Hotel Front Office Module 2 Lesson 1 PDF
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This document is a lesson on hotel front office operations, containing details of the roles, tasks, and responsibilities of staff in hotels. It also covers the different operational areas and their functions, emphasizing guest interaction and service provision.
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HOTEL FRONT OFFICE MODULE 2 (LESSON 1) Hotel Front Office and Its Role In Hotel Revenue Operation The term ‘front office’ is used in hotels worldwide and refers to workers interacting directly with the guests because it is the initial point of contact for the arrivals. Fro...
HOTEL FRONT OFFICE MODULE 2 (LESSON 1) Hotel Front Office and Its Role In Hotel Revenue Operation The term ‘front office’ is used in hotels worldwide and refers to workers interacting directly with the guests because it is the initial point of contact for the arrivals. Front Office is the often a part of the Room Division department and consists of various operational areas namely reception, reservations, guest relations, concierge, switchboard, dell service etc. Front office remains an extremely visible area and a vital data center for the guest and employees throughout the stay duration. The staff is primarily answerable for check-in and check-out of guest, making and processing reservation requests, maintaining guest accounts, responding to guests’ telephone calls and messages, helping guests and coordinating various services for the guest
