Oral Com (Week 3) Strategies to Avoid Communication Breakdown.pptx

ACTIVITY FILL IN THE BOX! ACTIVITY P b It is something that gives you a hard time. ACTIVITY PROBLEM It is something that gives you a hard time. ACTIVITY L k The st...

ACTIVITY FILL IN THE BOX! ACTIVITY P b It is something that gives you a hard time. ACTIVITY PROBLEM It is something that gives you a hard time. ACTIVITY L k The state of being without or not having enough of something. ACTIVITY LACK The state of being without or not having enough of something. ACTIVITY O C m Succeed in dealing with a problem or diffi culty. ACTIVITY OVERCOME Succeed in dealing with a problem or diffi culty.  Lesson Objectives Explain why there is a breakdown of communication. Uses various strategies in order to avoid communication breakdown.  Strategies to Avoid Communicatio n Breakdown Oral Ma'am Communication Besa Communication Breakdown happens when the message is not clearly understood by the receiver Effective Communication means you are able to listen, understand, and take action on what other people say. What is communication breakdown? as defined by Emily Rodgers in her online article, “is a failure to exchange information, resulting in a lack of communication.” Communication Barriers  Lost in Translation Lost in translation occurs across emails when the receiver perceives the message differently because of lack of tone.  The attention span This refers to human attention span which accordingly, can only listen for 8 seconds meaning we have less time to remain engaged to what we have just listened to before switching off or start thinking of other things, thus missing important information.  Too much information If there is no efficient communication flow plus the problem of sharing information to wrong people, overload of information can result to chaos.  Under Pressure High-stress jobs or tasks mean there’s often no time to communicate properly.  Barriers to communication  Barriers that May Cause Communication Breakdown: Language Psychologi Physiologic Physical Barriers cal Barriers al Barriers Barriers Using Attitudinal Generalizatio Jumping into an Dysfunction Barriers ns and immediate al Stereotypes conclusion Feedbacks Lacking of Confidenc e Language Barriers Language and linguistic differences may become barriers to communication. Psychological Barrier The psychological condition of the receiver affects his/her message reception of the message.  Physiological Barrier Physiological barriers may emanate from the receiver's physical condition.  Physical Barrier Physical barriers refer to the geographic location between the communicators. It is basically referring to the distance or proximity between the sender and receiver.  Attitudinal Barrier These are behaviors or perceptions of any of the communicators that hinder them from interacting effectively.  Using Generalizations and Stereotypes Speakers who make unqualified generalizations undermine their own clarity and credibility.  Jumping to an immediate conclusion Confusing details with inferences is a common factor.  Dysfunctional Feedbacks Ignoring or not responding to a suggestion or query quickly undermines effective communication.  Lacking the Confidence Being shy, difficulty being assertive or low self-worth can block your ability to express your needs and opinions known. Ways to Resolve a Communication Breakdown Ways to Resolve Communication Breakdown Sharing Practice Makes Obser Option is Caring Perfect ve s One team, Active Give Focus on the One dream Listenin Constructive Issue not the g Response Speaker Be patients towards others  Observe Take the time to observe how each member of your team works, talk to them in regular one-to-ones, and discuss how best they like to receive information Options giving them communicative options will help them feel less trapped in the restrictive vices of the email world Sharing is Caring Updates, updates, updates! Practice makes perfect Training are also a great way to bring groups/ class together who may not already be in direct contact with each other, building morale through one shared goal. One team, one dream If you resolve a communication breakdown and teach your team the value of communication, the benefits abound. Active Listening Active listening' means actively listening or fully focusing on what is being said rather than just 'hearing' the message of the speaker. Give constructive response The goal of the feedback should be to further the abilities of the speaker. Focus on the issue not the speaker Solve problems rather than attempt to manipulate others. Be patient towards others Allow for other points of view, and be liberated to other ways of doing things.  7C's of Effective Communication Completene Concisene Considerati Concretene ss ss on ss Courtesy Clearness Correctness  Completeness It is very important that that receiver gets to hear everything so that proper responses, reactions, evaluation or feedback could be done. Conciseness To be concise basically means, getting straight to the point.  Consideration There is a need for the speaker to consider the receiver’s mood, status, background, preferences, needs and the like. Concreteness When information sent by the sender to the receiver is supported by facts, figures, or real-life examples and situations, effective communication takes place.  Courtesy Respecting the culture and beliefs of the receiver creates a positive impact in the communication process. Clearness The use of simple, specific word in expressing ideas ensures clarity in communication.  Correctness Credibility and effectiveness of the message can be achieved by eliminating grammatical errors in the communication process. LET'S EVALUATE! I. Directions: Read and analyze the following situations. Then, identify what type of barrier is described in the situations. Write your answer on your notebook. LET'S EVALUATE! 1. Jessa was trying to listen to the guest speaker. However, she cannot really understand what he is trying to say because of the technical words he is using. 2. Jane was asking for a favor from her sister. However, she did not expect to receive an aggressive response from her sister, just because she is on her period. LET'S EVALUATE! 3. Angel did not respond correctly on the Principal’s message because of the noise coming from the outside of the office. 4. Hanna cannot entertain her students’ questions as enthusiastic and clearly as before because of her migraine. LET'S EVALUATE! II. Directions: Read and analyze the following situations. Then, use your own strategy on how you will deal with the communication barriers present in the situations. Write your answer on your notebook. LET'S EVALUATE! 5. Joy, your best friend, is going through something very personal. She is not talking to anyone and is making sure that she is busy enough to engage in communication with you and other people. You believe that that is her way to cope up with her problems. What will you do to make her feel better? LET'S EVALUATE! 6. You heard from one of your friends that your classmate is spreading false information about you to make you appear bad to other people. You were in rage when you heard about it. The only thing that you want to do is to confront her. What will you do to maintain healthy communication despite the anger that you feel? Thank You! Oral Ma'am Communication Besa