Private Coaching Plans Quiz Script.docx

Welcome to the Private Coaching Plans training module. In this course, we will start by giving you a general overview of Private Coaching Plans, including the key elements, it\'s purpose and the journey of a student into a private coaching plan. Next, we will explore the Coaching Plan options in m...

Welcome to the Private Coaching Plans training module. In this course, we will start by giving you a general overview of Private Coaching Plans, including the key elements, it\'s purpose and the journey of a student into a private coaching plan. Next, we will explore the Coaching Plan options in more detail. We will explore the categories available, the specific plans available within each and other important information including how you can recommend the appropriate plan to a student, add value and access further support. We will then look at the key elements to delivering a coaching plan and managing the students journey. Finally, this module will finish with outlining the next steps we recommend you take to continue your training journey and get your Private Coaching Plans up and running at your club. Private Coaching Plans are a series of lesson package options designed to help students improve their game through private instruction with their chosen coach. Plans are available on a one off or subscription basis with built in goal setting, coaching time and added value group practice club attendance. The plans prescribed to each student will be based on the goals agreed. Coaching Plans are delivered on a one to one basis with clients and you will be able to tailor the coaching time of each lesson to the individuals needs. Each of the plans available includes a range of coaching time. The coach and student can utilise the time across any area of the game to suit the agreed goals and can be used flexibly from one lesson to the next. Coaching Plans are delivered across a number of time periods, with the option chosen dependant on the goal agreed by the coach and student. All Coaching Plans are recommended to include access to weekly practice clubs free of charge. This will help to drive practice time and game development alongside coaching plan lessons. Customers can purchase Coaching Plans under a one off payment upfront, or using a subscription based method offering flexibility to suit the needs and lifestyle of each customer. You also have the flexibility to allow students to split an upfront coaching plan over a number of months. Private Coaching Plans provide a framework for coaches to deliver an exceptional coaching experience to their students. With these programs aligned to the students goals they will engage and inspire students to continue to learn and improve their golf. Private Coaching Plans are designed provide your students with a one to one coaching option which will retain them into your coaching activity at the club for the long term. Coaching Plans will allow you to develop a strong relationship with your clients. You will build trust that will foster long term retention and brand loyalty. Ultimately through a coaching plan you will be able to develop the students game. The structure of the programs will allow you the time to benchmark and measure the students progress. Through the close relationship with your students you will be able to closely monitor and direct their coaching journey providing them with all of the opportunities they need to improve and be engaged at your club and coaching business. The framework provided within a coaching plan will allow you to provide a great experience to each student which will reflect positively on you and the club in which you are based. The programs at Phase 2 of the coaching journey offer a clear route into Private Programming. Specifically at Phase 2, the Assessment program is designed as an opportunity for new students looking to embark on a goal based journey with the coach over a series of lessons to receive further information before being converted into the right program. Those students attending Adult Group Coaching Programs and new golfers attending the Learn to Play Golf program should also be encouraged to supplement their attendance and development by engaging into private Coaching Plans. Coaching Plans are available across two broad categories, with the exact goal and structure of the programs within each differing. The first are upfront coaching plans. These plans are available across three options with the amount of coaching time and expiry date varying. The student purchases all lessons upfront with an option for the coach to allow students to split the payment if required. Recurring Subscription Coaching Plans are targeted towards regular clients and run on a subscription based model. Student sign up for an ongoing or fixed term subscription which includes a number of coaching hours each month with additional added value benefits. There are three tiers of upfront Coaching Plans that are available and within these the amount of coaching time varies. Within each tier there are then three different duration options. It will be up to you to direct the student to the most appropriate coaching plan for them and this will be based on the coaching time required and the goal they would like to achieve and importantly when they are aiming to achieve this by. Gold Coaching Plans are available over 3, 6 and 12 month expiries to suit the goals of your students. This coaching plan specifically includes 20-Hours of private coaching time including an Initial 60 Minute Discovery Session. FREE Weekly 60 Minute Practice Club access is included as well as full GLF Connect access including MyGame+ challenges, on course tracking and Media access. Silver Coaching Plans are also available over 3, 6 and 12 month expiries. This coaching plan specifically includes 10-Hours of private coaching time as well as the other benefits included in the Gold option. Bronze Coaching Plans are also available over 3, 6 and 12 month expiries. This coaching plan specifically includes 6-Hours of private coaching time as well as the other benefits included in the Gold and Silver options. For those new students who sign up for an upfront private Coaching Plan, included within the plan option is an initial 60 minute On Course Discovery session. This session is specifically designed to be the first session of the coaching plan and ideally comes immediately after the Assessment. This session is an opportunity