Live Queue SOP-Atlas-Holistic Guidelines PDF

**\[Live\] Queue SOP-Atlas-Holistic** **Flow Chart of Moderation Instruction** **Components of Moderation Interface** +-----------------------+-----------------------+-----------------------+ | Component | Description | Screenshot | +-----------------------+------...

**\[Live\] Queue SOP-Atlas-Holistic** **Flow Chart of Moderation Instruction** **Components of Moderation Interface** +-----------------------+-----------------------+-----------------------+ | Component | Description | Screenshot | +-----------------------+-----------------------+-----------------------+ | Main interface | 1 task per page |  | +-----------------------+-----------------------+-----------------------+ | Gray mode | Click this button to | | | | apply a gray color | | | | filter to all images | | +-----------------------+-----------------------+-----------------------+ | Screen Sharing | This function enables |  | | Scenario | users to share | | | | screens with others | | | | within live rooms, | | | | allowing for seamless | | | | presentations, | | | | demonstrations, or | | | | collaborations. | | +-----------------------+-----------------------+-----------------------+ | Noticeboard | The noticeboard is a | | | | new information | | | | delivery method in | | | | the multi-guest | | | | scenario. The host | | | | can use the vacant | | | | guest position to | | | | deliver information | | | | by adding text or | | | | pictures. | | +-----------------------+-----------------------+-----------------------+ | Discard and Partial | This button is used |  | | cannot load | to flag **\"not | | | | loading\"** cases. | | | | | | | | For detailed usage | | | | instructions, please | | | | refer to the | | | | **Callout** section | | | | in the **Operation | | | | Steps and | | | | Instructions** part. | | +-----------------------+-----------------------+-----------------------+ | Not My Language | This button is used | | | | to flag cases that | | | | are beyond the | | | | moderator\'s language | | | | capabilities. | | +-----------------------+-----------------------+-----------------------+ | Adult/Adult\_plus | This tag provides | | | | references for age | | | | estimation. | | +-----------------------+-----------------------+-----------------------+ | Dual-camera | This label indicates | | | | that content is | | | | generated by a single | | | | user. | | +-----------------------+-----------------------+-----------------------+ | Voice chat | This tag indicates |  | | | that the task is from | | | | a voice chat room | | | | where users have | | | | their cameras turned | | | | off. | | +-----------------------+-----------------------+-----------------------+ | UID & Room ID & Task | IDs can be copied by | | | ID | clicking the buttons | | +-----------------------+-----------------------+-----------------------+ | Avatar or Cover | If either the avatar | | | Cannot Load | in the host info or | | | | the cover in the room | | | | info fails to load, | | | | the moderator needs | | | | to click this button. | | +-----------------------+-----------------------+-----------------------+ | Comments | All comments of the |  | | | be displayed, ordered | | | | by time | | | | | | | | The comment section | | | | will auto-scroll as | | | | the video is being | | | | played. | | | | | | | | By clicking on the | | | | time-axis of the | | | | video clip, it will | | | | toggle to the | | | | corresponding comment | | | | and underlined in | | | | \'blue\' | | | | | | | | By clicking on a | | | | specific comment, it | | | | will reflect the | | | | specific timestamp on | | | | the video clip | | | | time-axis | | +-----------------------+-----------------------+-----------------------+ | Voice to Text | Voice to text is for | | | | reference only. | | | | Policies should be | | | | tagged based on video | | | | or audio moderation, | | | | not solely on Voice | | | | to text. | | +-----------------------+-----------------------+-----------------------+ | Customized Poll | Display content of | | | | poll customised by | | | | the host during the | | | | Livestream | | +-----------------------+-----------------------+-----------------------+ | Policy Search Box | It is used to quickly | | | | find relevant | | | | policies by entering | | | | keywords. | | | | | | | | Frequently used | | | | policies are | | | | displayed in the | | | | **Top Policy** | | | | section for easy | | | | access. | | +-----------------------+-----------------------+-----------------------+ | Evaluation factors in | Only for the case |  | | | tagged with policy | | | | title. | | | | | | | | After selecting the | | | | correct policy title, | | | | moderators also need | | | | to label the | | | | violative content | | | | type is | | | | | | | | \"Visual signals\" or | | | | \"Audio signals\". | | +-----------------------+-----------------------+-----------------------+ | Submit & Submit and | Submit: After | | | Leave | completing the | | | | current page | | | | moderation and want | | | | to continue, click | | | | Submit to the next | | | | moderation | | | | | | | | Submit and Leave: | | | | After completing the | | | | current page | | | | moderation and don\'t | | | | need to carry on next | | | | moderation, click | | | | Submit and Leave to | | | | leave | | +-----------------------+-----------------------+-----------------------+ **Operation Steps and Instructions** Step 1: Start moderation and judge whether the replay video can be played If it can be played, continue to Step 2 If it can not be played, check whether the replay video has a backup route If yes, check whether the backup route can be played If yes, Auto/Manual switch to the backup route and continue to Step 2 If no, select \"Discard\" and continue to Step 5 If no, select \"Discard\" and continue to Step 5 +-----------------------------------------------------------------------+ | **Discard button usage** | | | | **General Rule:** Moderators are allowed to use the discard button | | **only if all available routes have failed**. This is the primary | | condition. | | | | **Automatic Route Switching:** | | | | If the default route fails, the system will automatically switch to a | | backup route. | | | | If the backup route also fails, the discard