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CASE MANAGEMENT (November 2023) POVERTY 101 1 DEFINING AND UNDERSTANDING POVERTY AND ATRISK AGENGA PROGRAM GOALS FAMILY MENTORSHIP APPROACH (FMP) 7 DOMAINS FAMILY DEVELOPMENT PLAN (FDP) 2 PROGRAM GOALS 01 02 03 04 05 Identification of UP & P families. Engagement of UP & P in SDI, CM, EPB, and Settle...

CASE MANAGEMENT (November 2023) POVERTY 101 1 DEFINING AND UNDERSTANDING POVERTY AND ATRISK AGENGA PROGRAM GOALS FAMILY MENTORSHIP APPROACH (FMP) 7 DOMAINS FAMILY DEVELOPMENT PLAN (FDP) 2 PROGRAM GOALS 01 02 03 04 05 Identification of UP & P families. Engagement of UP & P in SDI, CM, EPB, and Settlement initiatives. Build FDP focusing on 7 Domains. Move annual household income above $35,000 factoring in household size and cost of living in various cities. Prioritize UP & P families followed by AtRisk families. 4 Poverty Elimination System: Overview Holistic Coordinated Case Management Services for Poverty and SSN cases through the Access Platform Case Management System Poverty (VCM), SSN, Regional SSN FMs Settlement Settlement Case Managers/ Coordinators Settlement for New Immigrants and holistic service delivery Skills Developme nt Initiative (SDI) Stigma-Free Platform designed to move people out of income poverty. Primary focus is continuing education Quality of Life Volunteers (QLVs) Aga Khan Economic Planning Board Economic (AKEPB) Services (ES) Volunteers Jobline – Direct or through ACCESS as well as Small Business Initiative WHAT IS THE FAMILY MENTORSHIP APPROACH? Family Mentorship Approach is a dynamic process of engagement through which families set and reach their own goals. Family to be the holders of their destiny. Family develops self reliance. Partnership on goals between the family and the volunteer. Volunteer is a reflector, a partner, a supporter, not the decider of the approach. 6 7 DOMAINS 1. Education & ECD 2. Physical and Mental Health 3. Food and Nutritional Security 4. Housing and Habitat 5. Livelihoods 6. Access to Finance 7. Social Inclusion and Agency 7 SAMPLE FAMILY DEVELOPMENT PLAN Family Informatio n Domain Baseline Based on Family Assessment Our Family Goals Short Term (3-4 Months) Long Term (1-2 Years) Case ID # Today’s Date: Action Plans / Interventions Progress Updates Action Steps (Includes Who + By When) As of Date: ________________ Housing & Habitat Food & Nutrition Physical & Mental Health ECD & Education Livelihoods Social Inclusion Financial Inclusion (A2F) Family Representative: ___________________________________________________________ Family Mentor: _________________________________________________________________ My family and I were involved in the development of the goals and actions outlined in this Family Development Plan, and agree to do our best to achieve the agreed goals. This Family Development Plan was developed in partnership with the above listed family. I agree to do my best to help the family achieve the agreed upon goals. 8 CONVERSATION BETWEEN HIS HIGHNESS THE AGA KHAN AND SYNERGOS FOUNDER, PEGGY DULANY AT SYNERGOS UNIVERSITY FOR A NIGHT EVENT 22 OCTOBER 2012 “What Islam says about supporting people in society is perhaps somewhat different from other communities and other faiths. The premise that Islam works on is not just helping but helping to render the individual capable of governing his or her destiny. You are not just helping them away from poverty; you are giving them the means to propel themselves and their families into their future, in ways which they control. And therefore when you educate, when you help in healthcare, when you give access to credit, you are not looking at just helping the individual survive, you are trying to reposition the individual and the family in society. That is the basic premise of social support that I believe is the correct interpretation of Islam.” 9 CASE MANAGEMENT QUESTIONS? 10

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