Kingston Health Sciences Centre (KHSC) - Healthcare Job Interview

Kingston Health Sciences Centre (KHSC) is southeastern Ontario\'s largest acute-care academic hospital, providing complex, acute, and specialty care to a region of more than 650,000 people. Formed through the integration of Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH), KHSC also enc...

Kingston Health Sciences Centre (KHSC) is southeastern Ontario\'s largest acute-care academic hospital, providing complex, acute, and specialty care to a region of more than 650,000 people. Formed through the integration of Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH), KHSC also encompasses the Cancer Centre of Southeastern Ontario and a dedicated research institute. The centre is fully affiliated with Queen\'s University and is recognized as one of Canada\'s top research hospitals. **Kingston General Hospital (KGH) Site:** Located at 76 Stuart Street, KGH serves as the regional referral centre for services including cardiac, stroke, renal, trauma, neurosurgery, pediatrics, neonatal care, high-risk obstetrics, and cancer care. It operates over 440 inpatient beds and handles more than 22,000 inpatient admissions and 53,000 emergency department visits annually. **Hotel Dieu Hospital (HDH) Site:** Situated at 166 Brock Street, HDH specializes in outpatient care, offering programs in pediatrics, medicine, ophthalmology, cardiology, urology, dermatology, gastroenterology, surgery, mental health, oncology, and urgent care. The Urgent Care Centre operates daily, addressing non-life-threatening injuries and illnesses. **Research and Education:** KHSC is a leading academic health sciences centre, training over 2,000 health-care learners annually and hosting more than 500 researchers and research staff. The institution is committed to advancing medical knowledge and integrating research into clinical practice. **Patient and Family-Centred Care:** Emphasizing collaboration with patients and families, KHSC strives to provide compassionate, high-quality care. Initiatives include the use of bedside whiteboards for communication, regular staff rounds to ensure patient comfort, and active involvement of Patient Experience Advisors in decision-making processes. **Mission:** We care for our patients, families and each other through everyday actions, significant moments and exciting breakthroughs. **Vision:** Partnering in care, discovery and learning to achieve better health for our communities while transforming our health care system. **Values:** Compassion Respect Partnership Excellence Innovation Kingston Health Sciences Centre (KHSC) has a wide range of departments across its two main sites---**Kingston General Hospital (KGH)** and **Hotel Dieu Hospital (HDH)**---as well as the **Cancer Centre of Southeastern Ontario**. Below is a breakdown of key departments and services: -- -- -- -- -- -- -- -- KHSC is also a teaching hospital affiliated with **Queen's University**, meaning it provides training for medical students, residents, and researchers. Let me know if you need details on any specific department! **Be prepared to answer:** 1. **What I am looking for in a career:** Value and believe in the work we do, worth in my contribution, being a part of the community and making the community better, team environment, fun and support, positive reinforcement, work life balance. My favourite part of the job is finding good news stories and managing crisis issues that deescalates the issue and ensures our staff feel supported. 2. **How you would handle crisis communications, develop communication plans:** deal with crisis and contentious issues weekly. If it is something that we cant dispute - acknowledge, apologize and talk about change - if it is something that there is some wiggle room on, we would craft the messaging to spin it. I would do a fact finding mission to find out what actually happened, and then rework the situation to be in our best interest. I would take the need, talk to leads and do background research then work through the background, business need, goals and objectives, strategy tactics and timeline budget measurement and evaluation. Examples - kid left outside, Mtis misidentified 3. **2-3 key success stories that highlight leadership, problem-solving, and impact:** This is a large part of my current role, I work on the senior team lead all communication strategies. I like to have them involved in the process. I am a team sports person and I feel like there is more buy in if there is engagement all the way along rather than dictating what we are doing at the end. A lot of my job is relationship building. Impact, leadership on comms:-- knit night coverage, Special Olympics, Mtis beading, staff sick days, registration increase. 4. **Behavioral questions, technical questions and scenario-based discussions.