Airbus SEP Manual Issue IX Rev 01 (IndiGo) PDF

NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL Airbus 320/321 SAFETY AND EMERGENCY PROCEDURES MANUAL First Edition-2023 Issue IX Rev 01 MANUAL CONTROL NO. ifly.SEP00005...

NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL Airbus 320/321 SAFETY AND EMERGENCY PROCEDURES MANUAL First Edition-2023 Issue IX Rev 01 MANUAL CONTROL NO. ifly.SEP00005 ISSUED TO: Intranet Portal INTERGLOBE AVIATION LIMITED (IndiGo)  INTENTIONALLY LEFT BLANK NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL  INTENTIONALLY LEFT BLANK NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 00 GLOBAL TABLE OF CONTENTS GTOC Global Table of Contents Details Manual Administration - DGCA Approval Page - Global Table of Contents - Record of Revisions - Distribution list - List of Effective Pages - History of Revisions - List of Chapters - Foreword and Compliance - Acknowledgement - Safety Policy GOTC 1 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 00 GLOBAL TABLE OF CONTENTS GTOC INTENTIONALLY LEFT BLANK GOTC 2 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 01 RECORD OF REVISIONS ROR Record of Revisions The manual/holder representative shall enter the appropriate data in the revision sheet after updating the manual. An initial of the holder/representative incorporating the revision signifies compliance.This sheet shall be retained until officially replaced. Revision Number Date Entered Entered By Issue IX, Rev 00 18 May 2023 Harpreet Singh Issue IX, Rev 01 31 July 2023 Harpreet Singh ROR 1 of 2 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 01 RECORD OF REVISIONS ROR INTENTIONALLY LEFT BLANK ROR 2 of 2 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 00 DISTRIBUTION LIST DL List of Distribution Control Copy Distributed To Hard / Soft Number Office of the President and Chief Operating ifly.SEP00001 Hard Officer (Accountable Manager/Executive) ifly.SEP00002 Cabin Safety Division – DGCA Hard ifly.SEP00003 Office of the Senior Vice President Inflight Hard Services ifly.SEP00004 Cabin Safety Training Manager Hard ifly.SEP00005 Intranet Portal Soft ifly.SEP00006 Aircrafts, Inflight Bases & ifly copies Hard onwards ifly.SEP02903 Aircraft Electronic Copy in the Electronic Flight Soft Bag (EFB) Note: The soft copy on the intranet portal shall be accessible to all the stakeholders. A downloadable copy from the intranet portal shall constitute uncontrolled copy DL 1 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 00 DISTRIBUTION LIST DL INTENTIONALLY LEFT BLANK DL 2 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 01 LIST OF EFFECTIVE PAGES LEP List of Effective Pages Page Number Revision Number Effective Date GTOC 1-2 Issue IX Rev 00 18 May 2023 ROR 1-2 Issue IX Rev 01 31 July 2023 DL 1-2 Issue IX Rev 00 18 May 2023 LEP 1-4 Issue IX Rev 01 31 July 2023 HIS-1-2 Issue IX Rev 01 31 July 2023 LOC-1-4 Issue IX Rev 00 18 May 2023 FDW 1-2 Issue IX Rev 00 18 May 2023 ACKW 1-2 Issue IX Rev 00 18 May 2023 ISP 1-2 Issue IX Rev 01 31 July 2023 AVIATION INDOCTRINATION 1-2 Issue IX Rev 00 18 May 2023 REGULATORY OVERVIEW 3-76 Issue IX Rev 00 18 May 2023 AVIATION TERMINOLOGY 1-20 Issue IX Rev 00 18 May 2023 THEORY OF FLIGHT 1-10 Issue IX Rev 00 18 May 2023 PHYSIOLOGY OF FLIGHT 1-8 Issue IX Rev 00 18 May 2023 ROLES AND RESPONSIBILITIES 1-2 Issue IX Rev 00 18 May 2023 LEP 1 of 4 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 01 LIST OF EFFECTIVE PAGES LEP AIR OPERATOR 3-28 Issue IX Rev 00 18 May 2023 CREW MEMBERS 1-18 Issue IX Rev 00 18 May 2023 DGCA – INSPECTORS 1-6 Issue IX Rev 00 18 May 2023 SAFETY PROCEDURES 1-2 Issue IX Rev 00 18 May 2023 COMMON TERMINOLOGY 3-28 Issue IX Rev 00 18 May 2023 CREW CO-ORDINATION AND Issue IX Rev 00 18 May 2023 COMMUNICATION 1-8 BRIEFINGS 1-18 Issue IX Rev 00 18 May 2023 SAFTEY CHECKS 1-36 Issue IX Rev 00 18 May 2023 PASSENGER HANDLING 1-102 Issue IX Rev 00 18 May 2023 PASSENGER AND CREW MEMBER SEATS Issue IX Rev 00 18 May 2023 AND RESTRAINTS 1-12 CARRY ON BAGGAGE 1-8 Issue IX Rev 00 18 May 2023 ELECTRONIC DEVICES 1-14 Issue IX Rev 00 18 May 2023 FUELLING WITH PASSENGERS ONBOARD Issue IX Rev 00 18 May 2023 / BOARDING 1-8 PRE-TAKE-OFF AND PRE-LANDING 1-28 Issue IX Rev 00 18 May 2023 APRON SAFETY 1-6 Issue IX Rev 00 18 May 2023 TURBULENCE 1-14 Issue IX Rev 00 18 May 2023 LEP 2 of 4 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 01 LIST OF EFFECTIVE PAGES LEP CREW MEMBER INCAPACITATION 1-10 Issue IX Rev 00 18 May 2023 FLIGHT DECK PROTOCOL 1-16 Issue IX Rev 00 18 May 2023 FUEL DUMPING 1-6 Issue IX Rev 00 18 May 2023 POST – FLIGHT DUTIES 1-6 Issue IX Rev 00 18 May 2023 OXYGEN ADMINSTRATION 1-6 Issue IX Rev 00 18 May 2023 EMERGENCY PROCEDURES 1-2 Issue IX Rev 00 18 May 2023 FIRE FIGHTING 3-22 Issue IX Rev 00 18 May 2023 SMOKE / FUMES IN THE CABIN 1-8 Issue IX Rev 00 18 May 2023 RAPID AND SLOW DECOMPRESSION Issue IX Rev 00 18 May 2023 (PRESSURISATION PROBLEMS) 1-12 EVACUATION 1-80 Issue IX Rev 00 18 May 2023 EQUIPMENT OVERVIEW 1-98 Issue IX Rev 00 18 May 2023 AIRCRAFT SPECIFIC (AIRBUS) 1-2 Issue IX Rev 00 18 May 2023 PHYSICAL DESCRIPTION 3-64 Issue IX Rev 00 18 May 2023 GALLEYS 1-22 Issue IX Rev 00 18 May 2023 COMMUNICATION SYSTEM 1-18 Issue IX Rev 00 18 May 2023 LEP 3 of 4 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 01 LIST OF EFFECTIVE PAGES LEP LIGHTING SYSTEMS 1-10 Issue IX Rev 00 18 May 2023 WATER AND WASTE SYSTEMS 1-10 Issue IX Rev 00 18 May 2023 AIR CONDITIONING AND VENTILATION Issue IX Rev 00 18 May 2023 SYSTEMS 1-10 EXITS 1-60 Issue IX Rev 00 18 May 2023 UNIQUE FEATURES 1-22 Issue IX Rev 00 18 May 2023 FIRST AID 1-122 Issue IX Rev 00 18 May 2023 CREW RESOURCE MANAGEMENT 1-28 Issue IX Rev 00 18 May 2023 DANGEROUS GOODS 1- 42 Issue IX Rev 00 18 May 2023 CIRCULARS 1-8 Issue IX Rev 00 18 May 2023 ANNEXURES 1-22 Issue IX Rev 00 18 May 2023 LEP 4 of 4 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 01 History of Revisions HIS HISTORY OF REVISIONS As the organisation has been growing steadily there has been a continuous update on policies and procedures since the initial approval of the Safety and Emergency Procedures manual in the form of Revisions /Notices. Those ‘accepted’/approved by DGCA have been incorporated in this revision. Some chapters have been completely revised /re-issued to maintained chronological order of the contents, in spite of a few changes therein. The new Issue IX, Revision 01, dated 31 Jul 2023 Please note that changes are termed as New (N), Revised (R), Shifted (S), or Editorial (E). Para/Page No. Change Reason of Pages Revised Description Change Introductory Pages Added Revised Change In ISP 1 & 2 of 2 IndiGo Policy IndiGo Safety Policy HIS 1 of 2 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, REV 01 History of Revisions HIS INTENTIONALLY LEFT BLANK HIS 1 of 2 Effective 31 July 2023  InterGlobe Aviation limited Ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL ISSUE IX, Rev 00 LIST OF CHAPTERS LOC List of Chapters Chapter No. Chapter Name Page No. 1 AVIATION INDOCTRINATION 1-2 1.1 REGULATORY OVERVIEW 3-76 1.2 AVIATION TERMINOLOGY 1-20 1.3 THEORY OF FLIGHT 1-10 1.4 PHYSIOLOGY OF FLIGHT 1-8 2 ROLES AND 1-2 RESPONSIBILITIES 2.1 AIR OPERATOR 3-28 2.2 CREW MEMBERS 1-18 2.3 DGCA – INSPECTORS 1-6 3 SAFETY PROCEDURES 1-2 3.1 COMMON TERMINOLOGY 3-28 3.2 CREW CO-ORDINATION AND 1-8 COMMUNICATION 3.3 BRIEFINGS 1-18 LOC 1 of 4 Effective 18 May 2023  InterGlobe Aviation limited Ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL ISSUE IX, Rev 00 LIST OF CHAPTERS LOC 3.4 SAFTEY CHECKS 1-36 3.5 PASSENGER HANDLING 1-102 3.6 PASSENGER AND CREW 1-12 MEMBER SEATS AND RESTRAINTS 3.7 CARRY ON BAGGAGE 1-8 3.8 ELECTRONIC DEVICES 1-14 3.9 FUELLING WITH PASSENGERS 1-8 ONBOARD / BOARDING 3.10 PRE-TAKE-OFF AND PRE- 1-28 LANDING 3.11 APRON SAFETY 1-6 3.12 TURBULENCE 1-14 3.13 CREW MEMBER 1-10 INCAPACITATION 3.14 FLIGHT DECK