RHFAC Professional Handbook v3.0 PDF

RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 0 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) This document was developed to guide the reader through the specific application of the Rick Hansen Foundation Accessibility Certification™ (RHFAC) Program. This is not intended to be a design manual. Guidance on how to rate a specific Site is not included in this document. For more information about the RHFAC Program and RHFAC Training, please contact us at [email protected] or visit www.rickhansen.com/rhfac. COPYRIGHT ©2020 by The Rick Hansen Foundation. All rights reserved. 1 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Disclaimer None of the parties involved in the funding or creation of the Rick Hansen Foundation Accessibility Certification™ (“RHFAC”) Program, including the Rick Hansen Foundation, its affiliates, members, employees or contractors, assume any liability or responsibility to the user of this handbook or any third parties for the accuracy, completeness, or use of or reliance on any information contained in the RHFAC Program, or for any costs, expenses, injuries, losses, or damages (including, without limitation, equitable relief) arising from the use of any materials for the RHFAC Program. New construction, Site alterations, repairs, and demolitions in all jurisdictions are or may be subject to federal, provincial, municipal, and local statutes, codes, ordinances, decrees, rules, regulations, bylaws, policies, requirements, standards, and guidelines in their governing jurisdiction (“Building Laws”). These Building Laws may include building codes, standards, or requirements that are specific to accessibility by persons with disabilities. These Building Laws vary from jurisdiction to jurisdiction and may change over time. The user is advised that the ratings, certification levels, recommendations, and build specifications used or included in the RHFAC Program are functional recommendations, not represented or guaranteed to meet, comply with, or be consistent with the requirements of any Building Laws at any time in force or effect in any jurisdiction. It is the sole responsibility of the party undertaking any construction to consult with knowledgeable consultants (including code consultants) and applicable authorities having jurisdiction in the governing jurisdictions, to confirm that the recommendations and specifications of the RHFAC Program intended to be used comply with Building Laws so that any build, renovation, and demolition undertaken is in compliance with the Building Laws. The user acknowledges that it is aware that it may be required to amend or adapt the recommendations and specifications of the RHFAC Program to ensure compliance with Building Laws. As a condition of use, the user hereby waives the user’s right of any and all claims, demands, and causes of action against the Rick Hansen Foundation, its affiliates, members, employees, or contractors (the “RHF Personnel”), and further releases the RHF Personnel of any and all claims, demands, and causes of action, for any costs, expenses, injuries, losses, or damages (including, without limitation, equitable relief) that the user may now or hereafter have against the RHF Personnel by reason of or arising out of the use of, or reliance on, any materials for the RHFAC Program. 2 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) Permissions Canadian Standards Association With the permission of Canadian Standards Association (CSA), material is reproduced from CSA standard, B651-18 - Accessible design for the built environment, which is copyrighted by CSA, 178 Rexdale Blvd., Toronto, ON, M9W 1R3. This material is not the complete and official position of CSA on the referenced subject, which is represented solely by the standard in its entirety. While use of the material has been authorized, CSA is not responsible for the manner in which the data is presented, nor for any interpretations thereof. No further reproduction is permitted. For more information or to purchase standards from CSA, please visit http://shop.csa.ca/ or call 1-800-463-6727. Trademark Rick Hansen Foundation Accessibility Certification™ is a registered trademark of the Rick Hansen Foundation. 3 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Acknowledgements The Rick Hansen Foundation gratefully acknowledges the support of the RHFAC Advisory Committee and the following individuals who have contributed to the development and update of this document. The Rick Hansen Foundation Brad McCannell, Vice President, Access and Inclusion Jenny Blome, Manager, Accessibility Services Kevin Ng, Content Lead, Accessibility Certification Hans Egger, RHFAC Accessibility Certification Specialist The RHFAC Technical Subcommittee Tom Ainscough, Architect Tim Archer, President, Advanced Listening Darlene Boyes, Recreation Coordinator – Accessibility, City of Calgary Aiden Callison, Architect, HCMA Architecture + Design Douglas Copley, RHFAC Professional Murray Gallant, Chief Architect, Department of National Defence Lui Greco, Manager, Regulatory Affairs, The CNIB Foundation Kristen Habermehl, Vice President, Habermehl Contracting Ltd & RHFAC Training Instructor Gary Malkowski, former Vice President, Community Development and Outreach Department, Canadian Hearing Society (former) Lonnie McInnis, former HVMP Barrier Free Design Coordinator, March of Dimes Ontario Cambria McLeod, Senior Staff Engineer, Codes and Standards, Kohler Company Martin Mikkelson, Architect, Architecture & Engineering Resources, Public Services & Procurement Canada Brent North, Vice President, Stantec Darcy Poitras, RHFAC Professional, New Wave Accessible Design Consulting Samantha Proulx, Principal, ABE Factors Inc. & RHFAC Training Instructor Patricia Short, Principal, PeopleFirst Accessibility Solutions & RHFAC Training Instructor Chris Sutton, CEO, Wavefront Media, former National Executive Director, Canadian Hard of Hearing Association Ron Wickman, Architect, Ron Wickman Architect Patrick White, Consultant, Level Playing Field Inc. Darren Young, Senior Project Manager, Halifax Regional Municipality 4 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) Table of Contents 1.0 Introduction.......................................................................................................................... 9 2.0 Understanding Certification Levels and Requirements.................................................... 10 2.1 Certification Levels........................................................................................................... 10 2.2 Certification Requirements.............................................................................................. 10 2.2.1 Mandatory Certification Requirement (MCR).......................................................... 11 2.2.2 Mandatory Gold Certification Requirement (MGCR).............................................. 12 3.0 The Rating Survey............................................................................................................... 17 3.1 Rating Basics..................................................................................................................... 17 3.1.1 How to Assign Points to a Feature........................................................................... 18 3.1.2 Rating Survey Categories.......................................................................................... 20 3.1.3 Rating Summary....................................................................................................... 20 3.2 Rating Criteria by Category.............................................................................................. 21 1. Vehicular Access........................................................................................................... 24 1.1. Parking.................................................................................................................. 24 1.2. General Vehicular Access..................................................................................... 31 2. Exterior Approach and Entrance.................................................................................. 34 2.1. Exterior Pathways to Facilities on Site................................................................. 34 2.2. Exterior Ramps..................................................................................................... 42 2.3. Exterior Stairs....................................................................................................... 46 2.4. Building Entrances................................................................................................ 52 3. Interior Circulation....................................................................................................... 62 3.1. Interior Doors and Doorways (not including Washrooms).................................. 63 3.2. Path of Travel....................................................................................................... 72 3.3. Corridors and Hallways........................................................................................ 74 3.4. Interior Ramps...................................................................................................... 78 3.5. Elevators............................................................................................................... 83 3.6. Interior Stairs........................................................................................................ 91 3.7. Escalators and Moving Walkways........................................................................ 97 3.8. Platform Lifts........................................................................................................ 99 5 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 4. Interior Services and Environment............................................................................ 102 4.1. Lobby and Reception Areas................................................................................ 102 4.2. Reception Desks, Service Counters, and Self-Service Transaction Kiosks......... 105 4.3. Waiting Areas, General Seating, Meeting Rooms, and Lounges........................ 109 4.4. Kitchens.............................................................................................................. 112 4.5. Acoustic Considerations..................................................................................... 116 4.6. Illumination and Building Systems..................................................................... 118 5. Sanitary Facilities....................................................................................................... 122 5.1. Washrooms........................................................................................................ 122 5.2. Showers.............................................................................................................. 