** Great relationship internally -- all stories this week shared with staff members reaching out to me and then reporters relationship heading out because of this. Trusting relationship with Exec team, appreciate that I feel comfortable to come to them with ideas, they know I won\'t sewer them ever, so they trust me. Ability to look ahead down the road how decisions will affect us. I have always worked with other departments, members of the executive teams, and board members, and then I am used to team sports. 5. **Internal/external engagement:** As a public institution we have to be transparent. I think that my newsroom experience would come in handy here as a reporter you have to speak to all audiences complex topics. I will need to implement some strategies, but I pivoted from sports to education and I see another seamless pivot coming from education to healthcare. I would stay up to date on ministry trends and work on that. Google alerts, subscribe to health care publications. I take pride in fostering relationships with educators, pushing strategic partnerships that feel authentic, and identifying ways to avoid potential crises. I love finding opportunities to showcase the everyday efforts of those who contribute so much to our community. Even on challenging days, I find it deeply rewarding to share stories of people making a difference. It's important to me to highlight these moments of care, dedication, and impact, as they bring immense value to my work and life. I talk to people, build relationships, seek story ideas from newsletters, social media, school conferences, community partners, being out and about. 6. **Best practices for healthcare communications:** Best practices include being clear, inclusive and patient-centered. 7. **Be engaging, positive and professional.** For a **site visit** at Kingston Health Sciences Centre (KHSC) for a **job opportunity**, here's what you should observe and consider: **1. First Impressions & Atmosphere** - **Patient & Staff Interactions** -- Do staff seem engaged, professional, and approachable? - **Overall Environment** -- Does the hospital feel welcoming, stressful, or chaotic? **2. Work Culture & Staff Engagement** - **Team Dynamics** -- How do colleagues communicate and collaborate? - **Staff Morale** -- Do employees seem satisfied, overwhelmed, or stressed? - **Diversity & Inclusion** -- Does the hospital have a diverse workforce? **3. Job-Specific Considerations** - **Your Department & Workspace** -- What does your potential workspace look like? Is it comfortable and functional? **4. Management & Leadership** - **Visibility of Leadership** -- Are supervisors or managers present and approachable? - **Support for Employees** -- Do staff get breaks? Are there wellness resources available? - **Training & Development** -- Is there ongoing professional development or mentorship? **5. Hospital Mission & Values** - **Alignment with Your Values** -- Does KHSC's patient-centered approach align with your professional goals? - **Commitment to Research & Innovation** -- Do they prioritize advancements in medicine and patient care? **6. Practical Details** - **Break Rooms & Cafeteria** -- Are staff spaces comfortable and well-equipped? - **Work-Life Balance** -- Are there flexible scheduling options, or does the environment seem high-pressure? **7. Questions About the Role & Responsibilities** - Can you walk me through a typical day in this role? - What are the biggest challenges someone in this position might face? - How does this role contribute to the hospital's overall mission/goals? - What is the structure of the work week? - What are the expectations for the first 30, 60, and 90 days? **8. Questions About Team & Work Environment** - How does the communications team work with other departments, like leadership and frontline healthcare workers? - How would you describe the team dynamic in this department? - How does the team handle high-stress situations or emergencies? - Are there mentorship or buddy systems in place for new hires? **9. Questions About Work Culture & Leadership** - How would you describe the workplace culture at KHSC? - How does management support staff well-being and work-life balance? **10. Questions About Training & Career Growth** - What training or orientation is provided for new employees? - Are there opportunities for continuing education or professional development? - What does career progression look like in this department? - How does KHSC support staff who want to specialize or advance? Hi, Ali.  I\'m just following up to confirm our conversation just now. We\'re excited to meet you in person for our second interview on Feb 14th! I\'ve copied Carrie so she has your email address. Carrie will send a calendar invitation with all the details. We\'ll meet in the main lobby of our Kingston General Hospital site, you and I can have a quick lunch in our cafe, meet Maclaine and Matthew for a short tour, then we\'ll head back to our office for some more conversation about the role, the team, our goals, etc.  Please feel free to reach out if you have any questions between now and then.  