PROTOCOL 1-16 3.15 FUEL DUMPING 1-6 3.16 POST – FLIGHT DUTIES 1-6 3.17 OXYGEN ADMINSTRATION 1-6 LOC 2 of 4 Effective 18 May 2023  InterGlobe Aviation limited Ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL ISSUE IX, Rev 00 LIST OF CHAPTERS LOC 4 EMERGENCY PROCEDURES 1-2 4.1 FIRE FIGHTING 3-22 4.2 SMOKE / FUMES IN THE CABIN 1-8 4.3 RAPID AND SLOW 1-12 DECOMPRESSION (PRESSURISATION PROBLEMS) 4.4 EVACUATION 1-80 5 EQUIPMENT OVERVIEW 1-2 5.1 GENERAL 3-98 6 AIRCRAFT SPECIFIC (AIRBUS) 1-2 6.1 PHYSICAL DESCRIPTION 3-64 6.2 GALLEYS 1-22 6.3 COMMUNICATION SYSTEM 1-18 6.4 LIGHTING SYSTEMS 1-10 6.5 WATER AND WASTE SYSTEMS 1-10 6.6 AIR CONDITIONING AND 1-10 VENTILATION SYSTEMS 6.7 EXITS 1-60 LOC 3 of 4 Effective 18 May 2023  InterGlobe Aviation limited Ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL ISSUE IX, Rev 00 LIST OF CHAPTERS LOC 6.8 UNIQUE FEATURES 1-22 7 FIRST AID 1-122 8 CREW RESOURCE 1-28 MANAGEMENT 9 DANGEROUS GOODS 1-42 10 CIRCULARS 1-8 11 ANNEXURES 1-22 LOC 4 of 4 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 00 FOREWORD AND COMPLIANCE FDW Foreword and Compliance The Safety and Emergency Procedures Manual has been prepared by InterGlobe Aviation limited (IndiGo), ifly the learning academy of IndiGo The manual shall be periodically revised to incorporate procedural and system information changes. Items of a more critical/urgent nature shall be issued as ‘Inflight Training Circulars’ to crew. This manual is prepared in accordance CAR Section 7 Series M Part 1, issue III and Cabin Safety Circular (CSC) NO. 01 OF 2016 and is submitted to the DGCA for approval. In case of a conflict between this manual and the Regulatory requirement, the latter shall prevail. The Manual is Company (IndiGo) property and any disclosure of its contents to others is given in strictest confidence. It must not be reproduced by any other person, agency or company without specific approval and permission of the Vice President (ifly). Harpreet Singh Cabin Safety Training Manager InterGlobe Aviation Limited ("IndiGo") Plot No-2, Sector 44, Gurgaon, Haryana 122003, India Tel: 0124-2819200 FDW 1 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 00 FOREWORD AND COMPLIANCE FDW INTENTIONALLY LEFT BLANK FDW 2 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 00 Acknowledgement ACK Acknowledgement IndiGo stands for three things: “on-time, a courteous & hassle-free experience and low fares.” Our values of “Integrity, Customer Orientation and Future Mindedness” have helped us create a global airline and a great place to work at. As an airline we do not believe in compromising on quality and consistency. Cabin Crew are our brand ambassadors. Your role is one of great responsibility. How our customers perceive us as an organization is dependent upon you. A great amount of time and effort is invested in training processes to help you align with our company culture. Our customers are the number one reason we are here. Their safety is our prime responsibility. The safety and service standards will ensure that our customers keep coming back to us. We pride ourselves on keeping up with the highest safety standards possible. Safety at IndiGo shall never be compromised. Our Safety Emergency Procedures (SEP) manual is designed to help you become proficient in safety and emergency procedures and is DGCA (Director General Civil aviation) compliant. Our DGCA approved instructors are qualified to facilitate this program. You will go through an extensive training in class rooms, the aircraft and airplane mock ups to give you the necessary exposure to handle tough emergency situations. Air incidents and accidents most often occur from neglect. Stay alert and focussed at all times since safety is your number one responsibility. This is the time for you to acquire the right skills and techniques to do a great job. The safety of our customers is in your hands. Congratulations to each one of you. All the very best!! Wolfgang Prock-Schauer President and Chief Operating Officer Accountable Manager ACK 1 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 00 Acknowledgement ACK INTENTIONALLY LEFT BLANK ACK 2 of 2 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 01 IndiGo Safety Policy ISP IndiGo Safety Policy Safety Policy Statement Safety is one of our core business functions. We are committed to developing, implementing, maintaining and constantly improving strategies and processes to ensure that all our aviation activities take place under a balanced allocation of organizational resources, aimed at achieving the highest level of safety performance and meeting national and international standards, while delivering our services. Employee health forms an integral and indispensable part of aviation safety within our organization. All levels of management and employees are accountable for the delivery of this highest level of safety performance. Our commitment is to:  Support the management of safety through the provision of all appropriate resources that will result in an organizational culture that fosters safe practices, encourages effective safety reporting and communication, and actively manages safety with the same attention to results as of the other management systems of the organisation.  Enforce the management of safety as a primary responsibility of all managers and employees.  Clearly define for staff, managers and employees alike, their accountabilities and responsibilities for the delivery of the organization’s safety performance and the performance of our safety management system.  Establish and operate hazard identification and risk management processes, including a hazard reporting system, in order to eliminate or mitigate the safety risks of the consequences of hazards resulting from our operations or activities to an acceptable level of safety performance (ALoSP).  Ensure that no action will be taken against any employee who discloses a safety concern through the hazard reporting system, unless such disclosure indicates, beyond any reasonable doubt, an illegal act, gross negligence, or a deliberate or wilful disregard of regulations or procedures.  Comply with and, wherever possible, exceed, legislative and regulatory requirements and standards.  Ensure that sufficient skilled and trained human resources are available to implement safety strategies and processes. ISP 1 of 2 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL Issue IX, Rev 01 IndiGo Safety Policy ISP  Ensure that staff are provided with adequate and appropriate aviation safety information and training, are competent in safety matters, and are only allocated tasks in line with their skills.  Establish and measure our safety performance against realistic safety performance indicators and safety performance targets.  Continually improve our safety performance through management processes that ensure that relevant safety action is taken and is effective.  