Listening and Non-Verbal Skills Communication PDF

Chapter 4 Listening Skills and Non-verbal Communication 1  Learning Objectives 1.Explore what are the Listening skills. 2. Discuss the purpose of Listening. 3. Explain the types of listening skills. 4. Learn the Barriers to Effective Listening 5. Learn how to Impr...

Chapter 4 Listening Skills and Non-verbal Communication 1  Learning Objectives 1.Explore what are the Listening skills. 2. Discuss the purpose of Listening. 3. Explain the types of listening skills. 4. Learn the Barriers to Effective Listening 5. Learn how to Improve Active Listening Skills. 6. Discuss the Non-verbal Communication and how to improve the non-verbal communication skills. 2  What are the Listening skills? Listening Is the ability to accurately receive and interpret messages in the communication process 3  What are the Listening skills? Listening skills Skills that contribute to accurately receive information when communicating with others. These skills are an important part of effective communication in the workplace. 4 What are the Listening skills? 5 The Purpose of Listening Why is listening so important? 6 The Purpose of Listening To specifically focus on the messages being communicated, avoiding interruptions. To gain a full and accurate understanding into the speaker’s point of view and ideas. To critically assess what is being said. 7 The Purpose of Listening To observe the non-verbal signals associated with what is being said to enhance understanding. To encourage the speaker to communicate fully, openly and honestly. To arrive at an agreed understanding and acceptance of both side views. 8  Types of listening skills Deep listening Truly committed to understanding the speaker's perspective and message. Full listening Fully understand the practical content of a speaker's message. 9 Types of listening skills Critical listening Involves using previous knowledge or experiences to identify realistic content in communication. Therapeutic listening Receiving information from a speaker about their challenges or emotional situations. 10  Barriers to Effective Listening Thinking while listening. Judging before listening. Lack of interest. 11  Improving Listening Skills Be Attentive and Relaxed Maintain Eye Contact and Face the Other Person Listen and Paint a Picture Do Not Interrupt 12  Improving Listening Skills Keep an Open Mind Feel What the Other Person is Feeling Ask Questions to Clarify and Understand Chapter 13 - 13  Non-verbal Communication It relies on various non-verbal signs like physical movements, colours, signs, symbols, signals charts, etc. to express feelings, attitudes or information. 14  Types of nonverbal communication Eye contact Helps regulate the flow of communication, and it signals interest in others. Facial expressions Expresses the type of emotions or feelings. 15 Types of nonverbal communication Chapter 13 - 16  Types of nonverbal communication Body Language Body movements can send meanings and messages. Body language may take two forms of unconscious movements and consciously controlled movements. 17 Types of nonverbal communication 18  Types of nonverbal communication Silence It may have a positive or negative meaning. In a classroom, silence indicates that students are listening carefully and attentively. In the same way, through silence one can communicate his lack of interest or a failure to understand. 19  Types of nonverbal communication Personal Appearance Appearance indicates the degree of importance or interest a person conveys to an occasion. Through uniform, we can identify a student, a doctor, a lawyer, a police officer.. 20 Importance of Nonverbal Communication Well Expression of the Speaker’s Attitude Providing Information Regarding the Sender of The Written Message Expressing the Attitude of the Listener and Receiver Gaining Knowledge about a Class of People 21  Improving Nonverbal Communication Skills Control smiles when messages are serious. Avoid talking with your hands excessively, which can appear unprofessional. Don’t bring the phone, a drink, or anything else that could confuse you during an interview or meeting. Establish frequent but not continuous eye contact with interviewers. 22