135 6. Wayfinding and Signage............................................................................................. 139 6.1. General Wayfinding and Signage....................................................................... 140 6.2. Room Identification Signage.............................................................................. 146 6.3. Directory Boards and Interactive Information Kiosks........................................ 148 7. Emergency Systems................................................................................................... 151 7.1. Emergency Exits and Areas of Refuge................................................................ 151 7.2. Fire Alarm Systems and Equipment................................................................... 155 7.3. Evacuation Instructions...................................................................................... 157 8. Additional Use of Space............................................................................................. 159 8.1. Workstations...................................................................................................... 159 8.2. Public Assembly Areas........................................................................................ 162 8.3. Exhibit Spaces..................................................................................................... 166 8.4. Lodging and Temporary Accommodation.......................................................... 169 8.5. Outdoor Recreation Areas................................................................................. 174 8.6. Cafeterias, Restaurants and Bars....................................................................... 176 8.7. Retail Outlets...................................................................................................... 180 8.8. Playgrounds........................................................................................................ 183 8.9. Fitness Centre..................................................................................................... 185 8.10. Pools................................................................................................................... 188 8.11. Change Rooms.................................................................................................... 192 8.12. Mail Service........................................................................................................ 194 6 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 8.13. Shared Laundry Rooms...................................................................................... 196 8.14. Storage Facilities and Lockers............................................................................ 198 8.15. Garbage Rooms.................................................................................................. 200 8.16. Viewpoints.......................................................................................................... 201 8.17. Visitor Centre and Kiosk..................................................................................... 205 8.18. Picnic Areas........................................................................................................ 208 9. Residential Units........................................................................................................ 211 9.1. Unit Security and Entry Systems........................................................................ 212 9.2. Unit Entrance and Entrance to Outdoor Spaces................................................ 214 9.3. Unit Interior Doors............................................................................................. 218 9.4. Unit Kitchen........................................................................................................ 220 9.5. Unit Hallways...................................................................................................... 225 9.6. Unit Interior Stairs.............................................................................................. 227 9.7. Unit Bedrooms and Closets................................................................................ 231 9.8. Unit Toilet Rooms............................................................................................... 233 9.9. Unit Showers and Bathtubs................................................................................ 237 9.10. Unit Laundry....................................................................................................... 240 9.11. Unit General Requirements............................................................................... 241 10. Trails and Pathways................................................................................................ 243 10.1. Trail and Pathway Features................................................................................ 243 10.2. Trail and Pathway Ramps................................................................................... 248 10.3. Trail and Pathway Stairs..................................................................................... 252 10.4. Trail and Pathway Wayfinding and Signage....................................................... 256 4.0 Appendices........................................................................................................................ 260 Appendix A. Fundamental Specifications............................................................................ 261 A.1 Space and Clearance.................................................................................................. 261 A.2 Reach Ranges............................................................................................................. 268 A.3 Counters, Work Surfaces, and Sinks.......................................................................... 270 A.4 Signage....................................................................................................................... 271 A.5 Colour Contrast.......................................................................................................... 272 Appendix B. Guidelines on Writing the Scope of Rating..................................................... 273 7 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Appendix C. Guidelines on Writing a Rating Summary....................................................... 276 Appendix D. Technical Language Glossary.......................................................................... 279 Appendix E. References....................................................................................................... 287 8 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 1.0 Introduction The RHFAC Professional Handbook (“Handbook”) is an essential resource for RHFAC Professionals. It is meant to assist in navigating the Rick Hansen Accessibility Certification™ (RHFAC) Rating Survey (“Rating Survey”). The Handbook provides detailed guidance on important components of the Rating Survey. It is not intended to be a design manual. The Handbook includes: Certification Levels and Requirements. This section covers the certification basics, which includes an overview of the different certification levels and mandatory certification requirements. A comprehensive guide is provided to help RHFAC Professionals determine if a Site has met the mandatory certification requirements. The Rating Survey. This section is organized in two parts. The first part covers the rating survey basics and explains the scoring rationale, while the second part provides detailed rating criteria on a feature-by-feature basis for the 10 Rating Categories. Appendices. A list of additional important resources that RHFAC Professionals should use when completing a rating. It includes fundamental dimensions, guidelines on what should be included in the scope of rating, how to write a rating summary, and key technical terminologies and definitions. In addition to this Handbook, other related RHFAC resources are as follows: RHFAC Student Guide. This is provided to students as a textbook for the “RHFAC Training Course”. Guide to RHF Accessibility Certification. This document is intended for program participants, such as Site owners or building managers, who are interested in obtaining a rating for a Site. Guide to RHFAC Professional Designation. This document explains the specific process and requirements for becoming an RHFAC Professional. Accessibility Professional Network (APN). A membership network for those interested in accessibility in the built environment that provides a variety of resources, including job boards, webinars, research papers, and discussion forum for members. 9 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2.0 Understanding Certification Levels and Requirements 2.1 Certification Levels RHFAC offers two levels of certification: RHF Accessibility Certified Gold and RHF Accessibility Certified. The certification level for a project is determined by: 1. Achieving the minimum rating score, which is the total earned score divided by the total available score, expressed as a percentage; and 2. Meeting the Mandatory Certification Requirements (MCR) and Mandatory Gold Certification Requirements (MGCR). 2.2 Certification Requirements In order to be certified, a Site must meet the mandatory certification requirements. RHFAC Professionals are required to confirm that a Site has met the mandatory certification requirements before submitting a rating. If a Site does not meet the mandatory certification requirements, RHFAC Professionals should identify why this is not the case in the Scope of Rating. Appendix B: Guidelines on Writing the Scope of Rating provides further guidance on ensuring an effective and accurate scope of rating is developed. 10 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) This section provides detailed guidance for RHFAC Professionals to determine whether a Site has met the Mandatory Certification Requirements and the Mandatory Gold Certification Requirements. 2.2.1 Mandatory Certification Requirement (MCR) The Mandatory Certification Requirement (MCR) applies to all Sites. IMPORTANT: If a Site does not meet the MCR, it is NOT eligible for a certification, regardless of its rating score; Sites achieving a rating score of 60%+ will not be certified in those instances. To be RHF Accessibility Certified, a Site must have: An accessible public entrance; and Examples MCR met? At least one public entrance that is accessible for people using Yes wheeled mobility devices. All entrances have step or high threshold and are not accessible for No people using wheeled mobility devices. Access to all key functional spaces Examples MCR met? A two-storey office building with elevator and access to office Yes workstations, meeting rooms, and staff kitchen. A two-storey office building with no elevator or access to the No second floor. Office workstations are on the ground floor, but all meeting rooms and the staff kitchen are located on the second floor. A two-storey office building with no elevator or access to the Yes second floor. Most of the office workstation, the main meeting room, and staff kitchen are located on the ground floor, which is accessible. 