Ensure employee health management to include preventive and curative aspects in individual health in their work environment resulting in optimized performance to enhance safety  Ensure externally supplied systems and services to support our operations are delivered, and meet our safety performance standards. (Wolfgang Prock-Schauer) Date: July 31, 2023 President & COO (Accountable Manager/Executive) IndiGo ISP 2 of 2 Effective 31 July 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Aviation Indoctrination Issue IX Revision 00 PART ONE AVIATION INDOCTRINATION PART ONE Page 1 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Aviation Indoctrination Issue IX Revision 00 INTENTIONALLY LEFT BLANK PART ONE Page 2 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 SECTION 1.1 REGULATORY OVERVIEW PART ONE Section 1.1 Page 3 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 INTENTIONALLY LEFT BLANK PART ONE Section 1.1 Page 4 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 TABLE OF CONTENTS 1. INTRODUCTION......................................................................................9 2. AIRCRAFT RULES OF 1937...................................................................9 2.1 AIRCRAFT RULE 22................................................................................9 2.2 AIRCRAFT RULE 23................................................................................9 2.3 AIRCRAFT RULE 24..............................................................................10 2.4 AIRCRAFT RULE 24 A..........................................................................10 2.5 AIRCARFT RULE 24 B..........................................................................11 2.6 AIRCRAFT RULE 24 C..........................................................................11 2.7 AIRCRAFT RULE 25..............................................................................11 2.8 AIRCRAFT RULE 25 A..........................................................................12 2.9 AIRCARFT RULE 29..............................................................................12 2.10 AIRCRAFT RULE 29 B..........................................................................13 2.11 AIRCRAFT RULE 38 B..........................................................................13 2.12 AIRCRAFT RULE 133 A........................................................................15 2.13 AIRCRAFT RULE 141............................................................................15 3. CIVIL AVIATION REQUIREMENTS.......................................................16 3.1 SECTION 1 SERIES C PART 1.............................................................16 ESTABLISHMENT OF SAFETY MANAGEMENT SYSTEM (SMS)......16 3.2 SECTION 2 SERIES B PART I (MEL)...................................................17 3.3 SECTION 2 SERIES X PART II (WEIGHT AND BALANCE CONTROL OF AIRCRAFT)............................................................................................17 3.4 SECTION 2 SERIES X PART III (MEDICAL PROVISIONS)..................17 3.5 SECTION 2 SERIES X PART VII (SIC)..................................................20 PART ONE Section 1.1 Page 5 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 3.6 SECTION 3 SERIES M PART I (PERSONS WITH DISABILITY).......... 23 3.7 SECTION 3 SERIES M PART VI (HANDLING OF UNRULY PASSENGERS)..................................................................................... 26 3.8 SECTION 5 SERIES C PART I (NOTIFICATION OF INCIDENTS)....... 32 3.9 SECTION 5 SERIES F PART III (PFMC)............................................... 33 3.10 SECTION 5 SERIES X PART I ISSUE II USE OF MOBILE PHONES) 38 3.11 SECTION 7 SERIES C PART II (MEDICAL EXAMINATION)............... 40 3.12 SECTION 7 SERIES J PART I (FDTL).................................................. 41 3.13 SECTION 7 SERIES M PART I (TRAINING AND LICENSING)............ 52 3.14 SECTION 8 SERIES O PART II (PASSENGER BRIEFING)................. 57 3.15 SECTION 8 SERIES O PART II / III PORTABLE FIRE EXTINGUISHE 58 3.16 SECTION 8 SERIES O PART II (SEAT/BERTH/SEATBELT/SAFETY HARNESS)............................................................................................ 58 3.17 SECTION 8 SERIES O PART II (LIFE RAFT AND SURVIVAL EQUIPMENT)......................................................................................... 59 3.18 SECTION 8 SERIES O PART II (ELT).................................................. 59 3.19 SECTION 8 SERIES O PART II (LIFE JACKET).................................. 59 3.20 SECTION 8 SERIES O PART III (OXYGEN SUPPLY).......................... 60 3.21 SECTION 8 SERIES O PART VIII (EXIT ROW SEATING)................... 60 3.22 SECTION 11 SERIES C PART 1 APPROVAL OF DANGEROUS GOODS TRAINING PROGRAMME..................................................................... 63 3.23 MISCELLANEOUS................................................................................ 64 4. CABIN SAFETY CIRCULARS............................................................... 65 4.1 UNRULY PASSENGERS (CSC 02 OF 2010)........................................ 65 4.2 PRE –FLIGHT BRIEFING FOR CABIN CREW (CSC 04 OF 2010)...... 65 PART ONE Section 1.1 Page 6 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 4.3 ANNOUNCEMENTS MADE BY CABIN CREW DURING FLIGHT (CSC 06 OF 2010)...........................................................................................66 4.4 CSC 01 OF 2016 - GUIDELINES FOR PREPARATION OF CABIN CREW SEP MANUAL........................................................................................67 4.5 BA POSITIVE ENDORSEMENT AND DOCUMENTATION (CSC 02 OF 2012)......................................................................................................67 4.6 ELECTRONIC CIGARETTES/ELECTRONIC NICOTINE DELIVERY SYSTEMS (ENDS) ON BOARD AN AIRCRAFT OR IN AN AIRCRAFT AREA (CSC 02 OF 2016).......................................................................68 5. AERONAUTICAL INFORMATION CIRCULARS (AICs).......................68 5.1 AIC 8/2005: PHOTOGRAPHY...............................................................68 5.2 AIC 15/2022: ORDER............................................................................68 5.3 AIC 17/2019: ENTRY IN THE COCKPIT AND OCCUPATION OF THE JUMP SEAT...........................................................................................69 6. AIR SAFETY CIRCULARS (ASCs).......................................................70 6.1 ASC 03 OF 1999: RESTRICTION ON HAND BAGGAGE SIZE TO BE CARRIED IN AIRCRAFT CABIN...........................................................70 6.2 AIR SAFETY CIRCULAR 2 OF 2016: PHOTOGRAPHY INFLIGHT AND VISIT TO COCKPIT................................................................................70 7. CABIN SAFETY CIRCULARS and operational circulars....................71 7.1 CSC 01 OF 2020 ON-BOARD HANDLING OF UNRULY PASSENGERS IN TIMES OF COVID 19.........................................................................71 7.2 OC 03 OF 2020 DISTANCE LEARNING TRAINING PROGRAMME....72 7.3 OC 02 OF 2022 ELECTRONIC RECORD KEEPING.............................72 7.4 OC 03 OF 2022 CHILD RESTRAINT SYSTEM.....................................75 PART ONE Section 1.1 Page 7 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 INTENTIONALLY LEFT BLANK PART ONE Section 1.1 Page 8 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 1. INTRODUCTION The Directorate General of Civil Aviation is the regulatory body for Civil Aviation, primarily responsible for regulation of air transport services to/from/within India and for enforcement of civil air regulations, air safety and airworthiness standards. The regulations are in the form of the Aircraft Act, 1934, the Aircraft Rules 1937 and the Civil Aviation Requirements. The Advisory and guidance material is in the form of circulars. This (Sub) section contains extracts and/or interpretations thereof the original rules and regulations pertaining to cabin crew, for easy learning and implementation. For detailed Rules and CAR (Civil Aviation Requirements): www.dgca.gov.in 2. AIRCRAFT RULES OF 1937 2.1 AIRCRAFT RULE 22 Assault and other acts of interference against a crewmember: No person on board shall;  Assault, intimidate or threaten, whether physically or verbally, a crewmember, which may interfere with the performance of the duties of the crewmember or lessens the ability of the crewmember to perform those duties.  Refuse to follow a lawful instruction given by the Pilot-in- Command, or on behalf of the Pilot-in-Command by a crewmember, for the purpose of ensuring the safety of the aircraft or of any person or property on board or for the purpose of maintaining good order and discipline on board.  