the resume consultation service, you’ll need to upgrade to the Starter or Plus package. Once upgraded, we’ll schedule a consultation to optimize your resume for better application outcomes. --- **10. What if I want to stop using the service or change my subscription?** **Answer:** You can cancel your subscription or change your plan at any time. If you upgrade within the same week, we’ll refund the setup fee and any unused portion of your current plan. Just contact us to process the change. --- This FAQ document is designed to help you navigate the job application process and ensure your experience with our service is as smooth and effective as possible. If you have any more questions or need further clarification, don’t hesitate to reach out to us via WhatsApp or email. Frequently Asked Questions (FAQ) Document 1. What are the primary priorities for job applications? The client's primary focus is on specific companies or roles that closely match their experience. For instance, Boeing is a priority company, and the client is particularly interested in roles like "Integrated Scheduling Specialist." The client can provide specific job titles and companies to ensure these are prioritized in the job search. 2. How should jobs with specific keywords be handled? Jobs containing certain keywords like nationality, religion, or age should be excluded unless specifically relevant to the job criteria. The client's preference is to avoid unnecessary details about nationality unless directly asked for in the job application. 3. Will the team create multiple resumes based on different job titles? For the current subscription plan ($10 per week), the team will use the resumes provided by the client. The client can submit multiple resumes tailored to different job titles. If the client desires customized resumes for specific jobs, an upgrade to a higher-tier subscription plan that includes resume customization is necessary. 4. What is the benefit of upgrading the subscription plan? Upgrading the subscription plan offers additional benefits like resume consultation, resume rebuilding, and applying for more jobs per week. The client expressed interest in upgrading for one or two weeks to receive help in customizing and optimizing their resume based on specific job criteria. 5. How does the application process work with the current plan? The team will use the client’s existing resume to apply for jobs. If additional details are needed for an application, the team will request that information from the client. The client will receive notifications about job applications and any follow-up required. 6. How should the client provide feedback on job relevance? The client can provide feedback on job relevance directly in the shared tracker, either by marking jobs as approved or rejected or by leaving specific comments. If a job does not fit the client's criteria, it can be highlighted in red to ensure it is not applied for. 7. What is the process for using a custom email for applications?  The team asks clients to create a custom email for job applications, which they will manage. The client should share the credentials (including the password) with the team so they can complete job applications and monitor for responses from potential employers. 8. How will cover letters and subjective questions be handled? For jobs requiring a cover letter or responses to subjective questions, the team will draft initial answers but will seek the client’s approval before submission. Once a response to a common question is approved, the team can reuse it in future applications without needing further approval. 9. What is the difference between various subscription tiers? The main difference between subscription tiers is the number of job applications processed per week and the additional services provided, such as resume consultation or rebuilding. Higher tiers offer more comprehensive services beyond standard job applications. 10. How does the team handle applications requiring specific formats or additional documents? The team will apply using the client's provided resume unless additional documents, such as a cover letter, are required. If required, the client must provide these documents or a template. The team will follow the specific application instructions provided by the job posting. 11. How will the client be informed about job applications and interviews? The team will notify the client via WhatsApp or email once an application is submitted. If an interview is scheduled, the client will be informed immediately. The client can also monitor the custom email for direct communication from potential employers. 12. How often is the job list updated, and what should the client do with it? The job list is updated at least twice a week. The client should review the list, approve relevant jobs, and provide feedback on those that are not a good fit. The team will then proceed with the applications based on the client's approvals. ### Frequently Asked Questions (FAQ) Document #### 1. **Should applications to specific companies be avoided?** - Yes, if you work at a particular company, such as Intel, applications to that company should be avoided to prevent any conflicts of interest or unintentional applications to your own job. #### 2. **Can I upgrade my subscription plan to apply for more jobs?** - Yes, you can upgrade from the Promo 10 plan to Promo 25 or higher. This will allow more job applications per week. For example, upgrading to Promo 25 allows for 25 applications per week. If you wish to upgrade, you can do so, and any setup fees will be refunded and adjusted accordingly. #### 3. **What if I want the team to focus on specific job titles or remove certain roles?** - You can provide specific job titles you want the team to focus on or exclude from the search criteria. For example, if you want to prioritize "Scrum Master" roles or avoid roles like "Product Marketing" or "Senior Design Engineer," you can communicate these preferences, and the team will adjust the search criteria accordingly. #### 4. **What is the process for handling jobs requiring security clearance?** - Jobs requiring security clearance, such as those with the FDA, may not be suitable if you do not have the necessary clearance or citizenship status. If a job might require security clearance, it will be flagged, and you can decide whether to proceed with the application or avoid it. #### 5. **Can I provide feedback on jobs that should not be applied for?** - Yes, you can provide feedback directly in the shared tracker, such as highlighting jobs in red that should not be applied for. This feedback helps refine the search criteria and ensures that only relevant jobs are pursued. #### 6. **How does the application volume work with different subscription plans?** - The number of job applications processed each week depends on your subscription plan. Promo 10 allows for 10 applications per week, while Promo 25 allows for 25 applications. If fewer applications are available, the remaining applications can be carried over to the following week, or you can downgrade your plan if the volume of jobs is not meeting expectations. #### 7. **What happens if I need to downgrade my subscription plan?