Climbing Wall SOP PDF

STANDARD OPERATING PROCEDURES – CLIMBING WALL OBJECTIVE: This section aims to guide the customer service representative on how to operate the following ride safely and efficiently on a daily basis. This guideline must be used with utmost care, diligence and common sensibility. CLIM...

STANDARD OPERATING PROCEDURES – CLIMBING WALL OBJECTIVE: This section aims to guide the customer service representative on how to operate the following ride safely and efficiently on a daily basis. This guideline must be used with utmost care, diligence and common sensibility. CLIMBING WALL Manufacturer: Iplay co Risk Category: Medium Generic name / code: Climbing Wall Bar Code: Climbing Wall is a dangerous activity if not operated correctly. Operators are responsible for the safety and supervision of everyone using the equipment. All operators must be trained before operating the attraction. These instructions must be provided to operators before use of the equipment and retained for reference by operators. Owners and operators must read, understand (or have explained), and heed all instructions, labels, markings and warnings supplied with this product and with any associated products intended for use with this product. Note: Failure to do so may result in serious injury or death Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO The TRUBLUE Auto Belay is a controlled descent device designed specifically for use in the climbing industry. The TRUBLUE offers a maximum descent height of 12.5 m (41 ft) and is suitable for climber weights ranging from 10 - 150 kg (22 - 330 lbs). The design of the TRUBLUE permits simple installation and removal and incorporates an advanced self-regulating brake system and automatic line retraction. The patented braking mechanism offers climbers a smooth descent with a minimal variation in descent rate of both children and adults. There are no wearing parts in the brake mechanism, ensuring reliability remains high while maintenance and operating costs are kept to a minimum. To protect the longevity of the TRUBLUE, installation, care and use of the TRUBLUE Auto Belay must be carried out in Accordance with this instruction in the manual. Specifications Model: TB150-12C Classification: Class A Descent Control Device Dimensions: 80 x 320 x 140 mm (15 x 12.6 x 5.5 in) Net Weight: 19.75 kg (44 lbs) Materials: Casing Aluminium Alloy Internal parts Zinc plated steel Nozzle Modified Acetal plastic Line 20 mm Nylon Spectra webbing Max. Line Extension: 12.5 m* (41 ft) * Other line lengths are available from the manufacturer Min. Climber Weight: 10 kg (22 lbs) Max. Climber Weight: 150 kg (330 lbs) Max. Descent Speed: 2.0 m/s (6.5 ft/s) The TRUBLUE Model TB150-12C can be used as a climbing system device only in combination with other components. It shall not be deemed suitable for use until it is ensured that the entire system complies with the requirements of appropriate regional, state, and federal directives/standards. TRUBLUE Auto Belay complies with the following prevailing Safety regulations AS/NZS 1891: Industrial fall-arrest systems and devices – Part 3: Fall arrest devices CSA Z259.2.3-99: Descent Control Devices EN 341: 1992 + A1:1997 Class A: Personal protection equipment against falls from a height Descender devices ANSI/ASSE Z359.4: Safety Requirements for Assisted-Rescue and Self-Rescue Systems, Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO BEFORE STARTING THE SHIFT 1. Ensure that the Attraction is clean and presentable at all times. Ensure no tools or cleaning materials are visible within the vicinity of the Attraction. 2. Update the operating checklist of the Attraction. Take extra care to write down any irregularities found and recommended course of action by the Technician and Unit Manager. Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO  How to Fit and Test a Harness The text below provides some general information that applies to many harnesses. However, it’s important to always follow the manufacturer’s instructions for your specific Harness model. Steps for Putting on a Harness 1. First loosen the straps on both leg loops (if they are adjustable) and then the strap securing the waist belt. 2. Have the user step into the harness. Pay careful attention that the leg loops are not crossing, the belay loop is not twisted and that the waist belt is not upside down. The belay loop should face the front of the harness. 3. Situate the waist belt slightly above the iliac crest, which is near belly–button level for most people. Having the waist belt above the hips ensures that the user will not accidentally slip out of the harness in the event they fall upside down. Once the waist belt is situated, tighten it securely. 4. There should be no more than a 2–finger gap in slack between the waist and the harness. Make sure that the buckle is doubled back not necessary if the buckle is an (auto double–back model). 