[Template] BOH4M - 4-1a - LN, Stress Management.pptx

Managing Stress and the Work Life Balance BOH4M Business Leadership Success Criteria ●I can evaluate the impact of personal stress of performance. ●I can describe factors that contribute to stress. ●I can analyze techniques to reduce stress Part One - Causes of Stress Stress Defined ●Stress is...

Managing Stress and the Work Life Balance BOH4M Business Leadership Success Criteria ●I can evaluate the impact of personal stress of performance. ●I can describe factors that contribute to stress. ●I can analyze techniques to reduce stress Part One - Causes of Stress Stress Defined ●Stress is caused by a stimulus, that stimulus can be either physical or psychological, and the individual then responds to the stimulus in some way Stress is a person’s adaptive response to ●_________ stimulus that places excessive psychological or physical demands on him or her ● What one person finds as excessive, may be perfectly tolerable for another ● A person must perceive the demands as excessive or stress will not result Stress Defined ➢ Stress ● A state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities. ➢ Stressors ● Things that cause stress ● Originate in work, personal, and nonwork situations. ● Have the potential to influence work attitudes, behavior, job performance, and health. DISCUSSION What does stress mean to you? Brainstorm a list of items that have recently caused you to feel stress. Try to extend beyond only academic forces. Individual Differences and Stress Type A personality is very ● The extreme _________ competitive, devoted to work and has a strong sense of time urgency ● This person is likely to be aggressive, impatient and highly work oriented ● He or she has a lot of drive and motivation and wants to accomplish as much as possible in as short a time as possible ● The extreme _________ Type B personality is less competitive, devoted to work and has a weaker sense of time urgency ● This person feels less conflict with either people or time and has a more balanced, relaxed approach to life ● He or she is able to work at a constant pace Individual Differences and Stress ●A common sense expectation might be that Type A people are more successful, but in reality that is untrue ● Type A people may alienate themselves from others ● Type B may have better interpersonal skills ●People are not purely Type A or B, but instead tend toward one type or the other Four Corners Place yourself into one these four corners: 1. Definitely Type A 2. Slightly Type A 3. Slightly Type B 4. Definitely Type B Share why you picked that corner. Switch if you realize you might belong elsewhere. Part Two: Consequences of Stress Causes and Consequences of Stress Organizational Stressors Task Demands • Type of occupation • Security • Overload Physical Demands • Temperature • Strenuous Labour • Office Design Role Demands • Ambiguity • Conflict • Role Overload Interpersonal Demands • Group Pressures • Leadership Style • Interpersonal Conflict Life Stressors Life Change Life Trauma Individual Consequences Behavioural • Alcohol & Drug Abuse • Violence, etc Psychological • Sleep Disturbances • Depression, etc Medical • Heart Disease • Headaches, etc Organizational Consequences Decline in Performance Withdrawal Attitudes Burnout Emotional Exhaustion Depersonalization Decreased Accomplishment Common Causes of Stress ● There are two broad common causes of stress ________________ and __________ Organizational Life ● Organizational Stressors are various factors in the workplace that can cause stress. The four general sets of stressors are … 1. 2. 3. 4. ___________________ Task Demands Physical Demands ___________________ ___________________ Role Demands ______________________ Interpersonal Demands Life Stressors ● Life Stressors are various factors and events that take place in your personal life, outside of the organization ● The two general types of life stressors are … 1. ______________ Life Change 2. ______________ Life Trauma Consequence of Stress ➢ Consequences of stress: ● Constructive stress (The good kind) ● Acts as a positive influence. ● Can be energizing and performance enhancing. ● Destructive stress (The bad kind) ● Acts as a negative influence. ● Breaks down a person’s physical and mental systems. ● Can lead to job burnout and/or workplace rage. Figure 18.7 Potential negative consequences of a destructive job stress-burnout cycle. Consequence of Stress ● Stress can have a number of consequences ● If positive, stress can lead to more energy, enthusiasm and motivation ● If negative, stress can produce the below three consequences; 1. ___________________________ Individual Consequences Organizational Consequences 2. _______________________________ 3. _____________ Burnout Consequence of Stress 1. The Individual Consequences of stress are outcomes that mainly affect that