Communication in Team Building - Chapter 19 - PDF

Here is the text extracted from the image(s) provided, formatted in markdown: # CHAPTER 19 ORGANIZATIONAL, INTERPERSONAL, AND GROUP COMMUNICATION IN TEAM BUILDING The image shows a word cloud including the following items: * News * Sender * Internet * Writing * Massage * Reading * Ph...

Here is the text extracted from the image(s) provided, formatted in markdown: # CHAPTER 19 ORGANIZATIONAL, INTERPERSONAL, AND GROUP COMMUNICATION IN TEAM BUILDING The image shows a word cloud including the following items: * News * Sender * Internet * Writing * Massage * Reading * Phone * Listening * Communication * Email * Talk * Advertisement * Website * Receiver * Television * Chat * Conversation * Discussion * Media * Announcement --- # COMMUNICATION *Communication impacts all management activities and cuts across all phases of the management process. *The ability to communicate effectively often determines success as a leader-manager. --- # COMMUNICATION * Communication begins the moment that two or more people become aware of each other. * Effective communication requires the sender to validate what receivers see and hear. --- # COMMUNICATION * Communication is perhaps the most critical leadership skill. * Organisational communication is a high-level management function. --- # COMMUNICATION PROCESS The image illustrates the communication process from sender to receiver, as follows: * SENDER communicates a MESSAGE * MESSAGE can be: * Written * Nonverbal * Verbal * RECEIVER * Internal and External Climate --- # INTERNAL AND EXTERNAL CLIMATE IN COMMUNICATION * Internal climate * Includes internal factors such as the values, feelings, temperament, and stress levels are sender and the receiver. * External climate * Includes external factors are such as the weather, temperature, timing, status, power, Authority, and the organizational climate itself. --- # VARIABLES AFFECTING ORGANIZATIONAL COMMUNICATION Differences in gender, power, and status can significantly affect the types and quality of organizational and unit-level communication * Levels that need to communicate. * Gender * Power and status --- # ORGANIZATIONAL COMMUNICATION STRATEGIES * Communication must be clear, simple, and precise. * Senders should seek feedback whether communication is received. * Multiple communication methods should be used. * Unnecessary information should not be disclosed. --- # CHANNELS OF COMMUNICATION **Upward** *From subordinate to superior **Downward** *From superior to subordinate **Horizontal** *From peer to peer --- # CHANNELS OF COMMUNICATION **Diagonal** *Between individuals at differing hierarchy levels and job classifications **Grapevine** *Informal, haphazard, and random, usually involving small groups --- # COMMUNICATION MODES * Written * Face-to-face * Telephone * Nonverbal --- # COMMUNICATION MODES The clarity of a message is significantly affected by the mode of communication used. In general, the more direct the communication, the greater the probability of clear communication. The more people involved in filtering the communication, the greater the chance of distortion. --- # ELEMENTS OF NONVERBAL COMMUNICATION * Space * Environment * Appearance * Posture * Facial expression and timing * Vocal expression * Eye contact (next slide) --- # EYE CONTACT * Eye contact invites interaction and emotional connection, if it is not too prolonged. * Breaking eye contact suggests the interaction is about to cease. It suggests to listeners that you may not be interested in them and are not engaged in the conversation. --- # CONGRUENCE OF VERBAL AND NONVERBAL COMMUNICATION * Nonverbal communication is considered more reliable than verbal communication because it conveys the emotional part of the message. *In general, if verbal and nonverbal messages are incongruent, the receiver will believe the nonverbal message. *Effective leaders are congruent in their verbal and nonverbal communication so the followers are clear about the messages they receive. --- # TYPES OF COMMUNICATION * Passive * Aggressive * Indirectly aggressive (passive-aggressive) * Assertive - ideal --- # MISCONCEPTIONS AND MYTHS ABOUT ASSERTIVENESS * All behavior is either assertive or passive. * Being assertive will increase your odds of getting what you want. * To be assertive is to be aggressive. * Assertiveness is unfeminine. * Assertive communication is rude or insensitive. --- # SBAR AS A HANDOFF COMMUNICATION TOOL | | | | :-- | :--------------------------------------------------------------------------------------------------------------------------- | | S | Situation | | B | Background | | A | Assessment | | R | Recommendation | | | Introduce yourself and the patient and briefly state the issue that you want to discuss (generally the patient's condition). | | | Describe the background or context (patient’s diagnosis, admission date, medical diagnosis, and treatment to date). | | | Summarize the patient’s condition and state what you think the problem is. | | | Identify any new treatments or changes ordered and provide opinions or recommendations for further action. | --- # LISTENING AS A COMMUNICATION SKILL * Most people hear or retain only a small amount of the information given to them. --- # GRRRR AS A LISTENING TOOL | | | | | :-- | :-------------------- | :---------------------------------------------------------------------------------- | | G | Greeting | Offer greetings and establish positive environment. | | R | Respectful Listening | Listen without interrupting and pause to allow others to think. | | R | Review | Summarize message to make sure it was heard accurately. | | R | Recommend or request more information | Seed additional information as necessary. | | R | Board | Recognize that a collaborative exchange has occurred by offering thanks. | --- # THE ELECTRONIC HEALTH RECORD (EHR) * A longitudinal electronic record of patient health information produced by encounters in one or more case settings. * Included in this information are patient demographics, progress notes, problems, medications, vital signs, past medical history, immunizations laboratory, data, and radiology reports. --- # RANSOMWARE AND CYBER ATTACKS * Ransomware is a form of malicious software that can lock and encrypt a computer or device data, and then demand a ransom to restore access. * Ransomware attacks threaten patient care and data privacy --- # 1996 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) * Called for protection and privacy of medical information, including any information about a patient, whether oral or recorded in any form or median, that is created or received by a Health Care Provider, health plan, public health authority, employer, life insurer, school or a university, or health clearing house. --- # THE ELECTRONIC HEALTH RECORD (EHR) * Rapidly flourishing communication technologies have great potential to increase the efficiency and effectiveness of organizational communication. They also, however, pose increasing challenges to patient confidentiality. --- # TEAM BUILDING VIA COMMUNICATION Build trust and cooperation --- # STAGES OF GROUP PROCESS * Forming * Storming * Norming * Performing --- # Discussion Board Questions, Learning Unit 3: Interprofessional Communication and Collaboration You represent the nursing department on a newly formed interdisciplinary team to look at medication errors and medication safety. You are one of seven team members. The Pharmacy Director, also a team member, has a very assertive communication style. The Pharmacy Director dominates meeting conversations and does not appear open to adopting new processes requiring the pharmacy Department to take on additional work and responsibility. Instead, the Pharmacy Director redirects the ideas back to you and states, “This is a nursing responsibility.” **Related question #1** Determine how the Situation, Background, Assessment and Recommendation (SBAR) technique could be used to facilitate interprofessional team communication in this situation.