The jurisdiction of India shall also extend to any offence if the act constituting the offence took place on board any aircraft in flight outside India provided that the next landing of the aircraft is in India and the pilot-in-command has delivered the suspected offender to the competent authorities of India, with the request that the authorities prosecute the suspected offender and with the affirmation that no similar request has been or shall be made by the pilot-in-command or the operator to any other state. 2.2 AIRCRAFT RULE 23 Assault and other acts endangering safety or jeopardizing good order and discipline: No person on board an aircraft shall:  Assault, intimidate or threaten, whether physically or verbally, any person. PART ONE Section 1.1 Page 9 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00  Intentionally cause damage to or destroy any property.  Consume alcoholic beverages or drugs, which are likely to endanger the safety of the aircraft or of any person or jeopardizes the good order and discipline on board the aircraft.  The jurisdiction of India shall also extend to any offence if the act constituting the offence took place on board any aircraft in flight outside India provided that the next landing of the aircraft is in India and the pilot-in-command has delivered the suspected offender to the competent authorities of India, with the request that the authorities prosecute the suspected offender and with the affirmation that no similar request has been or shall be made by the pilot-in- command or the operator to any other state. 2.3 AIRCRAFT RULE 24 Prohibition on consumption of intoxicating and psychoactive substances:  No operating crew member shall have taken any alcoholic drink, sedative, narcotic or stimulant drug within 12 hrs. of the commencement of the flight or;  In the course of the flight and be in a state of intoxication or have detectable blood alcohol whatsoever in his breath, urine or blood alcohol analysis while entering the aircraft.  No operator operating a domestic air transport service in India shall serve any alcoholic drink on board and no passenger traveling on such a service shall consume any alcoholic drink while on board. All crew are therefore subjected to pre-flight medical check. 2.4 AIRCRAFT RULE 24 A Carriage of persons suffering from mental disorders or epilepsy in aircraft: Persons suffering from any mental disorder or epilepsy to be;  Certified by a registered medical practitioner to be fit to travel by air without being a risk to other passengers or to the aircraft;  Accompanied by an attendant. PART ONE Section 1.1 Page 10 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00  Not under the influence of any alcoholic drink or preparation within 12 hrs. of the commencement of the flight;  Kept under proper sedative, if in a state of excitement during the flight & stops enroute;  Accompanied by a registered medical practitioner and an adequate escort in case he/she has been in a state of excitement requiring sedation within the 02 weeks preceding the flight. 2.5 AIRCARFT RULE 24 B Carriage of prisoners in aircraft:  No prisoner shall be taken aboard or carried on an aircraft except under and in accordance with a permit in writing issued by the Director General, a Deputy Director- General, the Director of Regulations and information or any other officer of the civil aviation department authorised by the central government in this behalf and subject to conditions, if any, as he may specify in the permit. 2.6 AIRCRAFT RULE 24 C Carriage of animals, birds and reptiles:  No animal, bird or reptile shall be taken aboard or carried on any aircraft to, from and within India, except under and in accordance with a general or special permit in writing issued by the Director- General in this behalf and subject to such conditions, if any, as may be specified therein. 2.7 AIRCRAFT RULE 25 Smoking in aircraft: No person shall smoke:  In any part of an aircraft or in its vicinity, in which a notice is displayed indicating that smoking is prohibited.  Anywhere in an aircraft during take-off, landing or refuelling or during a period in which a notice is temporarily displayed indicating that smoking is prohibited.  Smoking is not allowed on any flight over Indian airspace. PART ONE Section 1.1 Page 11 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 2.8 AIRCRAFT RULE 25 A Fuelling of aircraft:  Cabin crew shall be positioned at L1 and L2 boarding doors.  No smoking.  Fuelling to be terminated in case fuel vapours are felt in the cabin.  2 way communication between ground and on board personnel.  Cockpit crew/ engineering personnel to be on board.  Ground servicing work should not block the exits.  Access to and from the exits where the slides might be deployed shall not be obstructed.  The passenger loading ramp shall be correctly positioned at the cabin exit door of the aircraft in case all passengers attempt to leave by one exit.  Photographic equipment is not to be used within 3 metres.  Refuelling shall be immediately suspended when there are lightning discharges within the vicinity of airport.  Passengers embarking/disembarking should avoid areas where fuel vapours are present.  Fuelling of aircraft shall be done outdoors and not less than 15 meters from any building.  Smoking or use of an appliance employing naked flame or use of an appliance capable of producing a spark shall not be permitted within 30 meters of the aircraft or fuelling equipment.  Aircraft engines shall not be started and ignition switches shall be placed in the OFF position 2.9 AIRCARFT RULE 29 Acts likely to imperil the safety of the aircraft: No Person on board;  Shall interfere with the pilot or with a member of the operating crew of an aircraft, or tamper with the aircraft or its equipment or behave in a disorderly manner in an aircraft or commit any act likely to imperil the safety of an aircraft or its passengers PART ONE Section 1.1 Page 12 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 or crew. In any such case, be it on ground or in air, cabin crew will report to the Lead (Senior Cabin Crew). The Lead (Senior Cabin Crew) will report to the Captain and take further advice. 2.10 AIRCRAFT RULE 29 B Prohibition on the use of portable electronic devices: No person shall operate, nor shall the operator or the pilot-in-command of an aircraft allow the operation of any portable electronic device on board an aircraft in flight: Provided that the Pilot-in-Command may permit the use of cellular telephone by the passengers of a flight after the aircraft has landed and cleared active runway, except when the landing takes place in low visibility conditions as may be determined by the Director- General from time to time: Provided further that the provisions of this rule shall not apply to portable voice recorders, hearing aids, heart pacemaker, electric shavers or other portable electronic devices which, in the opinion of the operator, do not cause interference with the navigation or communication system of the aircraft on which it is to be operated and for which such operator has obtained approval of the Director-General 2.11 AIRCRAFT RULE 38 B Carriage of cabin crew: Rule 38 B has the following sub rules with its respective regulations: 1. No aircraft registered in India shall be operated for public transport of passengers unless the minimum number of cabin crew are on board the aircraft for the purpose of performing such duties as may be assigned in the interest of the safety of passengers, by the operator or the Pilot-in-command of the aircraft. The carriage policy for cabin crew on board an aircraft is dependent on the seating capacity of the aircraft as depicted below: o For an aeroplane having a seating capacity of not less than 10 and not more than 50 passengers- One Cabin Crew o For an aeroplane cabin having seating capacity of more than 50 passengers- Two cabin crew Plus one cabin crew for each unit (or part of a unit) of 50 passenger seats above a seating capacity of 99 passengers PART ONE Section 1.1 Page 13 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 2. Notwithstanding anything contained in sub-rule (1), if any higher number is specified by the aircraft manufacturer for the type of aircraft being used, then that minimum number of crew members shall be carried on-board: Provided that in case of multi-aisles (single or multi-deck) at least one crew member for each floor level exit and for the purpose of certification, if any higher number of crew member is required to conduct emergency evacuation demonstration then that number of crew member shall be carried on board. 