to head out onto the golf course with the student so you can observe their game on the golf course environment. This will allow you to build a plan for how to use the coaching time effectively. You will need to use your skill as a coach to deliver an effective on course discovery session, however we recommend that during the time on the course you complete certain actions. This should include recording basic stats, specifically related to areas of the students game you are looking to target during the coaching plan. This will help you benchmark performance and show future progress. You should take the time to ask questions to the student to gain deeper knowledge of the students perceptions and understanding of their game. You should also explore a range of scenarios on the course that isn\'t evident through the course of normal play. This should specifically include a focus on areas of the students game you are looking to target during the coaching plan. We also recommend that you record media including videos, photos and notes. Once again this help you to benchmark performance, share feedback and ultimately show future progress. Finally, even though this session is an opportunity to further assess the students game, you should provide hints and guidance that the student can take away from the session and put into practice. There are three tiers of recurring subscription based Coaching Plans that are available and within these the amount of coaching time varies. These are targeted towards regular clients and run on a subscription based model. Student sign up for an ongoing or fixed term subscription over 12 months which includes the number of coaching hours each month with additional added value benefits. Gold Recurring Subscription Coaching Plans are available over a 12 month commitment with a 30-day termination. This coaching plan specifically includes 4-Hours of Private Coaching Time each month with FREE Weekly 60 Minute Practice Club Access and full GLF Connect access including MyGame+ Challenges, On course Tracking and Full Media Access. Silver Recurring Subscription Coaching Plans are also available over a 12 month commitment with a 30-day termination. This coaching plan specifically includes 2-Hours of Private Coaching Time each month with the additional benefits included in the Gold plan. Bronze Recurring Subscription Coaching Plans are also available over a 12 month commitment with a 30-day termination. This coaching plan specifically includes 1-Hours of Private Coaching Time each month with the additional benefits included in the Gold and Silver plans. Based on the Coaching Plan you decide to offer, you will need to use your skill as a coach to recommend the most suitable coaching plan for each student. You will be best placed to do this after an Assessment session but students may enquire about purchasing a coaching plan without completing this and you should be be able to make the appropriate recommendation. In many cases the customers purchasing decision may be dictated by their financial budget, but in order to make a recommend you should ask three specific questions to students and aim to have a further discussion prior to making a recommendation. Remember that the on course discovery session will allow you to map out a plan for how the specific coaching time in a Coaching Plan will be used. Built into the Coaching Plans are some added value benefits. These are important elements to differentiate the plans from regular private lessons alongside any discounted coaching time that is built into the plans. We recommend you add value to these Coaching Plans through two additions. Included within a Coaching Plan should be full access to the benefits within GLF Connect. This will help you to drive the student experience and benchmark, measure and show the progression of the student. Included within GLF Connect is access to the MyGame+ Challenges, On Course Tracking and lesson media alongside other features. Additionally, we recommend you provide FREE weekly practice club attendance to those registered to a coaching plan. This will allow students to gain additional supervised coaching time with you, develop social connections with others at the club and ensure they are practice effectively. The exact pricing of your Coaching Plans across the two categories and various options within each will be up to the you and you will need to consider the demographic in which you operate and your current private lesson rates. However, based on the success of these Coaching Plans with coaches around the world we recommend that you incentivise students by offering a reduced rate on the coaching time. On the Private Coaching Plans page we have built a calculator to help you price your options. Simply Input your hourly coaching rate and the percentage discount amount to apply to each plan as an incentive. The calculator will then display the recommended price for each plan. Through the Coaches Toolbox on the GLF Connect system, you can access a variety of supporting resources that are specifically tailored to the Private Coaching Plans. We recommend you utilise the resources for each step of implementation. Firstly, select the Private Coaching Plans option from the Adult Academy page. On the Coaching Plans page access the variety of supporting resources including scheduling tutorials, the coaching plan calculator, an overview the specific plans, as well as marketing templates and more. The exact way in which you operate your Private Coaching Plans will be up to you. However, there are some crucial scheduling actions and recommendations you should take to make this program a success within your coaching business. You and your coaching team should decide on the exact coaching plans you intend to offer so this can be clear to your customers and allow you to update the relevant marketing material. You will also need to setup the correct pricing of your Coaching Plans on the GLF Connect system. If your GLF Connect system is setup with a payment integration we recommend that the process for purchasing coaching plans is led by the student. For those that are not integrated to accept online payments, the coach will be required to process the coaching plan purchase on behalf of the student. Regardless as to whether the purchase process is led by you or the student, all lessons related to Coaching Plans should be booked into the GLF Connect system. This will drive the customer experience, ensure