person. The org. may also suffer directly or indirectly, but it is the individual that pays the real price ● Stress may produce three individual consequences … A. ____________________________ Behavioural Consequences B. ______________________________ Psychological Consequences C. ________________________ Medical Consequences Consequence of Stress Individual Consequences (con’t) A. Behavioural Consequences – may harm the individual as well as others. E.g. Too much stress may lead to smoking, alcohol and drug abuse, violence, eating disorders, etc B. Psychological Consequences – affect a person’s mental health and well-being. E.g. Too much stress may lead to depression, sleep disorders, family problems, etc C. Medical Consequences – affect a person’s physical well-being. E.g. Too much stress may lead to heart disease, stroke, headaches, backaches, ulcers, stomach problems and skin conditions Consequence of Stress 2. The Organizational Consequences of stress are outcomes that have a more direct affect the organization itself ● Stress may produce three organizational consequences … A. ________________ Performance B. ________________ Withdrawal C. ________________ Attitudes Consequence of Stress Organizational Consequences (con’t) A. Performance – too much stress will lead to a decline in performance B. Withdrawal – the two most significant forms; absenteeism and quitting. Also includes missing deadlines, taking longer breaks, no longer caring about the org, etc C. Attitudes – decrease in job satisfaction, morale and organizational commitment Consequence of Stress 3. Burnout is generally a feeling of exhaustion that develops when a person simultaneously experiences too much pressure and has too few sources of satisfaction ● Burnout consists of three dimensions: A. ________________________ Emotional Exhaustion B. ________________________ Depersonalization C. _______________________________________ Diminished Personal Accomplishment Consequence of Stress Burnout (con’t) A. Emotional Exhaustion is strain brought on by too many demands B. Depersonalization is emotional distance from others C. Diminished Personal Accomplishment is a decrease in an individuals successful completion of tasks Causes and Consequences of Stress Organizational Stressors Task Demands • Type of occupation • Security • Overload Physical Demands • Temperature • Strenuous Labour • Office Design Role Demands • Ambiguity • Conflict • Role Overload Interpersonal Demands • Group Pressures • Leadership Style • Interpersonal Conflict Life Stressors Life Change Life Trauma Individual Consequences Behavioural • Alcohol & Drug Abuse • Violence, etc Psychological • Sleep Disturbances • Depression, etc Medical • Heart Disease • Headaches, etc Organizational Consequences Decline in Performance Withdrawal Attitudes Burnout Emotional Exhaustion Depersonalization Decreased Accomplishment Help! Employees at JP Morgan Chase are burnt out! They’ve been working extremely hard recently based on shareholder pressure to increase market share, quarterly earnings, and net income. Hours have been rampant. Make 3 suggestions to JPMC leadership. Part Three - Solutions to Stress Individual Coping Strategies 1. __________ - people who exercise regularly feel less Exercise tension and stress, are more self-confident and show greater optimism 2. ____________ - can take many forms including taking Relaxation vacations and regular rest breaks during the normal workday 3. _________________ Time Management - many daily pressures can be eliminated if a person does a better job of managing time. This can be accomplished by making daily lists and then grouping the list into three categories; Critical, Important and Optional Activities. Then of course you do the things on the list in order of there importance Individual Coping Strategies 4. ________________ Role Management - actively working to avoid overload, ambiguity and conflict. This can be accomplished by asking for clarification if you are unsure about what is expected and learning to say “no” 5. ________________ Support Groups - a group of family members or friends with whom a person can talk with and spend time. E.g. going to a basketball game, getting together for dinner and drinks, etc Organizational Coping Strategies ●Organizations are increasingly realizing that they should be involved in managing their employees’ stress because … ● The organization is at least partly responsible for creating the stress, and therefore should help to relieve it ● Workers experiencing lower levels of harmful stress will function more effectively in the workplace Personal Wellness ➢Personal wellness: The pursuit of personal and mental potential though a personal healthpromotion program. ● A form of preventative stress management. ● Preventing (stopping) stress before it ever happens ● Enables people to be better prepared to deal with stress.