** - If the current volume of jobs is insufficient, you can downgrade your subscription plan to match the job availability. For example, if you are not seeing enough jobs to meet the 50 applications per week target, you can downgrade to Promo 25 to better align with the available opportunities. #### 8. **How are easy apply jobs handled in the application count?** - Easy apply jobs or jobs that have expired do not count toward the total number of applications. The focus is on jobs that require a more detailed application process and are still active. #### 9. **What if my current subscription plan does not meet my expectations?**  - If your current plan does not meet your expectations, such as not securing interviews or finding the service doesn't add value, you can cancel the subscription. The team focuses on applying to as many relevant jobs as possible, but there is no guarantee of securing an interview. #### 10. **Can I provide my own resume updates for the team to use?** - Yes, you can provide updated resumes via WhatsApp, and the team will use the latest version for applications. It's important to communicate any changes to your resume to ensure that the correct version is used. #### 11. **How does the match score work, and should I consider it?** - The match score is an indicator of how closely a job aligns with your search criteria. Jobs with higher match scores are considered more relevant. If a job has a lower match score, it might be less relevant, but it could still be considered if you wish to review all options. #### 12. **How can I ensure that only remote jobs are applied for?** - If you require 100% remote jobs, make sure this is clearly indicated in your search criteria. The team will prioritize remote positions and avoid roles that require relocation or on-site presence. #### 13. **What is the process for approving or rejecting jobs in the tracker?** - You can approve or reject jobs directly in the shared tracker. Once you approve a job, the team will proceed with the application. You can also provide feedback on job titles, locations, and salaries to refine the search criteria further. This FAQ document aims to help clients and the team manage the job application process effectively, ensuring that the client's preferences and expectations are met. **Promotion FAQs Document** #### 1. **What is the Promo 10 plan?** - The Promo 10 plan includes applying to 10 jobs per week on your behalf. You can upgrade to a higher plan if you wish to apply for more jobs weekly. For example, Promo 25 allows 25 job applications per week. #### 2. **How can I prioritize job applications?** - If you have more than 10 jobs listed, you can prioritize which jobs should be applied for first. You can do this by adding notes in the tracker under the "Notes" or "Prioritize" column. The team will start with the jobs marked as a priority. #### 3. **What if I decide to upgrade my plan?** - If you upgrade your plan, the setup fee ($35) from the Promo 10 plan will be refunded if you upgrade within the same week. If you upgrade in a subsequent week, only the setup fee will be refunded. There won’t be an additional onboarding fee when upgrading. #### 4. **What if I’m not sure about upgrading?** - You can try the Promo 10 plan for a week and decide if you want to upgrade based on the number of jobs available and the results you see. The team will add more jobs to your list as they become available. #### 5. **How do I apply to higher-paying roles?** - The team can filter job roles to ensure they meet your salary expectations. For example, you can request that the minimum base salary be set at $175k and the maximum at $350k. This will ensure that only roles within your desired salary range are considered. #### 6. **Can you target jobs at specific companies?** - Yes, the team can focus on jobs at top 100 technology companies or Fortune 500 companies. You can request this filter, and the team will add indicators in the job tracker to show which jobs are from these top companies. #### 7. **What happens if I see salary ranges that are too broad?** - If a job listing has a wide salary range, you can ask the team to focus on jobs where the minimum salary is closer to your desired base pay. For example, if the minimum salary is significantly lower than your current pay, the job may not be worth pursuing. #### 8. **How quickly are job applications processed?** - The team processes job applications within 24 hours of your approval. New jobs are added to the tracker at least twice a week, and you will be notified via WhatsApp when new jobs are available for review. #### 9. **What are the next steps after upgrading to a higher plan?** - After upgrading, the team will increase the number of job applications and may include additional services like a resume consultation or rebuild, depending on the plan. This helps improve your chances of securing an interview by optimizing your application materials. #### 10. **What other services are available if I need more support?** - The team offers additional services, such as resume rebuilds and cold outreach to hiring managers. These services can increase your chances of landing interviews by optimizing your resume and expanding your reach within companies. #### 11. **What if I prefer to focus on larger companies instead of startups?** - If you prefer to target larger, more established companies, you can request that the team focuses on Fortune 500 or top technology companies. The team can adjust the search criteria to prioritize these types of employers. This FAQ document aims to clarify how to optimize your job search using the Promo 10 plan and other available services, ensuring that your job application strategy aligns with your career goals. Certainly! Here's the FAQ in a more descriptive format: --- **FAQ Document** **1. How can I identify if a company is within the top 100 or 500 firms?** - **Answer:** You can use a VLOOKUP function within your spreadsheet to cross-reference the list of companies. The criteria can be adjusted to filter by the top 50, top 100, or top 500 firms by industry or sector. This allows you to quickly identify and prioritize companies based on their ranking. **2. How do I provide the list of companies to prioritize?** - **Answer:** You can provide the list of companies you wish to prioritize by sharing it with us. We will then integrate this list into the shortlisted jobs or applications, ensuring that those companies receive higher priority during the application process. **3. What filters are available for selecting jobs?** - **Answer:** We have several filters available, such as industry-specific filters (e.g., top 50 by industry), AI match filters, and keyword-specific filters (e.g., "AI," "Gen AI," "large language models," "RAG"). These filters are not mutually exclusive; a job listing that meets any of these criteria will be selected for review. **4. How often will I receive a list of potential jobs?** - **Answer:** We compile and send a list of potential jobs at least twice a week. Once you provide your feedback, we can further refine the criteria to improve the accuracy and relevance of the job matches. **5. Can we have regular check-ins to review and refine the job search criteria?