We\'ll see you soon! T   To do well in your second interview and maximize your chances of getting the job, follow these key steps: **1. Research the Company & Role Thoroughly** - Review **Kingston General Hospital's** mission, values, and recent news. Our mission, vision and values **Our mission** Each care journey can be defined by a series of actions, moments or breakthroughs. Everyday actions are all about the little things we do to make a difference, like stopping to provide directions in the hallway or taking the time to provide words of support to a worried family. Significant moments are hard to forget -- here, that can mean receiving a new diagnosis, welcoming a new baby into your family, or walking on your own for the first time after a hip replacement. Exciting breakthroughs can be life-changing events or being on the team that performed the first surgery of its kind in Canada. The impact of these advances can ripple through entire communities, in southeastern Ontario and beyond. At KHSC, it's our mission to support our patients, families and each other throughout everyone's individual and unique journey.   **Our vision** KHSC aims to play a role in transforming our health care system. We can't do this alone. Strengthening our partnerships, developing a robust quality roadmap, embracing innovation, making groundbreaking discoveries in research, and training the care providers of tomorrow will all contribute to improving the health of the communities and region we serve. With our collective expertise, we can serve as a model for health system transformation. **Our values** At the heart of our values is **compassion**. We care for some of the sickest and most vulnerable people in our communities. We treat each person with **respect **and dignity. We do this by caring for the whole person, when and where they need it most. **Partnership **is at the core of how we work. We empower patients, families and our teams to do great work together, and with our communities. The pursuit of **excellence **drives everything we do. We will be good stewards of resources while continually enhancing the quality of care, research and education we provide. Research and **innovation **reflect our courage to try new things, challenge what we know, create new knowledge and transform health care.   Shorter mission vision values Mission: We care for our patients, families and each other through everyday actions, significant moments and exciting breakthroughs. Vision: Partnering in care, discovery and learning to achieve better health for our communities while transforming our health care system. Values: Compassion Respect Partnership Excellence Innovation   - Understand the department you\'ll be working in. Strategic Communications Department supporting Human Resources.   - Re-read the job description and align your skills with their needs.       ** ** **2. Judgment and Problem Solving** Describe the type of problems this role solves     Indicate the typical type of problem that you would escalate to your manager or a more senior person for resolution       ** **   **4. Communication Network** The table below details the key internal and external contacts and the purpose of communication of this role.     ** ** ** ** **5. Accountability for Results** Describe the level of impact of the decision for this role.     ** ** **6. Qualifications** The table below details the minimum levels of education and experience, as well as the minimum and preferred qualifications, certifications or designations required to complete the job.     ** ** ** ** **7. Physical & Sensory Requirements** Indicate physical effort and intense audio or visual attention required on a regular basis for this position. Please indicate the activity as well as the frequency and duration of each activity.   **Examples of Physical Effort:** - Continuous walking or prolonged standing - Lifting/carrying heavy objects - Operating equipment or machinery **Examples of Sensory Effort:** - Observing/monitoring individuals and/or equipment - Reviewing and verifying data and financial numbers (i.e., payroll) - Multi-tasking (i.e., data processing while answering telephone enquiries)   **8. Working Conditions** Indicate the working condition which this position is exposed, as well as how often the position is under such conditions. Please provide specific examples, and the percentage of time or number of times per week it occurs.    **Examples of disagreeable working conditions:** - Travel (short or long distance) - Exposure to noisy, odorous, and hazardous emissions in an unpleasant environment - Isolated or crowded situations - Exposure to people who are impatient, angry, or unpredictable - Exposure to conditions that require the use of protective equipment   ** **       **Prepare for Behavioral & Situational Questions** Expect more in-depth questions than your first interview. Be ready to talk about: **Your experience** -- Provide specific examples of your work. **How you handle challenges** -- Use the **STAR method** (Situation, Task, Action, Result). **Teamwork & collaboration** -- Since they are introducing you to the team, they want to see how you fit. **Example question: ***\"Tell us about a time you had to handle a difficult situation at work.