11 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2.2.2 Mandatory Gold Certification Requirement (MGCR) The Mandatory Gold Certification Requirement (MGCR) applies when Sites have achieved a rating score of 80%+. IMPORTANT: If a Site achieves a rating score of 80%+ but does not meet the MGCR, the Site is NOT eligible for an RHF Accessibility Certified Gold. Sites may however be certified RHF Accessibility Certified if it meets the MCR. Some of the requirements identified below may not apply to all Sites, depending on the Site’s design and expected use. It is also important to note that the features identified below do not have be perfect to meet the MGCR. The deficiencies of these features will be reflected through a lower score in the rating survey. The intent of the MGCR is to ensure that these features are at least provided and taken into consideration. When determining if a Site has met the MGCR, RHFAC Professionals should use their own judgement, depending on the Site’s expected use. To be RHF Accessibility Certified Gold, a Site must have: Designated accessible parking space(s), if parking is provided for Site users Examples MGCR met? Designated accessible parking spaces are provided when Yes parking is available for Site users. Parking is available for Site users but no designated accessible No parking spaces are available. No parking is provided for Site users. N/A Access to public transit, if the Site is located in an area serviced by transit Examples MGCR met? Public transit stop is an option to access the Site. It is provided Yes close to the Site. Site users are required to travel along unsafe and/or lengthy No routes from the public transit stop to reach building entrance. Site is located in a remote location and is not serviced by N/A public transit 12 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) Accessible path(s) of travel leading to building or trail entrance and throughout the building or trail Examples MGCR met? Accessible paths of travel are provided to all accessible Yes entrances to the building only. Large open spaces along route to building entrance with no No wayfinding cues available for people who are blind or with low vision to identify building entrance. An accessible primary entrance for public and staff (if separate) Examples MGCR met? Staff and public use different entrances but both have Yes primary accessible entrances. Staff and public use different entrances. Only the primary No public entrance is accessible. Staff entrance, if separate, is not accessible. Entrance door is secured and require two-way No communication in order to be granted access inside the building. No communication system is provided for a Site user who is deaf or hard of hearing. Access to all floors expected to be used by elevator or lift usable by everyone Examples MGCR met? Five-storey building equipped with elevator or lift with access Yes to all floors. Elevator is easy to use. Two-storey building with accessible building entrances Yes provided on both floors but no elevator is provided. A two-storey office building with no elevator or access to the No second floor. Most of the office workstations, main meeting room, and staff kitchen are located on the ground floor, which is accessible. Access to only part of the dining areas at cafeteria, therefore No not allowing choice of seating. 13 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ At least one universal washroom Examples MGCR met? At least one universal washroom is provided in the building. Yes Three-storey building with multi-occupancy accessible Yes washrooms are provided on all floors but only one universal washroom is available. Multi-occupancy accessible washrooms are provided but no No universal washrooms. Emergency systems with visual and audible fire alarms in both public and private areas Examples MGCR met? Both visual and audible fire alarms are provided in both public Yes and private areas. Either audible or visual fire alarm is missing in both or either No public or private areas. Both visual and audible fire alarms are provided in public No areas only. Wayfinding strategies in place to navigate throughout the Site Examples MGCR met? Consistent wayfinding cues and signage are provided in a Yes large building complex. There are large open areas with no wayfinding cues for No people who are blind or with low vision. Site has high ceilings and no sound damping acoustic considerations in place for people who are blind to navigate through areas. Small building with simple layout. Any Site users can navigate N/A through the Site with no need for wayfinding cues and signage. 14 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) Safety warning features, such as tactile attention indicators at the top of stairs, and cane- detectable features, if there are overhead or protruding hazards along the path of travel Examples MGCR met? All staircases have tactile indicators at the top and any Yes overhead or protruding hazards are cane-detectable. No cane-detectable protection at overhead or protruding No hazards and/or no tactile attention indictors at the top of stairs. No stairs or overhead or protruding hazards along the path of N/A travel. Tactile markings for permanent room identification signs Examples MGCR met? Key rooms and facilities (e.g., washrooms) are clearly marked Yes with tactile signs that provide both raised characters/symbols and Braille. Braille and raised characters/symbols are not used on any No room identification signage. Small building with simple layout and where no signage is N/A required, such as a small office space with only two rooms. Assistive listening and communication enhancement technologies, when applicable to the Site Examples MGCR met? Office building with assistive listening and communication Yes enhancement technologies provided at some but not all meeting rooms. A large theatre with no assistive listening and communication No enhancement technologies available for spectators. A multi-unit residential rental building with residential units, N/A shared laundry room, and garbage rooms. No rooms where communication is expected. 15 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Accessibility provision(s) for the key functional facilities of the Site Examples MGCR met? Accessible seating spaces are provided but are not dispersed Yes throughout the theatre. Pool with only one pool lift provided to access pool. Yes People using wheeled mobility devices are not able to access No the stage in a theatre due to stair access only. Community centre/fitness centre with no accessible roll-in- No shower. Multi-unit residential buildings must have, in addition to requirements identified above: Access to all floors by elevator or lift usable by everyone for residents and visitors Examples MGCR met? Five-storey multi-unit residential building with accessible Yes suites on the ground floor only. Elevator provides access to all other floors. Five-storey multi-unit residential building with accessible or No adaptable suites, all common building amenities are on the accessible floor. There is stair access only to the other floors and no elevator. Accessible or adaptable residential unit(s) for each type of unit (e.g., bachelor, 1 bedroom, etc.) available Examples MGCR met? Multi-unit residential building provides at least one accessible Yes or adaptable residential unit for each type of unit that are available. Accessible or adaptable residential units are only available for No bachelor size units in a multi-unit residential building that also provides 1-bedroom units. 16 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 3.0 The Rating Survey This section provides detailed guidelines for applying the Rating Survey to a Site and helps RHFAC Professionals determine a rating score on a feature-by-feature basis. 3.1 Rating Basics The rating criteria provide RHFAC Professionals with a list of specific characteristics to look for when assigning points to a feature. IMPORTANT: It is not expected that all criteria will apply to every situation — there is no one- to-one correlation between the earned points and the list of requirements. It is not a checklist! RHFAC Professionals are responsible for applying their own judgement, based on the unique characteristics of the Site, together with the criteria outlined in this Handbook and relevant Universal Design standards. The ultimate goal is to determine the level of meaningful access based on the nature of the Site and who is using it. Rating criteria are grouped as follows: Points Criteria Minimum Points Indicators or characteristics of a basic level of accessibility for a feature. For a feature to earn points, some, but not all, must be present. Maximum Points Indicators or characteristics of a high level of accessibility or meaningful access for a feature. For a feature to earn maximum points, some, but not all, need to be present. This depends on the nature of the Site and/or the design of an element. Minimum/Maximum Indicators or characteristics of accessibility that have an Points equivalent impact. Innovation Points Bonus points awarded for innovative features that enhance meaningful access. Some ideas for innovation are provided throughout the Handbook, however RHFAC Professionals are encouraged to identify new ones. The maximum number of innovation points possible per Category is identified in the Table at the beginning of each Category. Each individual innovation feature can be awarded 1 to 2 points but a maximum of 5 points is allowed if the innovative feature significantly improves meaningful access to the built environment. 