5. A well–fitted harness should have the ability to adjust to a larger and smaller size equally, allowing the harness to grow or shrink in diameter. A harness that is “maxed out” or at the end of its range of adjustability is not unsafe; however it may be difficult to get in or out of and may limit versatility. 6. Adjust the leg loops, 1 at a time. Some harnesses do not have adjustable leg loops and will use a piece of elastic to allow the leg loop to stretch. 7. The exact placement of leg loops is less important than the waist belt; it is based more on comfort. Make sure that the loops allow mobility and do not pinch in a manner that could hurt. We find that placing the leg loops close to the groin and having a 2–finger Gap in slack between the loop and my leg works best. 8. The tighter your leg loops, the more snug and comfortable the user will be while hanging freely, although range of movement can be restricted. Conversely, looser leg loops allow for more mobility and motion but are not as comfortable to dead–hang in. The harness is safe in either case, so ultimately the user must make the personal call on comfort. 9. Finally, make sure the buckles on each loop are doubled back. The user is now ready to test your harness. Steps for Testing a Harness 1. It is impossible to tell if a harness will truly be comfortable without hanging in it or weighting It. When the harness is weighted, it should feel relatively comfortable and be easy for the user to sit upright (like a chair). 2. The waist belt should not shift or move excessively. If it does, it should be tightened until the shifting stops. The harness should also not feel like it digs too hard into the skin. If there are any noticeable points of pressure, then consider trying a different harness. You can also test for shifting by trying to pull the waist belt down over the hips. You should not be able to. Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO 3. If the user feels like they are using too much of their core to keep themselves upright, you might need to adjust the rise of the harness. Each leg loop has an elastic strap on the back that can be adjusted in length. Shortening the rise should help allow the user to sit upright in the harness without using too much of their core. If adjusting the rise does not help, try a different harness. 4. Just remember, everybody is different and not every harness will fit perfectly. It is Important too Safety Rules Stationary Climbing Wall BEFORE YOUR CLIMB STARTS After you are hooked into your harness, stay in the harness area. Wait until we tell you to go to the climbing area. Don’t step on the Auto-Belay cable while you wait to start. DURING YOUR CLIMB Stay on the climbing route for your station. Don’t cross over to put yourself directly beneath or above another climber. Don’t climb without shoes or a top. Don’t climb beyond the wall top. Don’t go beyond chest-height to the wall top. DURING YOUR RAPPEL DOWN Don’t kick off more than 6 or 8 feet from the wall. Descend straight down, and don’t swing too close to other climbers. Be alert for other climbers beneath you, who may have strayed from their routes. AT THE END OF YOUR CLIMB When you are lowered to the ground at the end of the climb, land on your feet. After your climb is complete, wait for us to unhook you. Once you have been unhooked, go to the harness area where we will remove your harness. Please do not try to remove the harness yourself Special situations The vast majority of climbs take place without any difficulty or interruption, but sometimes a problem can occur. Here’s what to do. Climber frozen at top 1. Ask the climber to stay calm. Say that you are going to come up and can occur. Here’s what to do. 2. Put on a harness. Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO 3. As the climber next to the frozen climber finishes his or her climb, clip into the Auto-Belay cable and climb the wall. 4. When you reach the frozen climber, show the climber the climbing holds to climb down. NOTE. Encouraging the climber to rappel down generally will not work. Climber reports discomfort 1. Ask the climber to stay calm. Ask the climber if he or she is comfortable rappeling down. If so, then ask him or her to do so. (If not, follow the procedure for “Climber frozen at top,” above.) 2. If the problem is with the climber’s harness comfort, then adjust the harness, and let the climber begin climbing again. 