** - **Answer:** Yes, we can schedule regular calls, either weekly or bi-weekly, to review the search criteria and make necessary adjustments based on your feedback. However, you can also provide feedback via WhatsApp or by commenting on the shortlisted jobs, allowing us to refine the criteria without the need for frequent meetings. **6. How does communication work once an employer is interested?** - **Answer:** If an employer is interested in your resume, they will typically reach out to the email address used during the application process. We use a custom email for applications, but employers might also contact your personal email. We will monitor both and inform you of any updates. **7. How do I approve or reject job applications?** - **Answer:** You can review the jobs in the application tracker. If you approve of a job, we will move it to the "Apply" tab and proceed with the application. If there are jobs you wish to reject, simply mark them as rejected, and we will exclude them from the application process. **8. How do I stay updated on the application process?** - **Answer:** You can check the "Apply" tab in the application tracker to see the status of each job application. We will also provide updates via WhatsApp, notifying you of any successful applications or if additional information is needed. **9. Can I customize my resume for different job titles?** - **Answer:** Yes, you can create multiple versions of your resume, each tailored to different job titles (e.g., one for "Front End Developer," another for "Software Engineer"). Share these versions with us, and we will use the appropriate one based on the job title in the application. **10. What if I need to pause the application process?** - **Answer:** If you need time to update your resume or refine your job search strategy, we can pause the application process. Once you're ready, simply notify us, and we will resume the applications with the updated criteria. **11. How do I schedule a resume consultation?** - **Answer:** If you're eligible for a resume consultation, we can schedule a session with Ashwin or another team member. During this session, we will review your resume and provide recommendations to optimize it for the roles you're targeting. **12. What if I have specific questions or need further assistance?** - **Answer:** You can reach out to us via WhatsApp or schedule a call to discuss any questions or concerns. We are here to assist you throughout the job search process. --- This FAQ provides a comprehensive overview of the process, addresses common questions, and explains how to manage job applications and communications. Certainly! Here's a condensed version of the conversation in a more structured format, with key points highlighted as an FAQ: --- **FAQ Document** 1. **How do you track the jobs applied through your service?** - We use an application tracker, a shared document that lists all the jobs we've identified based on your search criteria. You can approve or reject jobs directly in this tracker. Once approved, we move the jobs to the "Apply" tab and indicate whether we’ve successfully applied or if additional information is needed. 2. **Do I need to manually approve each job before you apply?** - Not necessarily. You can review the list and either approve all jobs at once or select specific jobs to approve. If you prefer, you can give general approval for us to handle the applications based on your feedback. 3. **Can I update or change my search criteria?** - Yes, you can update your search criteria at any time. For instance, you can specify certain skills, experience levels, or other job requirements. You can also add "must not have" criteria, such as excluding jobs that require security clearance or are in a specific field, like engineering. 4. **Do you search by specific skills or technologies?** - Yes, we can filter jobs based on specific skills or tech stacks mentioned in your resume. For example, if your expertise is in Java and Spring Boot, we can prioritize jobs that match these technologies. 5. **What is your placement rate or success rate?** - On average, our clients experience a 3-4% conversion rate, meaning out of 200 job applications, you might receive 6 to 8 interviews. The timeline for receiving interviews can vary, typically between one to four weeks, depending on the job market and the strength of your resume. 6. **What should I do with jobs that require LinkedIn Easy Apply?** - For jobs that only allow LinkedIn Easy Apply, you will need to apply directly through your LinkedIn account. We cannot apply on your behalf in these cases. 7. **What additional services do you offer for resume optimization?** - If you are subscribed to certain packages, such as the Starter package, you are eligible for a resume consultation. This can help tailor your resume specifically to the types of jobs you’re targeting. We recommend this service as it can significantly improve your chances of securing interviews. 8. **How often is the job list updated?** - The job list is updated every two to three days. You will receive notifications via WhatsApp when new jobs are added to your tracker. 9. **Can I upgrade my subscription to apply to more jobs per week?** - Yes, you can upgrade your subscription. The current promotional plan applies to 10 jobs per week, but you can upgrade to a higher plan to increase the number of applications. For example, the Starter package allows for 50 applications per week. 10. **How do I upgrade or change my subscription plan?** - You can change your subscription by canceling the current plan and signing up for a new one. If you experience issues, we can assist with the cancellation and setup of your new subscription. --- This FAQ covers the essential points discussed in your conversation, providing clarity on how the process works, what you need to do, and how you can maximize the service. Certainly! Here's a detailed FAQ based on the conversations you provided: ### **Mobius Job Application Service - Frequently Asked Questions (FAQ)** #### **1. Onboarding Process** **Q: What is the first step after signing up for the Mobius job application service?** - **A:** Once you sign up, you will receive an onboarding guide, including a PDF document outlining Mobius' policies and services. You are required to read and acknowledge the terms and conditions (T&Cs) by replying with "Ack" in the provided communication channel (usually WhatsApp). Additionally, you will be asked to create a custom email account, which Mobius will use to apply for jobs on your behalf. **Q: Why do I need to create a custom email account?** - **A:** The custom email is used for applying to jobs, especially those that require verification or additional steps. This ensures that Mobius can efficiently manage and monitor your job applications, including receiving interview invitations and recruiter contacts. **Q: How do I share my custom email credentials?** - **A:** You can share the credentials of your custom email account directly in the WhatsApp group or through a private message to the Mobius team. #### **2. Resume and Application Process** **Q: Should I include my current job title in my resume if it’s not relevant to the roles I’m applying for?