17 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 3.1.1 How to Assign Points to a Feature The example provided below illustrates how to use the Handbook criteria to assign points to a feature in two different scenarios. Community Centre A Typical Site Users: All ages, including a senior centre with a variety of programming The parking lot accommodates up to 100 vehicles, including four (4) designated accessible parking spaces. During busy times, however, the demand for accessible parking spaces at Community Centre A often exceeds the number of designated accessible spaces available. Eight (8) designated limited mobility spaces are provided close to the building entrance. Community Centre B Typical Site Users: Young professionals and families, including a daycare The parking lot also has 100 parking spaces in total, including four (4) designated accessible parking spaces. While accessible parking spaces are sometimes in short supply at Community Centre B, people requiring accessible parking spaces are able to find appropriate parking most of the time. Based on the two scenarios above, how would you rate each Site on the feature below, taking into consideration the rating criteria provided? Feature 1.1.1 Number of designated accessible spaces Minimum Points: Provides total number of designated accessible parking spaces following current CSA B651 standards Note: Local or provincial regulations and other best practices should be reviewed depending on Site location. Maximum Points: Provides additional number of designated accessible parking at specific entrances to meet the needs of all users of the Site (e.g., medical facilities, community centres, trails or pathways used by seniors, and adaptable sports programs will need more accessible parking than CSA B651 standards) In multi-unit residential building, provides guest parking with accessible spaces designated for people with disabilities If electric vehicles charging stations are provided in parking, ensures they are available at designated accessible parking spaces as well 18 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) Ideas for Innovation: Clearly signed courtesy or limited mobility parking for seniors, parents with young children, or for deliveries are provided close the building entrance Short-term parking spaces (10–15 minutes) near an entrance to prevent double-parking and to reduce congestion Recommended Score and Rationale Community Centre A Community Centre B Score: Score: 3 out of 5 points 5 out of 5 points Rationale: Rationale: The number of spaces provided is in The number of spaces provided is in accordance with CSA standards (a parking accordance with CSA standards, meeting lot with 100 spaces requires 2-4 the needs of users most of the time designated accessible parking spaces). The parking lot meets the needs of its This is often insufficient to meet the users (provides meaningful access) most needs of the users. During busy times, of the time. there are not enough designated parking spaces to meet the demand. The parking lot meets minimum requirements only. Innovation: Innovation: 1 point for provision of designated None limited mobility spaces Key Points While these two scenarios help RHFAC Professionals understand how to assign points to a feature, it also illustrates the important concept of meaningful access: given the same feature, what constitutes meaningful access at one Site (Centre B) only represents minimum requirements at another (Centre A). When rating a Site, RHFAC Professionals must always focus on whether the Site provides meaningful access to people who are using the Site. Remember, we are not the code police. You are identifying the overall level of accessibility for the expected user group. Another important point to note is that Centre A was able to receive an innovation point because it provided designated limited mobility spaces close to the building entrance. Those spaces are suitable for people with limited stamina, heart or respiratory problems, or those with other mobility aids such as canes or crutches. 19 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 3.1.2 Rating Survey Categories The remaining subsections correspond to the specific categories of the Rating Survey itself (1.0 Vehicular Access, 2.0 Exterior Approach and Entrance, etc.), including the elements and features. They are meant as a supplement to the Rating Survey to provide scope, context, and criteria and to guide RHFAC Professionals as they assign points to a Site and determine a rating. Each category subsection includes the following information: A summary table that lists each of the elements pertaining to the category, along with the corresponding maximum available scores. An overall description of the category as well as its related elements. This is intended to provide context and to help define the scope for a rating. A breakdown of the element by features, indicating the rating criteria for scoring, maximum possible points available, and ideas for innovation. This provides guidance to RHFAC Professionals in determining an appropriate score. Photos are also provided for some features as examples only. They are intended to show possible application and design and are specific to the features identified in the captions. Appendix A: Fundamental Specifications provides a single source of information with important dimensions and core access features and requirements. 3.1.3 Rating Summary After completing the Rating Survey, RHFAC Professionals are required to provide a Rating Summary identifying the key areas of success and improvement of the Site, based on the Scorecard. The Rating Summary is an essential part of the rating as RHFAC Professionals are able to let clients know what they are currently doing well and which areas can be improved in regards to their Site. This is also the part of the rating that identifies potential next steps to guide improvements to the accessibility of a Site. Refer to Appendix C: Guidelines on Writing a Rating Summary for more details. 20 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 3.2 Rating Criteria by Category The following subsection provides more details about the Categories, Elements and Features of the Rating Survey and follows the same numbering format. 1. Vehicular Access..................................................................................................................... 24 1.1. Parking.............................................................................................................................. 24 1.2. General Vehicular Access................................................................................................. 31 2. Exterior Approach and Entrance............................................................................................ 34 2.1. Exterior Pathways to Facilities on Site............................................................................. 34 2.2. Exterior Ramps................................................................................................................. 42 2.3. Exterior Stairs................................................................................................................... 46 2.4. Building Entrances............................................................................................................ 52 3. Interior Circulation................................................................................................................. 62 3.1. Interior Doors and Doorways (not including Washrooms).............................................. 63 3.2. Path of Travel................................................................................................................... 72 3.3. Corridors and Hallways.................................................................................................... 74 3.4. Interior Ramps.................................................................................................................. 78 3.5. Elevators........................................................................................................................... 83 3.6. Interior Stairs................................................................................................................... 91 3.7. Escalators and Moving Walkways.................................................................................... 97 3.8. Platform Lifts.................................................................................................................... 99 4. Interior Services and Environment...................................................................................... 102 4.1. Lobby and Reception Areas........................................................................................... 102 4.2. Reception Desks, Service Counters, and Self-Service Transaction Kiosks..................... 105 4.3. Waiting Areas, General Seating, Meeting Rooms, and Lounges................................... 109 4.4. Kitchens.......................................................................................................................... 112 4.5. Acoustic Considerations................................................................................................. 116 4.6. Illumination and Building Systems................................................................................. 118 5. Sanitary Facilities.................................................................................................................. 122 5.1. Washrooms.................................................................................................................... 122 5.2. Showers.......................................................................................................................... 135 21 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 6. Wayfinding and Signage....................................................................................................... 139 6.1. General Wayfinding and Signage................................................................................... 140 6.2. Room Identification Signage.......................................................................................... 146 6.3. Directory Boards and Interactive Information Kiosks.................................................... 148 7. Emergency Systems.............................................................................................................. 151 7.1. Emergency Exits and Areas of Refuge............................................................................ 151 7.2. Fire Alarm Systems and Equipment............................................................................... 155 7.3. Evacuation Instructions.................................................................................................. 157 8. Additional Use of Space....................................................................................................... 159 8.1. Workstations.................................................................................................................. 159 8.2. Public Assembly Areas................................................................................................... 162 8.3. Exhibit Spaces................................................................................................................. 166 8.4. Lodging and Temporary Accommodation..................................................................... 169 8.5. Outdoor Recreation Areas............................................................................................. 174 8.6. Cafeterias, Restaurants and Bars................................................................................... 176 8.7. Retail Outlets.................................................................................................................. 180 8.8. Playgrounds.................................................................................................................... 