Midterm Reviewer Tour and Travel PDF

What is a Travel Agency? Incentive travel Traditional view Assistance with passports & visas A commercial enterprise where a traveler Payment plans can secure information and expertise, get...

What is a Travel Agency? Incentive travel Traditional view Assistance with passports & visas A commercial enterprise where a traveler Payment plans can secure information and expertise, get Client reports & travel management impartial counselling, and make statistics arrangements to travel by air, sea or land to any point in the world. Types of Travel Agents Acts as an agent for different suppliers or HIGH STREET TRAVEL AGENTS providers of products and services. Most popular and themes common type of Travel Products travel agents. It is typically located in major shopping areas, such as local high streets Accommodation or in shopping mall. Air travel BUSINESS TRAVEL AGENT Car hire They specialize in travel arrangements for Foreign exchange business people, including designing itineraries and booking flights and Packaged tours accommodation. Rail, coach & sea travel CALL CENTRE TRAVEL AGENT Travel insurance Is a company which sells product over the Transfers phone and everyday they must reach a certain number of sales they make per day. Medical packs WEB-BASED TRAVEL AGENT Travel bags & wallets Is a company that sells holidays over the Travel services internet and gives them information about the place and accommodation. Airport services Tours and Tour Guiding Delivery of documents Emergency 24-hour service Managing groups, conferences & exhibitions TRAVEL TRADE TERMS 12. Availability- Space or services ready for sale, reservations or commitment to a 1. Ad Hoc Tour Package- A tour put customer, at the time of inquiry or need. together according to the specifications of a client. 13. Back of the house- Areas of lodging establishment with which guests do not 2. Advertised Tour- A tour program for normally come into direct contact. which a marketing tool has been printed or prepared. 14. Baggage- All articles, effects and personal property of a passenger necessary 3. Accommodations- rooms available for for his comfort and convenience in occupancy by guests. connection with a trip. 4. Accompanied Baggage- baggage carried 15. Baggage Allowance – The volume and on the same craft as a passenger. weight of luggage that may be carried on 5. Adjoining Rooms- two or more bedroom board by a traveler without any additional next to one another but no connected by a damage. common door. 16. Baggage Tag – An identifying tag 6. Air Ticket- A document compromising all strapped to the passenger’s luggage, issued flight and other coupons, issued by or in by the carrier for the identification purposes. behalf of an air carrier, which evidences the 17. Blocking – A reservation for a seat, contract between the passenger and their room, tour or services. carrier, for the carriage of the passenger and his baggage over a certain route. 18. Booking Card – A document prepared by a travel counsellor or reservations staff, 7. Airline- a commercial company providing which contains all the pertinent travel scheduled air transportation. information, data and status of the 8. Airline code- The two alphanumeric prospective traveller’s trip. abbreviation of air carriers used by travel 19. Booking order – A document prepared agents and tour operators all over the world. by the reservation staff of travel agencies or 9. Airport Representative- An employee of a tour operators, requesting space or services travel agency, tour operator or from suppliers. Also known as “Reservation accommodations establishments who Request”. assists arriving guests. 20. Brochure – A printed, book type 10. Amendment- The change of details on a marketing tool with pictures, graphics, confirmed reservation. illustrations and appropriate text describing the products and services of a tour operator, 11. Arrival Transfer- A trip from a and their specific inclusions. destinations gate way to a place of lodging. 21. Bump off – To off-load passengers from a flight or trip. 22. Business Class- All travel by a class 33. Conducted Tour- A pre-arranged tour superior to economy but lower than first accompanied by a tour escort throughout. class service. Also called “Escort Tour” 23. Cancellation- The release of confirmed 34. Confirmed Reservation- An advice that reservation. a reservation has been accepted and will be honored. 24. Carrying Capacity- The total of essential services in a tourist facility necessary to 35. Conjunction Ticket- two or more air adequately meet the needs of a number of tickets concurrently issued which together travelers. constitute a single contract of carriage. 25. Carrier- A duly franchised public 36. Connecting Flight – A segment on an transportation company. ongoing journey which requires a passenger to change aircraft (but not necessarily 26. Cancellation Charge- A fee collected by airline). The city or point where the change a supplier for failure of a client to use a occurs becomes a stopover if the reserved spaces, without having cancelled passenger is required to wait for more than the reservation within the allowed twenty-four hours for the next flight or if the cancellation period. passenger voluntarily decides to stay for 27. Charter- A contract for the exclusive use one or more days. of air, sea and land transportation 37. Contracted Rate – A negotiated net rate equipment, on a specific dates sectors or granted to tour operators by suppliers. itinerary. 