** - **A:** If your current job title is very recent, not relevant to the positions you are targeting, and you are unsure of your specific tasks and responsibilities, you may choose to leave it out for now. However, Mobius offers a resume review service to help tailor your resume to your job search goals. **Q: What if I need to update the email address on my resume to the custom email I created?** - **A:** There is no need to update the email address on your resume to the custom email. The custom email is primarily for managing job applications and ensuring Mobius can submit applications without delays. **Q: Does Mobius create tailored cover letters for each job application?** - **A:** Mobius does not tailor cover letters for each job application. However, if a cover letter is required, you can provide a generic cover letter that Mobius will use for applications requiring one. **Q: How often does Mobius update the list of jobs in my tracker?** - **A:** The list of jobs is updated every 2-3 days. You will receive a notification when new jobs are added to your tracker. You can approve or reject jobs based on your preferences. #### **3. Custom Email and Security Concerns** **Q: What happens if the hiring manager contacts me using the custom email?** - **A:** Most hiring managers or companies will contact you via the email provided in the application form, which is usually the custom email managed by Mobius. However, it is possible for them to contact your personal email if that’s the email listed on your resume. **Q: What if I’m concerned about using a custom email due to GDPR or other security concerns?** - **A:** If you are not comfortable using a custom email due to security concerns, you can request Mobius to use your personal email for job applications. Alternatively, you can update your resume to include the custom email to align with the application process. #### **4. Job Search Criteria and Filtering** **Q: How does Mobius filter and match jobs to my search criteria?** - **A:** Mobius uses AI to create a match score based on your search criteria, including job titles, location, minimum salary, and specific keywords to include or avoid in job descriptions. You can provide feedback to refine these criteria and improve the accuracy of the job listings. **Q: Can I provide additional jobs that I find on my own for Mobius to apply to?** - **A:** Yes, you can share relevant jobs that are not in the list provided by Mobius. The team will apply to those jobs on your behalf as well. **Q: What should I do if some job applications require specific technical skills that I don’t possess?** - **A:** You can reject job applications that require advanced technical skills you do not have, such as SQL, SAP, or software development. You should provide feedback to Mobius, and they will refine the search criteria to avoid similar job postings in the future. #### **5. Subscription Plans and Billing** **Q: How many jobs does Mobius apply to under different subscription plans?** - **A:** Under the Promo 10 plan, Mobius applies to 10 jobs per week. The Starter plan increases this to 50 jobs per week, and the Plus plan applies to up to 75 jobs per week. **Q: How can I change or cancel my subscription plan?** - **A:** To change your subscription plan, you need to cancel your current subscription and sign up for a new one. Mobius will assist in the cancellation process and offer a 10% discount for continuing clients. If you encounter difficulties canceling, you can email Mobius at [email protected]. **Q: What happens if I don’t give feedback on the job list within 24 hours?** - **A:** If no feedback is provided within 24 hours, Mobius will proceed with applying to the jobs listed to avoid missing deadlines or job expirations. However, you can request that they wait for your approval before applying to any jobs. **Q: Can I pause my subscription and resume later?** - **A:** Yes, you can request to pause your subscription billing and resume at a later time. Mobius will not charge you during the paused period, and you can decide when to restart the service. #### **6. Performance and Success Rate** **Q: What is the average time frame to start receiving interview invitations?** - **A:** On average, clients start receiving interview invitations within 3-4 weeks of subscription. However, this can vary depending on your resume, experience, and the job market. Some clients receive interviews as early as the first week. **Q: How does Mobius ensure that jobs applied to are still open?** - **A:** Mobius strives to apply to jobs that are still open by checking the job listing's status. However, some jobs may close before the application is submitted. If you notice a job in the tracker that is already closed, you can reject it, and Mobius will avoid similar instances. **Q: What should I do if I haven't received any interviews despite applying to many jobs?** - **A:** If you haven’t received any interviews after applying to many jobs, it may be beneficial to consider a resume consultation or rebuild service. Mobius offers these services to help strengthen your resume and improve your chances of getting interviews. --- This FAQ is designed to answer common questions based on the conversations and interactions you’ve had with Mobius. It covers the essential aspects of the service, including onboarding, resume management, application processes, and more. If there are any additional questions or specific concerns not covered here, please feel free to ask! Here's a detailed FAQ based on the provided conversation history: ### FAQ **1. How does the application process work at Mobius?** When you sign up with Mobius, you will be assigned a dedicated team that will manage your job applications. The team sources jobs based on your provided search criteria and adds them to a shared tracker. You are required to review and approve jobs within a specified timeframe, after which the team will proceed with applications on your behalf. If feedback is not provided within the set period, the team will assume approval and proceed with the applications. **2. How do I provide feedback or approve jobs in the tracker?** Mobius updates your job tracker regularly with new job opportunities. To approve or reject jobs: - Go to the "Shortlisted Jobs" tab in your tracker. - Use the dropdown in Column A to select "Approved" or "Rejected" for each job. - If no feedback is provided within 24 hours, Mobius will automatically proceed with applications to avoid job expiration. **3. What is the custom email account used for, and how do I set it up?** Mobius requires a custom email account that you create and share credentials for. This email is used exclusively for job applications, as some employers require verification to proceed. It is recommended that you set up this account to include 2-step verification and recovery options for security. **4. Can I change my job search criteria or add new filters?** Yes, you can update your search criteria at any time. This includes changes to job titles, location preferences, minimum salary, must-have and must-not-have keywords, and specific companies you want to focus on or avoid. Simply communicate the changes to your Mobius team, and they will update the filters accordingly. **5. How does Mobius ensure that the jobs applied for are relevant?