183 8.9. Fitness Centre................................................................................................................ 185 8.10. Pools............................................................................................................................... 188 8.11. Change Rooms............................................................................................................... 192 8.12. Mail Service.................................................................................................................... 194 8.13. Shared Laundry Rooms.................................................................................................. 196 8.14. Storage Facilities and Lockers........................................................................................ 198 8.15. Garbage Rooms.............................................................................................................. 200 8.16. Viewpoints..................................................................................................................... 201 8.17. Visitor Centre and Kiosk................................................................................................. 205 8.18. Picnic Areas.................................................................................................................... 208 9. Residential Units................................................................................................................... 211 9.1. Unit Security and Entry Systems.................................................................................... 212 9.2. Unit Entrance and Entrance to Outdoor Spaces............................................................ 214 9.3. Unit Interior Doors......................................................................................................... 218 22 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 9.4. Unit Kitchen.................................................................................................................... 220 9.5. Unit Hallways................................................................................................................. 225 9.6. Unit Interior Stairs.......................................................................................................... 227 9.7. Unit Bedrooms and Closets............................................................................................ 231 9.8. Unit Toilet Rooms........................................................................................................... 233 9.9. Unit Showers and Bathtubs........................................................................................... 237 9.10. Unit Laundry................................................................................................................... 240 9.11. Unit General Requirements........................................................................................... 241 10. Trails and Pathways.......................................................................................................... 243 10.1. Trail and Pathway Features............................................................................................ 243 10.2. Trail and Pathway Ramps............................................................................................... 248 10.3. Trail and Pathway Stairs................................................................................................. 252 10.4. Trail and Pathway Wayfinding and Signage................................................................... 256 23 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 1. Vehicular Access The table below displays the Site elements used to measure accessibility for this category, the corresponding maximum score available for each, and the category total. Site Element Maximum Score 1.1 Parking 45 1.2 General Vehicular Access 20 Innovation 7 Total Maximum Score 72 Description People may get to a Site by driving, taking a taxi or public transit, walking, or cycling. Vehicular access refers to main access points serving people who arrive at a Site by either motor vehicle or transit — in particular, parking, passenger drop-off and pick-up zones, and transit stops. These access points need to be safe and convenient for all of the Site’s intended users. Sites providing adequate parking, passenger zones, and nearby transit stops make locations more usable, safe, and attractive for people of all abilities. In some cases, it makes the difference as to whether people can participate in sporting and cultural events, or enjoy shopping, restaurants, and other activities. 1.1. Parking (Maximum Score: 45 Points) In general, parking should be accessible, easy to use, and support the needs of all intended users of a Site. Here are some general guidelines to follow when reviewing the accessibility of parking lots: If on-site parking, (including parking lots and garages) is provided, people with disabilities require direct access to designated accessible parking spaces. The number, location, size, and characteristics of designated accessible spaces depend on the size and intended use of the Site, together with the expected demand for the accessible parking. Priority must always be given to designated accessible spaces for people with disabilities. Courtesy or limited mobility parking spaces may be provided to accommodate people who require easy access to a Site, such as parents with strollers or people who are unable to walk long distances due to a medical condition or temporary injury. If a Site relies on off-site parking over which they have no control, such as street parking or parking in municipal or private lots, then “Parking” should be excluded from the scope of rating. However, these Sites should provide adequate passenger drop-off and transit stops to allow those travelling by motor vehicle with safe and direct access to a Site. 24 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 1.1.1. Number of designated accessible parking (Maximum Points: 5) Minimum Points: Provides total number of designated accessible parking spaces following current CSA B651 standards Note: Local or provincial regulations and other best practices should be reviewed depending on Site location. Maximum Points: Provides additional number of designated accessible parking at specific entrances to meet the needs of all users of the Site (e.g., medical facilities, community centres and trails or pathways used by seniors and adaptable sports programs will need more accessible parking than CSA B651 standards) In multi-unit residential buildings, provides guest parking with accessible spaces designated for people with disabilities If electric vehicles charging stations are provided in parking, ensures they are available at designated accessible parking spaces as well Ideas for Innovation: Clearly signed courtesy or limited mobility parking for seniors, parents with young children, or for deliveries are provided close the building entrance Short-term parking spaces (10–15 minutes) near an entrance to prevent double-parking and to reduce congestion 1.1.2. Location of designated accessible spaces (Maximum Points: 3) Minimum/Maximum Points: Ensures designated accessible spaces are located on a level surface to allow for safe exit from vehicle and/or transfer to mobility device Ensures designated accessible parking spaces are in close proximity to the building or trail entrance(s) Where there are multiple entrances to a building or trail, disperse designated accessible spaces among accessible entrances Ideas for Innovation: A shuttle service equipped with a wheelchair lift. This can help people get to an event venue or attraction when parking is a long distance away 25 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 1.1.3. Dimensions of designated accessible spaces (Maximum Points: 5) Minimum/Maximum Points: Provides overall dimensions for parking space and access aisle following current CSA B651 standards Note: Marked parking spaces ensure that other vehicles do not park too close to each other and potentially obstruct transfer and entry/exit for people using mobility devices into their vehicle. Provides a clearly marked access aisle adjacent to the parking spaces and running the full length of the space Note: Two spaces can share one aisle. Ideally, access aisles are available on both sides of the parking space to provide choice. Has established maintenance policies (e.g., snow clearing, storage) in place to ensure that designated accessible spaces are kept clear and dimension of space is not reduced Ideas for Innovation: Designated accessible spaces that are clearly signed and exceed CSA B651 standards minimum width for parking space and access aisle 1.1.4. Surface is stable, firm, and slip resistant (Maximum Points: 5) Minimum/Maximum Points: Has a stable and firm surface that resists movement and allows for safe exit from vehicle and/or transfer to mobility device Has appropriate type of surface material for designated use and location (interior, exterior, climate/weather conditions): o Uses suitable types of exterior surface materials, including asphalt, concrete, and pavement o Avoids using grass or loose materials, such as sand, gravel, woodchips, or rough/irregular materials such as cobble stones Ensures an even surface with minimal irregularities to reduce potential for water accumulation, which can create a slippery surface Ensures there are minimal gaps, joints, or breaks in the surface, which present tripping hazards Note: Any gaps should run perpendicular to the direction of movement. Ensures all surfaces are non-glare and have non-slip textured finishes for both dry and wet conditions 26 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 1.1.5. Clear signage (Maximum Points: 3) Includes directional and identification signage for designated accessible parking spaces Minimum Points: Ensures designated accessible parking spaces are clearly marked both on the pavement and on a vertically mounted sign Note: Designated accessible parking spaces reserved for specific tenant or staff should be clearly marked with a sign that label them as reserved. Ensures signs are visible while vehicles are parked in spaces Uses the International Symbol of Access to identify designated accessible parking spaces Ensures signs are mounted out of the path of travel and are cane detectable to prevent people who are blind or have low vision from walking into signs Maximum Points: Provides clear directional signage indicating route to designated accessible, courtesy, and limited mobility spaces, and to ticket machines, as appropriate Provides adequate setback for nature and landscaping to ensure overgrowth does not obscure signage Ideas for Innovation: In large parking facilities, colour and prominent signage with location identifiers (such as letters or symbols) can be used to help people remember parking locations Parking apps that can help guide people to available accessible parking spaces. This helps to save time and to reduce confusion and stress 1.1.6. Safe pedestrian pathways within parking lot (Maximum Points: 5) Only includes pathways within the inner boundaries of the parking lot; pathways from designated accessible parking space(s) to exterior pathways outside of parking lot Minimum Points: Ensures access aisles connect directly to accessible pedestrian pathways In a parking garage, ensures access aisles connect directly to the accessible pedestrian route leading to the closest accessible entrance to the building Ensures pathways are in a convenient location close to an accessible entrance Ensures route is accessible and easy to understand Provides sufficient clear width, free from obstructions, for people using wheelchairs or scooters, and for people with companions or service dogs Ensures there are no obstacles along pathways, both on ground and overhead Note: If there are obstacles along pathways, they should be cane detectable and high contrast with surroundings. 