38. Corporate Rate – A special rate agreed 28. Check-in- Formalities attendant to the upon between a non-travel entity and a hotel, arrival of a guest at the place of lodging, which is usually below the rack rate and including filling out the registration form. above Contracted rates. 29. Check-in Time- A hotel day begins at 39. Cruise – A sea voyage for leisure. 0600h, however a guest may only occupy the room after an established check-in time. 30. Check-out Time- A specified time at which the hotel guest must vacate the room, normally at 1200hrs. 31. Commercial Rate- A special price for a regular guests of a hotel. 32. Complimentary- A service or product provided free- of-charge. How To Start A Travel Agency 2. Reserve your business name. Business Philippines Sole proprietorship business 1. Choose your niche. structures should reserve their business names with the What kind of travel and tours Department of Trade and Industry business do you want to put up? (DTI). For one person corporations 2. Create a business plan. (OPC) or domestic corporations, business name reservation should Map out your goals, strategies, be made under SEC. and financial projections. 3. Prepare the requirements 3. Register your business. needed. Register your business with the 4. Prepare and sign the Articles of Department of Trade and Industry Incorporation (for Corporations (DTI) and the Securities and only) and By-Laws Exchange Commission (SEC). 5. Register your business with Sole Proprietorship/Ownership Local Government Units (LGUs). Partnership – DTI or SEC certificate Corporation – Contract of lease for rented How to Register a Business in the space or Title and Tax Declaration Philippines? for owned space 1. Get your company name ready. – Barangay Clearance (Barangay Hall) Prepare up to 5 company/business names so that – Business Permit (BPLO, City Hall) you will have an alternative just in – Mayor’s Permit (Mayor’s Office, case your first choice for your City Hall) business name is already taken by another company. – Register with the Bureau of Internal Revenue (BIR) 6. Additional steps for corporations that will hire employees For corporations that will hire employees, you are required to provide government benefits for housing, social security, and health. This is done through registration with the following government agencies: – Home Development Mutual Fund (Pag- IBIG Fund) – Social Security System (SSS) TOUR OPERATORS – Philippine Health Insurance Corporation A tour operator is an organization, firm or (PhilHealth) company who buys travel components from different service providers, combines them 4. Get the necessary licenses and permits into tour packages and gives them its own price tag and then sells either on its own You may need to secure different licenses directly to clients or through other and permits from the Department of intermediaries such as travel agencies. Tourism (DOT), the Civil Aviation Authority of the Philippines (CAAP), and other Contribution of Thomas Cook government agencies. Thomas Cook - First travel professional 5. Find the right location. who organized a tour package “FATHER OF MODERN TOURISM” Choose a strategic location for your travel and tours business, preferably one that is July 1841 – First package tour for England accessible to your target market. to attend a delegate meeting for his 570 fellow passengers from Leicester to 6. Invest in marketing and promotions. Loughborough Make sure to market your business well so Conducted tours - for school children and you can attract customers and generate excursionists. sales. Published a book - “Handbook of the trip to Liverpool” Contribution of Henry Wells of USA 1850 - American Express Company with the merger of Henry Wells (Wells& Company), William G. Fargo(Livingston Fargo & Company), and John Warren Butterfield 1891- Traveler's Cheque was launched Pre-Packaged tours is divided into: 1957 - Introduced American Express Credit INDEPENDENT TOURS Cards which is a very preferable - It is such type of tour in which the clients international card travel alone and do not travel in group and does not require a guide or an escort. HOSTED TOURS - Hosted tours offers the traveler to travel independently but also able to receive the guidance, assistance and help from a host at each of the tours destinations. ESCORTED TOURS - On an escorted tour, participants travel TYPES OF TOURS together as a group and are always accompanied by a professional escort, who A Tour is trip or journey which is usually coordinates the groups itinerary and made for pleasure or for business sake. Its activities and is responsible for making sure main intention is to visit different places. all aspects of the tour runs smoothly. There are basically two types of tours ❖ Custom Designed tours ❖ Pre-Packaged tours CUSTOM DESIGNED TOURS - It is a Tailor made Package Tour which is designed according to the need, interest and choice of the client and is mostly arranged for Leisure Travelers. PRE-PACKAGED TOURS - A pre-arrangement, prepaid trip that combines two or more travel components like airfare, airport transfers, accommodation, tour activities and etc.