Supply Chain Logistics Management PDF

(CHAPTER 1) B. Logistics SUPPLY CHAIN LOGISTICS (1.) The Logistical Value Proposition MANAGEMENT 6 effective tactics you need to create a (1.) The Supply Chain Revolution - It has comp...

(CHAPTER 1) B. Logistics SUPPLY CHAIN LOGISTICS (1.) The Logistical Value Proposition MANAGEMENT 6 effective tactics you need to create a (1.) The Supply Chain Revolution - It has compelling logistics value proposition reshaped contemporary strategic thinking 1. Be Clear In Your Service Offer Supply Chain Management - Consists of 2. Determine your target market firms collaborating to leverage strategic 3. Identify your competitors positioning 4. State your value proposition Logistics - The work required to move 5. Require an immediate response Supply Chain Strategy - Is a channel and 6. Offer a bulletproof guarantee business organizational arrangement. (2.) The Work of Logistics (2.) Supply Chain Information System Logistics management - is the strategic Modules side of logistics, involving the procurement Key Supply Chain Modules ‘Seven Rs’ is a popular way to define 1. Logistics and Transportation - are the the goal of logistics management: backbone of supply chains 2. Inventory Management - This SCM Get the right product module ensures the right product quantity At the right quantity is available at the right time At the right time - Inventory management tools also allow In the right condition you to control and minimize carrying costs To the right place - First-In, First-Out (FIFO) And to the right customer - Last-In, First-Out (LIFO) At the right cost 3. Purchase Order Management - This element provides a structured framework (3.) Logistical Operations - Is an essential 4. Warehouse Labor Management - part of the supply chain systems can strengthen workforce Logistics operations: 4 key processes planning and maximize productivity 1. Suppliers and manufacturers - 5. Supply chain planning - practices allow Obtaining raw materials is the first part organizations to meet operational of supply chain management challenges 2. Distributed fulfillment centers – 6. Procurement - Employ procurement Fullfilment Centers are warehouses software to minimize costs, maximize that hold inventory close to the end organizational value customer 7. Supply Chain Analytics – Analytics 3. Warehousing - is a key stage in the provides insights and data-driven logistics operations process that intelligence for strategic decision-making involves storing 8. Integrations - Integration with multiple 4. Shipping - Orders that are shipped to platforms like enterprise resource customers accurately and quickly 9. Warehouse Management - Lets you speaks manage efficient warehouse and inventory operations (5.) Logistics Arrangement - The term 10. Supplier Management - systems logistics is the process of planning, facilitate and streamline various supplier coordinating, and executing the relationship management activities movement of goods (3). Integrative Management and Supply - Logistics arrangement for business Chain events - If you’re looking to expand to new - Integrated Supply Chain Management markets (ISCM) is a comprehensive approach to managing the flow of goods and services Five tips to streamline event logistics:  Increase Customer Satisfaction - 1. Set goals and objectives – wether Customers are a lot more likely to its team building or drumming up feel satisfied excitement for international  Retain More Customers - The expansion biggest factor in gaining customer 2. Communicate duties and loyalty is empathy requirements - Defining tasks and  Grow Your Business - Businesses instructions clearly for each team that demonstrate a deep knowledge member of their customers 3. Plan your budget - It helps to note down all expenses There are a few keyways to listen to 4. Be clear about your logistics and learn from your customers: needs with vendors - Each event Surveying customers - Your customers will have it’s unique logistics can tell you exactly what they want requirements Customer service tickets, emails, and 5. Research potential logistics message - Customer service and support vendors - Reading up on communications can be telling. reviews will tell you about the Website and Online Reviews - Check experiences of their past customers your website’s reviews C. Customer Relationship Management Noting which products, services, or 1. Customer- Focused Marketing content customers prefer - Customers 2. Customer Service don’t have to say anything for your team to 3. Customer Satisfaction understand 4. Customer Success Social Listening – Over a third of 5. Developing Customer Relations Consumers share their customer service (1.) Customer Focused Marketing - experiences Consumers’ expectations for customer Build strong customer relationships - service have hit an all-time high. Relationships are the basis of your 90% of customers expect a response to customer-focused service and support their questions within 10 minutes, and 66% strategy expect you to understand their needs and meet their expectations for service. If you don’t, 89% of customers will leave your brand after just one poor experience. Customer Focus - is a business-wide strategy that involves building your operations, products The goal of a customer-focused business is customer success Becoming customer-focused will help your team meet these expectations. It will also help you:  Build Relationship - The more attuned you are to your customers’ backgrounds, interests, needs, and goals, the better you can connect with them.