Unit 2.2 Non-Verbal Communication Skills PDF
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Iqra University
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Summary
This PowerPoint presentation covers non-verbal communication. It outlines elements such as eye contact, facial expressions, and posture. The presentation also discusses strategies for developing and improving non-verbal communication in different contexts.
Full Transcript
Unit 2.2 Non-Verbal Communication Non-Verbal Communication Non-verbal communication includes all unwritten and unspoken messages, both intentional and unintentional. Nonverbal cues can speak louder than words. Elements of Non-verbal Communication Eye contact Facial expression Posture and...
Unit 2.2 Non-Verbal Communication Non-Verbal Communication Non-verbal communication includes all unwritten and unspoken messages, both intentional and unintentional. Nonverbal cues can speak louder than words. Elements of Non-verbal Communication Eye contact Facial expression Posture and gestures Time, space, and territory Personal appearance Visual appeal of business documents Strategies for Improving Non-verbal Skills Establish and maintain eye contact. Use posture to show interest. Reduce or eliminate physical barriers. Improve your decoding skills. Probe for more information. Strategies for Improving Non-verbal Skills Interpret nonverbal meanings in context. Associate with people from diverse cultures. Appreciate the power of appearance. Observe yourself on video. Enlist friends and family. References Guffey, M. E., & Loewy, D. (2016). Essentials of business communication (10th ed.). Cengage Learning.
