CSA exam1.pdf

Question 1 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields,...

Question 1 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Question 2 What are the advantages of using Flow Designer? (Choose three) A. Supports advanced developers B. Enables complicated scripting C. Reduces technical debt D. Less manual scripting E. Smooth integration with 3rd party systems. Question 3 Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance Question 4 Which ServiceNow contains a resource which provides the following; A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? A. Common Services Data Model (CSDM) B. Information Technology Service Management (ITSM) C. Configuration Management Database (CMDB) D. Information Technology Infrastructure Library (ITIL) Question 5 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy Question 6 What is the purpose of flagging an article in a knowledge base? A. To mark an article to read later B. Allow a user to submit feedback about an article C. Reporting an error D. None of Above Question 7 What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Question 8 What is the difference between a UI Policy and Data Policy? A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions D. Data Policies run only after UI Policies run successfully Question 9 Select the three components of a Filter Condition: A. Field B. Sum C. Operator D. Value Question 10 Which section of the ServiceNow UI allows you to perform a global search? A. Application Navigator B. Banner frame C. List pane D. Content frame Question 11 What would NOT appear in the Application Navigator if ”service” is typed into the filter field? A. Configuration > Business Services B. Self-Service > Knowledge C. Service Portal > Widgets D. Incident > Assigned to me Question 12 Which of the following is used to categorize, flag, and locate records? A. Search B. Favorites C. Tags D. Bookmarks Question 13 How is coalesce used in Import Sets? A. Coalesce is a method to merge multiple Transform maps before the load data step in the import process B. Using coalesce, import sets may update existing records in a destination Production table C. If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record D. Using coalesce, the import set application does match source values to currently existing target values, a new record is inserted Question 14 What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four) A. Group members can choose their tasks from My Groups Work B. Groups can assign tasks to users based on on-call schedules C. Site support members can pick tasks, based on Location D. Groups can assign tasks to users based on skills E. Group members can avoid tasks, which are nearing SLA breach F. Groups can assign tasks to users based on availability Question 15 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorites C. Tag D. Bookmark Question 16 What is the difference between 'Insert' and 'Insert and stay’? A. Insert and stay creates new record and stays on the newly created record form, while Insert creates a new record & redirects to list view B. Insert and stay copies the record and redisplays the list while Insert copies the record and keeps it open C. Insert and stay creates new record and stays on the previous record form, while Insert creates a new record and stays on the newly created record form D. There's no major difference between 'Insert' and 'Insert and stay' Question 17 A Group represents? A. Users having common purpose B. Subscription C. Set of Permissions D. Collection of Tasks Question 18 Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Question 19 What is the recommended way to share a report? A. Share the Report B. Download as PDF C. Attachment in Email D. None of Above Question 20 Which of the following are the ways an end user can leave feedback about an article? A. Leave the comment on the Article B. Mark the Article as helpful or not helpful C. Give Rating D. All of Above Question 21 In the Now Platform, filter conditions are also referred? A. Criteria B. Operators C. Breadcrumbs D. Search by Script Question 22 Which statements is not True? A. ServiceNow is not a SaaS (Software as a Service) B. ServiceNow is not a Multi-tenant system as there is a risk to mingle each other data C. Now Platform user interface is not the primary way to interact with the applications and information in a ServiceNow instance D. A record with no domain is "Global" until the record is assigned to a particular domain Question 23 After finishing your work on High Security Settings, what do you do to return to normal admin security levels? A. Select Normal role B. Log out and back in C. Use System Administration > Normal Security module D. Select Global Update Set E. End Impersonation Question 24 On a home page, which one of the following page elements accesses Knowledge Base Articles? A. System information B. My Requests C. Service catalog D. News. Question 25 What is the most common role that has access to almost all platform features, functions, and data? A. Security Admin [security_admin] B. Sys Admin [sys_admin] C. Admin [sn_admin] D. System Administrator [admin] E. Base Admin [base_admin] Question 26 What is the platform name for the User table? A. u_users B. sys_users C. x_users D. sys_user Question 27 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default Question 28 Flow Designers can be used for? A. Integration with 3rd party systems/tools B. Orchestrate business processes across services C. Reduce scripting to simplify upgrades and deployments D. Extend