27 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Maximum Points: Ensures the route runs in front of and not behind parking spaces; access does not require passing behind vehicles or across roadway Does not require users to cross vehicular traffic Ensures the route is on the most convenient level for access to building, if multi-storey or underground car park Provides directional signage leading to building entrance(s), where applicable Provides vehicle stops to ensure that vehicles do not park and overhang into pedestrian route Provides convex mirrors at strategic locations to increase visual access for people who are deaf or hard of hearing, where applicable Note: This helps people who are deaf or hard of hearing to detect oncoming traffic. Has established maintenance policies (e.g., snow clearing, storage) in place to ensure that pathways are kept clear 1.1.7. Curb ramps (if level change en route to exterior pathway) (Maximum Points: 4) Only applies if there is a level change between the parking space and the pedestrian pathway Minimum Points: Provides curb ramp that connects accessible parking space to pedestrian pathway Ensures curb ramp does not project into designated accessible parking space, access aisle, or vehicle traffic lane to accommodate wheelchair transfers and vehicle ramps or lifts Ensures curb ramp has level landing at top Ensures curb ramp has suitable returned curb or side flares; or provides a dropped sidewalk or blended transition as alternative to curb ramps Maximum Points: Provides dedicated curb ramp with safe access to pedestrian pathway from each designated accessible parking space Incorporates appropriate tactile attention indicator (TAI) with truncated domes to alert users that they are entering vehicular traffic Ensures gutter provides flush transition from pathway to minimize tripping hazards Ideas for Innovation: A tactile directional indicator (TDI) with elongated bars that connects to the tactile attention indicator (TAI) to indicate the direction of travel 28 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 1.1.8. Pedestrian crossings (Maximum Points: 3) Only includes pedestrian crossings within the inner boundaries of the parking lot Minimum Points: Ensures crosswalks are clearly marked on pavement in high contrast colour Ensures crosswalks are located where they are clearly visible, safe, and convenient for all users Maximum Points: Ensures curb ramps align with the crosswalks Ensures crosswalks have additional alerts (e.g., flashing lights, audible signal, or embedded LED lighting), where applicable 1.1.9. Height clearance (if sheltered or parkade) (Maximum Points: 4) Minimum Points: Provides vertical clearance to accommodate accessible vans at parking spaces and along the vehicle route to and from these spaces If clearance is not adequate to accommodate van converted for wheelchair access (higher than standard van), provides suitable parking alternative and sufficient warning in advance of entry and directions to appropriate location Ensures there are no projecting elements, such as signs and lighting Maximum Points: Fully accommodates a van that is converted for wheelchair access (higher than standard van) Ensures signs at garage entrances indicate vertical height clearances 1.1.10. Well-illuminated (if site expected to be lit) (Maximum Points: 3) N/A if no power to site or policy for outdoor day use only (e.g., remote outdoor park) Minimum/Maximum Points: Provides adequate lighting for use throughout the parking lot, especially in parkade where lighting may be dim Ensures there is no sudden contrast between brightly lit areas or bright sunlight and dimly lit or shaded areas Provides even light distribution at ground level and minimizes lights presenting a source of glare or creating pools of light and areas of shadow Ensures parking can be used safely after dark Has fixtures mounted below eye level used in addition to standard lighting to provide better definition of ground surfaces, where required 29 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 1.1.11. Shelter for designated accessible spaces (Maximum Points: 2) Minimum/Maximum Points: Provides protection from the weather 1.1.12. Payment systems are convenient and accessible (if paid parking) (Maximum Points: 3) Includes ticket dispensers, paying machines, and other payment systems (online, mobile app, etc.) Minimum Points: Ensures dispensers/machines are located at a safe and accessible location on a level ground surface (e.g., no step) Ensures dispensers/machines are close to designated accessible parking spaces Provides clear floor space for forward or side approach in front of dispensers/machines Ensures controls are within accessible reach ranges and can be operated with one hand and not require tight pinching, grasping, or twisting of the wrist Ensures dispensers/machines are not obstructed by other parked vehicles Ensures dispensers/machines are easy to use and understand Ensures the visual display on dispensers/machines is easy to see and read Maximum Points: Ensures dispensers/machines are available at different heights Ensures dispensers/machines contrast visually with surrounding surface Offers variety of payment options, such as credit cards, smart cards, and cash Provides accessible two-way communication intercom if communication with operator is expected Note: It is important to ensure that users who are deaf or hard of hearing are able to use system (e.g., providing a number they can text to reach operator). Provides clear instructions on use Provides online and/or mobile application parking payment system Ideas for Innovation: Parking ticket dispensers and payment machines are sheltered for outdoor parking Parking ticket dispensers and payment machines with communication systems that include video relay services 30 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 1.2. General Vehicular Access (Maximum Score: 20 Points) General vehicular access includes passenger drop-off and pick-up zones and nearby public transit. Passenger drop-off and pick-up zones allow people to immediately access a Site. They are generally required at medical care facilities, long-term care facilities, airports, and hotels. They are useful at outdoor recreation facilities, especially if picnics and other activities are planned. They may be provided in addition to designated accessible parking spaces and are very helpful where designated accessible parking spaces are not close to a building, or where weather conditions are often poor. Those who are unable to drive often rely on public transit to get around. While transit is often beyond the control of a building owner, it still impacts a Site’s level of accessibility. In fact, when selecting a location for a building, proximity of public transportation is often one of the criteria. Here are some general guidelines to follow when reviewing the accessibility of these areas: As with designated accessible parking spaces, passenger drop-off and pick-up zones should be accessible, easy to use, and able to support the needs of all intended users. They should not impede vehicular or passenger traffic. The size and number of drop-off areas depends on the size and intended use of the building. As with any passenger drop-off or pick-up zones, the ideal transit stop should be close to the building. Provision of a level, stable, and firm surface, adequate lighting for security, a shelter, and a seating area are all important features. There should be safe access to the pedestrian pathway, and the pedestrian pathway should be safe and accessible. Refer to the latest version of CSA B651, for additional details on passenger drop-off and pick-up zones. 1.2.1. Passenger drop-off and pick-up zones (if required for expected usage) (Maximum Points: 10) N/A only if clear case that passenger drop-off is not expected or possible (e.g., busy urban street) Minimum Points: Ensures passenger drop-off and pick-up zones are located close to building and accessible main entrance(s) Ensures the surface is level, stable, firm and slip resistant to support safe loading/unloading Ensures the access aisle is clearly marked, level with vehicle drop-off space, and wide enough for expected usage Ensures access aisle provides safe and direct access to pedestrian pathway 31 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Provides clear, easy-to-locate signage identifying passenger drop-off and pick-up zones Provides a curb ramp if level changes from access aisle to pedestrian pathway Provides tactile attention indicator (TAI) to ensure people who are blind or have low vision are aware that they have entered a vehicular route, if passenger drop-off and pick-up zone is flushed with vehicle space Offers height clearance to accommodate van converted for wheelchair access; no projecting elements such as signs and lighting Ensures area is well-illuminated, with even light distribution at ground level Ensures there are no obstacles presenting tripping hazards (e.g., manhole covers, grilles) Provides space for wheelchair users to manoeuvre and for lift or ramp Maximum Points: Provides shelter for protection from the weather Provides seating Ideas for Innovation: Installing bollards to further define a passenger drop-off and pick-up zone Shelters that complement surroundings aesthetically, yet stand out, can alert motorists and cyclists to use caution in the area and make it safer for passengers A scheduling application used in a healthcare office that can advise the driver when a patient is finished with an appointment and is ready for pick-up at a passenger drop-off and pick-up zone. This reduces wait times and congestion Dimensions of access aisle and overhead clearance (if applicable) exceed the minimum requirements of CSA B651 Figure 1: Tactile attention indicators (TAI) installed at the edge of the passenger drop-off and pick-up zone when it is flushed with the vehicle space 32 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 1.2.2. Public