1952_Module 10 Stakeholder Engagement - Read-Only.pdf

You need to know how to engage with each one differently Types of Stakeholders 1. Project client or customer - Define scope and other parameters of the project, sets requirements, and communicates expectations; project success rests on satisfying their needs and expectations 2....

You need to know how to engage with each one differently Types of Stakeholders 1. Project client or customer - Define scope and other parameters of the project, sets requirements, and communicates expectations; project success rests on satisfying their needs and expectations 2. Project team - does the actual project work. typically drawn from multiple functions and discipline; each member has a direct stake in the project success 3. Project sponsor - authorizes the project and uses their influence on behalf of the project to obtain resources and to clear barriers 4. Top management - Senior Management establishes organizational priorities, monitoring, and intervening as necessary 5. Functional managers - other business unit managers may have direct or indirect involvement in the execution of the project and the use of their staff on the project 6. Other project managers - subject matter experts SMEs maybe in demand across several project as one example creating conflict around the use of resources for the respective PMS Literally anyone and everyone who is impacted May not use these labels but important to create some sort of system PMI identified Where are they currently and where do they need to be 1. Competence - Stakeholders must see you as a reliable manager who knows how to get things done. They will admire you if you keep tabs on risks, issues, decisions, and actions. Be consistent. Keep promises and deliver quality output 2. Connection - Relate to people. Show them you care and have empathy. Empower your team. View them as individuals. Listen. Be open 3. Communication - Effective communication is critical. Be accurate and clear. 4. Honesty - Don't promise too much or let them down. Don't be pressured into saying yes. Be realistic