Interpreter Script PDF

**Me:** Thank you for calling. This is Urusha, Interpreter ID 448138 for Nepali. I am proud to serve you. This call may be monitored for Training and Quality Assurance purposes. Is your customer/patient with you or do you need me to call them for you?" Is your customer/patient with you or do you ne...

**Me:** Thank you for calling. This is Urusha, Interpreter ID 448138 for Nepali. I am proud to serve you. This call may be monitored for Training and Quality Assurance purposes. Is your customer/patient with you or do you need me to call them for you?" Is your customer/patient with you or do you need me to call them for you? **Client: If the client state dial out is needed:** 1. Certainly. What is the number you would like me to dial, please, beginning with the area code? 2. Whom should we ask for? 3. *How would you like me to introduce you to your caller, ma'am/sir?* 4. If we get a voicemail, would you like to leave a message? 5. **Number busy of LEP:**Is there an alternate number you would like me to dial for you? 6. Please hold for your dial out. 7. नमस्ते, म तपाईंको अनुवादक हुनेछु। म तपाईंलाई सेवा गर्न पाउँदा गर्व महशुस गर्छु। यो कल प्रशिक्षण र गुणस्तरको उद्देश्यका लागि निगरानी गरिन सक्छ। हामीसँग XYZ COMPANY बाट प्रतिनिधि ABC लाइनमा हुनुहुन्छ। 8. तपाईंले भनेको सबै कुरा गोप्य राखिनेछ। 9. Thank you for holding, I have introduced myself and you and I'm ready for your instructions. **Client: If the client state dial out is needed:** I am ready for your instructions - **If Client refuses to answer data collections question:** **Unfortunately, without the proper answer to the Data Collection questions required by your organization, I cannot proceed, but if you call us back with the requested information, we will be happy to assist you.** - **Requesting Clarification with Client** 1. I'm sorry, Dr. ABC but the interpreter requests an explanation of....... 2. This is the interpreter, Mr. ABC, would you please explain the term.... 3. *This is the interpreter speaking", "The interpreter respectfully requests a repetition of the last three words.* - **Long Sentences** *Sir/Ma'am, this is the interpreter speaking, to ensure accuracy and quality, I would appreciate it if you could give me the information in smaller/shorter segments.* - **Not understanding what LEP is saying** 1. I'm sorry, this is the interpreter, Sir; please allow me a minute to verify a term with Mrs. ABC 2. Could the interpreter ask Mrs. Lugo to repeat her last response? - ***Closing*** It was a pleasure serving you today and thank you for using our service. Have a good rest of your day.