Problem Solving-revision.docx

**Problem Solving & Decision Making** **Unit 8 Revision** 1\. Successful problem solving depends on \_\_\_\_\_\_\_\_\_\_\_\_\_\_ decisions. a. Good b. Smart c. Timely d. Long-term 2\. A choice from among available alternatives is called\_\_\_\_\_\_\_\_ a. Management b. Decision c. T...

**Problem Solving & Decision Making** **Unit 8 Revision** 1\. Successful problem solving depends on \_\_\_\_\_\_\_\_\_\_\_\_\_\_ decisions. a. Good b. Smart c. Timely d. Long-term 2\. A choice from among available alternatives is called\_\_\_\_\_\_\_\_ a. Management b. Decision c. Teamwork d. Smart work 3\. The process of examining your possibilities, comparing them and choosing a course of action. a. Planning b. Controlling c. Staffing d. Decision making 4\. \_\_\_\_\_\_\_\_\_\_\_ involves making a series of decisions. a. Leading b. Supervising c. Problem solving d. Brainstorming 5\. Much of the supervisor's job is making decisions. a. True b. False 6\. In \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Wait until problem surfaces before taking action a. Proactive approach b. Reactive problem-solving approach c. Programmed Approach d. Non-programmed Approach 6\. Seek out potential problems before they become serious a. Proactive approach b. Reactive problem-solving approach c. Programmed Approach d. Non-programmed Approach 7\. Decisions determine how the organization solves its problems, allocates resources and accomplishes its \_\_\_\_\_\_. a. Task b. Work c. Sales d. Goals. 8\. In \_\_\_\_\_\_\_\_\_\_\_\_Situations occurred often enough to enable decision rules to be developed and applied in the future. a. Non- Programmed decision b. Structured decisions c. Programmed decisions d. None of above 9\. A decision made in response to a situation that is unique, is poorly defined and largely unstructured, and have important consequences for the organization. a. Non- Programmed decision b. Structured decisions c. Programmed decisions d. None of above 10\. \_\_\_\_\_\_\_\_\_\_\_\_is a group creativity technique designed to generate a large number of ideas for the solution to a problem. a. Stereotyping b. Brainstorming c. Group decision making 11\. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_- requires the setting of subgoals based on the process of getting from the initial state to the end/goal state when solving a problem. a. Means-end analysis b. Group decision making c. Brainstorming 12\. \_\_\_\_\_\_\_\_\_\_ are assumptions made about a group of people and are applied to individuals irrespective of their personal characteristics because of their affiliation with said group a. Stereotyping b. Brainstorming c. Mean --end analysis 13\. Using the bounded rational decision-making process makes most sense when the decision is: a. On a continuum. b. Maximizing. c. Non- programmed. d. Programmed. 14\. The decision making condition in which you do not know what the exact outcome will be is \_\_\_\_\_\_. a. certainty b. uncertainty c. risk d. probability 15\. Problem is the situation that exists whenever objectives are being met.? a. True b. false 16\. Decision Making faces 3 particular conditions: a. Certainty b. Risk c. Uncertainty d. All of these 17\. How many steps of the process for arriving at a decision? a. 2 b. 5 c. 6 d. 7 18\. Which one is not common error in decision making? a. Bounded rationality b. Escalation of commitment c. Stereotyping d. Brainstorming 19\. \_\_\_\_\_\_\_\_\_\_\_\_\_\_ is the tendency to most easily remember events that have occurred recently. a. Bounded rationality b. Recency syndrome c. Escalation of commitment d. Stereotyping 20\. Which one is not the advantage of group decision making? a. More ideas b. More alternative c. Time delay d. More expertise 21\. Which one is not the disadvantage of group decision making? a. Conformity with social pressures b. Domination by a few members c. Time delays d. More idea generation 22\. What are the three rules of good decision making? a. set clear goals, plan and execute, maintain composure while making your decisions b. create goals, seek help from others and jump into decisions right away c. be in touch with your goals, stop and think carefully before you decide, and keep emotions out of your decision making d. none of the above 23\. Within the Six Step Decision Making Model, which step would you be most likely to use brainstorming? a. classifying and defining the problem b. setting objectives and criteria c. generating creative and innovative alternatives d. analyzing alternatives and selecting the most feasible 24\_\_\_\_\_\_\_\_\_\_\_\_\_\_ made in response to recurring organizational problems a. Non- Programmed decision b. Structured decisions c. Programmed decisions d. None of above 25\. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_more frequent among higher-level managers a. Non- Programmed decision b. Structured decisions c. Programmed decisions d. None of above 26\. A major advantage of group decision making is that a. It makes efficient use of time. b. It results in low risk taking. c. Members are likely to be committed to a decision. d. It eliminates passing the blame onto others. 27\. The purpose of decision making is to a. Analyze a problem b. Solve a problem. c. Collaborate. d. Involve people in the decisions. 28\. In making a decision, the alternative should be chosen that most clearly a. Is in favored by top management. b. Achieves the goal of the decision. c. Saves the organization money. d. Leads to innovation. 29\. A problem is technically defined as a discrepancy between the a. Past and present. b. Future and present. c. Person's wishes and desires. d. Ideal and actual conditions. 30\. A major reason that decision making is often not such a rational process is that there are a. Too many stages in decision making for most people to cope with. b. Natural biases against diagnosing problems. c. Few bounds to human decision-making capability. d. Limits to how much information people can process and recall.