Communication Guide PDF

1 Welcome and Onboarding Messages Using Whatsapp Business is recommended because it allows you to create keyboard shortcuts for frequently sent messages. This streamlines the initial communication with clients. Watch this video as a guide: Welcome Message 1 (attach T&C): First is to send the clien...

1 Welcome and Onboarding Messages Using Whatsapp Business is recommended because it allows you to create keyboard shortcuts for frequently sent messages. This streamlines the initial communication with clients. Watch this video as a guide: Welcome Message 1 (attach T&C): First is to send the client onboarding guide ``` Hi, Welcome to Mobius!! Ashwin here is our founder and CEO, Hanna, the COO and myself, _ as admin assistant. Hi, Welcome to Mobius!! Ashwin here is our founder and CEO and I am Hanna, the COO. To ensure a smooth onboarding experience, please carefully read the attached onboarding guide. It provides an overview of our service, what we expect from you, our application process timeline and other important details. Key Points to Note: *Updated Resume*: Ensure your resume is updated with your latest job experiences, skills, and references. *Custom Email Account*: Create a custom Gmail account and share the credentials with us. We will use this email for applying to jobs, as some require verification to proceed. It’s better that you create the account yourself to avoid the risk of it being deleted or deactivated. *Acknowledgement*: To proceed, please acknowledge the T&Cs by simply replying ‘Ack,’ share the custom email credentials, and let us know your preference if you are unable to provide feedback on the jobs compiled within 24 hours. Your options are: >We move all the "For Approval" jobs to the "Apply" tab and proceed with the applications, or >We wait for your approval and continue applying next Monday. Thank you! ``` **Note:** Attach the T&C file with this message. The file can be downloaded [here]. Welcome Message 2 (attach resume) ``` Also, I wanted to let you know that we’ll be proceeding with the application using this resume. If you have any updated resume that you want to use, feel free to send it here. If you would like to overhaul the resume, Mobius also offers a resume rebuild service. You can sign up on Mobiusengine.ai if that's of interest. ``` **Note** Attach the Resume file with this message. Make sure that the resume corresponds to the client’s name. Welcome Message 3 (availability) Here’s our team’s availability and expect a 4-6 hour response time for messages unless marked urgent.: [Attach Availability Picture] Welcome Message 4 (chatbot) We have also launched a custom support chatbot, so please use this for any questions at all. https://chatgpt.com/g/g-kptdoC5Im-mobius-support-bot Here’s are sample questions https://www.loom.com/share/850e459b07ac4860b03472c142fe60ba?sid=5d18b7b2-7b61-4 10e-b5e9-e9eb7ed64bff Welcome Message 4 (Cancellation) Note that you can cancel/pause your subscription anytime. Here’s a guide on how you can cancel your subscription. (Forward the cancellation video) Welcome Message 5 (Client Search Criteria) We are also in the process of building the first version of your application tracker and will send an initial list of jobs in 24-48 hours. Here are the search criteria we will use (based on your client intake form). Let us know if you have any edits or additions to this. [Job Title (3 job titles per application tracker) Location Salary Must have keywords in Job Title and Job Description Must not have keywords in Job Title Must not have keywords in Job Description ] 2 Tracker Updates Initial Tracker Ready but haven’t acknowledged the T&C Hi ____! I just want to inform you that we've already compiled an initial list of jobs for this week. But before we send the list, could you please acknowledge the T&Cs first? Thank you After Client Has Approved the jobs Thanks, __! We will proceed with the application then. Btw, your applications will be handled by our application delivery team. Karah leads this team and she will take the process from here. Btw, your applications will be handled by our application delivery team. Karah leads this team and she will take the process from here FOLLOW UP MESSAGES >If client did not acknowledge T&C after 24 hours Hi !Just following up—were you able to read and acknowledge the T&Cs? We’ll send the jobs once you acknowledge them. Thanks! > If client did not approve jobs in 24 hours Hi just checking in on this one. Were you able to see the initial list of jobs? Kindly let us know if they’re good to go and we’ll proceed with the application afterwards After Client Has Given Feedback to the Initial List of Jobs Based on your feedback, here’s the edited search criteria. Do you have any more edits or additions to this? Also, while editing and adding more jobs in the tracker, we will now proceed applying to the jobs that you’ve approved. Please expect an updated tracker in 24 hours. *search criteria* Resume Review Also, have you had a consultation with Ashwin yet? I just wanted to let you know that you can get a free 15-minute resume consultation with him. If you want, I’ll forward you to Liezel, our Resume Lead and she’ll schedule this resume consultation. 2 Weekly Updates (for Analysts) Check In Regarding Email Credentials Hi ____, just checking in if you were able to create a custom email for the application. If so, can you please share the credentials? We will use this email for applying, as some jobs require verification to proceed with an application. Thank you! Daily Update (Tuesday-Thursday on or before 8PM PST) Hi ___. Just a quick update- we have applied to __ jobs so far. You also have __ interview/connects today. [Copy Paste the company and job title from the spreadsheet] *Note: The update should include the attempted application. Meaning, successfully applied and skipped because additional info is needed. Do not include easy apply or job expired in the daily update. Use a sorting tool to organize the list. And simply copy paste the company and job title when giving update For example Hi Naga. Just a quick update- we have applied to 12 jobs so far. The Walt Disney Company Sr Digital Graphics Designer (Project Hire) 24 Seven TalentSenior Graphic Designer Resilinc Sr Graphic Designer MeUndies Senior Graphic Designer Golden Hippo® Web Landing Page Designer Hummingbird Marketing Services Marketing Coordinator & Web Designer The Judge Group SOCIAL MEDIA GRAPHIC DESIGNER (1037825) Dice Graphic Designer - Remote & Onsite 1 Day a week - LOCALS ONLY Issuer Direct Corporation Graphic