S4G Chapter 5 - Emotional Intelligence eThuto.pptx

Emotional Intelligence SECTION C – WHERE AM I GROWING TO CHAPTER 5  What is Emotional Intelligence? Origin Nature Intelligence Literacy Emotional Expression...

Emotional Intelligence SECTION C – WHERE AM I GROWING TO CHAPTER 5  What is Emotional Intelligence? Origin Nature Intelligence Literacy Emotional Expression Emotions Explained Significance Control Developing Personal Emotional Competence Social Outcomes  Be able to explain and define the following concepts:  Emotional intelligence,  Emotional awareness,  emotion/feeling,  origin of emotions,  Emotion literacy,  Emotion expression,  Significance of emotions,  Emotion control,  Emotion competence.  Be able to explain why the constructs mentioned above are significant to your personal and academic growth, wellbeing and development.  Be able to apply strategies to cultivate and enhance the development of “emotional intelligence” as a skill as well as practically implementing the strategies in academic and personal 1.What is Emotional Intelligence?  Each person has a different level of each intelligence.  Linguistic (language skills),  Logical-mathematical,  Musical,  Bodily-kinaesthetic,  Naturalistic and  Personal intelligence  Intra(Others)- and Interpersonal(Self) intelligence 1.What is Emotional Intelligence?  There are often two groups of people:  (1) Those who are not aware of their feelings and who cannot express them; and  (2) those who experience their feelings intensely and frequently express them inappropriately.  One of the purposes of developing emotional intelligence  We can cope better with most difficult emotional situations 1.What is Emotional Intelligence?  People who are not emotionally proficient, are not in touch with their feelings and/or cannot control and express them.  Poor communication  conflict-resolution skills  low self-confidence  low self-acceptance  problems in establishing and maintaining relationships  have few goals  little motivation to do anything about the matter.  Result could be: alcoholism, drug abuse, eating disorders, marital problems, and depression amongst other difficulties 1.What is Emotional Intelligence?  Goleman: Emotional intelligence is one of the most beneficial skills to develop. Emotional intelligence refers to the capacity to reflect and not just react in any given situation. It encompasses the uniquely human capacity to think about emotions.  De Klerk: the ability to identify, understand and control your own thoughts and feelings, communicate them appropriately to others and have empathy with the emotions of others which enables you to interact with them on an emotional level. Emotional Intelligence Components Emotional Awareness The ability to perceive, recognise, understand and respond to your own feelings and the feelings of others. Emotional Literacy The ability to distinguish between various feelings and to name them. Emotional Control The ability to express and control your feelings appropriately. Executive Function The ability to use emotional information in directing thoughts and actions in order to live effectively and have motivation and a goal in mind. Communication The ability to listen to others, have empathy with them and communicate effectively regarding emotions and thoughts.  2. Emotions Explained - 2.1 The Origin of Emotions  DNA we inherit and our socialization experiences influence the origin of our feelings as well as our emotional development  We gather information in a given situation through our senses (sight, hearing, smell, taste and touch)  Interpret the information through the filters of our values, assumptions and previous experiences, amongst other things Situation Emotio Interpretation Thought (Stimulus) n 2. Emotions Explained – 2.2 The Nature of Emotions  Emotions are internal physiological reactions  All emotions are forms of energy in motion and serve as fuel for action  Emotions are characteristic of the human race and are a natural and wonderful part of our design  Feelings are generated both consciously and subconsciously  When we think on a conscious level (thinking and reasoning), our corresponding feelings will be generated consciously; and  When we think on a subconscious level (core beliefs and attitudes), our feelings that accompany these thoughts will be generated subconsciously  In developing emotional intelligence, we also need to develop and use all of our senses (sensory intelligence)  We also need to differentiate between the information we gain form our senses and the interpretations we make as a result 2. Emotions Explained – 2.3 Emotional Literacy  Emotional literacy refers to recognising and naming a feeling correctly  Self-awareness and emotional intelligence is to put words to feelings.  It is also important to discriminate between old and new feelings.  It happens when people haven’t processed a previous situation or feeling and a new similar or different situation arises which evoke all the feelings of the past situation (overreacting) 2. Emotions Explained – 2.4 The Expression of Emotions  It is essential to be aware of our emotions and to validate and acknowledge them  Feelings can’t be enjoyed whilst we’re unaware of them  The better we understand our own feelings, the better we can understand those of others  suppression of emotions can lead to:  Physical illness and symptoms such as stomach ache, migraine, back pain, stiff neck, ulcers, regular colds, asthma and insomnia.  