Public and Local Administration Past Paper PDF (2024/2025)

Faculty of Business Public and Local Administration Instructor: Dr. Dina Abu-Bakr Business Administration Department (2024/2025) English section – 2nd Grade Tutorial Lec. (4) By: Mohammad Ameen Banha & Obour Campus Ch 2: Contempor...

Faculty of Business Public and Local Administration Instructor: Dr. Dina Abu-Bakr Business Administration Department (2024/2025) English section – 2nd Grade Tutorial Lec. (4) By: Mohammad Ameen Banha & Obour Campus Ch 2: Contemporary Issues in Public Sector Management Choose the correct answer: Topic One: E-Government Model 1. What is the primary purpose of e-Government? A) Improving traditional services. C) Enhancing private sector profits. B) Using digital tools for governance. D) Eliminating manual tasks. 2. Which of the following is NOT a goal of e-Government? A) Reducing costs. C) Increasing administrative secrecy. B) Promoting citizen engagement. D) Enhancing service accessibility. 3. What aspect of state management does e-Government improve? A) Complexity and rigidity. C) Centralized decision-making. B) Transparency and effectiveness. D) Exclusivity of services. 4. What does e-Government provide to citizens and civil society? A) Marketing strategies. B) Direct dialogue and policy engagement. C) Traditional communication methods. D) Comprehensive training programs. 5. What key infrastructure does e-Government require? A) High employee count. B) Fundamental technological infrastructure. C) Centralized administrative offices. D) Extensive physical documentation. 6. Which of the following best describes the evolution of e-Government? A) A tool for providing services only. B) A concept redefining organizational functions. C) A substitute for democracy. D) A way to replace traditional methods entirely. 1 7. How does e-Government transform beneficiaries? A) It makes them passive service users. B) It excludes them from decision-making. C) It involves them in decision-making. D) It limits their access to information. Topic Two: Importance of E-Government 8. What societal issue does e-Government address? A) Financial mismanagement. C) Economic stagnation. B) Administrative and financial corruption. D) Social inequality. 9. What is a key feature of direct services in e-Government? A) They rely on manual processes. B) They are accessible anytime, anywhere. C) They are limited to urban areas. D) They depend solely on fax systems. 10.What is the ultimate goal of e-Government services? A) Responding only to specific citizen requests. B) Improving quality and availability. C) Replacing traditional communication channels. D) Strengthening government secrecy. Topic Three: Benefits of Implementing E-Government 11.What economic advantage does e-Government provide? A) Increased bureaucracy. B) Consolidation of procedures under one portal. C) Eliminating job opportunities. D) Reducing digital communication. 12.How does e-Government support economic development? A) By restricting access to services. B) By increasing public-private interactions. C) By promoting traditional government procedures. D) By focusing on manual systems. 13.What new opportunities does e-Government create? A) Traditional government roles. C) Jobs requiring physical infrastructure. B) Fields like data entry and security. D) Exclusively private sector jobs. 2 14.How does e-Government improve organizational processes? A) By enhancing bureaucracy. B) Through the e-Administration concept. C) By prolonging administrative procedures. D) By decentralizing technology. 15.What routine problem does e-Government eliminate? A) Transparency in operations. B) Bureaucracy in traditional systems. C) Digital communication applications. D) Simplification of hierarchy. 16.What administrative hierarchy change does e-Government make? A) Expanding organizational tiers. B) Simplifying and accelerating processes. C) Adding more layers to decisions. D) Increasing decision-making times. 17.What social impact does e-Government aim for? A) Discouraging technological adoption. B) Creating an information society. C) Limiting access to social platforms. D) Reducing electronic applications. 18.How does e-Government facilitate communication? A) By restricting email usage. B) Through electronic applications like email. C) By focusing on manual methods. D) By minimizing online interactions. 19.What kind of activities does e-Government activate? A) Political demonstrations. B) Various social activities. C) Exclusively financial programs. D) Urban planning initiatives. 3