** Mobius uses an AI-based filtering system to match job listings with your specified criteria. The team sources jobs that were posted within the last 48 hours to ensure they are fresh and relevant. If the AI match score is below a certain threshold (e.g., 30), the job is automatically rejected unless specified otherwise by the client. **6. What if the job postings are expired or don’t match my criteria?** Mobius prioritizes jobs posted within the last week to minimize the risk of expired postings. If you notice outdated jobs or those that don't match your criteria, you should notify your team immediately. Mobius will then refine the search criteria to better match your preferences. **7. How do I track the progress of my job applications?** Mobius monitors your custom email for responses from employers. The team will notify you of any interview requests or follow-ups. If you have specific tracking needs or want to follow up on the progress, you can ask your Mobius team for updates. **8. Can I upgrade my subscription plan for more job applications?** Yes, you can upgrade your plan at any time. If you want to increase the number of applications submitted on your behalf (e.g., from 10 to 50 or 100 per week), simply notify your Mobius team. They will guide you through the upgrade process. **9. How do I cancel my subscription or pause my service?** You can cancel or pause your subscription at any time. A guide on how to cancel is available, and if you encounter any issues, you can contact Mobius's finance team at [email protected]. **10. How does Mobius handle privacy and data security?** Mobius ensures that your custom email account and all other sensitive information are handled securely. The account is created and managed by you, with credentials shared solely for the purpose of job applications. Mobius recommends enabling security measures like 2-step verification to further protect your data. **11. What additional services does Mobius offer?** In addition to job application services, Mobius offers resume rebuilds and application strategy consultations. These services are designed to help you tell a compelling story in your resume and improve your chances of securing interviews. Clients continuing from a promo plan may receive discounts on these services. **12. How does Mobius prioritize jobs from specific companies?** If you want to focus your job search on specific companies (e.g., Google, Salesforce, Oracle), Mobius can adjust the AI match filter to prioritize these companies. You can also specify whether you want to apply to jobs exclusively from these companies or include other firms as well. If you have further questions or need additional clarification, please reach out to your Mobius team via the designated WhatsApp group or your main point of contact. Here’s a detailed FAQ based on the conversation: --- ### **FAQ: Mobius Job Application Service** **1. What is Mobius, and what services do they offer?** - **Mobius** is a job application management service that automates job applications based on predefined criteria. Their services include job search, application submission, resume rebuilding, and resume formatting. **2. How does Mobius begin the job application process?** - Upon signing up, Mobius requires clients to fill out an intake form with details about job preferences, including titles, locations, salary expectations, and specific industries or roles to avoid. **3. Do I need to create a custom email for Mobius to use?** - Yes, clients are advised to create a custom Gmail account specifically for job applications, which Mobius will use to submit applications on your behalf. The credentials for this email should be shared with Mobius. **4. How does Mobius handle the application process?** - Once your job preferences are set, Mobius will compile a list of job opportunities and share them with you for approval. After receiving your feedback, they proceed with the applications. Mobius will notify you about jobs applied to and any updates from employers. **5. Can I review and approve job applications before they are submitted?** - Yes, Mobius provides a tracker (usually via Google Sheets) where you can review and approve jobs before they submit the applications. You can also provide feedback to further refine your job search criteria. **6. How does Mobius manage job preferences and criteria?**  - Clients can specify preferred job titles, locations, minimum salary, must-have keywords in job descriptions, and industries or companies to avoid. Mobius uses these criteria to filter job listings and match them to your preferences. **7. What happens if Mobius recommends jobs that don't fit my preferences?** - If jobs that don’t meet your preferences are recommended, you can provide feedback to refine the search criteria. Mobius will adjust their filters based on this feedback to better match your expectations in future searches. **8. What is the process for updating my resume with Mobius?** - You can send an updated resume at any time during the service. Mobius offers a resume rebuild service where they reformat your resume into an ATS-friendly template, which you can opt for if needed. **9. How do I cancel or pause my subscription?** - You can cancel or pause your subscription through the Mobius website. If you’re part of a promotional plan, Mobius will automatically pause billing at the end of the promotional period unless you choose to continue with a non-promotional plan. **10. What should I do if I’m dissatisfied with the job matches provided by Mobius?** - You can communicate your dissatisfaction and provide specific feedback on what you’re looking for. Mobius aims to refine the search based on client feedback, and they encourage clients to tag support directly for quicker resolution. **11. How does Mobius handle job application updates and communication?** - A dedicated analyst will be assigned to your applications, who will handle communication and updates. Mobius uses WhatsApp groups to keep clients informed about job application progress and to address any questions or concerns. **12. What happens if I want to pause the service or switch to a different plan?** - You can pause your service at any time. If you want to switch to a different plan, such as from a weekly to a bi-weekly application plan, you can discuss this with Mobius, and they will adjust your plan accordingly. **13. How does Mobius handle job applications that require specific experience or industry knowledge?** - Mobius tailors the job search based on your experience and preferred industries. If a job requires specific experience you don’t have, or if it’s in an industry you wish to avoid, you can inform Mobius to exclude such jobs from your search. **14. What discounts or promotions does Mobius offer?** - Mobius offers various promotions, including discounted rates for continuing clients from promotional plans. They also provide discounts on additional services like resume formatting. **15. What should I do if I’m having trouble accessing the job tracker or Google Sheets?** - If you encounter issues accessing the job tracker, you can notify Mobius via WhatsApp, and they will ensure you have the correct access permissions. --- This FAQ addresses key aspects of the Mobius service based on the conversation, covering the process from onboarding to ongoing application management and client support. It seems that the conversation you provided is quite extensive. Here is a consolidated summary and FAQ that can be derived from the discussion between Luca Fumagalli and the Mobius team. --- ### **FAQ: Mobius Job Application Service** **1. What is the Mobius Job Application Service?