CompTIA A+ Core 1 (220-1101) Exam Objectives PDF

CompTIA A+ Certification Exam Core 1 Objectives EXAM NUMBER: CORE 1 (220-1101) About the Exam Candidates are encouraged to use this document to help prepare for the CompTIA A+ Core 1 (220-1101) certification exam. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (2...

CompTIA A+ Certification Exam Core 1 Objectives EXAM NUMBER: CORE 1 (220-1101) About the Exam Candidates are encouraged to use this document to help prepare for the CompTIA A+ Core 1 (220-1101) certification exam. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1101) and Core 2 (220-1102). The CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams will verify the successful candidate has the knowledge and skills required to: • • • • • • Install, configure, and maintain computer equipment, mobile devices, and software for end users Service components based on customer requirements Understand networking basics and apply basic cybersecurity methods to mitigate threats Properly and safely diagnose, resolve, and document common hardware and software issues Apply troubleshooting skills and provide customer support using appropriate communication skills Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments This is equivalent to 12 months of hands-on experience working in a help desk support technician, desktop support technician, or field service technician job role. These content examples are meant to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination. EXAM ACCREDITATION The CompTIA A+ Core 1 (220-1101) exam is accredited by ANSI to show compliance with the ISO 17024 standard and, as such, undergoes regular reviews and updates to the exam objectives. EXAM DEVELOPMENT CompTIA exams result from subject-matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an entry-level IT professional. CompTIA AUTHORIZED MATERIALS USE POLICY CompTIA Certifications, LLC is not affiliated with and does not authorize, endorse, or condone utilizing any content provided by unauthorized third-party training sites (aka “brain dumps”). Individuals who utilize such materials in preparation for any CompTIA examination will have their certifications revoked and be suspended from future testing in accordance with the CompTIA Candidate Agreement. In an effort to more clearly communicate CompTIA’s exam policies on use of unauthorized study materials, CompTIA directs all certification candidates to the CompTIA Certification Exam Policies. Please review all CompTIA policies before beginning the study process for any CompTIA exam. Candidates will be required to abide by the CompTIA Candidate Agreement. If a candidate has a question as to whether study materials are considered unauthorized (aka “brain dumps”), he/she should contact CompTIA at [email protected] to confirm. PLEASE NOTE The lists of examples provided in bulleted format are not exhaustive lists. Other examples of technologies, processes, or tasks pertaining to each objective may also be included on the exam, although not listed or covered in this objectives document. CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our exams are current, and the security of the questions is protected. When necessary, we will publish updated exams based on existing exam objectives. Please know that all related exam preparation materials will still be valid. CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 TEST DETAILS Required exam A+ Core 1 (220-1101) Number of questions Maximum of 90 Types of questions Multiple-choice and performance-based Length of test 90 minutes Recommended experience 12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role Passing score 675 (on a scale of 100–900) EXAM OBJECTIVES (DOMAINS) The table below lists the domains measured by this examination and the extent to which they are represented. DOMAIN 1.0 2.0 3.0 4.0 5.0 Total PERCENTAGE OF EXAMINATION Mobile Devices Networking Hardware Virtualization and Cloud Computing Hardware and Network Troubleshooting 15% 20% 25% 11% 29% 100% CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 1.0 Mobile Devices 1.1 Given a scenario, install and configure laptop hardware and components. • Hardware/device replacement - Battery - Keyboard/keys - Random-access memory (RAM) 1.2 • Physical privacy and security components - Biometrics - Near-field scanner features Compare and contrast the display components of mobile devices. • Types - Liquid crystal display (LCD) M In-plane switching (IPS) M Twisted nematic (TN) M Vertical alignment (VA) - Organic light-emitting diode (OLED) 1.3 - Hard disk drive (HDD)/solidstate drive (SSD) migration - HDD/SSD replacement - Wireless cards • Mobile display