Passenger Experience 25 Feb 2025.pptx

Passenger Experience EMERGING SERVICE TRENDS IN AVIATION INDUSTRY 25 FEB 2025 Activity: What is Passenger Experience to you? Join at menti.com Use code 4310 7269 Current State of Passenger Experience Global passenger traffic reached...

Passenger Experience EMERGING SERVICE TRENDS IN AVIATION INDUSTRY 25 FEB 2025 Activity: What is Passenger Experience to you? Join at menti.com Use code 4310 7269 Current State of Passenger Experience Global passenger traffic reached 9.5 billion in 2024, surpassing pre- pandemic levels. Passengers increasingly expect personalized, seamless, and tech- enabled journeys. OAG's 2024 passenger traffic recovery data Emerging Service-Driven Trends (1) Biometric and Contactless Technologies Implementation of biometric boarding and security screening Contactless check-in and baggage drop Video Berlin Brandenburg Airport's biometric passenger experience  Emerging Service- Driven Trends (2) AI-Powered Personalization AI-driven virtual assistants and chatbots for customer service Personalized recommendations for retail and dining Viasat's 2024 survey on passenger preferences for AI in aviation Emerging Service- Driven Trends (3) Seamless Multi-Modal Integration Airports evolving into transportation hubs Integration with ground transportation options Emerging Service- Driven Trends (4) Wellness Focus Introduction of wellness spaces in airports (e.g., yoga rooms, quiet areas) E.g. Frankfurt Airport (FRA) has quiet zones, yoga rooms and a spa where people can get some rest and recharge during layovers. Emerging Service- Driven Trends (5) Sustainability Focus Emphasis on sustainable practices and eco-friendly initiatives E.g. Amsterdam Airport Schiphol (AMS) uses electric vehicles for transportation Case Studies: Innovative Airports Changi Airport, Singapore Renowned for its passenger-centric approach Video: Changi Airport's innovative passenger experiences Future Outlook By 2030, global Continued focus on passenger traffic is personalization, forecast to exceed 12 efficiency, and billion sustainability By 2042, global passenger traffic is Potential for projected to revolutionary changes reach 19.5 billion, like pilotless aircraft representing a twofold and AI-driven services increase compared to the levels recorded in 2024. Conclusion The aviation industry is rapidly evolving, with a clear focus on enhancing passenger experience through technology, personalization, and innovative services. As future aviation professionals, understanding and adapting to these trends will be crucial in shaping the industry's future. Citations: OAG Unveils New Report: “The Future of the Airline Passenger... https://www.oag.com/pressroom/oag-unveils-new-report-the-future-of-the-airline-passenger-experience Joint ACI World-ICAO Passenger Traffic Report, Trends, and Outlook https://aci.aero/2025/01/28/joint-aci-world-icao-passenger-traffic-report-trends- and-outlook/ Berlin Brandenburg Airport launches biometric passenger experience https://www.passengerterminaltoday.com/news/biometrics/berlin-brandenburg- airport-launches-biometric-passenger-experience.html The secret to airport efficiency REVEALED at Berlin Brandenburg https://www.internationalairportreview.com/video/234098/the-secret-to-airport- efficiency-revealed-berlin-airports-tech-transformation/ 2024 Passenger Experience Survey Reveals Air Travel Trends https://www.internationalairportreview.com/news/232840/viasats-2024-survey-reveals-passengers-demand-for-connected-personalised-and-innovative-ai r-travel-experiences Integrating Aviation with Multimodal Transportation: The Path to Seamless Mobility https://www.linkedin.com/pulse/integrating-aviation-multimodal-transportation-path-olvin-valentin-kjkae/ Berlin Brandenburg Airport launches biometric passenger experience https://mapsted.com/en-sg/blog/how-airport-amenities-are-transforming- passenger-experience Electric transportation between gate and plane https://www.schiphol.nl/en/sustainability/at-the-airport/electric-transport-between-aircraft-and-gate/ The Changi Experience: Stories Behind Changi Airport’s Magic https://www.youtube.com/watch?v=BZpqOM2MemE Raising airport experience to new levels - International Airport Review https://www.internationalairportreview.com/video/230843/raising-airport- experience-to-new-levels/ Insights from the IATA Global Passenger Survey 2024 https://www.iata.org/en/publications/newsletters/iata-knowledge-hub/key-trends-in-passenger- behavior/