** - **Mobius** offers an automated job application service that manages the entire job application process for clients, including job search, application submission, resume formatting, and handling responses from employers. **2. How do I get started with Mobius?** - To begin, clients must complete an intake form detailing job preferences such as desired job titles, locations, salary expectations, and any specific industries or roles to avoid. A dedicated email account, created by the client, is also required for the application process. **3. What is the role of the custom email account?** - The custom email account is used by Mobius to submit job applications on behalf of the client. This account should be a Gmail account specifically created for this purpose. Mobius uses it to manage applications and monitor responses from potential employers. **4. How does the job application process work?** - Mobius compiles a list of job opportunities that match the client’s criteria and shares them via a tracker (usually a Google Sheet). Clients review and approve the jobs they are interested in. Once approved, Mobius proceeds with the application. **5. What should I do if my job preferences change?** - Clients can update their job preferences anytime by informing the Mobius team. This could include changes to job titles, locations, or salary expectations. Mobius will adjust the job search criteria accordingly. **6. How can I review and approve job applications?** - Mobius provides a job tracker where clients can review and approve job applications. Clients are encouraged to mark the jobs they want to apply to in green. If no feedback is provided within 24 hours, Mobius may proceed with the application to avoid missing deadlines. **7. What happens if I want to pause or cancel my subscription?** - Clients can pause or cancel their subscription at any time by notifying Mobius. Instructions for cancellation are provided during the onboarding process. If a client does not renew after a promotional period, Mobius will automatically pause billing. **8. What additional services does Mobius offer?** - Mobius offers a resume formatting service that reworks the client’s resume into an ATS (Applicant Tracking System) friendly format. This service is available for an additional fee and has a 48-hour turnaround time. **9. How do I know if my applications have been submitted?** - The assigned Mobius analyst provides updates on the applications submitted each week. Clients can track the progress through the job tracker shared by the Mobius team. **10. What if I am already in the interview process for a job?** - If a client is already being considered for a job, they should inform Mobius to avoid duplicate applications. Mobius can withdraw applications if necessary. **11. How does Mobius handle job matches and expired job listings?** - Mobius ensures job matches are fresh and relevant by filtering jobs posted within the last week. Clients can give feedback if they notice expired jobs in their tracker. **12. Can I increase the number of applications submitted each week?** - Yes, Mobius offers an upgrade option where clients can pay for additional job applications. This is particularly useful if there are many matching job listings available in a short period. **13. How do I resume the service after pausing or canceling?** - If a client decides to resume the service after a pause or cancellation, they can simply re-subscribe through the Mobius website. The Mobius team will then continue from where they left off. **14. Can I leave feedback or a review for Mobius?** - Yes, Mobius encourages clients to leave reviews or provide feedback on the service. This feedback helps them improve and tailor the service to better meet client needs. **15. What are the support hours for Mobius?**  - The support team, led by Hanna and other analysts, is available during specified hours. Clients are informed about these hours during onboarding and can reach out via WhatsApp or email for assistance. --- This FAQ should provide a comprehensive overview of the services and processes of Mobius as discussed in the conversation. 1. What is Mobius, and how does it work? Mobius is a job application service designed to assist clients in finding and applying for jobs that match their career goals. We help streamline your job search by identifying relevant opportunities, applying on your behalf, and providing ongoing support throughout the process. Our services range from resume rebuilding to job application tracking. 2. What are the different subscription plans available? Mobius offers various subscription plans, including: Promo Plans: Temporary offers that provide limited services at a discounted rate. Starter Plan: Includes a set number of job applications and access to job search tools. Plus Plan: A more comprehensive package with more job applications, resume reviews, and personalized consultations. One-Time Application Add-Ons: These allow you to purchase additional job applications if you want to apply to more jobs than your plan allows. 3. How do I cancel or pause my subscription? To cancel or pause your subscription: Self-service: You can follow the guide provided in your onboarding messages to cancel or pause your plan. Contact Support: If you face issues, email [email protected] for assistance with cancellation or pause requests. 4. What should I do if I encounter payment issues? If you encounter payment issues, please verify your payment details or use an alternative payment method. If the problem persists, contact our finance team at [email protected] for further assistance. 5. Is there a referral program? Yes, Mobius offers a referral program. You can earn $25 for each person you refer who signs up. The referred person should select "Friend Referral" in the client intake form during sign-up. Once they sign up, inform us of the client’s name, and the referral bonus will be processed. Onboarding and Account Setup 1. What should I do during the onboarding process? During onboarding, you should: Read the attached onboarding guide carefully. Update your resume with the latest job experiences, skills, and references. Create a custom Gmail account and share the credentials with Mobius for job applications. Acknowledge the terms and conditions (T&Cs) by replying with ‘Ack’ in your onboarding group chat. 2. What information should I provide during onboarding? Provide detailed information including: Your name, contact details, and LinkedIn profile. Your job title preferences, location preferences, and salary expectations. Keywords for jobs you want to target and those you want to avoid. Any specific criteria or preferences for your job search. 