flow content by subscribing to IntegrationHub or installing spokes E. Promotes process automation, to develop and share reusable actions F. All of Above Question 29 Which one of the following shows correct options visible in the Banner Frame? A. Help icon, global search, contextual app pill, user menu B. Homepage & dashboard, forms, list of records C. All menus, favorites, history, navigation filter D. None of above Question 30 What type of field relationship that can hold a reference to a record on another table? A. One-to-One B. One-to-Many C. Many-to-Many D. Many-to-One Question 31 The sequence of publishing Knowledge articles is? A. Draft --> Review --> Publish B. Review --> Draft --> Publish C. Draft --> Publish --> Review D. None of Above. Question 32 Which is not the main section while configuring email notifications? A. When to send B. Who will receive C. What it will contain D. Language of Email Question 33 Which icon would you double click, to expand and collapse the list of all Applications and Modules? A. Star B. Clock C. Application D. Funnel Question 34 Which are the major components of the Service Catalog? (Choose three) A. Field Items B. Versions C. Record Producers D. Order guides E. Workflows Question 35 Which of the following is used to initiate a flow? A. A Trigger B. Core Action C. A spoke D. An Event Question 36 Which of the following is not a Data Visualization Strategy? A. Reports B. Charts C. Export D. Dashboards Question 37 Which is the sequence to run an Update Set on an instance? A. Retrieve, Preview, Commit, Apply B. Preview, Retrieve, Commit, Apply C. Commit, Retrieve, Preview, Apply D. Apply, Retrieve, Preview, Commit Question 38 In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Question 39 Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? A. Agent Assist B. Virtual Agent C. Now Messenger D. Connect Agent Question 40 Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling C. Dot-Walking D. Record-Hopping Question 41 Which one statement correctly describes Access Control rule evaluation? A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first B. If more than one rule applies to a row, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. Rules are evaluated from the general to the specific, so a table rule must be active to continue Question 42 What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Question 43 What is the best practice related to using the Default Update Set for moving customizations between instances? A. Merge Default update sets before moving between instances B. Submit Default update set to application repository C. You should not use the Default Update sets for moving between instances D. Keep Default update set to maximum of 20 records, for troubleshooting purposes Question 44 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Question 45 Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form Question 46 What are the steps for applying an update set to an instance? A. Retrieve, Preview, Commit B. Specify, Transform, Apply C. Retrieve, Assess, Apply D. Get, Test, Push E. Pull, Review, Push Question 47 When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform? A. snc_abc B. abc C. u_abc D. sys_abc Question 48 What icon do you use to change the label on a Favorite? A. Clock B. Hamburger C. Pencil D. Three dots E. Triangle. F. Star Question 49 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA Question 50 What are different types of Data Sources, which may be imported into ServiceNow? (Choose four) A. Local Sources (i.e. XML, CSV, Excel) B. Implementation Spoke C. DataHub D. JDBC Connection E. Network Server F. LDAP Connection Question 51 When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account? A. Turn your computer off and on again B. Clear browser cache C. End Impersonation D. Log out and back in Question 52 If a knowledge base has no access details specified, what users are able to read articles in that knowledge base? A. ITIL users B. Any user with an article’s permalink C. Any active user D. No users E. Users with kb_user role Question 53 When creating a new notification, what must you define? (Choose three) A. The associated knowledge base B. Settings for handing inactive user accounts C. Under what conditions is the notification sent D. Who receives the notification E. What the content of the notification Question 54 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Question 55 What are the three key tables in an enterprise CMDB? (Choose three) A. cmdb B. sn_cmdb_bak C. cmdb_rel_ci D. sn_cmdb E. cmdb_bak F. cmdb_ci G. sn_cmdb_ci Question 56 Which role can manage multiple knowledge bases? A. knowledge_base_admin B. kb_admin C. sn_kb_admin D. knowledge_admin Question 57 When importing data, what happens to imported rows, if no coalesce field is specified? A. All rows are rejected from the import, as coalesce field is required B. All rows are treated as new records. No existing records are updated C. Duplicate rows are rejected from the import D. All rows are treated as new records, but errors will be flagged in the import log Question 58 Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Question 59 Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist? A. IMDB B. ITSM C. CSDM D. CMDB E. LDAP Question 60 Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three) A. One Approval can have many Requests B. One Request can have many Requested Items C. One Requested Item can have many Approvals D. One Requested Item can have many Catalog Tasks E. One Cart can have many Requests