Intercultural Competence Module 11 PDF

Module 11 Intercultural Competence 2 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 2 ...

Module 11 Intercultural Competence 2 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 2  Intercultural competence – relevance for work/life? Multicultural teams Deployment for War and Peacekeeping Integration of immigrants International project coordination Collaboration with colleagues in foreign subsidiaries Purchasing department that sources globally Export: communication with international logistic companies, retailers, agencies Internship abroad Study abroad Extended travel 4 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 4  Intercultural competence (1) - definition “Intercultural competence is the ability to interact ___________________ in intercultural situations, based on specific intercultural knowledge, skills and attitudes.” (adapted based on Boecker/Jäger 2006 in Rothlauf 2014) 6 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 6  Intercultural competence (2) - model Intercultural Intercultural knowledge attitude (________ level) (________ level) Internal and external outcomes Contextual Intercultural skills (____ level) Based on Rothlauf 2014, p. 122ff. 8 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 8  Intercultural competence (3) – description of the components Attitude/affective level: curiosity, cognitive flexibility, motivation, open-mindedness Knowledge/cognitive level: cultural self-awareness, culture-general knowledge, culture-specific knowledge, interaction analysis Skills/behavioral/conative level: relationship building skills, listening, problem-solving, empathy, information gathering skills 10 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 10  Intercultural competence (4) – description of the components _________ outcome ____________ outcome adaptability flexibility behaving and communicating empathy appropriately and effectively in  Ultimately adapting an intercultural situations ____________ view Individual Interaction 12 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 12  Attitude: Intercultural Sensitivity Intercultural Sensitivity is the ability to accept and accommodate cultural _____________ _____ stages by Bennet (1993) 14 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 14  Intercultural competence (5) – Process! 20 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 20  Intercultural competence (6) – tool(s) for improving Int. Comp.: D-I-E Your own culture Mental shorthand Description Interpretation Evaluation Input from the environment Foreign culture ___________ ___________ ___________ Based on Lustig/Koester 2010, 22 p. 76ff. Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 22  Intercultural competence (7) – D-I-E (cont.) Example: …details the specific perceptual cues and Ali arrived ten min. after Description information one receives, _________ judgment the start of the class. or interpretation. …provides a hypothesis about what the Ali doesn’t care about this Interpretation ___________ information might mean. particular class. OR…? …indicates an __________________judgment I am really offended by Evaluation about the information. that attitude. OR…? D-I-E increases your choices for understanding (inter)actions, and responding appropriately and effectively 24 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 24  Intercultural competence (7) – D-I-E (cont.) Group exercise Find 2-3 team mates Apply the DIE-tool to the following situations: 1. Alina stands in line at the bakery. When it is her turn, the sales person starts serving another customer. Alina is shocked. 2. Alex from Mexico wants to play soccer on a local men’s team in Berlin. He joins a training session for the first time. During the practice game, he doesn’t have much contact with the ball, and feels terrible. 3. Mohammed, Lebanese, works for a German company. At lunch, he sits down next to some colleagues from another department. They greet him briefly, but then immediately carry on their conversation without including him. Mohammed feels offended and left out. 26 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 26  Cultural relocation is a _________ transitional challenge ? Transitional Home culture challenge Foreign culture ? ___________ 28 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 28  Transitional experience challenge our identity ________ culture _________ culture Who am I? Who am I? This can threaten, __________, or change our What do I know? What do I identity! know? What should I do? What should I do? 30 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 30  Culture shock is a concept to describe intercultural adaptation Criticism?! The ability to… - establish _____________ relationships - deal with psychological stress - communicate appropriately and effectively …can _______ up the adaptation process 32 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 32  Culture shock psychological reaction to a completely unfamiliar or alien environment (= a new cultural context) Our cultural ‘auto-pilot’ doesn’t work Neither good nor bad, neither necessary nor unnecessary Typical (negative) responses when culture shock occurs (Lustig/Koester, p. 319): −Excessive washing of hands −Excessive concern over drinking water, food, dishes, and bedding −Fear of physical contact with attendants & acquaintances −Absent minded, faraway stare −Feeling of helplessness −Desire for dependence on long-term residents of one’s own nationality −Fits of anger over delays and other minor frustrations −Delay, and outright refusal to learn the language of the host country −Excessive fear of being cheated, robbed, or injured −Great concern over minor pains and eruptions of the skin −Terrible longing to be home, and experience typical everyday things What helps? Interaction/Exchanges (chats, video calls..) with friends/acquaintances from one’s culture who are going through the same experience. The opportunity to describe one’s feelings of alienation and homesickness while adjusting to a new culture reduces the stress, and strains of the adaptation process new technology/social media 34 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 34  (Inter-)Cultural adaptation (Kim 2001) ___________ ___________ Internal transformation Assimilation ___________ Cultural adaptation Intercultural adaptation 38 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 38  Strategies of intercultural adaptation for individuals/groups (Berry 2010) Maintenance of heritage culture and identity + - + ______________ Assimilation Relationship sought among groups Separation ______________ - 40 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 40  Intercultural strategies in ethnocultural groups and in the larger society Maintenance of heritage culture and identity + - + __________ Integration Assimilation Melting Pot _________ Marginaliza- Separation __________ Exclusion tion - Strategies of ethnocultural Strategies of larger society groups/individuals 42 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 42  Summary Intercultural Competence and Adaptation What is Intercultural competence? Tool to improve Intercultural competence: D-I-E What happens when we go abroad? 44 Intercultural Communication Prof. Dr. Denise Fischer Weiden i. d. Opf., 8. Oktober 2024 44