3. How can I ensure my job applications match my career goals? During onboarding, Mobius will use the criteria you provided in your client intake form to search for jobs. If you have additional feedback or want to refine your search criteria further, communicate this with your assigned Mobius team member. You can also review and approve jobs in the application tracker provided. Job Application Process 1. How does Mobius apply to jobs on my behalf? Mobius identifies relevant job postings based on your criteria and applies to these jobs using your custom Gmail account. The applications are tracked in a Google spreadsheet, which you can review at any time. 2. How do I approve or reject job applications? Mobius provides a job tracker in a Google spreadsheet where you can approve or reject jobs: Shortlisted Jobs Tab: Indicate approval or rejection in column A by selecting from a dropdown menu. If you don’t provide feedback within 24 hours, Mobius will assume the jobs are approved and proceed with the applications to prevent job expiration. 3. Can Mobius apply for jobs posted on social media platforms like Twitter? Yes, Mobius can apply to jobs posted on Twitter or other social media platforms. If you have specific jobs you want to prioritize, share the links with your Mobius team, and they will focus on those applications. 4. What happens if a job application requires verification? If a job application requires verification (e.g., a code sent to your email or phone), Mobius will reach out to you immediately to obtain the necessary code so that the application can proceed without delay. Resume and Consultations 1. Does Mobius offer resume review and rebuilding services? Yes, Mobius offers both resume review and rebuilding services: Resume Review: Typically included in the Plus Plan and above, where an expert will review your resume and suggest improvements. Resume Rebuilding: A service where Mobius reformats your resume into an ATS-friendly format. The service typically has a 48-hour turnaround time. 2. How do I schedule a resume consultation? You can schedule a resume consultation by coordinating with your Mobius admin. If there are delays in scheduling, communicate with your Mobius contact to find the earliest available slot. 3. What happens if I miss a scheduled consultation? If you miss a scheduled consultation or the consultant is unavailable at the scheduled time, you can reschedule. Mobius will work to find the next available slot that fits your schedule. Billing and Refunds 1. How does billing work for Mobius services? Billing is typically set up as a recurring charge based on the subscription plan you choose. Promo plans are billed weekly, while other plans may have different billing cycles. 2. What should I do if I was billed incorrectly? If you believe you were billed incorrectly, such as being charged for a service you didn’t subscribe to, contact the finance team at [email protected] immediately to rectify the issue. 3. How do I request a refund? To request a refund, email [email protected] with details of your request. The finance team will review your request and process it accordingly. Customer Support 1. How do I contact Mobius customer support? You can contact Mobius customer support by: Messaging in your onboarding or support WhatsApp group. Emailing specific departments (e.g., [email protected] for billing issues). Scheduling a call using a provided Calendly link, especially for consultations or detailed discussions. 2. What should I do if I am not satisfied with the service? If you are not satisfied with the service, communicate your concerns in your support group or directly with your Mobius admin. You can also discuss potential plan upgrades, changes in search criteria, or explore other services Mobius offers to enhance your experience. Frequently Asked Questions (FAQ) for Mobius Job Application Assistance 1. What is Mobius job application assistance? Mobius offers a job application service where we help clients apply to job positions by managing the application process, including creating accounts, submitting applications, and tracking the progress. 2. Why do I need to create a custom email account? Creating a custom email account ensures that all job-related communications are centralized and secure. It also helps prevent your primary email from becoming cluttered with application-related emails. 3. Can I use an existing email account for the application process? Yes, you can use an existing email account. However, we recommend setting up a new, dedicated email for job applications to keep things organized and secure. Make sure to set up two-step verification and other security measures. 4. How do I share my email credentials securely? You can share your email credentials directly in the WhatsApp group created for your job application process. Ensure that two-step verification is enabled for added security. 5. What happens if I am unable to provide feedback on the jobs compiled within 24 hours? If you do not provide feedback within 24 hours, you have two options: We will move all the jobs in the "For Approval" tab to the "Apply" tab and proceed with the applications. We can wait for your approval and continue applying on the next business day (usually Monday). Please let us know your preference. 6. How do I know which jobs are being applied to on my behalf? We will share an application tracker via Google Sheets, where you can see the jobs we have shortlisted, applied for, and their statuses. You can access this sheet at any time to monitor progress. 7. Can I prioritize certain jobs over others? Yes, you can prioritize jobs by marking them in the tracker or letting us know in the WhatsApp group. We will focus on those jobs first. 8. Will Mobius help with tracking interviews and application progress? Yes, Mobius will monitor your custom email and notify you of any interview invites or updates on your applications. 9. What should I do if I have already applied to a job listed in the tracker? If you have already applied to a job, let us know so we can avoid reapplying and focus on other opportunities. 10. Can I cancel or pause my subscription at any time? Yes, you can cancel or pause your subscription at any time. We provide guides on how to cancel, and you can also request assistance via email. 11. What if I need to update my resume during the process? You can send the updated resume via WhatsApp or email, and we will use the latest version for your applications. 12. Is there an additional cost for resume formatting services? Yes, Mobius offers a resume formatting service for a one-time fee of $75. This service is optional and helps make your resume more ATS-friendly. 13. What are the office hours for Mobius support? Mobius office hours are 12 PM-4 PM PST and 9:30 PM-11:30 PM PST. During these times, we are available to answer queries and provide support. 14. How do I proceed if I have more questions? If you have further questions or need assistance, you can reach out to us via the WhatsApp group or schedule a call using the provided Calendly link. 1. What is Mobius Job Application Assistance? Mobius offers a comprehensive job application service designed to help clients streamline their job search process. Our team manages everything from job discovery, application submissions, and account setup to tracking the progress of each application, allowing clients to focus on interview preparation and other priorities. 2. Why should I use a custom email account? Using a custom email account dedicated to job applications helps keep all your job-related communications organized and separate from your personal or work email. This also enhances security by ensuring that your primary email is not exposed during the job application process. 