week 6 operation management .pptx

 Quality Services for Tourism and hospitality Services  Quality control and reliability  Testing and Inspection  Methods of checking product quality  Methods of disposing rejected materials  Quality systems on services Quality service in tourism and  Quality hospitality is the Service...

 Quality Services for Tourism and hospitality Services  Quality control and reliability  Testing and Inspection  Methods of checking product quality  Methods of disposing rejected materials  Quality systems on services Quality service in tourism and  Quality hospitality is the Services consistent delivery of products and for Tourism services that meet orand exceed guest expectations. It hospitality aims to create value forServices guest and provide memorable experiences Quality service can help hospitality businesses retain guests, who are increasingly willing to pay more for service that meet or exceed their expectations. It can also promote customer loyalty and profitability Quality Control in the hotel industry is a systematic and continuous process that takes a lot of effort but is crucial for maintaining high standards of service. To streamline this process hotel often use a combination of standard operation procedures, checklist, and quality control software.  Hotel site inspection is the process of surveying hotel properties and their features to assess if they are suitable for hosting events. IMPORTANCE 1.It evaluates the performance of your hotel’s health and safety 2.Compliance in areas such as your safety and security procedures, workplace accidents and injuries procedures, food and beverages department and 3.Fire safety procedures to offer advice and direction for the  Methods of checking product quality Effective quality control measures include monitoring defects rates, Quality inspection is the assessing customers The SERVQUAL model process of evaluating satisfaction, ensuring five dimensions: reliability, and verifying if the testing coverage, measuring responsiveness, inspected materials and on-time delivery, analyzing assurance, empathy, and products conform with the cost of quality, the specified tangibles assessing process requirements. capability, optimizing feedback loop efficiency, focusing on team training. Manage Hotel Waste and Garbage Effective hotel food waste management involves it going to a facility for anaerobic digestions rather than landfill. This process converts your hotel food waste into biogas to generate renewable energy, and biofertilizer. General waste can also be incinerated and turned into refuse derived fuel. Quality systems on services It defines quality service management as the continual process of improving customers experience and ensuring employees are well- trained. Quality management software provides the hospitality industry a better control of supplier-related processes and data to make informed business decisions, especially when it comes to selecting the right suppliers since you cannot change suppliers now and then.  ISO 9001: is the leading quality management systems standard andis the most widely used of its kind in the world. Assurance in the hospitality industry border on three principles namely: a. Customer satisfaction b. Employee involvement c. And continuous improvement in quality