MGT1002 student version Introduction of Management latest - 複本.pdf

“A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can.” - Frederick W. Smith MGT1002 P...

“A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can.” - Frederick W. Smith MGT1002 Principles of Management Introduction of Management Textbook Reading: Chapter 1  Learning Objectives After this lesson, you will be able to: 1. Explain why managers are important to organizations. 2. Tell who managers are and where they work. 3. Describe the functions, roles, and skills of managers. 4. Challenges Facing Managers Today and into the Future. 2  Who is a Manager ? What Do Managers Do? What skills do managers need? 3  Who is a Manager? A manager is….. Someone who coordinates and oversees the work of other people So that organizational goals can be accomplished 4 Levels of Management Managing Director (MD) Chief Executive Officer (CEO) Chief Operating Officer (COO) Chief Finance Officer (CFO) Executive Vice President President Regional Manager Project Manager Division Manager Supervisors Store Manager District Manager Department Manager Office Manager 5  Levels of Management __________________- Individuals who manage the work of non-managerial employees. Middle Managers - Individuals who manage the work of first-line managers. Top Managers - Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. 6 Where Do Managers Work? Organization: a deliberate arrangement of people to accomplish some specific purpose  Top Managers ✓Responsible for ______________________ ✓establishing plans and goals that affect the entire organization ✓Mange the work of middle mangers Management Management Planning Organizing Leading Controlling Management Process Skills Middle Managers ✓____________________ of top managers above them. ✓manage the work of first-line managers. School Dean First-line Managers (Department Head) ✓Make short- term operating decisions. ✓manage the work of _____________ ________.  What Do Managers Do? Management involves….. coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively. http://adaptivesystemsinc.com/wp-content/uploads/2014/12/costs-down-efficiency-upv4.png 11  Efficiency VS. ___________ “Doing things right” “Doing the right things” Getting the most output Attaining organizational for the least inputs goals http://adaptivesystemsinc.com/wp-content/uploads/2014/12/costs-down-efficiency-upv4.png 12  What Do Managers Do? Planning The Four Organizing Functions of Leading Management Controlling 13  The Four Management Functions 1. _________ – defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities 2. _Organizing__ – arranging and structuring work to accomplish organizational goals. 3. __________ – working with and through people to accomplish goals. 4. _Controlling__ – monitoring, comparing, and correcting work. 14  The Four Management Functions http://vignette2.wikia.nocookie.net/fallout/images/e/e4/16_The_Wasteland_Survival_Guide.png/revision/latest?cb=20100325142029 http://cdn.getdigitalstyle.com/wp-content/uploads/2015/03/brand-640x381.jpg 15 Efficiency VS. Effectiveness 16  Different Roles of Manager Role: specific actions or behaviors expected of a manager Mintzberg’s 10 Managerial Roles Henry Mintzberg (1939 – now) Interpersonal Decisional Informational 17  http://lionmanagement.eu/wp-content/uploads/2015/02/turning-your-pr Three Types of Roles _________________ roles: Figurehead, Leader, Liaison(聯絡者) Informational roles: Monitor, Spokesperson, Disseminator(傳播者) _______________ roles: Entrepreneur(企業家), Resource allocator, Disturbance handler(危機處理者) , Negotiator(談判者) 18  Skills Managers Need http://www.crusolutions.com/sites/516eb347f37953 1. _____________ skills Job-specific knowledge and techniques needed to proficiently perform work tasks 2. _____________ skills The ability to work well with other people 3. __Conceptual _ skills The ability to think and to conceptualize about abstract and complex situations concerning the organization 19 Skills Needed at Different Managerial Levels http://www.crusolutions.com/sites/516eb347f379531019000005/theme/images/services/services-icon.p 20 Examples of Managerial Skills 21 Challenges Facing Managers Today and into the Future Focus on technology Focus on disruptive innovation Focus on social media Focus on ethics Focus on political uncertainty Focus on the customer Focus on Technology Managers must get employees on board with new technology Managers must oversee the social interactions and challenges involved in using collaborative technologies Focus on Disruptive Innovation Disruptive innovation involves new products, processes, or services that radically change the rules of the game One example is how the automobile destroyed the horse-drawn buggy industry  Focus on Social Media Social media: forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content Focus on Ethics We commonly see unethical business practices in the news Examples include pharmaceutical firms raising drug prices by 500% or someone turning in fake receipts for expenses Focus on Political Uncertainty Brexit and the U SM CA are examples of that shift Some countries have placed additional regulations on business Focus on the Customer Managing customer relationships is the responsibility of all managers and employees Consistent, high-quality customer service is essential