3. If a climber is unable to resume for whatever reason, unhook and send the climber back to the harness area. Climber is intentionally reckless 1. Ask the climber to take it easy. If he or she persists: a. If you do not believe adjacent climbers would be endangered, tell the reckless climber to rappel down or climb down now; or b. If you believe other climbers might be endangered, tell the reckless climber to freeze at his or her position, and ask the other adjacent climbers to rappel down first (you can let them restart once the reckless climber is removed from the wall.) Then, tell the reckless climber to either rappel down or climb down. 2. Unhook the climber and send the climber to the harness area. Climber too light to rappel down 1. Ask the climber to stay calm. 2. Put on a harness. 3. As the climber next to the frozen climber finishes his or her climb, clip onto the Auto-Belay cable and climb the wall. 4. When you reach the climber, grab his or her Auto-Belay cable. Then your weight and the climber’s weight will cause both of you to rappel down. Auto-Belay cable retracts to top of wall 1. Put on a harness. 2. Clip onto an Auto-Belay cable and climb the wall. 3. Grab the loose Auto-Belay cable and bring it down. When you get to the bottom, attach it to the bolt hanger at the bottom of the wall. Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO Troubleshooting: See Auto Belay Section AUTOBELAY PARTS Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO OPERATING THE ATTRACTION FOR CUSTOMERS I. Accepting Customers 1. Welcome and greet guests to the Attraction area with a SMILE. 2. Assess the passengers’ eligibility for the ride. Check that the passengers meet the age, height and all other underlying restrictions before admitting them in the ride. Explain clearly and politely in case some of them do not meet the requirements for admission. Point out the applicable section in the Posted rules and regulations board to aid in the explanation. 3. Swipe the customer’s card. 4. Request all passengers to secure their loose personal objects and belongings such as keys, money, or Glasses in prescribed safe section to prevent them from falling or from getting lost during the ride/Attraction. Welcome the customers Eligibility check Swipe customer card Secure loose objects II. Starting the Ride/Attraction 1. Make sure safety belt (Harness) and helmet is secured properly 2. Watch the entire movement of the ride/Attraction when operational Securing the Customers 1. Check if the platform is CLEAN to avoid accidents like slipping off. 2. Demonstrate and explain clearly the safety regulations that all passengers must observe during the Ride/Attraction cycle. Keep the explanation short and simple. 3. Ensure that the flooring and the access ways are completely free of people. 4. Ensure that the operator Doesn’t allow any other person who is not properly trained to operate the ride /Attraction 5. Never leave the ride unattended. Ensure to remain in the prescribed safe position during the complete ride cycle to: Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO RIDE RULES AND REGULATIONS The use of the ride is forbidden to: E.I. Children under 110cm 110 cm and above E.II. Children above 195 cm. must NOT BE ALLOWED E.III. Children whose size does not allow the use of the safety devices; E.IV. Children or people who are visibly upset; E. V. People who are visibly drunk; E.VI. Pregnant women; E.VII. People having heart or spine diseases or physically not good; Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 056 4783184 formed by RHSO E.VIII. Handicapped People; E.IX. It is forbidden to smoke and to take: animals, umbrellas, sticks, bulky and sharpened Objects that may cause physical injury while on the ride; E. X. It is also forbidden to bring objects that may fly off causing it to be either lost or harmfully hit Spectators or other riders while the ride is operating. Loose items such as mobile E.XI. Behave properly without causing themselves to: 1. Lean out of the ride; 2. Raise/Stand up from the seats; 3. Rocking inside the gondolas; 4. Getting away from the safety devices of the ride; Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388 , 0564783184 formed by RHSO  Explanatory stream graph of Ride/Activity Operations Welcome the customers Check the Height Swipe Card Escort till ride seat Secure with seat lap bar/belt Check if customer is ok Check overall safety Alarm to notify Press the start button Close observation till the cycle is over Press the stop button Unlock the belt/Lap bar Check if they enjoyed - Talk to them Escort till exit Thank them for coming Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388 , 0564783184 formed by RHSO  SAFETY PROTOCOL TO COMBAT COVID 19 CUSTOMER MANAGEMENT, PROVIDING HAND SANITIZER, CLEANING AND STERLIZATION Hand Sanitization 1. One or several hand hygiene stations will be placed in front of the entrance, inside the park and in locations to public reach to allow everyone to practice hand hygiene before entering and when leaving the park. 2. The quantity and usability of the hand hygiene stations should be adapted to the type (e.g. young children, elderly, those with limited mobility) and number of users to better encourage use and reduce waiting time. 3. The installation, supervision, and regular refilling of the equipment should be the overall responsibility of Fabyland management and effective uses are welcome. 