Confidentiality in the Workplace - Presentation PDF

UNDERSTANDING WORK IMMERSION: EXPECTED BEHAVIOR IN THE WORK PLACE TOPIC: CONFIDENTIALITY IN THE WORKPLACE BY: JOHN NORMAN A. BALISTOY,...

UNDERSTANDING WORK IMMERSION: EXPECTED BEHAVIOR IN THE WORK PLACE TOPIC: CONFIDENTIALITY IN THE WORKPLACE BY: JOHN NORMAN A. BALISTOY, LPT Work Immersion Teacher - PNHS - MAIN https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com OBJECTIVES: At the end of the session, the learners will be able to: 1. Define Confidentiality. 2. Understand the different types of confidential information. 3. Value the importance of confidentiality in the workplace. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  INTRODUCTIO N: Confidentiality, or not disclosing certain information, is important in a wide range of jobs. Confidentiality matters for legal and reputational reasons, and it also matters because your future employment may depend on it. Some information is protected by law in several countries, including personally identifiable information and also ‘trade secrets’. It is therefore important to understand the nature of confidentiality, and how to ensure that you comply with legal or ethical guidelines. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com WHAT IS CONFIDENTIALITY? Confidentiality means the state of keeping secret or not disclosing information. It comes from confide, meaning to trust someone or tell secrets to them. Confidential information, therefore, is information that should be kept private or secret. Confidentiality is simply the act of keeping that information private. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  TYPES OF CONFIDENTIAL INFORMATION https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  There are, broadly speaking, five main types of confidential information. 1. Employee Information In the course of the job, you will hear information about individuals within your organization. Some of this will be unsubstantiated gossip, and some will be information that you have come across in the course of your work, especially if you are a line manager or you work https://www.facebook.com/depedparanaque www.depedparanaquecity.com in human resources. @deped_pque  If you come across private information in the course of your work, including any information that identifies an individual (name, address, maiden name and so on), then you should not disclose it to others. This also applies to information collected at interviews about ethnic background, disabilities and so on. There are legal requirements about keeping that kind of information safe and secure in many countries. If you break those laws, you are likely to be personally liable and potentially face prosecution. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  2. Managerial Information Managerial information includes both information about individuals, such as disciplinary action, and also about broad management actions such as planned redundancies or employee relations issues. Some types of managerial information will become public in due course—such as planned redundancies—and other information https://www.facebook.com/depedparanaque www.depedparanaquecity.com may @deped_pque remain  3. Organizational Information Organizational information is also known as business information or ‘trade secrets’. The definition covers anything not in the public domain that helps the organisation do its work better or more efficiently. It would therefore include, for example, information about industrial processes, budgets, costs, forecasts, and https://www.facebook.com/depedparanaque even customer @deped_pque contact www.depedparanaquecity.com information.  4. Customer or Contact Information Customer and contact information is partially covered by ‘trade secrets’. However, forthcoming changes to data protection law in Europe (and relating to any data held on a citizen of a European Union country) means that it needs to be considered and held differently. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com If you think this may affect  5. Professional Information Some professionals — including doctors, lawyers and accountants — come across information about individuals or organizations through their professional position. For example: Doctors know about the details of their patients’ conditions and treatments; Lawyers know about details of wills and court cases, some of which may be protected by law; and Accountants will know about their clients’ tax and income. These professionals https://www.facebook.com/depedparanaque www.depedparanaquecity.com are often bound by @deped_pque  CASUAL VS. LEGAL CONFIDENTIALITY https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  There is a distinction to be drawn between casual expectations of confidentiality and legal requirements. There is information which you may be told, and asked to keep secret, but where the only obligation to do so is personal For example, a colleague tells you that she is pregnant, and explains that she has not yet told anyone else and would prefer it not to be public for the time being. She wanted to tell you because you are a friend/someone she trusts to cover for her if her morning sickness is bad/her line manager. There is no absolute or legal requirement on you not to tell anyone else. However, be aware that if you do so, you will have broken her trust. https://www.facebook.com/depedparanaque @deped_pque You would not expect her to be happy, and your reputation as www.depedparanaquecity.com  There is information that legally cannot be shared with other organizations or individuals except under certain very specific circumstances For example, you may want to share or sell a list of customer contact details to another organization. In many countries, you can only do so if you have obtained explicit consent from those customers. Most personal information (that is, any information which is personal to an individual, such as national insurance numbers, full name, address, email address or similar) cannot, by law, be disclosed without consent. You can also be sued if you share information that is individual to your employer with any of the company’s competitors, or disclose it in a way that may damage the share price. This includes information about employees, processes, or products that is not already in the public domain. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  PROTECTING CONFIDENTIAL INFORMATION https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  If you regularly handle confidential information, you should take steps to ensure that you protect it adequately. These should include, for example:  Ensuring that confidential information is always locked away at night, and not left unattended during the day;  Password-protecting sensitive computer files;  Marking confidential information clearly as such, and ensuring that paper copies are shredded before disposal; and  Ensuring that you only disclose confidential information to those who need to know. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com COMMON SENSE AND PROFESSIONAL STANDARDS Much about confidentiality is either common sense, or covered by professional standards. It follows that you need to protect information that is about an individual, and which they would not want disclosed more widely. What is changing, and rapidly, is the way the law regards wider disclosure. Tolerance is decreasing. If you regularly handle confidential information, it may be time to review what you do. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com Resources: 1. Bitmoji.com 2. https://www.skillsyouneed.com/lead/workplace-confide ntiality.html 3. Quotesgram.com https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com ACTIVITY TIME: Directions: Write down (3) things you learn about confidentiality. https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com  THANK YOU AND KEEP SAFE!!! https://www.facebook.com/depedparanaque @deped_pque www.depedparanaquecity.com