Compulsive behaviour such as smoking, drinking alcohol, drug use, overworking, overeating, exercising too much, obsessive meditation, continuous socialization and other types of obsessive behaviour.  Saying or doing the wrong things at the wrong times or not saying and doing anything at all.  One can cut off feelings and intellectualise, rationalise (make excuses), or 2. Emotions Explained – 2.4 The Expression of Emotions  In order to accept our feelings, 1. we need to be aware of them and 2. acknowledge and 3. validate them. 4. we don’t have to be frightened by the intensity of our emotions. 5. This in turn enables us to learn what our feelings are, where they come from and what caused them to develop.  The reward for emotional acceptance is more intense, positive feelings that last longer and intense, unpleasant 2. Emotions Explained – 2.4 The Expression of Emotions Practice accepting emotions: “I feel angry and that’s okay” or “I feel sad and that’s okay” or “I feel upset and that’s okay.” 2. Emotions Explained – 2.4 The Expression of Emotions  Emotion and behaviour is not the same thing.  This implies that while all emotions are valid and acceptable and in need of acknowledgement and expression,  this is not true for behaviour. It is possible for people to cope with a feeling or react to it in a destructive way.  It therefore remains our responsibility to express our feelings in a constructive and positive way. 2. Emotions Explained – 2.5 The Significance of Emotions  Eachemotion is a “wake-up-call” to tell us that we have to pay attention to something important A negative or less pleasurable emotion is valuable, because it indicates an unmet need.  Emotion translated means movement 2. Emotions Explained – 2.6 Emotional Control  Some techniques that are useful in emotional control overlap with stress management techniques:  Empty chair technique  Keeping a journal of your feelings  Writing letters  Paint or draw your feelings  See the humour in the feeling or situation  Deep breathing  Progressive muscle relaxation  Brain Gym  Physical exercise  Visualisation is a technique 2. Emotions Explained – 2.6 Emotional Control  Red light tells you stop, breathe deeply, calm down or take time out  Orange light gives you time to think about your situation and the alternatives you have in responding to the situation  Green light gives you permission to act in the way you think is the most appropriate in the situation 3. Developing Emotional Competence  Emotional Intelligence is developed by cultivating our emotional maturity and competence  Emotional Competence encompasses personal (intrapersonal) and social (interpersonal) competence  You need to develop the key qualities in Table C-11.4 and 5 3. Developing Emotional Competence – 3.1 Personal Competence SELF-AWARENESS Knowing one’s internal states, preferences, resources and intuitions.  Emotional awareness:  Knowing your emotions and how they affect you.  Accurate self-  Knowing your strengths and assessment: limits.  Self-confidence:  Having a strong sense of one’s self-worth and capabilities.  3. Developing Emotional Competence – 3.1 Personal Competence SELF-REGULATION (Self-management) Managing your internal states, impulses and resources. Self-control: Controlling your disruptive emotions and impulses. Delayed gratification: Able to delay gratification when there is something more important to be gained. Trustworthiness: Maintaining standards of honesty and integrity. Conscientiousness: Taking responsibility for personal performance. Adaptability: Able to handle change. Innovation: Being comfortable with novel ideas,  3. Developing Emotional Competence – 3.1 Personal Competence MOTIVATION Emotional tendencies that guide or facilitate reaching goals. Achievement drive:  Striving to improve or reach a standard of excellence. Commitment:  Aligning with the goals of the group or organisation. Initiative:  Readiness to act on opportunities. Optimism:  Persistence in pursuing goals despite obstacles and setbacks. Develop intrinsic motivation.  3. Developing Emotional Competence – 3.2 Social Competence EMPATHY Awareness of others' needs and concerns. Understanding others:  Sense the feelings and perspectives of others. Developing others:  Sensing others’ development needs and helping others to improve themselves. Service orientation:  Anticipating, recognising and meeting customers' needs. Leveraging diversity:  Being able to relate to people from different cultures. Political awareness:  Reading a group’s emotional currents  3. Developing Emotional Competence – 3.2 Social Competence SOCIAL SKILLS Adeptness at inducing desirable responses in others. Communication:  Listen to understand and send convincing messages. Conflict management:  Negotiating and resolving disagreements. Influence:  Able to use effective tactics for persuasion. Leadership:  Inspiring, motivating and guiding individuals and groups. Building bonds:  Nurturing important relationships. Change catalyst:  Able to facilitate and make positive change happen. Collaboration and cooperation:  Working with others to achieve shared goals. Team capabilities: Creating group synergy in pursuing collective goals. Complete the tasks in the handbook