3. How can I securely share my email credentials with Mobius? You can share your email credentials directly within the WhatsApp group that we set up specifically for your job application process. To enhance security, we recommend that you enable two-step verification for your email account before sharing the credentials. 4. What happens if I cannot provide feedback on job listings within 24 hours? If you are unable to provide feedback within the 24-hour window, you have two options: We will automatically proceed with applying to all jobs listed in the "For Approval" tab. We can wait for your explicit approval and resume the application process on the next business day. Please inform us of your preference during the onboarding process. 5. How do I monitor the job applications being submitted on my behalf? We provide you with access to a custom Google Sheets tracker that lists all shortlisted jobs, those applied for, and their current status. This tracker is updated regularly, and you can view it at any time to keep track of your applications. 6. Can I prioritize or exclude certain jobs? Yes, you have the ability to prioritize specific jobs or exclude those that do not interest you. Simply update the application tracker or notify us in the WhatsApp group, and we will follow your instructions accordingly. 7. Will Mobius assist with interview scheduling and other application follow-ups? Absolutely. We will monitor your custom email account for any interview invitations or follow-ups on your job applications and notify you immediately. 8. What should I do if I have already applied to a job listed in the tracker? If you see a job in the tracker that you’ve already applied to, please inform us promptly so that we do not reapply. This ensures we focus on new opportunities and avoid duplication. 9. Can I cancel or pause my Mobius subscription? Yes, you can cancel or pause your subscription at any time. If you need assistance with this, we provide detailed guides on how to cancel, and our team is also available to help via email or WhatsApp. 10. What should I do if my resume needs updating during the application process? If you need to update your resume, simply send the latest version to us via WhatsApp or email. We will use the updated resume for all subsequent job applications. 11. Is there an additional cost for the resume formatting service? Yes, we offer a professional resume formatting service for a one-time fee of $75. This service includes reformatting your resume to be ATS-friendly, increasing the chances of your resume getting through automated screening processes. 12. What are Mobius’s support hours? Our support team is available during the following hours: 12 PM to 4 PM PST 9:30 PM to 11:30 PM PST During these hours, we are available to answer any questions, address concerns, and provide updates on your job applications. 13. How do I proceed if I need additional help or have more questions? If you have any additional questions or need further assistance, feel free to reach out to us via the dedicated WhatsApp group or schedule a call through the provided Calendly link. 14. How are job applications tracked, and what if more applications are needed beyond the plan limit? Job applications are tracked in your custom Google Sheets tracker. If you reach the limit of applications under your current plan and want to apply for more jobs, you can easily purchase additional applications through our website. We’ll inform you when your application limit is reached and recommend upgrades as needed. 15. What is the process if I want to discontinue the service? If you wish to discontinue our services, please notify us via WhatsApp. We will process the cancellation and ensure that any pending applications are handled accordingly. If you have any outstanding invoices, we will address those before completing the cancellation process. 16. How do payment and invoicing work for additional applications or services? If you request additional applications or services beyond what is included in your current plan, we will send an invoice to your email. Payment should be processed promptly to avoid delays in your application process. Invoices are typically sent via the email associated with your account. 1. What is the process after I sign up for the Mobius service? Once you sign up, you'll be added to a WhatsApp group with the Mobius team, where we'll communicate with you about your job search. We'll send you an onboarding guide and ask you to share your resume and any specific job preferences. We will also create a custom Gmail account for job applications. 2. How do I provide my job preferences? You can update your preferences in the "Search Criteria" tab of the application tracker shared with you. This includes preferred job titles, locations, and any specific keywords or job descriptions you want to include or exclude. 3. How does the job application process work? Each week, we compile a list of jobs that match your criteria. We apply to 10 jobs per week as part of the standard plan. If you approve more jobs, we can apply to them for an additional fee. You will receive updates on which jobs we have applied to. 4. How do I approve or reject jobs in the application tracker? Jobs that need your approval will be listed in the "Shortlisted Jobs" tab. Use the dropdown in column A to select "approved" or "rejected." If we don’t receive feedback within 24 hours, we will assume the jobs are approved and proceed with the application. 5. What happens if a job requires additional verification? Some jobs may require email verification. In such cases, we will ask you to tap a number sent to your custom Gmail account to verify the application. 6. What if I want to apply to more than 10 jobs a week? If you want to apply to more than 10 jobs in a week, you can upgrade to a higher plan, such as the Starter or Plus package, which allows for 200 to 300 applications per month. 7. Can I update my resume during the process? Yes, if you need to update your resume, you can share the new version in the WhatsApp group. We also offer a resume formatting service to ensure your resume is ATS-friendly. This service is available for an additional fee. 8. How do I track the applications and responses? You will receive updates in the WhatsApp group whenever an application is submitted. We will also inform you if any employers request additional information, such as skill tests or further verification. 9. What happens when my promotional plan ends? When your promotional plan ends, you can choose to upgrade to a non-promo plan to continue the service. We offer a 10% discount for continuing clients. Alternatively, you can opt to keep receiving job listings and apply on your own. 10. What should I do if I have an urgent question or concern? If you have an urgent question or need to discuss something specific, you can request a call through Calendly, which will be arranged based on the availability of our team members. 11. How can I cancel or pause my subscription? You can cancel or pause your subscription at any time. Detailed instructions on how to do this are provided in the onboarding guide.