Corporate Travel Management - PDF

Corporate Travel Management  LO2: The Meeting, Incentives, Convention, and Exhibition (MICE)  Learning Objective: Describe MICE, marine travel and land-based overseas workers characteristics; Detail the phases involved in corporate travel management; and Prepare and evalua...

Corporate Travel Management  LO2: The Meeting, Incentives, Convention, and Exhibition (MICE)  Learning Objective: Describe MICE, marine travel and land-based overseas workers characteristics; Detail the phases involved in corporate travel management; and Prepare and evaluate a proposal or bid for a corporate travel account management.  Value of Corporate Travel or Business Travel Business trips are work-related and financed by the company, business travel’s primary consideration is the reliable delivery of all aspects of travel arrangements. The person or entity that finances the trip, expects some benefit from the trip or the outcome of the trip, whether a corporation, a shipping company or a couple needing a domestic helper. Definition of MICE: MEETING Is defined as the coming together of a group of people with similar interests to accomplish some predetermined goals or purposes. It may be employees of a single company, members of the same association or participants in a similar business.  Seminar is defined as the gathering of people with similar interests for the purpose of giving and discussing information. Workshop is a brief, intensive educational program for relatively small group of people in a given field which emphasizes participation in problem solving efforts or situations. INCENTIVES are not meetings but many convention organizers are also responsible for developing and operating incentive programs. The most common objectives of the incentive program are: 1. to increase sales; 2. to increase production; and 3. to improve quality control or solve problems CONVENTION Is an assembly of people for a common business purpose and social interchange between the attendees. The meeting manager must organize not only the business or the convention, but also the extensive social program consisting of cocktail parties, theme-parties, tours and spouses’ programs, and activities for children Conference is a formula of interchanging of views, and a meeting to discuss matters of common concern. It implies participation, consultation and interchange of ideas by all the attendees. EXHIBITIONS are also known as “trade events”, and consist of a series of exhibit booths in which people show their wares, hoping to influence attendees towards ordering or purchasing their wares. Other Classifications and Definitions Clinic is a group of meeting devoted to analyzing solutions of concrete problems, or to the acquiring of specific skills or knowledge in a particular field Retreat is a period of withdrawal for prayer, meditation, or study of instructions under a director. Conclave is any private meeting or secret assembly such as that held to elect a new pope. Assembly is a company of persons gathered for deliberation and legislation, worship or entertainment. Class is a body of students meeting regularly to study the same subjects. Press conference is a very special kind of meeting where members of the media (newspapers, magazines, radio, and television) are invited to a gathering to be given information on some new event or development. Forum and symposium are two similar types of meetings, although the symposium is perhaps the more formal of the two. Both employ discussions led by speakers or panels, and allow for questions and comments from the floor. Lecture may be a part of a program of another meeting, or it may be a session by itself. This is a formal presentation of a single person generally on a single subject. Panel is a meeting where a group of experts with diverse views on the same subject presents’ ideas, under the direction of a moderator.  The Bidding Process It involves a proposal for the management of the corporate travel requirements from the travel management company to the corporation or an event management proposal from the event planner to the event organizer, when these do not have an in-house department to plan and manage the travel arrangement of the event. A corporate bid normally includes the following (E. Murer 2003): 1. Scope of services 2. Services and support staff and equipment 3. Professional fees 4. Terms and conditions  Managing Business Travel Corporate travel management, that is, the management of business travel involves a renewing cycle that starts immediately upon the appointment of a travel management company up to the service of the corporate travel needs of multinational, transnational, or domestic corporations. The following are the steps to follow (ADLehmann): 1. Evaluation and assessment of the travel requirements 2. Identifying, negotiating and contracting vendors. 3. Developing (or revising) corporate travel policies, procedures and budget. 4. Implementing travel policies and procedures. 5. Managing Corporate Travel operations. 6. Reporting and analyzing performance. That's all for today! See you on our next adventure!