components • WiFi antenna connector/ placement • Camera/webcam • Microphone • Touch screen/digitizer • Inverter Given a scenario, set up and configure accessories and ports of mobile devices. • Connection methods - Universal Serial Bus (USB)/ USB-C/microUSB/miniUSB - Lightning - Serial interfaces - Near-field communication (NFC) - Bluetooth - Hotspot • Accessories - Touch pens - Headsets - Speakers - Webcam CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 • Docking station • Port replicator • Trackpad/drawing pad 1.0 | Mobile Devices 1.4 Given a scenario, configure basic mobile-device network connectivity and application support. • Wireless/cellular data network (enable/disable) - 2G/3G/4G/5G - Hotspot - Global System for Mobile Communications (GSM) vs. code-division multiple access (CDMA) - Preferred Roaming List (PRL) updates • Bluetooth - Enable Bluetooth - Enable pairing - Find a device for pairing - Enter the appropriate PIN code - Test connectivity • Location services - Global Positioning System (GPS) services - Cellular location services • Mobile device management (MDM)/mobile application management (MAM) - Corporate email configuration - Two-factor authentication - Corporate applications CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 • Mobile device synchronization - Account setup M Microsoft 365 M Google Workspace M iCloud - Data to synchronize M Mail M Photos M Calendar M Contacts M Recognizing data caps 2.0 Networking 2.1 Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes. • Ports and protocols - 20/21 – File Transfer Protocol (FTP) - 22 – Secure Shell (SSH) - 23 – Telnet - 25 – Simple Mail Transfer Protocol (SMTP) - 53 – Domain Name System (DNS) - 67/68 – Dynamic Host Configuration Protocol (DHCP) - 80 – Hypertext Transfer Protocol (HTTP) - 110 – Post Office Protocol 3 (POP3) 2.2 - 137/139 – Network Basic Input/ Output System (NetBIOS)/ NetBIOS over TCP/IP (NetBT) - 143 – Internet Mail Access Protocol (IMAP) - 161/162 – Simple Network Management Protocol (SNMP) - 389 – Lightweight Directory Access Protocol (LDAP) - 443 – Hypertext Transfer Protocol Secure (HTTPS) - 445 – Server Message Block (SMB)/Common Internet File System (CIFS) - 3389 – Remote Desktop Protocol (RDP) • TCP vs. UDP - Connectionless M DHCP M Trivial File Transfer Protocol (TFTP) - Connection-oriented M HTTPS M SSH Compare and contrast common networking hardware. • Routers • Switches - Managed - Unmanaged • Access points • Patch panel • Firewall • Power over Ethernet (PoE) - Injectors - Switch - PoE standards • Hub CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 • • • • • Cable modem Digital subscriber line (DSL) Optical network terminal (ONT) Network interface card (NIC) Software-defined networking (SDN) 2.0 | Networking 2.3 Compare and contrast protocols for wireless networking. • Frequencies - 2.4GHz - 5GHz • Channels - Regulations - 2.4GHz vs. 5GHz • Bluetooth 2.4 • Long-range fixed wireless - Licensed - Unlicensed - Power - Regulatory requirements for wireless power • NFC • Radio-frequency identification (RFID) Summarize services provided by networked hosts. • Server roles - DNS - DHCP - Fileshare - Print servers - Mail servers - Syslog - Web servers - Authentication, authorization, and accounting (AAA) 2.5 • 802.11 - a - b - g - n - ac (WiFi 5) - ax (WiFi 6) • Internet appliances - Spam gateways - Unified threat management (UTM) - Load balancers - Proxy servers • Legacy/embedded systems - Supervisory control and data acquisition (SCADA) • Internet of Things (IoT) devices Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks. • Internet Protocol (IP) addressing - IPv4 M Private addresses M Public addresses - IPv6 - Automatic Private IP Addressing (APIPA) - Static - Dynamic - Gateway CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 2.0 | Networking 2.6 Compare and contrast common network configuration concepts. • DNS - Address M A M AAAA - Mail exchanger (MX) - Text (TXT) M Spam management (i) DomainKeys Identified Mail (DKIM) (ii) Sender Policy Framework (SPF) (iii) Domain-based Message Authentication, Reporting, and Conformance (DMARC) 2.7 Compare and contrast Internet connection types, network types, and their features. • Internet connection types - Satellite - Fiber - Cable - DSL - Cellular - Wireless Internet service provider (WISP) 2.8 • DHCP - Leases - Reservations - Scope • Virtual LAN (VLAN) • Virtual private network (VPN) • Network types - Local area network (LAN) - Wide area network (WAN) - Personal area network (PAN) - Metropolitan area network (MAN) - Storage area network (SAN) - Wireless local area network (WLAN) Given a scenario, use networking tools. • Crimper • Cable stripper • WiFi analyzer • Toner probe • Punchdown tool • Cable tester CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 • Loopback plug • Network tap 3.0 Hardware 3.1 Explain basic cable types and their connectors, features, and purposes. • Network cables - Copper M Cat 5 M Cat 5e M Cat 6 M Cat 6a M Coaxial M Shielded twisted pair (i) Direct burial M Unshielded twisted pair - Plenum - Optical M Fiber - T568A/T568B • Peripheral cables - USB 2.0 - USB 3.0 - Serial - Thunderbolt • Video cables 3.2 - High-Definition Multimedia Interface (HDMI) - DisplayPort - Digital Visual Interface (DVI) - Video Graphics Array (VGA) • Hard drive cables - Serial Advanced Technology Attachment (SATA) - Small Computer System Interface (SCSI) - External SATA (eSATA) - Integrated Drive Electronics (IDE) • Adapters • Connector types - RJ11 - RJ45 - F type - Straight tip (ST) - Subscriber connector (SC) - Lucent connector (LC) - Punchdown block - microUSB - miniUSB - USB-C - Molex - Lightning port - DB9 Given a scenario, install the appropriate RAM. • RAM types - Virtual RAM - Small outline dual inline memory module (SODIMM) - Double Data Rate 3 (DDR3) - Double Data Rate 4 (DDR4) - Double Data Rate 5 (DDR5) - Error correction code (ECC) RAM • • • • Single-channel Dual-channel Triple-channel Quad-channel CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 3.0 | Hardware 3.3 Given a scenario, select and install storage devices. • Hard drives - Speeds M 5,400rpm M 7,200rpm M 10,000rpm M 15,000rpm - Form factor M 2.5 M 3.5 3.4 • SSDs - Communications interfaces M Non-volatile Memory Express (NVMe) M SATA M Peripheral Component Interconnect Express (PCIe) - Form factors M M.2 M mSATA • Drive configurations - Redundant Array of Independent (or Inexpensive) Disks (RAID) 0, 1, 5, 10 • Removable storage - Flash drives - Memory cards - Optical drives Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards. • Motherboard form factor - Advanced Technology eXtended (ATX) - Information Technology eXtended (ITX) • Motherboard connector types - Peripheral Component Interconnect (PCI) - PCI Express (PCIe) - Power connectors - SATA - eSATA - Headers - M.2 • Motherboard compatibility - CPU sockets M Advanced Micro Devices, Inc. (AMD) M Intel - Server - Multisocket - Desktop - Mobile • Basic Input/Output System (BIOS)/Unified Extensible Firmware Interface (UEFI) settings - Boot options - USB permissions - Trusted Platform Module (TPM) security features - Fan considerations - Secure Boot - Boot password • Encryption - TPM - Hardware security module (HSM) • CPU architecture - x64/x86 - Advanced RISC Machine (ARM) - Single-core - Multicore CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 - Multithreading - Virtualization support • Expansion cards - Sound card - Video card - Capture card - NIC • Cooling - Fans - Heat sink - Thermal paste/pads - Liquid 3.0 | Hardware 3.5 Given a scenario, install or replace the appropriate power supply. • Input 110-120 VAC vs. 220-240 VAC • Output 3.3V vs. 5V vs. 12V • 20-pin to 24-pin motherboard adapter 3.6 Given a scenario, deploy and configure multifunction devices/ printers and settings. • Properly unboxing a device – setup location considerations • Use appropriate drivers for a given OS - Printer Control Language (PCL) vs. PostScript • Device connectivity - USB - Ethernet - Wireless 3.7 • Redundant power supply • Modular power supply • Wattage rating • Public/shared devices - Printer share - Print server • Configuration settings - Duplex - Orientation - Tray settings - Quality • Security - User authentication - Badging - Audit logs - Secured prints • Network scan services - Email - SMB - Cloud services • Automatic document feeder (ADF)/flatbed scanner Given a scenario, install and replace printer consumables. • Laser - Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separation pads, duplexing assembly - Imaging process: processing, charging, exposing, developing, transferring, fusing, and cleaning - Maintenance: Replace toner, apply maintenance kit, calibrate, clean • Inkjet - Ink cartridge, print head, roller, feeder, duplexing assembly, carriage belt - Calibration - Maintenance: Clean heads, replace cartridges, calibrate, clear jams • Thermal - Feed assembly, heating element - Special thermal paper - Maintenance: Replace paper, clean heating element, remove debris - Heat sensitivity of paper CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 • Impact - Print head, ribbon, tractor feed - Impact paper - Maintenance: Replace ribbon, replace print head, replace paper • 3-D printer - Filament - Resin - Print bed 4.0 Virtualization and Cloud Computing 4.1 Summarize cloud-computing concepts. • Common cloud