4. The use of public hand hygiene will be mandatory before passing the threshold of the park. 5. The entire guest needs to use the portable hand sanitizers before enjoying the ride/ devices, or any games. HAND SANITIZATION STATION PROTABLE HAND SANITIZER BOTTLES Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388 , 0564783184 formed by RHSO  TEMPERATURE CHECKING SOCIAL DISTANCING - PUBLIC MOVEMENT/ RIDE The social distancing to be maintains at least 6 feet distance between yourself and anyone who is coughing or sneezing. The warning sign will be displayed in the park. During the operation of the ride, the guest will be allowed to enjoy the ride with 6 feet distance apart from other guest. The social distancing will be ensured to avoid any contact with the guest. Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388 , 0564783184 formed by RHSO  WHILE RIDE OPERATION WEARING MASK The entire guest irrespective of the age group entering in the location will need to wear a medical mask. The ideal mask in N 95, however if N95 mask is not available the guest can use available mask. Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO  USE OF HAND GLOVES All the fairground and amusement equipment persons (Safety officer, Branch Manager, Operators, Supervisors, Attendants, Soft Play attendant, Skill game attendant, Arcade game attendant and Rescue personnel, Security, cleaners) will use the hand gloves and will dispose the used gloves are provided below: GENERAL RECOMMENDATIONS FOR ROUTINE CLEANING AND DISINFECTION Fabyland will practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, wash basin, that are appropriate for the surface. Labels contain instructions for safe and effective use of the cleaning product including precautions when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product. For electronics we will follow the manufacturer’s instructions for all cleaning and disinfection products. Consider use of wipe able covers for electronics and the use of alcohol-based wipes or spray containing at least 70% alcohol to disinfect touch screens. Dry surfaces thoroughly to avoid pooling of liquids. HOW TO CLEAN AND DISINFECTANT WHEN CLEANING Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO  Wear disposable gloves and gowns for all tasks in the cleaning process, including handling trash. Additional personal protective equipment (PPE) might be required based on the cleaning/disinfectant products being used and whether there is a risk of splash. Gloves and gowns should be removed carefully to avoid contamination of the wearer and the surrounding area. Wash your hands often with soap and water for 20 seconds. Always wash immediately after removing gloves and after contact with a person who is sick. Hand sanitizer: If soap and water are not available and hands are not visibly dirty, an alcohol-based hand sanitizer that contains at least 60% alcohol may be used. However, if hands are visibly dirty, always wash hands with soap and water. Additional key times to wash hands include: After blowing one’s nose, coughing, or sneezing. After using the restroom. Before eating or preparing food. After contact with animals or pets. Before and after providing routine care for another person who needs assistance (e.g., a child). MAINTENANCE WORK Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388, 0564783184 formed by RHSO  Wearing Mask Using tools after and before sanitize Wear the gloves Avoid shake hands What are the ways to prevent the disease 1. Washing hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands. Perform hand hygiene frequently, using an alcohol-based hand rub if hands are not visibly dirty or soap and water when hands are visibly dirty; 2. Maintain at least 6 feet distance between yourself and anyone who is coughing or sneezing. 3. Covering mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. 4. Avoid touching your eyes, nose or mouth without washing your hands. 5. Avoid shaking hands and just wave. 6. Avoid nose-to-nose greeting, hugging or kissing others. 7. Avoid contact with animals (live or dead). 8. Take enough rest and take a large amount of fluids. 9. Wear a medical mask, self-isolate, and seek medical advice as soon as they start to feel unwell. Symptoms can include fever, fatigue, cough, sore throat, and difficulty breathing. It is important to note that early symptoms for some people infected with COVID-19 may be very mild 10. Follow instructions on how to put on, take off, and dispose of medical masks Abdullah Al Othaim Leisure & Tourism Co. P.O.Box:50710, Unit 2301, 2302, 2303, 2304, Grosvenor tower 24th floor, Tecom, Dubai, UAE. Tel: +971 4 276 6388 ,