Salesforce Solutions for Cloud Kicks' B2B Portal PDF
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This document contains a set of multiple-choice questions examining Salesforce solutions for a B2B sales portal. It touches upon topics like best practices for demographic data in AI models and handling different user requirements for knowledge articles.
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33 of 60. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used? A. Commerce Cloud B. Experience Cloud C. Sales Cloud 34 of 60. It is recommended to carefully consider which demographic...
33 of 60. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used? A. Commerce Cloud B. Experience Cloud C. Sales Cloud 34 of 60. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this? A. To avoid societal bias B. To avoid unconscious confirmation bias C. To avoid interaction bias 35 of 60. Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: Some Knowledge articles, not all Articles organized in different categories Different fields than support representatives Which consideration should be made when determining how to present Knowledge articles to each audience? A. Separate articles should be written for each audience, with only relevant information. B. Page layouts or permissions can display only the fields needed for each audience. C. Topics within a customer site must be organized the same as internal data categories.