button will become | | available, and moderators can discard the task. | | | | If the system does **not** switch to the backup route automatically, | | moderators must manually switch to the backup route. If it fails as | | well, then the task can be discarded. | | | | **Default Routes:** | | | | Typically, the default route is **Route A**. | | | | However, some tasks may have **Route B** as the default route. This | | is within expectation. | | | | **No Route Change Option:** | | | | For tasks where no route change option is available, moderators can | | discard the task directly without attempting to switch routes. | +-----------------------------------------------------------------------+ Step 2: Watch the reply video and check whether the content hits any policy titles If there is clear violation in the video, tag all the applicable policy titles and continue to Step 4 If there is no clear violation in the video, continue to Step 5 If there is suspicious violation in the video, continue to Step 3 Step 3: Moderate the moderation elements Step 4: Select the \"Evaluation factors in the video\" Step 5: Select the \"Avatar or Cover Cannot Load\" if needed Step 6: Check whether need to tag the NML button according to the following instructions +-----------------------------------------------------------------------+ | **Instructions for NML button usage** | | | | Please moderate tasks based on the moderator\'s own language | | capabilities. | | | | Scenario 1: Video language is not the same as the \"Queue Title | | Lang\" and Moderators cannot understand the language | | | | If there is any visual part that hits the policy, moderators still | | need to tag the corresponding policy titles and tag the \"NML\" | | button. | | | | If the visual part does not hit any policy titles, moderators can | | click \"NML\". | | | | Scenario 2: Video language is not the same as the \"Queue Title | | Language\", but Moderators can understand the language | | | | If there is any part that hits the policy, moderators still need to | | tag the corresponding policy titles, but there is no need to tag the | | \"NML\" button. | | | | If the video does not hit any policy titles, there is no need to tag | | the \"NML\" button. | +-----------------------------------------------------------------------+ +-----------------------------------------------------------------------+ | **Note - Noticeboard** | | | | If there is a violation in the noticeboard, moderators need to tag | | the host. | | | | The NML button is not applicable to the noticeboard. | | | | It\'s normal for Noticeboard cases to have no sound. Moderators need | | to moderate the visual content based on the policy. | +-----------------------------------------------------------------------+ +-----------------------------------------------------------------------+ | **Note - Screen Sharing Scenario** | | | | Under this scenario, if there is any violation of the camera content | | or shared screen content, moderators need to tag the host. | +-----------------------------------------------------------------------+ +-----------------------------------------------------------------------+ | **General Note - Violation elements definition** | | | | **Violation Elements:** | | | | Comment | | | | Customized poll | | | | Title | | | | Bio | | | | Bio link | | | | Live Intro | | | | Handle | | | | Username | | | | Cover | | | | **Strong Violation Elements:** | | | | Title | | | | Comment from Host | | | | Bio | | | | Bio link | | | | Live Intro | +-----------------------------------------------------------------------+ Step 7: Submit or Submit and Leave **Special Scenarios** +-----------------------------------+-----------------------------------+ | Scenario | Screenshot | +-----------------------------------+-----------------------------------+ | If the user switches off their |  | | camera and the user\'s avatar | | | appears in the moderation video, | | | moderators should treat the | | | avatar as part of the video | | | content and moderate it according | | | to the policy guidelines. | | +-----------------------------------+-----------------------------------+ | **Instructions for extremely long | | | videos** | | | | | | If the video duration exceeds 80s | | | (including 80s), watch the first | | | 40s. Otherwise, watch the full | | | video. | | +-----------------------------------+-----------------------------------+ | When a split-stream failure |  | | occurs and multiple users appear | | | in a single image/video, with | | | violations from one of the users, | | | moderators should tag the content | | | according to the policy. | | +-----------------------------------+-----------------------------------+ | Minor Voice Scenarios | N/A | | | | | If we can identify the source of | | | the voice(s) of | | | pre-adolescent(s), tag | | | **\'Suspected U13 User Going | | | LIVE\'** on the violators (host, | | | co-host or guest).\' | | | | | | (\*If Adult voice mixed, then | | | pass) | | | | | | If we cannot identify the source | | | of the voice(s) of | | | pre-adolescent(s), pass. | | | | | | Exception: If there are X users | | | in the LIVE rooms and there are X | | | preadolescent voices heard, tag | | | **\'Suspected U13 User Going | | | LIVE\'** policy on all users in | | | the LIVE rooms, | | | | | | For example, | | | | | | 1 host + 1 co-host/guest with 2 | | | pre-adolescent (U13) voices | | | | | | 1 host + 2 co-hosts/guests with 3 | | | pre-adolescent (U13) voices | | | | | | 1 host + 3 co-hosts/guests with 4 | | | pre-adolescent (U13) voices | | | | | | (\*If Adult voice mixed, then | | | pass) | | +-----------------------------------+-----------------------------------+ | For some tasks, especially | N/A | | split-stream tasks, if the video | | | can be played but the sound is | | | inaudible, moderators should | | | review the visual content for the | | | required time length and check if | | | it violates the policy. | | +-----------------------------------+-----------------------------------+ | Moderators should only tag | N/A | | violations related to the host. | | | Therefore, in the Holistic queue, | | | violations that are not related | | | to the host do not require | | | tagging. | | +-----------------------------------+-----------------------------------+