3. The location of cabin crew: Table 1.1A During take-off and landing: As near as possible to the floor level exits, and At any other time At a suitable place in the aircraft, so as to provide the most effective exit of passengers in the event of emergency evacuation. 4. An operator shall ensure that every member of cabin crew meets the requirements of age, qualification, training and medical assessment as specified by the Director- General from time to time. 5. Every member of cabin crew shall, before being detailed for duty on board the aircraft, successfully complete an approved course of training followed by periodical approved refresher course concerning evacuation procedure, location and use of emergency equipment and any other requirement as specified by the Director-General 6. Whenever two or more cabin crew members are assigned to a flight, the operator shall nominate an experienced cabin crew member as a Lead (Senior Cabin Crew) who shall be responsible to the pilot-in-command for the conduct and coordination of cabin safety and emergency procedures specified in the Operations Manual. Provided that the Senior Cabin Crew has at least one year's experience and has successfully undergone relevant training as required. PART ONE Section 1.1 Page 14 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 7. The operator shall cause checks of proficiency in carrying out safety and emergency duties by each cabin crew after completion of training as per sub-rule (5) and the checks shall be conducted by the Instructors approved, and having qualifications specified, by the Director-General. 8. No cabin crew shall perform duties on more than three types of aircrafts. Explanation for the purposes of this sub-rule: Types of aircrafts shall be considered to be different if they are not similar in all the following aspects, namely: Table 1.1B Emergency exit operation. Location and type of safety equipment. Emergency procedures. 9. The Director General may, if he is of the opinion that it is expedient so to do, by order and for reasons to be recorded in writing, waive fully or partially, the requirement of sub-rule (1). 2.12 AIRCRAFT RULE 133 A Directions by Director-General: The Director-General may, through NOTAMS, ASC, AICs, Notices to Aircraft Owners and Maintenance Engineers and publication entitled Civil Aviation Requirements issue special directions not inconsistent with the Aircraft act, 1934 (22 of 1934) or these rules, relating to the operation, use, possession, maintenance or navigation of aircraft flying in or over India or of aircraft registered in India. 2.13 AIRCRAFT RULE 141 Duties of Pilot-in-Command (PIC): The operator shall designate for each flight, one pilot as PIC, who shall:  Supervise and direct the other members of the crew in the proper discharge of their duties in the flight operations.  Be responsible for the operation and safety of the aircraft during flight time.  Be responsible for the safety of the passengers, cargo carried and safety of the members of the crew.  Have final authority as to the disposition of the aircraft while he is in command. PART ONE Section 1.1 Page 15 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 (The PIC is in supreme command on board the aircraft while in flight.) 3. CIVIL AVIATION REQUIREMENTS Civil aviation requirements are specifications issued by DGCA the regulatory body of civil aviation in India. These CARs are categorized into 11 sections.  Section 1 – General  Section 2 – Airworthiness  Section 3 – Air Transport  Section 4 – Aerodrome Standards and Licensing  Section 5 – Air Safety  Section 6 – Design Standards and Type Certification  Section 7 – Flight Crew Standards, Training and Licensing  Section 8 – Aircraft Operation  Section 9 – Air space and Air Navigation Standards  Section 10 – Aviation Environment Protection  Section 11 – Safe Transport of Dangerous Good by Air CARs are further divided into a Series denoted by a letter of the alphabet and a Part denoted by a roman numerical in each section. The following are the CAR pertaining to cabin crew functioning. 3.1 SECTION 1 SERIES C PART 1 ESTABLISHMENT OF SAFETY MANAGEMENT SYSTEM (SMS) It specifies the requirements for the establishment of SMS components within the organization, SMS training which is an important element of the Safety Promotion component of the SMS framework, the training program has been laid down that ensures all the operational personnel are trained to understand SMS responsibilities and competent to perform associated duties and shall be appropriate to everyone’s involvement in the SMS. PART ONE Section 1.1 Page 16 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 3.2 SECTION 2 SERIES B PART I (MEL) Minimum Equipment List (MEL) and Master Minimum Equipment List (MMEL): The requirements stated are:  M.E.L is prepared by the operator and submitted to DGCA for approval.  M.E.L is based on M.M.E.L and cannot be less restrictive than M.M.E.L. 3.3 SECTION 2 SERIES X PART II (WEIGHT AND BALANCE CONTROL OF AIRCRAFT) Every operator including scheduled, non-scheduled, State Government and private aircraft operator shall prepare load and trim sheet for aircraft where the manufacturer has provided necessary documentation for the purpose. For preparation of load sheet and calculation of Centre of Gravity, the minimum standard weight (including handbag) as given below,  Crew - 85 (75+10) kgs  Adult passenger (both Male & Female) – 75 kgs.  Child (between 2 years and 12 years) - 35 kgs.  Infant (less than 2 years) - 10 kgs 3.4 SECTION 2 SERIES X PART III (MEDICAL PROVISIONS) Provisions of Medical Supplies in an Aircraft (FAK / MK / UPK / AED): This part of Civil Aviation Requirements lays down the requirement for placement and use of First-aid Kit, Medical Kit and Universal Precaution kit on aircraft registered in India. All Indian Registered aircraft shall carry medical supplies as follows: (a) First-aid kits for carriage on all aircraft, (b) Medical Kit for carriage where the aircraft is authorized to carry more than 100 passengers, on a sector length of more than two hours, and (c) A universal precaution kits for carriage on all aircraft that require a cabin crew member.  