Psychology Powerpoint Presentation: Effective Workplace Communication PDF

How to be a Good Communicator at the Workplace By Elena Sheridan, Yunhan Shi, Nawras Sheltat and Yanwei Shen  Communication Definition: Communication is the transmission of information, which may be by verbal, oral or written, or by nonverbal means, facial expressions or g...

How to be a Good Communicator at the Workplace By Elena Sheridan, Yunhan Shi, Nawras Sheltat and Yanwei Shen  Communication Definition: Communication is the transmission of information, which may be by verbal, oral or written, or by nonverbal means, facial expressions or gestures or body language and many more. Why? To relate and exchange ideas, for knowledge, feelings and experiences and for many other interpersonal and social purposes. It is used to improved team collaboration, to enhance problem solving efficiency, avoid misunderstandings, stimulate innovation and creativity.  Communication Model An information source produces a A receiver decodes the message message and is the source of this process. from the signal given A transmitter encodes the Lastly, the destination is where the message into signals message arrives and is the receiver of the such message. What the receiver does A channel, to which signals are adapted with that message is the feedback which for transmission used by noise is related back to the sender. Key Concepts for Effective Communication within the Workplace: Schedule weekly Provide enough Remain calm and team meetings and information and empathic when in listen attentively context when disagreements tasks given When dealing with Be willing to listen Approach presentations or to others’ ideas feedback in a speeches, prepare and have the mature and well and be courage to speak constructive adaptable. up manner 02 Communication Methods Research Methods And Process Verbal Non Verbal Communication Communication *A fundamental way people share *Conveying information, emotions, thoughts and information. attitudes without spoken. *Fosters collaboration ， helping *Helping build trust, enhancing mutual resolve conflicts... *Understanding, improving communication effectiveness. 02 Communication Methods Research Methods And Process Written Communication *Using written words to convey information, ideas,emotions... *Enhancing team efficiency and professionalism, serving as a reference for future business needs. Visual *Using Visual elements. *Simplifing complex information *Improving the efficiency of information delivery 02 Assertive Communication Research Achievements And Applications Bridges the gap between ‘3C’ Aggressive and passive Be clear communication. Tips (how to practise): 1. Using ‘I’statements Assertive Communication Be Be 2. Sticking to the facts consisten Courteous t 3.Be aware of your body languages 02 Details into Active Listening Active Listening helps: Improve relationships, enhance communication quality, increase empathy boost efficiency in the work place. Skills Of Active Listening : 1. Ask open ended questions 2. Be attentive 3. Paraphrasing and summarising 4. Reflect Feelings 03 Creating Feedback Frien d ly En v iro n m en t Importance of constructive Feedback motivations and growth and Positive—> helps employees feel valued and motivated to improve. Effective feedback Characteristics Focus on actions or results, not personal traits, which helps the receiver understand how to improve without feeling personally criticised. Psychological Insights on Positive Reinforcement Positive reinforcement leads to higher motivation, stronger engagement, and a greater likelihood of repeating desired behaviours.  03 The “Sandwich Method”for delivering feedback The Top Bun Start with a positive comment to put the recipient at ease. The Filling Provide specific, constructive feedback on areas for improvement. The Bottom Bun Close with encouragement or “Feedback should be a dialogue, not monologue”. positive reinforcement to leave the person feeling motivated. 03 Communication styles at a workplace Deceptively Standing up for putting your your own needs above needs while Passive Aggressiv others e respecting the needs of others Putting Putting your others’ needs Passive needs Aggressive before the Assertive before your needs of own others 04 Common Psychological Barriers Psychological Physiological Attitudinal Language 04 Principles for Effective Communication Principle of Principle of Feedback clarity Principle of Effective Principle of Time Communicatio objective n Principle of Principle of understandin completenes g s Thank you for listening!  Reference s Almeida, C., Madaleno, M. & Robaina, M. 2021, "Psychological barriers in the electric market: study applied to the Nord Pool market", Review of Behavioral Finance, vol. 13, no. 5, pp. 584-609. https://www.proquest.com/scholarly-journals/psychological-barriers-electric-market-study/docview/2583781652/se-2 Pilnick, A., O'Brien, R., Beeke, S., Goldberg, S., Murray, M. & Harwood, R.H. 2023, "Conversation Analysis Based Simulation (CABS): A method for improving communication skills training for healthcare practitioners", Health Expectations, vol. 26, no. 6, pp. 2461-2474. https://ejournals.um.edu.mt/login?url=https://www.proquest.com /scholarly-journals/conversation-analysis-based-simulation-cabs/docview/2887172162/se-2?accountid=27934 Xue, Y., Zhang, X., Zhang, Y. & Luo, E. 2024, "Understanding the Barriers to Consumer Purchasing of Electric Vehicles: The Innovation Resistance Theory", Sustainability, vol. 16, no. 6, pp. 2420. https://ejournals.um.edu.mt/login?url=https://www.proquest.com /scholarly-journals/understanding-barriers-consumer-purchasing/docview/3004888432/se-2?accountid=27934 Cooper, N. (2023). Different Communication Methods: How You Can Learn to Communicate Better. [online] NCC Blog. Available at: https://www.ncchomelearning.co.uk/blog/different-communication-methods/. Models of communication. (n.d.). Psychology Wiki. [online] Available at: https://psychology.fandom.com/wiki/Models_of_communication. Santander Universidades (2024). The sandwich technique | Santander Open Academy. [online] Santanderopenacademy.com. Available at: https://www.santanderopenacademy.com/en/blog/tecnica- sandwich.html#error=login_required&state=61949596-f9b5-4577-b497-825957da583a&iss=https%3A%2F %2Fsso.santanderopenacademy.com%2Fauth%2Frealms%2FBecas [Accessed 8 Nov. 2024]. Herrity, J. (2023). 4 Communication Styles in the Workplace | Indeed.com. [online] www.indeed.com. Available at: https://www.indeed.com/career-advice/career-development/communication-styles. ‌ ‌