Designer HotFoot Recruiters UX/UI Graphic Designer (REMOTE) Intrepid Digital Digital Graphic Designer FabFitFun Senior Graphic Designer Done applying every Friday (no additional info needed): Hi ____! I hope you’re doing well. Just a quick update. We have already successfully applied to ___ jobs on this week’s list. This week, you have __ interview/connects. To stay updated on the status of each application, you can access the tracker through this link on “Week X” tab: [Add link] Done applying every Friday (with additional info needed): Hi ______! I hope you're doing well. Just a quick update. We have already applied to ___ jobs on this week’s list (___ successful and __ needs additional info). This week, you have __ interview/connects. Some jobs also need other information so we can proceed with the application. [Additional Information] To stay updated on the status of each application, you can access the tracker through this link on “Week X” tab: [Add link]. Thanks and have a nice day!  Done compiling jobs for next week application Hi ______, I hope you are doing well. We've successfully added a curated list of jobs for next week's application cycle. Could you please check it out and provide your feedback at your earliest convenience so we can edit the list before we start the application next week. Thanks and have a nice day! Done compiling jobs for edited tracker Hey _______, We're done editing your tracker. If you have any more feedback, please let us know. But if you think the list is already good, then we'll proceed with applying to the additional jobs. We also encourage you to add jobs so we can apply to your preferred jobs as well. [Link] Checking in when client has no response (if it’s MONDAY or AFTER 24 HOURS) Hi____! Just checking in if you’ve seen the list on the spreadsheet already. If you have no further feedback, then we’ll proceed with the application now. Thanks! Giving heads up (after client approves tracker or AFTER 24 HOURS of no feedback) Hello _____. Just a heads-up. We will be proceeding with the application now using this resume. Also, I will continue to monitor the application status closely and keep you informed of any significant updates or responses from the employers. Should you have any questions or need further information, please feel free to reach out here on Whatsapp. Thanks! [Attach the resume] If with interview/connect Hi _____, [Company] reached out via email and asked for your availability for an interview. I’ve starred it for easy viewing. Please check your email at your earliest convenience. You can access the email using this credentials: Email: Password: Cancelling Hi, here’s a guide on how you can cancel [Attach cancellation video]  Client Asking for Refund For refund, please see attached the refund process and policy. Please let me know if you have further questions 3 FAQS Where do I put my answers on the questions from the remarks column? You can just type the answers for the questions in the Remarks Column as well. Do you craft cover letters? We don't craft cover letters for clients, but if you have one, please send it here, and we'll include it in your application. When you apply for a job, are you creating Indeed/dice/linkedIn account first? We’re using client’s custom email to sign up for accounts on indeed and dice. For easy apply on linkedin, our approach involves finding the original job post on the company's careers website and substituting the Easy Apply link. However, some jobs are exclusive to LinkedIn with an "Easy Apply" option. If we can't find an alternative link on the careers website, we'll skip those jobs and mark as "Easy Apply" in the tracker so client can apply. If you're comfortable sharing your LinkedIn credentials with us, we can also apply to the Easy Apply positions on your behalf. Just noticed the email on my resume may need update. Can you do this? We don’t edit resume but you can send us the edited version anytime. Added feedback on search criteria or tracker ○ Here’s the updated search criteria. Does this look good? ○ Here’s the edited search criteria. Can you confirm? Where do you need me to answer those questions? Should I add a column ? Hi ____, you can add a column for your answers, or you can simply put them in the remarks column after the question. When you guys are asked for cover letters, do you put something or do you leave it blank? As for the cover letter, we don’t include it if it’s not required For those jobs that require answers to specific questions to proceed with, what should I do? Hello _____, kindly provide answers to those questions. Once done, we will proceed with the application. You can either input the answers in the remarks column next to the questions or add a separate column for them. Thank you. Do I need to change the email on the resume to the new email I will create No need to change the email on your resume Can you give me a general outline of how the job application process is supposed to work every week? Also what you need from me to make this efficient? We will start applying now and you’ll get updates about the jobs we've applied to on your behalf. By Friday, we will finish all applications then give another set of jobs for next week’s cycle. We will then wait for your approval on Sunday before we start the application again on Monday. Can you give me a general outline of how the job application process is supposed to work every week? Also what you need from me to make this efficient? We will start applying now and you’ll get updates about the jobs we've applied to on your behalf. By Friday, we will finish all applications then give another set of jobs for next week’s cycle. We will then wait for your approval on Sunday before we start the application again on Monday. Do you score how my resume performs against leadership roles?Please let me know what you find after the resume review as mentioned in your website If there’s very few jobs in the tracker Hi Al, Mobius job board - search.mobiusengine.ai and our database has been updated today with jobs that were listed in the last 1 week. These are the most recent jobs available. We have also made a huge upgrade to our system and now we have job listings from both Linkedin and Indeed. Over 100K jobs were listed in the last week or so. However, for your search criteria, we have only found 2 jobs. Could it be that your search criteria is too rigid? At this volume, we cannot meet the committed volume of your plan. You can also look for the roles yourself at search.mobiusengine.ai. Can you please confirm what may be happening here?