The CAR requirement for first aid kits and medical kits and universal precaution kits are the following: o Moisture and dust free, readily accessible to crew. o A white cross 5cm X 5cm in size should be visible on green background. PART ONE Section 1.1 Page 17 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 o First Aid Kit/Medical Kit or Universal Precaution Kit written on the front surface. o Sealed & certified by medical practitioner with the signature, name & registration no. mentioned on the certificate. o The First-aid kits, Medical kits and Universal precaution kit must remain sealed till the time of its use. After use it must be replenished and certified by a medical practitioner and resealed. If the seal is broken during bomb threat inspection or due security reasons or due to usage of the kit and cannot be recertified due to non-availability of qualified doctor, the kits may be carried on board in unsealed condition provided it is recertified at the first available opportunity or arrival at base, whichever is earlier. o The First-aid kits, Medical kits and Universal precaution kit containers must bear a Sl. No. given by the Operator for the purpose of identification. o Expiry - 01 year from last sealing date, unless in the case of any of the content has expiry less than 01 year, then the validity shall be restricted to that date. o When a First-aid Kit or Medical Kit or a universal precaution kit is opened, a cabin log entry shall be made by the cabin crew indicating the purpose of breaking the seal and requesting replacement. o The number of first aid and medical kits required on board depends on the seating capacity of the aircraft and is depicted in the table below: Table 1.1C Passenger seating FAKs required MKs required capacity 0 – 100 1 0 101 – 200 2 1 201 – 300 3 1 301 – 400 4 1 401 – 500 5 1 PART ONE Section 1.1 Page 18 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 500 and above 6 1  For routine operations, one universal precaution kit should be carried on aircraft that are required to operate with at least one cabin crew member, (two for aeroplanes authorized to carry more than 250 passengers). Additional kit(s) should be made available at times of increased public health risk, such as during an outbreak of a serious communicable disease having pandemic potential. Such kits may be used to clean up any potentially infectious body contents such as blood, urine, vomit and faeces and to protect the cabin crew members who are assisting potentially infectious cases of suspected communicable disease. The requirement for UPKs is also dependent on the seating capacity of an aircraft, mentioned in the table below. Table 1.1D Seating capacity UPKs required 0 – 250 1 Above 250 2  Large public transport aircraft, capable of carrying more than 100 passengers, shall in addition to the First-aid kit be equipped with Medical kit which shall contain the lifesaving drugs.  All Scheduled Airlines operating transport category aircraft when engaged in International commercial flights of duration more than 2 hours shall carry Automated External Defibrillators. All Scheduled Airlines operating transport category aircraft when engaged in domestic commercial flights shall on the basis of a risk assessment, taking into account the particular need of operation, number of passengers and duration of sector lengths, may carry one approved Automated External Defibrillator (AED) to provide the option to treat any serious medical events during flight time. o The approved Automated External Defibrillators if carried: o May be stored in the passenger cabin o Shall meet Technical Standard Order or equivalent requirements for power sources for electronic devices used in aviation. PART ONE Section 1.1 Page 19 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 o Be maintained in accordance with the manufacturers specifications o Should be operated by a cabin crew trained for this purpose.  PERIODIC EXAMINATION OF THE KIT: o The stowage and the intact condition of the seal of the First- aid kits, Medical kits and Universal precaution kit, as applicable, shall be ensured prior to every flight by a person designated by the organisation. The responsibility of the designated person with regard to this check shall be included in the Operations Manual. o The contents of such Kits shall be examined and certified by Registered Medical Practitioners/ Medical Officers holding at least MBBS degree once in a year. In case any of the content of such kit has life expiry before one year, the validity should be restricted to that date.  TRAINING OF CREW MEMBERS IN THE APPLICATION OF FIRST-AID o In the case of transport aircraft engaged in scheduled and non-scheduled services, it will be the responsibility of the owner/ operator to ensure that cabin crew are adequately and properly trained in the proper use of equipment in accordance with CAR Section 7 Series M Part I. 3.5 SECTION 2 SERIES X PART VII (SIC) No person in charge of any aircraft shall allow such aircraft to be flown unless the following valid documents, as applicable (in original or attested copies), are carried on board the aircraft: I. Certificate of Registration; II. Certificate of Airworthiness; III. Airworthiness Review Certificate (ARC); IV. A document attesting Noise Certification of the aeroplane/ helicopter PART ONE Section 1.1 Page 20 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 V. Air Operator’s Permit; VI. Appropriate Licences for each member of the flight crew; VII. Aeromobile Radio operation Licence for Radio Communication apparatus; VIII. Journey Log Book or equivalent documents approved by the DGCA; IX. Operations Manual; X. Minimum Equipment List; XI. Flight Manual; XII. Cabin Crew Manual; XIII. Cockpit and Emergency Check List unless these form part of Flight Manual, carried on board; XIV. Aeroplane search procedure checklist along with information about Least Risk Bomb Location. Note: Checklists for take-off, cruise and landing phases shall be displayed in the cockpit unless the lists form a part of the Flight Manual, carried on board. XV. Maintenance Release/Certificate to release to service; XVI. LOPA (Layout of Passenger Arrangement); XVII. Emergency and Safety Equipment Layout; XVIII. Route guides XIX. Current and suitable navigation charts/maps for the planned flight route and all other routes along which it is reasonable to expect that the flight may be diverted. XX. Weight Schedule; XXI. Load and Trim Sheet; XXII. If carrying passengers, a list of their names and places of embarkation and destination;If carrying cargo, a manifest and detailed declarations of the cargo; and PART ONE Section 1.1 Page 21 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 XXIII. If carrying dangerous goods, a list of such goods. This list must be specifically brought to the notice of Pilot-in- Command, before the flight XXIV. Current comprehensive insurance policy covering passengers and their baggage, crew, third party risks, hull loss. XXV. All operators of passenger aircraft shall provide passenger safety information briefing card at every passenger seat location. Such card shall make use of symbology to convey the instructions in a clear and concise manner and shall at least cover the following instructions: I. When seat belts are to be fastened. Illustration showing the fastening, tightening and unfastening of seat belts. II. When and how Oxygen equipment is to be used. III. Restrictions on Smoking. IV. Location and method of opening emergency exits. V. Use of evacuation slides. VI. How to brace oneself while experiencing impact loads for all seat orientations. VII. Location and Use of Life Saving Rafts/Jackets for over water flights. VIII. Routes from passenger area to emergency exits. IX. Restrictions on use of mobile phone, laptops, electronic devices, etc. Note 1: Physical copies of the above documents shall be carried on board unless they form part of Electronic Flight Bag (EFB) and have been specifically approved by DGCA. Note 2: Certificates/ Permits issued by DGCA and required to be carried on board shall be carried in original or a copy duly attested by a DGCA officer. PART ONE Section 1.1 Page 22 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 In case a document has been submitted to a competent authority for renewal or for any other action, that fact shall be deemed as valid excuse for its not being carried on board an aircraft. In such a case a document issued by the operator shall be carried stating that the required document has been submitted to the authority. 