transit (if area is serviced) (Maximum Points: 10) N/A only if transit is not serviced in region Minimum Points: Provides safe access from transit stop to pedestrian pathway, including clearly marked traffic crossing, if crossing is required Ensures transit stop is located near the Site Ensures the surface is level, firm, stable, and slip resistant Ensures there are no obstacles along pedestrian pathway Provides curb ramps where the level changes along the pedestrian pathway Provides tactile walking surface indicators (TWSIs) and/or visual and wayfinding cues for people who are blind or with low vision (e.g., sidewalks with grass borders, street furnishings) from transit stop to building entrance(s) Provides clear signage (e.g., transit route maps and schedules that are easily interpreted by all users) Ensures the transit stop is well-illuminated, with even light distribution at ground level for security Provides seating Provides shelter for weather protection Maximum Points: Ensures available shelter accommodates all users; shelters have adequate clearance to enter, wait, and exit for users of mobility devices or strollers; provides clear sightlines to allow passengers to see an approaching bus, and for the bus driver to see waiting passengers Offers real-time signage indicating arrival time of next vehicle Ensures transit stop is located close to the accessible main entrance(s) Ideas for Innovation A climate-controlled area for a transit stop that provides heating and cooling in extreme conditions (e.g., heated shelters at high ridership stops in cold climates). Temperature regulation can affect the health and well-being of people with disabilities and seniors 33 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2. Exterior Approach and Entrance The table below displays the Site elements used to measure accessibility for this category, the corresponding maximum score available for each, and the category total. Site Element Maximum Score 2.1 Exterior Pathways to Facilities on Site 48 2.2 Exterior Ramps 35 2.3 Exterior Stairs 41 2.4 Building Entrances 70 Innovation 19 Total Maximum Score 213 Description The exterior approach and entrance refer to both the entrance itself and all the external pathways and pedestrian routes connecting Site arrival points — including any pathways, ramps, or stairs found along the route with the Site. The exterior approach and entrance should provide a continuous path of travel without any obstacles to ensure the security and safety of its users. Where possible, all routes to a Site should be inclusive, convenient, and accessible for everyone, without labelling or segregating people with disabilities. If access to a Site is restricted, it could be viewed as a human rights issue. Where there are changes in level, access routes should be easy to understand and navigate with a choice of a ramp and stairs. Some people with mobility disabilities find it easier to use steps, while people using wheelchairs, other wheeled mobility devices, pushing strollers or with luggage, most often prefer a ramp. Exterior lighting is important for security and safety and helps to ensure people can read signs and directions. Good lighting is critical at site approaches and entrances, and along access routes, including parking areas, pathways, ramps and stairs. For newly developed sites, designers should consider from the outset how best to minimize level changes along principal access routes, such as between the site entrance and building entrance, and to locate features accordingly. All entrances in a new Site should be universally designed. 2.1. Exterior Pathways to Facilities on Site (Maximum Score: 48 Points) Exterior pathways should be level or gently sloped and provide enough width to accommodate the expected number of people, including people using power wheelchairs and scooters. If pathways are narrow, then passing areas should be provided frequently. Pathways should be safe for all users, free of obstacles, well illuminated, easy to find, and well-integrated with any 34 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) stairs or ramps along the route. They should include any necessary crosswalk markings and curb ramps, if required. If the route is long, it is important to provide seating for people to rest. Important: In outdoor parks, this element applies to exterior pathways that connect parking areas with facilities, amenities, and trail entrances. To rate the designated accessible trail itself, please refer to Category 10: Trails and Pathways. 2.1.1. Clear width (Maximum Points: 5) Minimum Points: Provides sufficient clear width, free from obstructions, for people using wheelchairs or scooters, and for people with companions or service dogs Allows one or two-way flow of people, depending on the nature of the Site and expected number of people Maximum Points: Allows at least two people using wheelchairs or people with strollers to walk alongside or easily pass one another Ensures minimal sharp outside corners on pathway to allow easy turn by people using wheeled mobility devices Has established maintenance policies (e.g., snow clearing, storage) in place to ensure that pathways are kept clear and provide suitable clear width 2.1.2. Surface is firm, stable, and slip resistant (Maximum Points: 5) Minimum/Maximum Points: Has a stable and firm surface that resists movement Has appropriate type of surface material (climate/weather conditions): o Uses suitable types of exterior surface materials, including asphalt, concrete, stone, timber, brick/paving o Avoids using loose materials, such as sand, gravel, or woodchips, or rough/irregular materials, such as cobble stones Ensures an even surface with minimal irregularities to reduce potential for water accumulation, which can create a slippery surface Ensures there are minimal gaps, joints, or breaks in the surface, which present tripping hazards Note: Any gaps should run perpendicular to the direction of movement. Ensures all surfaces are non-glare and have non-slip textured finishes for both wet and dry conditions 35 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2.1.3. Clear signage (if required for expected usage) (Maximum Points: 3) N/A only if Sites are in clear view and obvious from site arrival points, or if purpose of Site dictates privacy Minimum/Maximum Points: Provides clear, logical, and understandable directional signage indicating route to main accessible entrance and parking Uses large font suitable to viewing distances and colour contrasted with background Provides directional signage with international symbol to identify accessible pathways, if not all pathways to the Site are accessible Provides directional signage with distance indicator, if appropriate for the Site 2.1.4. Path is level or low-gradient slope (when not accommodated by a ramp) (Maximum Points: 3) Minimum Points: Ensures minimal running slope of less than 5% (1:20) Note: If running slope is more than 5% (1:20), a ramp is required. Ensures handrails are installed if sloped pathways have a running slope over 5% but no accessible ramp is present Note: This can be due to the topography of the Site. Ensures cross slope is 2% (1:50) maximum Ensures gradient is constant and consistent Note: Variations in slope, such as grade breaks within runs, can disrupt wheelchair travel. Maximum Points: Has a level surface 2.1.5. Passing/rest areas with clear space (Maximum Points: 3) N/A only if pathway is short or entire length is level Minimum/Maximum Points: Provides level passing areas at reasonable intervals if pathway is not wide enough and at decision points Provides level rest areas at appropriate intervals along a pathway when a grade exists; the steeper the terrain, the greater the frequency of the level rest areas Note: For people using walking aids, rest areas are critical. Provides level rest area with clear space for people using mobility devices before and after an incline 36 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 2.1.6. Curb ramps (if level change en route to entrance) (Maximum Points: 4) Only applies to pathways connecting Site arrival points to entrance. Does not include pathways within inner boundaries of parking. N/A Only if there is no sidewalk or equivalent with level change Minimum Points: Ensures curb ramp has level landings at top Ensures curb ramp aligns with the direction of travel and the curb ramp on the opposite side of the pathway Ensures curb ramp has suitable returned curb or side flares; or provides a dropped sidewalk or blended transition as alternative to curb ramps Maximum Points: Incorporates appropriate tactile attention indicators (TAI) with truncated domes to alert users that they are entering vehicular traffic Ensures gutter provides a flush transition from pathway to minimize tripping hazard Ideas for Innovation: A tactile directional indicator (TDI) with elongated bars that connects to the tactile attention indicator (TAI) to indicate the direction of travel 2.1.7. Edge protection (Maximum Points: 4) Only applies if there is a drop-off at edge of pathway, and/or pedestrian pathways are flushed with vehicular traffic. Does not apply to standard sidewalk curbs Minimum/Maximum Points: Provides suitable edge protection, such as curb, barriers or guardrails, on either side of a path to prevent falls where a change in level exists Ensures edge protection is cane detectable for people who are blind or have low vision Uses guardrails or barriers that visually contrast with surrounding surfaces and allow people using wheelchairs and children to see through railings, where there is a significant change in level Provides suitable protection if the pedestrian pathway is flushed with a vehicular route or if it is a shared-use route (e.g., shared with other users such as cyclists) Note: Tactile attention indicators at edges of pedestrian pathways alert people who are blind and with low vision that they are entering a vehicular route when pedestrian and vehicular routes are flushed. 