models - Private cloud - Public cloud - Hybrid cloud - Community cloud - Infrastructure as a service (IaaS) - Software as a service (SaaS) - Platform as a service (PaaS) 4.2 • Cloud characteristics - Shared resources - Metered utilization - Rapid elasticity - High availability - File synchronization • Desktop virtualization - Virtual desktop infrastructure (VDI) on premises - VDI in the cloud Summarize aspects of client-side virtualization. • Purpose of virtual machines - Sandbox - Test development - Application virtualization M Legacy software/OS M Cross-platform virtualization • Resource requirements • Security requirements CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 5.0 Hardware and Network Troubleshooting 5.1 Given a scenario, apply the best practice methodology to resolve problems. • Always consider corporate policies, procedures, and impacts before implementing changes 1. Identify the problem - Gather information from the user, identify user changes, and, if applicable, perform backups before making changes - Inquire regarding environmental or infrastructure changes 5.2 2. Establish a theory of probable cause (question the obvious) - If necessary, conduct external or internal research based on symptoms 3. Test the theory to determine the cause - Once the theory is confirmed, determine the next steps to resolve the problem - If the theory is not confirmed, re-establish a new theory or escalate 4. Establish a plan of action to resolve the problem and implement the solution - Refer to the vendor’s instructions for guidance 5. Verify full system functionality and, if applicable, implement preventive measures 6. Document the findings, actions, and outcomes Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power. • Common symptoms - Power-on self-test (POST) beeps - Proprietary crash screens (blue screen of death [BSOD]/ pinwheel) - Black screen No power Sluggish performance Overheating Burning smell CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 - Intermittent shutdown Application crashes Grinding noise Capacitor swelling Inaccurate system date/time 5.0 | Hardware and Network Troubleshooting 5.3 Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays. • Common symptoms - Light-emitting diode (LED) status indicators - Grinding noises - Clicking sounds 5.4 Bootable device not found Data loss/corruption RAID failure Self-monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) failure - Extended read/write times - Input/output operations per second (IOPS) - Missing drives in OS Given a scenario, troubleshoot video, projector, and display issues. • Common symptoms - Incorrect data source - Physical cabling issues - Burned-out bulb 5.5 - - Fuzzy image Display burn-in Dead pixels Flashing screen - Incorrect color display Audio issues Dim image Intermittent projector shutdown Given a scenario, troubleshoot common issues with mobile devices. • Common symptoms - Poor battery health - Swollen battery - Broken screen - Improper charging Poor/no connectivity Liquid damage Overheating CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 - Digitizer issues Physically damaged ports Malware Cursor drift/touch calibration 5.0 | Hardware and Network Troubleshooting 5.6 Given a scenario, troubleshoot and resolve printer issues. • Common symptoms - Lines down the printed pages - Garbled print - Toner not fusing to paper - Paper jams - Faded print - Incorrect paper size 5.7 - Paper not feeding Multipage misfeed Multiple prints pending in queue Speckling on printed pages Double/echo images on the print Incorrect chroma display Grinding noise - Finishing issues M Staple jams M Hole punch - Incorrect page orientation Given a scenario, troubleshoot problems with wired and wireless networks. • Common symptoms - Intermittent wireless connectivity - Slow network speeds - Limited connectivity - Jitter - Poor Voice over Internet Protocol (VoIP) quality CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 - Port flapping - High latency - External interference CompTIA A+ Core 1 (220-1101) Acronym List The following is a list of acronyms that appear on the CompTIA A+ Core 1 (220-1101) exam. Candidates are encouraged to review the complete list and attain a working knowledge of all listed acronyms as part of a comprehensive exam preparation program. Acronym Definition AAA Authentication, Authorization, and Accounting AC Alternating Current ACL Access Control List ADF Automatic Document Feeder AES Advanced Encryption Standard AP Access Point APFS Apple File System APIPA Automatic Private Internet Protocol Addressing APK Android Package ARM Advanced RISC [Reduced Instruction Set Computer] Machine ARP Address Resolution