3.6 SECTION 3 SERIES M PART I (PERSONS WITH DISABILITY) Definitions:  Person with disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment. o Physical or mental impairment means:  any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems: neurological, musculoskeletal, special sense organs, respiratory including speech organs, cardio-vascular, reproductive, digestive, genitourinary, hemic and lymphatic, skin, and endocrine; or  Any mental or psychological disorder, such as mental retardation, organic brain syndrome, emotional or mental illness, and specific learning disabilities. o Major life activities means functions such as caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working.  A person with reduced mobility (PRM) means any person whose mobility when using transport, is reduced due to any physical disability (sensory or loco motor; permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers. PART ONE Section 1.1 Page 23 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 Requirements:  No airline shall refuse to carry persons with disability or reduced mobility and their assistive aids/devices, escorts and guide dogs including their presence in the cabin, provided such persons or their representatives at the time of booking, inform the airline of their requirements.  It shall be the responsibility of the persons with disability or reduced mobility to notify their needs at least 48 hours before the scheduled time of departure so that the airline makes necessary arrangements.  To ensure safety of aircraft operations, the maximum number of non- ambulatory persons with disability or reduced mobility permitted to travel in a single flight shall not be more than the number of cabin crew except when such passengers are accompanied by trained escorts.  Airlines shall not allocate those seats to persons with disability or reduced mobility where their presence would impede the crew in performing their duties, obstruct access to emergency equipment or impede the emergency evacuation path of the aircraft. The two window seats in the front row, if these are not emergency exit, should be invariably allocated to passenger with disability/passenger with reduced mobility.  Airlines shall develop procedures for carriage of guide dogs, if required in cabin, for the assistance of persons with disability or reduced mobility. The guide dogs may be permitted in the cabin subject to the condition that they are properly trained, remain on floor at the passenger’s feet, properly harnessed and vaccinated. Passengers carrying guide dogs shall be required to produce a written proof to the airlines that their guide dog has been trained from appropriate institution, vaccinated and medicated.  Airlines should allow carriage of assistive devices free of charge as additional baggage subject to the limitation of the aircraft. PART ONE Section 1.1 Page 24 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00  Airlines should develop emergency evacuation procedures and handling of persons with disability or reduced mobility and include the same in their Safety and Emergency Procedures (SEP) Manual.  The presence of all categories of persons with disability or reduced mobility along with their escorts, if any, and any special arrangements made/required for them while on board, shall always be referred to the captain/cabin crew in- charge.  It shall be the responsibility of the cabin crew in-charge to ensure briefing is given to persons with disability or reduced mobility including their escorts, if any, before take-off on the emergency procedures, cabin layout and specialized equipment on board the aircraft to cater for their needs. Blind passengers shall be briefed verbally. Braille brochures may be provided as a back-up of such briefing. Instructions in large print may also be made available for persons with low vision  Airlines should provide safety briefing and procedure for emergency evacuation in respect of person with disability or reduced mobility in any of the form of passenger briefing card, individualized verbal briefing, video display (in aircraft with In-flight Entertainment System), etc.  Airlines shall ensure that persons with disability or reduced mobility are boarded separately (normally prior to all other passengers) as well as disembarked separately (normally after all other passengers have left the cabin) in order to facilitate the procedure of embarkation and disembarkation and to provide the necessary assistance to them. Training Requirements:  All airlines and airport operators shall conduct training program for all personnel engaged in passenger services for sensitization and developing awareness for assisting persons with disability or reduced mobility and to ensure that they are well briefed about their responsibilities  Airlines shall ensure that cabin crew safety and emergency procedures training is combined with disability awareness training for assisting persons with disability or reduced mobility in the cabin environment. PART ONE Section 1.1 Page 25 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 3.7 SECTION 3 SERIES M PART VI (HANDLING OF UNRULY PASSENGERS) Unlawful/disruptive behaviour on board the aircraft may interfere with the performance of duties of the crew members or hamper the ability of the crew members to perform those duties or jeopardize the safety of the aircraft/persons/property on board/good order & discipline on board, cause discomfort to other passengers & crew members and may invite penal action in accordance with applicable regulations. In such a situation, passengers are expected to abide by law of the land and utilise the means and resources for grievance redressal as specified by the Government.  Even if the passenger feels that the redressal system has limitations, unlawful/disruptive action is certainly not a solution.  Unruly behaviour on-board aircraft has been declared as an offence and is a punishable act. Although unruly passengers represent only a miniscule proportion of passengers as a whole, even one unruly passenger can jeopardise safety on board. Unruly passengers affect all personnel involved in the process connected with a flight operation, ultimately affecting the operation of the flight itself.  This CAR is issued under the provisions of Rule 22, Rule 23 and Rule 29 of the Aircraft Rules, 1937 and with the approval of Ministry of Civil Aviation for information, guidance and compliance of all concerned. APPLICABILITY  The provisions contained in this CAR shall be applicable to the following: o All Indian operators engaged in scheduled and non-scheduled air transport services, both domestic and international, for carriage of passengers. o All airport operators within Indian Territory. o All passengers during the period of air travel in or over India.  All foreign carriers would follow this CAR subject to compliance of Tokyo Convention 1963. DEFINITIONS  Unruly passenger - A passenger who fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instructions of the airport staff or crew members and thereby disturbs the good order and discipline at an airport or on board the aircraft. PART ONE Section 1.1 Page 26 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00  Disembarkation means leaving an aircraft after a landing, except by crew or passengers continuing on the next stage of the same through-flight.  Embarkation means boarding an aircraft for the purpose of commencing a flight, except by such crew or passengers as have embarked on a previous stage of the same through-flight. REQUIREMENTS FOR DEALING WITH UNRULY PASSENGERS  Every reasonable effort to protect passengers and personnel against any offence by unruly passengers shall be made.  Conditions of carriage shall include statutory warning specifying acts which have been declared unlawful/disruptive under the provisions of the Aircraft Rules, 1937.  