37 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ Figure 2: Use of tactile attention indicators where pedestrian pathways are flushed with vehicular routes 2.1.8. No obstacles on path and overhead, or obstacles are cane detectable and high contrast (Maximum Points: 5) Minimum/Maximum Points: Provides suitable overhead clearance across the entire width and length of the pathway, meaning it is free of any signs or obstacles (e.g., tree branches) Note: A cane-detectable feature is required where overhead objects present a hazard to prevent collision hazards for people who are blind or have low vision. Ensures obstacles or protruding objects in the path of travel are cane-detectable Note: Portable signs, such as sandwich boards, are not permitted on the path of travel. Ensures the base of trees is protected by a tree grate or cane-detectable tree guard, where trees are in the path of travel Ensures any fixed items along the route, such as manholes, utility poles, and furniture (e.g., bollards, seating, disposal bins, bicycle racks, drinking fountains), are located off the path of travel, if possible Ensures any fixed items located on the path of travel are cane-detectable and clearly indicated using a contrasting colour Has established maintenance policies (e.g., leaves and litter) in place to ensure that pathways are kept clear 38 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 2.1.9. Convenient and understandable pathway to facilities (Maximum Points: 5) Minimum Points: Ensures easy-to-identify paths to entrance that are convenient and direct Has clearly defined pathways edges with a change in texture or tonal contrast to help people who are blind or have low vision Note: Where area beside the pathway is flush with the path, a change in surface treatment, such as grass or a ground flora verge, at the edge along its entire length will prevent people from straying off the path. Maximum Points: Ensures path is as straight and predictable as possible, as people who are blind or with low vision rely on straight paths and consistency for wayfinding Incorporates colour and textural contrasted markings or tactile direction indicators to guide people who are blind or with low vision to building, if pathways include large open areas Ideas for Innovation: Primary pathway(s) to entrance offers protection from the weather Landscaping adjacent to the pathway support Crime Prevention Through Environmental Design (CPTED), which is a multi-disciplinary approach to deterring crime. Landscaping does not include any potential hiding spots or danger zones via thick bushes, hedges, or foliage that could expose vulnerable people to attack. Figure 3: Clearly defined edges of pathway 39 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2.1.10. Clearly marked pedestrian crossings (Maximum Points: 3) N/A only if the path of travel does not cross traffic Minimum Points: Ensures crosswalks are clearly marked on the pavement in high contrast colour Ensures crosswalks are located where they are clearly visible, safe, and convenient for all users Maximum Points: Provides logical and understandable directional signage at crossings Uses appropriate crosswalk markings to indicate uncontrolled crossing Ensure curb ramps lead people directly into the crosswalk Ensures crosswalks have additional alerts (e.g., flashing lights, audible signal, or embedded LED lighting) , where applicable Ensures raised crossing is in place Provides a variety of clear wayfinding cues Limits the use of islands along the pedestrian crossing network or installs tactile attention indicators to ensure people who are blind or with low vision are aware that they are about to re-enter vehicular traffic Ideas for Innovation: Accessible pedestrian signals that provides auditory, visual, and tactile information indicating when it is safe to cross Bollards with a cut top section to indicate the direction of crossing 2.1.11. Drainage (Maximum Points: 2) Minimum Points: Ensures cross slope is minimal but sufficient enough to allow adequate drainage (2%); does not permit water accumulation or pooling that would create slippery surfaces or cause glare Ensures drainage channels do not obstruct path of travel Ensures openings for drainage grates are perpendicular to the path of travel Maximum Points: Ensures grate is high contrast relative to surrounding surfaces Has drainage grates offset from main pathway 40 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 2.1.12. Well-illuminated (if site expected to be lit) (Maximum Points: 3) N/A only if no power to site or policy is for day use only Minimum/Maximum Points: Ensures the complete pathway is brightly lit Provides adequate lighting for the nature and use of Site Provides even light distribution at ground level and minimizes lights presenting a source of glare or creating pools of light and areas of shadow Maximum Points: Has fixtures shielding light sources and casting indirect light Has fixtures mounted below eye level used in addition to standard lighting to provide better definition of ground surfaces 2.1.13. Seating (Maximum Points: 3) N/A only if pathway is short distance and there are no level changes or decision points Minimum Points: Provides seating off path of travel at rest areas, if long route and/or steep grade Ensures surface on which seating is located is level, firm, and stable Contrasts visually with surrounding surfaces Incorporates clear space for people using wheelchairs, scooters, or strollers so they can sit alongside one another and with companions Provides a clear space at the end of the seating for a service dog to rest Provides back support and at least one armrest Maximum Points: Offers a variety of seating options to suit different people (e.g., seats with and without armrests, fixed and movable seats) Provides adequate heel space to allow people to stand up easily Ensures resting area is clearly visible and identified with a change in surface materials (i.e., texture and colour) Provides seating at regular, frequent, and predictable intervals for intended use and before level changes; seating intervals are 10m, if possible Ensures seating areas are level and within sight of one another Provides shelter Ensures seats positioned or linked in a row are of the same style (e.g., all with armrests or all without) Note: Mixture of seat styles in a single row can cause confusion for people who are blind or with low vision. 41 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2.2. Exterior Ramps (Maximum Score: 35 Points) Exterior ramps should be provided in areas along a route where the slope (grade, gradient, incline) exceeds 5% (1:20). Important: This element applies to structures that were built as exterior ramps to overcome a level change along the pedestrian pathway. Sloped pathways that exceed 5% (1:20) due to the topography of the Site are rated in 2.1 Exterior Pathways to Facilities on Site. Ramps should provide adequate width to accommodate the expected number of people, including people using power wheelchairs and scooters. Ramps can have one of the following configurations: Straight run 90° turn Switchback or 180° turn Circular or curved ramps are not recommended, nor are ramps within stairs (S-ramps) as they are extremely hazardous to people who are blind or with low vision, people with mobility disabilities, and people using wheeled mobility devices or walking aids. 2.2.1. Slope (Maximum Points: 5) Minimum Points: Has a running slope of 8.3% (1:12) or less (as per building code and CSA B651) Ensures the cross slope on ramps is 2% (1:50) maximum to allow for proper drainage Maximum Points: Has a running slope of 5% (1:20) or less Ensures gradient is constant and consistent Ensures ramps with two or more consecutive slopes are of the same gradient; between landings, the gradient of ramps should be the same 2.2.2. Clear width (Maximum Points: 3) Minimum/Maximum Points: Provides sufficient clear width, free from obstructions, for people using wheelchairs or electric scooters, or for people with companions or service dogs Allows one or two-way flow of people, depending on expected number of people and the nature of the Site Allows people to easily pass one another at the same time when approaching from different directions 42 PROFESSIONAL HANDBOOK | V3.0 PRE-RELEASE (MAY 2020) 2.2.3. Surface is firm, stable, and slip resistant (Maximum Points: 5) Minimum/Maximum Points: Has a stable and firm surface that resists movement Uses suitable types of exterior ramp surface materials, including asphalt, concrete and timber Ensures an even surface with minimal irregularities to reduce potential for water accumulation, which can create a slippery surface Ensures there are minimal gaps, joints, or breaks in the surface, which present tripping hazards Note: Any gaps should run perpendicular to the direction of movement. Ensures all surfaces are non-glare and have non-slip textured finishes for both wet and dry conditions Ideas for Innovation: Snow melting systems that remove ice and snow on ramp and landings, therefore allowing safe use of ramp 2.2.4. Level landings with clear space (Maximum Points: 4) Minimum/Maximum Points: Ensures landings are located at the top and bottom of each run Provides intermediate landings between runs and where ramps change direction, for resting, manoeuvring, and avoiding excessive speed Note: A ramp should be no longer than 9,000 mm and have level landing at the top and bottom. Provides adequate turning space for people using wheelchairs or mobility aids, and for people with strollers or service dogs Ensures landings are unobstructed by door swings 2.2.5. Colour-contrasted and slip-resistant strip (Maximum Points: 4) Minimum/Maximum Points: Ensures colour-contrasted and slip-resistant strips at landing before each run Ensures strips extend the full width of the ramp 43 RICK HANSEN FOUNDATION ACCESSIBILITY CERTIFICATION™ 2.2.6. Handrails (Maximum Points: 5) Minimum Points: Provides handrails on both sides of a ramp at a consistent, accessible height along its run Ensures handrails are continuous through the length of ramps Note: People who are blind or have low vision rely on handrails to guide them in negotiating ramps, while people with mobility disabilities rely on them for stability. Ensures the handrail size (diameter) facilitates grip, with a smooth and round design Ensures sufficient clearance exists between handrail and wall, free of any sharp and abrasive elements Provides horizontal handrail extensions at the top and bottom of all ramps to provide support and orientation for people as they move between the ramp and a level surface and vice versa Ensures extensions are turned down or sideways and returned to post, floor, or wall to prevent handbags, pockets, etc. from getting caught, with a consistent method used throughout the Site Note: Extensions are not required where they would project into another path of travel. Has fixed support brackets on underside that do not interfere with a person running their hand along the length Is securely attached and supports enough weight for its intended use Contrasts visually with surrounding surfaces Maximum Points: Provides intermediate handrails if ramp is wide Note: If ramp is wider than 2,200 mm, provide an intermediate handrail ensuring sufficient clear width for people using wheelchairs or electric scooters, or for people with companions or service dogs. Is constructed of materials of low thermal conductivity that do not become too cold or hot to the touch, with preferred materials including wood or plastic-coated steel, or stainless steel Prevents people and service dogs from walking underneath Allows people with lower eye level, such as people using wheelchairs or people of short stature, to see through the railings Ideas for Innovation: A parallel lower handrail for people of different heights, including children or people of short stature 44

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