Protocol ATA Advanced Technology Attachment ATM Asynchronous Transfer Mode ATX Advanced Technology Extended AUP Acceptable Use Policy BIOS Basic Input/Output System BSOD Blue Screen of Death BYOD Bring Your Own Device CAD Computer-aided Design CAPTCHA Completely Automated Public Turing Test to Tell Computers and Humans Apart CD Compact Disc CDFS Compact Disc File System CDMA Code-Division Multiple Access CERT Computer Emergency Response Team CIFS Common Internet File System CMD Command Prompt CMOS Complementary Metal-Oxide Semiconductor CPU Central Processing Unit CRL Certificate Revocation List DC Direct Current DDoS Distributed Denial of Service DDR Double Data Rate DHCP Dynamic Host Configuration Protocol CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 Acronym DIMM DKIM DMA DMARC DNS DoS DRAM DRM DSL DVI DVI-D ECC EFS EMI EOL eSATA ESD EULA exFAT ext FAT FAT12 FAT16 FAT32 FSB FTP GFS GPS GPT GPU GSM GUI GUID HAL HAV Definition Dual Inline Memory Module DomainKeys Identified Mail Direct Memory Access Domain-based Message Authentication, Reporting, and Conformance Domain Name System Denial of Service Dynamic Random-Access Memory Digital Rights Management Digital Subscriber Line Digital Visual Interface Digital Visual Interface-Digital Error Correcting Code Encrypting File System Electromagnetic Interference End-of-Life External Serial Advanced Technology Attachment Electrostatic Discharge End-User License Agreement Extensible File Allocation Table Extended File System File Allocation Table 12-bit File Allocation Table 16-bit File Allocation Table 32-bit File Allocation Table Front-Side Bus File Transfer Protocol Grandfather-Father-Son Global Positioning System GUID [Globally Unique Identifier] Partition Table Graphics Processing Unit Global System for Mobile Communications Graphical User Interface Globally Unique Identifier Hardware Abstraction Layer Hardware-assisted Virtualization Acronym HCL HDCP HDD HDMI HSM HTML HTTP HTTPS I/O IaaS ICR IDE IDS IEEE IMAP IOPS IoT IP IPS IPS IPSec IR IrDA IRP ISO ISP ITX KB KVM LAN LC LCD LDAP LED MAC MAM MAN MBR MDM MFA MFD MFP MMC MOU MSDS MSRA Definition Hardware Compatibility List High-bandwidth Digital Content Protection Hard Disk Drive High-Definition Multimedia Interface Hardware Security Module Hypertext Markup Language Hypertext Transfer Protocol Hypertext Transfer Protocol Secure Input/Output Infrastructure as a Service Intelligent Character Recognition Integrated Drive Electronics Intrusion Detection System Institute of Electrical and Electronics Engineers Internet Mail Access Protocol Input/Output Operations Per Second Internet of Things Internet Protocol Intrusion Prevention System In-plane Switching Internet Protocol Security Infrared Infrared Data Association Incident Response Plan International Organization for Standardization Internet Service Provider Information Technology eXtended Knowledge Base Keyboard-Video-Mouse Local Area Network Lucent Connector Liquid Crystal Display Lightweight Directory Access Protocol Light-emitting Diode Media Access Control/Mandatory Access Control Mobile Application Management Metropolitan Area Network Master Boot Record Mobile Device Management Multifactor Authentication Multifunction Device Multifunction Printer Microsoft Management Console Memorandum of Understanding Material Safety Data Sheet Microsoft Remote Assistance Acronym MX NAC NAT NDA NetBIOS NetBT NFC NFS NIC NTFS NVMe OCR OLED ONT OS PaaS PAN PC PCIe PCL PE PII PIN PKI PoE POP3 POST PPP PRL PSU PXE RADIUS RAID RAM RDP RF RFI RFID RJ11 RJ45 RMM RTO SaaS SAN SAS SATA CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 Definition Mail Exchange Network Access Control Network Address Translation Non-disclosure Agreement Networked Basic Input/Output System NetBIOS over TCP/IP [Transmission Control Protocol/Internet Protocol] Near-field Communication Network File System Network Interface Card New Technology File System Non-volatile Memory Express Optical Character Recognition Organic Light-emitting Diode Optical Network Terminal Operating System Platform as a Service Personal Area Network Personal Computer Peripheral Component Interconnect Express Printer Command Language Preinstallation Environment Personally Identifiable Information Personal Identification Number Public Key Infrastructure Power over Ethernet Post Office Protocol 3 Power-on Self-Test Point-to-Point Protocol Preferred Roaming List Power Supply Unit Preboot Execution Environment Remote Authentication Dial-in User Service Redundant Array of Independent (or Inexpensive) Disks Random-access Memory Remote Desktop Protocol Radio Frequency Radio-Frequency Interference Radio-Frequency Identification