Airline shall establish Standard Operating Procedure (SOP) including the role of ground staff, flight crew, airline airport manager and airline central operational control to deal with unruly passengers while at airport or on-board the aircraft. The SOP shall be communicated throughout the organization and especially to all employees who are in direct contact with passengers, both on the ground and on the aircraft.  Passengers who are likely to be unruly must be carefully monitored, and if deemed to pose a threat to the safety and security of the flight, fellow passengers or staff while on board aircraft, should be refused embarkation or off-loaded. All airlines shall establish mechanism to detect and report unruly passenger behaviour at check-in, in the lounges, at the boarding gate or any other place in the terminal building in order to prevent such passengers from boarding. In case of occurrence of an act of unruly behaviour while the aircraft is on ground, such cases shall be reported immediately in writing and First Information Report (FIR) may be lodged with security agency at the aerodrome.  Unruly behaviour could be the result of an event of unsatisfactory service/ condition or effect of a series of such events that build up. Airline staff should observe early signs of potential unruly behaviour. Airlines shall focus and act on these early signs, rather than dealing exclusively with escalated events. At no stage, the airline staff/crew member shall show discourteous behaviour during redressal of genuine passenger rights. PART ONE Section 1.1 Page 27 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00  During the flight, crew members must attempt to defuse a critical situation until it becomes clear that there is no way to resolve it through verbal communication and written notice to passenger. Applying restraining devices should be used when all conciliatory approaches have been exhausted.  Passengers shall be made aware through display of “Conditions of Carriage” at prominent locations in the airport terminal building that any act, which is considered offence on the ground and invites penal action as per law, is also an offence if committed on-board aircraft.  The passenger shall also be made aware that in case his/her behaviour falls into one of the following categories, he/she is likely to be breaking the law and could be arrested on arrival at destination, or at any other airport where the aircraft commander may choose to land. However, these clauses are indicative and not exhaustive: o Consuming alcoholic beverages or drugs resulting in unruly behaviour. o Smoking in an aircraft o Failure to obey the instructions of the pilot-in-command o Acting in an unruly manner by:  use of any threatening or abusive language towards a member of the crew or other passengers;  behaving in a physically threatening, abusive and disorderly manner towards a member of the crew or other passengers;  Intentionally interfering with the performance of the duties of a crew member. o Endangering the safety of an aircraft and persons therein  Airlines shall categorize all such cases of unruly behaviour on-board the aircraft as indicated in Para 4.9 to this CAR into following categories: Table 1.1E Unruly behaviour (physical gestures, verbal harassment, unruly Level 1 inebriation etc.). Physically abusive behaviour (pushing, kicking, hitting, grabbing or Level 2 inappropriate touching or sexual harassment etc.) PART ONE Section 1.1 Page 28 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 Life-threatening behaviour (damage to aircraft operating systems, Level 3 physical violence such as choking, eye gouging, murderous assault, attempted or actual breach of the flight crew compartment etc.)  Pilot-in-command shall quickly assess if the cabin crew can control the unruly passenger and accordingly relay this information to the airline’s central control on the ground.  If a seriousness of the situation so warrants, airline’s central control shall, in consultation with pilot-in-command, identify the alternate aerodrome for landing of aircraft as quickly as possible. Security agencies, duty manager at alternate aerodrome and ground staff shall be informed for appropriate action at landing.  Upon landing of the aircraft, airline representative shall lodge FIR with the concerned security agency at aerodrome, to whom, the unruly passenger shall be handed over. TRAINING  Flight crew, cabin crew and ground staff should be properly trained and be in knowledge of procedures to deal with unruly passengers.  The training should provide knowledge on how to detect, defuse and prevent critical situations, about the causes of various types of disruptive behaviour and ways to handle critical situations along with reporting thereto.  The training modules so designed must include duties of such operating personnel, ground staff, cabin crew and flight crew dealing with conflict and its aftermath, ways/means to mitigate the situations that occur due to long waiting lines, flight being overbooked, delays & diversion/cancellation and lack of information.  In an endeavour to defuse a volatile situation, airline shall establish a mechanism to continuously observe and analyse incidents of disruptive behaviour in order to impart relevant training to frontline staff to help them manage rude and aggressive passengers and prevent such occurrences. PART ONE Section 1.1 Page 29 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 REPORTING AND HANDLING OF UNRULY PASSENGERS ON BOARD THE AIRCRAFT  Whenever an airline receives a complaint of unruly behaviour from the pilot-in- command, the incident may be referred by the airlines to an Internal Committee. This Internal Committee shall be constituted by the airline and consists of the following: o Retired District & Session Judge as Chairman. o A representative from a different scheduled Airline as Member. o Representative from a passengers association or consumer association or retired officer of Consumer Dispute Redressal Forum as Member.  The Internal Committee shall decide the matter within a period of 30 days along with category level of the unruly passenger as indicated in Para 4.10 of this CAR. The Internal Committee shall also decide the duration for which the unruly passenger will be banned from flying in accordance with provisions of Para 8.1 of this CAR.  Pending decision of the Internal Committee, the concerned airline may ban such unruly passenger from flying, but such period may not exceed a period of 30 days.  The Internal Committee shall give the final decision in 30 days by giving the reasons in writing. The decision of the Internal Committee shall be binding on the airline concerned. In case the Internal Committee fails to take a decision in 30 days, the passenger will be free to fly.  The airlines shall maintain a database of all unruly passengers (after decision by the Internal Committee) and inform the same to DGCA/other airlines. This shall form a No-Fly List which will be maintained by DGCA and contain the following information: o Full name of the Passenger o Contact details viz. phone number, email address, postal address etc. (as indicated at the time of booking the ticket) o Details of identification document, viz., Aadhar card, passport etc. o Date of occurrence and details of the incident o Sector o Flight Number o Seat number o Category Level (as per para 4.10 of this CAR) o Date from which the ban is imposed o Period of imposition of ban PART ONE Section 1.1 Page 30 of 76 Effective 18 May 2023  InterGlobe Aviation Limited ifly.SEP NOT A CONTROLLED COPY. DOWNLOADED FROM COMPANY PORTAL / E - MANUAL SAFETY AND EMERGENCY PROCEDURES MANUAL PART ONE Section 1.1 Regulatory Overview Issue IX Revision 00 Note: Information may be shared with the airlines. However, it shall not be made public.  Reporting to DGCA shall be made in accordance with the provisions of Cabin Safety Circular 02 of 2010.  Instances of passengers posing a threat to flight safety or the security of fellow passengers or operating crew