Communication Processes, Principles & Ethics PDF

LESSON 1. fax, e-mail, etc. The choice of medium is decided by the. sender. RECEIVER Communication Processes, Principles & Ethics...

LESSON 1. fax, e-mail, etc. The choice of medium is decided by the. sender. RECEIVER Communication Processes, Principles & Ethics He is the person who is last in the chain and for whom the message was sent by the sender. Once the receiver receives WHAT IS COMMUNICATION?.. the message and understands it in proper perspective and acts according to the message, only then the purpose of It originated from the Latin word "communicare" communication is successful. which means "to share." It is the imparting, conveying or exchange of ideas, DECODING knowledge and information... (Oxford English It is the process of converting the symbols encoded by the Dictionary) sender. After decoding the message is received by the The process by which people interactively create, receiver. sustain and manage meaning (Conrad & Poole, 1998 as cited in Dainton & Zelley, 2011). FEEDBACK The simultaneous sharing and creating of meaning Once the receiver confirms to the sender that he has received through human symbolic interaction (Seiler & Beall, the message and understood it, the process of communication 1999 as cited in Chase & Shamo, 2013). is complete. A systematic process in which individuals interact with and through symbols to create and interpret meanings (Wood, 2004 as cited in Padilla, Dagdag, KEY PRINCIPLES OF COMMUNICATION.. Roxas and Perez, 2016). COMMUNICATION IS UNAVOIDABLE. What do you notice about the given definitions?.. No one goes through life without having engaged in the act of All of them defined communication as some sort of a process communicating. involving communicators, a message / meaning, an You need to communicate in order to get things done. interaction and a medium or way. You do not need to personally like a coworker to be able to talk with that co-worker. The goal of communication is understanding or to arrive at an understanding COMMUNICATION IS STRATEGIC. Communication is a process of interactively creating and We communicate with specific goals or outcomes in mind. sharing meaning using appropriate verbal and nonverbal Instrumental symbols in varied contexts. Relational Padilla,et.al. Identity management COMMUNICATION:ITS PROCESSES & ELEMENTS.. INSTRUMENTAL COMMUNICATION SOURCE Talking with someone with the goal of accomplishing a task or The sender or the communicator generates the message and getting an outcome using communication as a means. conveys it to the receiver. He is the source and the one who starts the communication RELATIONAL COMMUNICATION MESSAGE Communication aimed at building relationships with others is It is the idea, information, view, fact, feeling, etc. that is relational in nature. generated by the sender and is then intended to be Having a positive social relationship at work is instrumental in communicated further. getting things done efficiently. ENCODING IDENTITY MANAGEMENT The message generated by the sender is encoded symbolically such as in the form of words, pictures, gestures, etc. before it What you say, how you say it, and how you treat others are is being conveyed. ways of presenting yourself to the world. If you want people to have a positive regard for you, you need CHANNEL to treat people right. It is the manner in which the encoded message is transmitted. The message may be transmitted orally or in writing. The COMMUNICATION IS IRREVERSIBLE. medium of communication includes telephone, internet, post, More often than not, we say or do things without realizing the respectfully disagree. impact of our words or actions can have on others. What we say or do stays in the minds of the people who receive them. ENDS VS MEANS COMMUNICATION IS A PROCESS. Be sure that the end goal of your communication and the means of getting to that end are both ethical although no rule Recall how the source encodes the message he wants to can be applied without reservation to any situation. convey and how the receiver decodes the same message he has received to be able to give appropriate USE OF POWER and relevant feedback. In situations where you have more power than others, you also COMMUNICATION IS NOT A PANACEA. have more responsibility for the outcome. While communication can improve situations and relationships, RIGHTS VS. RESPONSIBILITIES it is not a panacea or a remedy for all ills. Balance your rights against your responsibilities even if you ETHICAL COMMUNICATION.. live in a wonderful society where your rights are protected by law; not everything you have a right to do is ethical. Ethics are a set of moral principles that guide us as we go through life. It is important that we observe ethics in the way we LESSON 2. communicate.. MUTUALITY CONCEPTUAL MODEL OF COMMUNICATION Remember that others have needs too. MODELS OF COMMUNICATION In communication, this need is our need to be heard. Aristotle’s Communication Model Laswell Model of Communication INDIVIDUAL DIGNITY Shannon and Weaver’s Model of Communication Berlo’s Communication Model Words can cut deep! Whenever you communicate, you need to be very careful with Aristotle’s Communication Model the words you are using to avoid embarrassing another person. is formed with 5 basic elements ACCURACY & ACCESS TO INFORMATION Correct information is very important if one is to make a decision. Top level management will always be privy to certain sensitive information than other employees. ACCOUNTABILITY Be responsible and accountable for everything that you will say. the speaker is the main figure in communication. AUDIENCE the speaker-centered mo communication. the speaker delivers a speech to the audience. A good rule of thumb is the "200% rule" where both the sender the role of the audience is passive, influenced by the speech. and receiver have full or 100% responsibility to ensure that the audience demographics are taken into considerations message is understood and that ethics are followed. RELATIVE TRUTH As either sender or receiver of information, remember that your point of view may not be shared by others and that your conclusions are relative to your perspective, so allow others to Laswell’s Communication Model FUNCTIONS OF COMMUNICATION describes communication as being focused on the Emotional Expressions following Ws: who says, what, in which channel, to whom and with what effect facilitates people’s expression of their feelings and emotions Information Dissemination Convey information Claude Elwood Shannon and Warren Weaver’s Model of Communication Berlo’s Model of Communication