Registered Jack Function 11 Registered Jack Function 45 Remote Monitoring and Management Recovery Time Objective Software as a Service Storage Area Network Serial Attached SCSI [Small Computer System Interface] Serial Advanced Technology Attachment Acronym SC SCADA SCP SCSI SDN SFTP SIM SIMM S.M.A.R.T. SMB SMS SMTP SNMP SNTP SODIMM SOHO SPF SQL SRAM SSD SSH SSID SSL SSO ST STP TACACS TCP TCP/IP TFTP TKIP Definition Subscriber Connector Supervisory Control and Data Acquisition Secure Copy Protection Small Computer System Interface Software-defined Networking Secure File Transfer Protocol Subscriber Identity Module Single Inline Memory Module Self-monitoring Analysis and Reporting Technology Server Message Block Short Message Service Simple Mail Transfer Protocol Simple Network Management Protocol Simple Network Time Protocol Small Outline Dual Inline Memory Module Small Office/Home Office Sender Policy Framework Structured Query Language Static Random-access Memory Solid-State Drive Secure Shell Service Set Identifier Secure Sockets Layer Single Sign-on Straight Tip Shielded Twisted Pair Terminal Access Controller Access-Control System Transmission Control Protocol Transmission Control Protocol/Internet Protocol Trivial File Transfer Protocol Temporal Key Integrity Protocol Acronym TLS TN TPM UAC UDP UEFI UNC UPnP UPS USB UTM UTP VA VDI VGA VLAN VM VNC VoIP VPN VRAM WAN WEP WISP WLAN WMN WPA WWAN XSS CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 3.0 Definition Transport Layer Security Twisted Nematic Trusted Platform Module User Account Control User Datagram Protocol Unified Extensible Firmware Interface Universal Naming Convention Universal Plug and Play Uninterruptible Power Supply Universal Serial Bus Unified Threat Management Unshielded Twisted Pair Vertical Alignment Virtual Desktop Infrastructure Video Graphics Array Virtual LAN [Local Area Network] Virtual Machine Virtual Network Computer Voice over Internet Protocol Virtual Private Network Video Random-access Memory Wide Area Network Wired Equivalent Privacy Wireless Internet Service Provider Wireless LAN [Local Area Network] Wireless Mesh Network WiFi Protected Access Wireless Wide Area Network Cross-site Scripting CompTIA A+ Core 1 (220-1101) Proposed Hardware and Software List **CompTIA has included this sample list of hardware and software to assist candidates as they prepare for the A+ Core 1 (220-1101) exam. This list may also be helpful for training companies that wish to create a lab component to their training offering. The bulleted lists below each topic are sample lists and are not exhaustive. Equipment • Apple tablet/smartphone • Android tablet/smartphone • Windows tablet • Chromebook • Windows laptop/Mac laptop/Linux laptop • Windows desktop/Mac desktop/ Linux desktop • Windows server with Active Directory and Print Management • Monitors • Projectors • SOHO router/switch • Access point • VoIP phone • Printer - Laser/inkjet - Wireless - 3-D printer - Thermal • Surge suppressor • Uninterruptible power supply (UPS) • Smart devices (IoT devices) • Server with a hypervisor • Punchdown block • Patch panel • Webcams • Speakers • Microphones Spare parts/hardware • Motherboards • RAM • Hard drives • Power supplies • Video cards • Sound cards • Network cards • Wireless NICs • Fans/cooling devices/heat sink • CPUs • Assorted connectors/cables - USB - HDMI - DisplayPort - DVI - VGA • Adapters - Bluetooth adapter • Network cables • Unterminated network cable/ connectors • Alternating current (AC) adapters • Optical drives • Screws/standoffs • Cases • Maintenance kit • Mice/keyboards • Keyboard-video-mouse (KVM) • Console cable • SSD Tools • Screwdriver • Multimeter • Wire cutters • Punchdown tool • Crimper • Power supply tester • Cable stripper • Standard technician toolkit • Electrostatic discharge (ESD) strap • Thermal paste • Cable tester • Cable toner • WiFi analyzer • SATA to USB connectors Software • Operating systems - Linux - Chrome OS - Microsoft Windows - macOS - Android - iOS • Preinstallation environment (PE) disk/live compact disc (CD) • Antivirus software • Virtualization software • Anti-malware • Driver software © 2021 CompTIA, Inc., used under license by CompTIA, Inc. All rights reserved. All certification programs and education related to such programs are operated exclusively by CompTIA, Inc. CompTIA is a registered trademark of CompTIA, Inc. in the U.S. and internationally. Other brands and company names mentioned herein may be trademarks or service marks of CompTIA, Inc. or of their respective owners. Reproduction or dissemination prohibited without the written consent of CompTIA, Inc. Printed in the U.S. 08301-Nov2020