you track the lesson credit usage and monitor key insights. Via GLF Connect, you have the ability to customise your Store Purchase Confirmations linked to your Private Coaching Plans. You can use this to include important information such as the booking steps and added value benefits. We recommend that you offer Practice Club attendance free of charge for those registered to a coaching plan. You need to setup the discount code in the system and share this with your students. To ensure you can offer this added value benefit you need to ensure that you have the appropriate Practice Clubs scheduled into your GLF Connect system. All Coaching Plans should be processed and the bookings related to them scheduled through your GLF Connect system. The GLF Connect Support Team have built a range of resources to help you with this process and are on hand to further discuss this with you. However, their are three main steps that should be followed. Customers can purchase Coaching Plans or Coaches can process them on their behalf via the Coaching Store. Credits associated to a Coaching Plan are then deposited into the student profile on GLF and can be applied to a booking on the web or mobile app booking system. Coaching Plans and Subscriptions can be managed within the Manager access level of the system via the Academy credits and Manage Subscriptions Screens. Once you have converted a student into a coaching plan, it will be your skill as a coach to use the coaching time within the plan effectively in order for them to achieve their goal within the time period that has been agreed. We recommend that you customise how the coaching time is used with a student based on their needs and then you are agile to use how and where the time is used as your journey with the students progresses. The 60 Minute On Course Discovery Session should be scheduled at the start of the Coaching Plan. The goal is agreed in the discovery session and the coach should outline how the coaching time is recommend to be used to the student. The coaching time is aimed to be split according to the skill area to be developed. In this example, the 6 hours included in the bronze coaching plan is split across five different lessons. Short game skills are developed in lessons 1 and 2 and the third lesson is a 2 hour on course session designed to develop the students course management skills. Lessons 4 and 5 will look to improve the students on the green skills with a final on course recap session. The customers progress through a Coaching Plan can be measured and tracked via the GLF Connect system features. Specifically, we recommend that you make full use of the Media Feature in order to enhance the customers experience, demonstrate improvement and capture crucial feedback points that the student should practice in between lessons. The Media feature allows you to analyse the students swing and provide a voiceover recording. You can share recording and media files with students by assigned to their feed or tag to a specific lesson. You can share additional media types including notes, images and audio notes. Commenting and messaging features to drive the coach and student relationship is also available. During their Coaching Plan journey customers can attempt challenges across a number of skill categories. This approach allows students to have a broad benchmark across all of the skills important for achieving their agreed goals and aspirations. It will also support an engagement element to their supervised and unsupervised practice. These challenges are built into adult group coaching programs and provided a supplementary element for students enrolled in private coaching plans to track their progress. Customers can attempt challenges across the four skill categories. This approach allows students to have a broad benchmark across all of the skills important for achieving their scoring goal. The challenges have been designed over five Scoring Goal levels. This allows students to identify and track their skill progress within each category and each skill relative to score on the golf course. The success of the Coaching Plans will of course be driven by the participant's game development and experience during lessons. However, the communication and experience they receive prior to, after and between lessons is vital to success. We are aiming to providing you with all the tools you need, but you have a critical role to play in delivering a great experience for those who attend. It is vital that you map out how the coaching time within a coaching plan is recommend to be used from the outset. However, as you progress through the journey with the student you may need to adapt how and where the coaching time is used. It is vital for the students engagement that you prioritize getting future lessons booked in. As minimum at the end of each lesson you should re-book the students next lesson but even better, get all lessons booked in over the plan duration. Vital to the experience of the student is the communication they receive during their coaching plan. The GLF Connect system will send a number of automated emails but you should ensure you communicate with students before, after and in between lessons. Practice Clubs are recommended to be an added value benefit and you should promote those to students with every interaction. Reiterate the benefits so they understand why this is an important element to the program. You should aim to utilize all the benefits of the GLF Connect system with your students which includes online booking, communication features, Media and the MyGame+ feature to help track their progress. It is vital that the students invests in their own development under your guidance. Through the coaching plan you should guide the student on how they can practice effectively in between lessons. It\'s time to take the next steps towards launching the Private Coaching Plans at your club and we have some recommend next steps. Firstly, decide on the Private Coaching Plans you would like to offer and ensure these are activated and setup correctly on your GLF. Connect Coaching Store along with the correct pricing. Next, create your marketing content including the flyers for your in house and digital campaigns and make any edits to your business website. Thirdly, as and when you sell a Private Coaching Plan you should deliver a great coaching plan experience and we recommend you make the full use of the GLF Connect system features.