\"* **Your response:** Explain the challenge, what you did, and how it turned out positively.   **WRITE IN A NOTE BOOK AS WELL AS THE THINGS YOU LOOK FOR IN A CAREER**   **Prepare Thoughtful Questions to Ask** They expect you to be curious. Ask **insightful** questions, such as: - What are the biggest challenges in this role? - Is this a new role or would I be replacing someone? - How does this position contribute to the hospital's goals? - **Strategic Focus: ***What are KHSC's top communication priorities for the next year?* - **Collaboration ***How does the communications team work with other departments, like leadership and frontline healthcare workers?* - **Expectations: ***What does success look like in this role after 6 months and 1 year*? - What is the structure of the work week, is it in office, hybrid? Evenings and weekends? - Events throughout the year? - I am hoping for this to be a career for me and I want to also make sure it's a great fit, my goal in applying here is because I want to be here long term. Some things I value in a work place - I want the work I do to matter, I want to make a difference through my work, I want there to be impact through my work and to make someone's life better because of it - I value an opportunity to be loyal, I want to ride behind the company I am in I see value in that - I want to be challenged that's important to me - I want to follow behind someone I believe in and respect - I like gold stars, the verbalized positive reinforcement adds to my appreciation of my role - if you share with me that you appreciate something I will go above and beyond - I like being part of the team - I like talking to people and being out and about, but I value quiet working space - balance - Personally my pets and my family and friends are important to me so is being active and eating well and I mentally need time for those parts of my life - I enjoy loose structure so every Monday I have a check in with my boss but the rest of the week I build out on my own   **Preparation:** - Use **STAR (Situation, Task, Action, Result)** for answering competency-based questions. - Be ready to explain how you would handle crisis communications, develop communication plans, and engage stakeholders. - Have **2-3 key success stories** from your career that highlight leadership, problem-solving, and impact. - Be ready for **behavioral questions**, **technical questions**, and **scenario-based discussions**. - Be prepared to discuss **strategic communications planning, crisis management, and internal/external engagement**. - Maintain strong eye contact and engage with all participants. - Be clear, concise, and structured in your responses. - Show you can collaborate and build relationships across different teams. - Review **best practices for healthcare communications**. - Brush up on **writing in CP Style**. - Be prepared to think strategically and justify your approach. - Be **engaging, positive, and professional**. - Ask insightful questions about the team, work culture, and organizational goals. - Stay authentic and personable   **Final Preparation Checklist** **Outfit:** Dress professionally but comfortably for a long session. **Portfolio:** Bring writing samples (press releases, newsletters, social media content, communication plans). **Notebook & Pen:** Take notes during discussions. **Energy & Stamina:** Eat well beforehand, stay hydrated, and manage your energy for a long session. **Confidence & Authenticity:** Show them your expertise and enthusiasm for the role!   **Make a Strong Impression in Person** - **Dress professionally** -- business casual or slightly more formal. - **Be personable** -- during the **lunch and tour**, engage with everyone warmly. - **Show enthusiasm** -- let them see you\'re genuinely excited about the role.   **Follow Up After the Interview** Send a **thank-you email** within 24 hours. Mention: - Your appreciation for their time. - Something specific you enjoyed about the meeting. - A final statement reinforcing why you\'re a great fit.   **1. Key Responsibilities** The table below details the 4 to 5 key responsibilities of the job and the approximate percentage of time spent on each responsibility on an annual basis. These responsibilities represent the major areas of work performed. This is not an exhaustive list of all tasks, which the role is responsible for.   +-----------------------------------+-----------------------------------+ | **Key Responsibility** | **My Experience** | +===================================+===================================+ | **Communications planning and | - I regularly work on the | | implementation:** | senior leadership team on all | | | topics requiring internal or | | - Advise KHSC leaders, | external communications. | | executive team and regional | Managing direction, strategy, | | partners and provide | contentious issues, internal | | strategic communication | projects, crisis | | planning for a variety of | communications | | projects such as change | | | management activities, crisis | - Senior expenses | | communications, contentious | | | issue management, internal | - Attendance and boundary | | projects; | review | | | | | - Engage with KHSC leaders, | - Powerschool data breach | | partners and teams on | | | development and delivery of | - Help to foster a positive | | communication plans that | workplace, manage reputation | | support the strategic goals | issues and support corporate | | of the organization, | projects and change | | including fostering a | management initiatives | | positive, dynamic healthy | | | workplace, managing | - Work with a team | | reputational issues and | mentality that we are all | | supporting corporate projects | in this together on the | | and change management | same team, | | initiatives; | | | | - Staff sick days | | - Manage a variety of complex | | | and innovative communication | - I manage innovative | | projects from inception to | communication projects from | | completion; | inception to completion | | | | | - Lead communication programs | - Kindergarten registration | | in support of the overall | | | corporate strategy and |   | | specific corporate | | | initiatives and programs; | - I lead communication programs | | | to support overall corporate | | - Contribute to the development | strategy and specific | | and implementation of the | corporative initiatives | | annual communications plan in | | | accordance with approved | - Student success, staff | | annual corporate plans; | success and successful | | | systems of support | | - Plan and develop special | | | events including media | - Work with Tracy on all | | events. | corporate initiatives | | | | |   | - Develop the communications | | | plan | | | | | | - I am in charge of | | | developing the strategy, | | | I usually meet with ahead | | | of the start of the next | | | school year and develop | | | it over the summer and | | | change it up as we go | | | | | | - Plan and develop special | | | events including media events | | | | | | - Grand opening, service | | | and retirement dinners | | | | | |   | +-----------------------------------+-----------------------------------+ | **Writing and editorial | - Chess 1/3, robotics to | | support:** | provincial government, socks | | | for legs campaign - with a | | - Identify interesting and | newsroom background finding | | newsworthy content through | interesting and newsworthy | | conversations with internal | content is my bread and | | departments and external | butter | | health care partners that\ | | | will inform KHSC's diverse | - Keeping a pulse on this | | audiences and engage them | currently, education and | | with life\ | health are so closely linked | | at our health sciences | | | centre; | - I currently create all | | | newsletters, web news posts, | | - Identify content by staying | e blasts, social media posts, | | on top of industry trends, | media releases and blogs. | | government news and changes, | Search, research and | | and developing strategic | interview, write, edit and | | partnerships; | post myself | | | | | - Support the organizational | - Assist with editing all of | | editorial strategy by | the directors annual report | | writing, editing\ | content, and writing where | | and designing for a wide | needed | | variety of print and | | | electronic communication | - Ensure stories are shared in | | vehicles such as our | a way that reinforce cariong | | newsletters, external web | for patients and families | | news posts, e-blasts, social | through everyday actions, | | media posts, speeches, media | significant moments and | | releases, and blogs; | exciting breakt rhoguhts. | | | Partnering in care discovery | | - Communicate hospital strategy | and learning to achience | | and successes by developing | better health for our | | materials such as the Annual | communities while | | Report to ensure stakeholders | transformingout health care | | are engaged and aware of the | sustem | | organization's role, | | | achievements and activities; | - Ensuring stories are | | | compassionat, respect and | | - Reinforce our corporate | dignity, partnership, pursuit | | mission, vision, values and | of ezxcellece, and research | | initiatives through written | and innocation | | and visual storytelling to | | | guide and influence employee | | | awareness, understanding and | | | engagement. | | +-----------------------------------+-----------------------------------+ | **Tactical execution of strategic | - Currently work to execute | | communication plans** | comms programs on behlaf of | | | organization | | - Execute tactical | | | communications programs on | - Am the spokesperson | | behalf of the organization | | | including contentious issue | - Great relationship with media | | management, media relations, | | | internal communications, | - Ensure all communication goes | | digital media management, | through a potential story | | newsletter production, | lens | | government and community | | | relations and strategy | - Direct al of the collateral | | development; | materials, either create | | | graphics using canva or | | - Plan communication projects, | instruct graphic designer and | | coordinate the production of | videographers | | collateral materials in | | | collaboration with the | | | Digital and Creative | | | Communications Advisor. | | +-----------------------------------+-----------------------------------+ | **Supporting communication best | - Written policy on media | | practices:** | relations, procedures with | | | police and communication | | - Contribute to the development | procedures | | and maintenance of\ | | | communication policies and | - News background, comfortable | | procedures; | with research to support | | | development of complex | | - Conduct research to support | audience targeted engagement | | the development of complex, | programs | | audience-targeted engagement | | | programs; | - Work closely to inform senior | | | leadership and board - great | | - Support the creation and | relationship with all | | delivery of innovative | members - they know to come | | presentations, briefing notes | to me with anything | | and planning documents for | | | KHSC leaders and executives; | - Timely accurate responses, | | | | | - Ensure KHSC's communications | - Currently taking a | | meet legislative | professional certificate in | | requirements; | pr and comms to stay up to | | | date | | - Develop measures for | | | communication effectiveness | - Work closely with staff at | | and provide timely analysis | all levels to ensure they are | | and reporting; | comfortable in communications | | | in their own environements | | - Keep abreast of industry best | | | practices and integrate them |   | | throughout the organization | | | by participating in and | | | facilitating corporate | | | discussions; | | | | | | - Advocate for and educate | | | clients on best practices for | | | communications in their own | | | environments. | | +-----------------------------------+-----------------------------------+ ** ** **2. Judgment and Problem Solving** Describe the type of problems this role solves +-----------------------------------+-----------------------------------+ | - **Contentious issues**\ | - Contentious Issues | | Applies critical thinking; | | | collaborates with leaders, | - Staff Member Left Student | | teams, and partners; conducts | Outside | | strategic community outreach | | | in some cases where issues | - Expenses | | are regional or provincial in | | | nature. | - AAGSR | | | | | - **Communications planning for | - Good Relationships | | complex issues, changes & | with Reporters | | projects**\ | | | Applies critical thinking; | - Trusting relationship | | conducts research and root | with Exec team, | | cause analysis to ensure | appreciate that I | | communication addresses real | feel comfortable to | | issues; analyzes | come to them with | | stakeholders; and leads | ideas, they know I | | change management planning to | won\'t sewer them | | support effective | ever, so they trust | | communication. | me | | | | | - **Competing communications | - Ability to look ahead | | priorities**\ | down the road how | | Provides support and advice | this will affect us | | to internal and external | | | stakeholders with respect to | | | interpreting and evaluating | | | communication needs, options | | | and opportunities. | | +-----------------------------------+-----------------------------------+   Indicate the typical type of problem that you would escalate to your manager or a more senior person for resolution   +-----------------------------------------------------------------------+ | - Crisis management issues that pose high risk or reputational | | harm. | | | | - Problems that may have budget, labour or legal implications. | | | | - Seeking clarity around prioritizing work from competing clients. | +-----------------------------------------------------------------------+   ** **   **4. Communication Network** The table below details the key internal and external contacts and the purpose of communication of this role.   +-----------------------------------+-----------------------------------+ | **Key Contacts** |   | +===================================+===================================+ | **Internal** | Contacts: | | | | | | - Leaders, staff, physicians, | | | learners, volunteers and | | | Board members. | +-----------------------------------+-----------------------------------+ |   | Purpose of Communication: | | | | | | - Advising leaders at all | | | levels on issue management, | | | project/change | | | communications, stakeholder | | | engagement processes. | | | | | | - Storytelling, exchanging | | | information, interpreting | | | information, influencing | | | change | +-----------------------------------+-----------------------------------+ |   | Example: | | | | | | - Producing newsletter content | | | with input from internal | | | contacts | | | | | | - Supporting large-scale change | | | initiatives such as | | | redevelopment and regional | | | Health Information System | | | | | | - Providing contentious issues | | | management counsel and | | | communications support | +-----------------------------------+-----------------------------------+ | **External** | Contacts: | | | | | | - Local, regional and | | | provincial media, federal and | | | provincial high-level | | | government officials, | | | volunteers from the | | | community, police officers, | | | Executive Officers of other | | | hospitals, Ontario Hospital | | | Association, Council of | | | Academic Hospitals of | | | Ontario, Ministry of Health | | | and Long-Term Care, | | | University Hospitals Kingston | | | Foundation, patients and | | | their family members | +-----------------------------------+-----------------------------------+ |   | Purpose of Communication: | | | | | | - Working with external | | | contacts at all levels on | | | issue management, shared | | | project/change | | | communications, stakeholder | | | engagement processes | | | | | | - Storytelling, exchanging | | | information, interpreting | | | information, influencing | | | change | +-----------------------------------+-----------------------------------+ |   | Example: | | | | | | - Supporting regional change | | | initiatives such as Health | | | Care Tomorrow | | | | | | - Supporting provincial | | | communications campaigns such | | | as CAHO's Healthier, | | | Wealthier, Smarter campaign | +-----------------------------------+-----------------------------------+ ** ** ** ** **5. Accountability for Results** Describe the level of impact of the decision for this role. +-----------------------------------------------------------------------+ | - The results of the decisions, actions advice or counsel by | | Strategic Communications Advisors has significant consequences | | typically affecting the long-term performance and reputation of | | the hospital. | | | | - Strategic Communications Advisors collaborate with each other | | often on many larger-scale projects, make independent editorial | | decisions and provide advice and guidance to internal clients, | | all of which has an organization-wide impact. | | | | - Advisors have the autonomy to set deadlines when planning for | | tactical rollouts or advising clients on best practices. | | | | - Advisors determine how communications plans are executed. For | | example, determining the timing of communications and determining | | strategies for how we will use different communication channels. | | | | - According to KHSC media and social media policies, as well as our | | own departmental procedures, advisors manage contentious issues | | and day-to-day tactical work such as news story development or | | newsletter publication on behalf of the organization. | | | | - Advisors determine most responsible persons within the larger | | scope of a communications plan, and prioritize work tasks to | | balance competing demands while achieving organizational goals. | +-----------------------------------------------------------------------+ ** ** **6. Qualifications** The table below details the minimum levels of education and experience, as well as the minimum and preferred qualifications, certifications or designations required to complete the job.   +-----------------------+-----------------------+-----------------------+ | **Education** | Minimum Required: | - University Degree | | | | or equivalent | +=======================+=======================+=======================+ |   | Preferred: | - University Degree | | | | plus specialized | | | | training in | | | | communications, | | | | public relations | | | | or journalism at | | | | the College level | | | | or equivalent | +-----------------------+-----------------------+-----------------------+ | **Experience** | Minimum Required: | - 5 years of | | | | experience in a | | | | highly | | | | disciplined | | | | communication | | | | environment | +-----------------------+-----------------------+-----------------------+ |   | Preferred: | - 5-7 years of | | | | experience in a | | | | highly | | | | disciplined | | | | communication | | | | environment | +-----------------------+-----------------------+-----------------------+ | **Skills** | Minimum Required: | - Excellent and | | | | versatile writing | | **(Qualification, | | skills, writing | | Certification, or | | and editing to CP | | Professional | | style | | Designations)** | | | | | | - Strong | | | | interpersonal | | | | skills, including | | | | consulting, | | | | collaboration, | | | | diplomacy, tact, | | | | listening and | | | | analytical skills | | | | | | | | - Knowledge of the | | | | news business, | | | | digital/social | | | | media landscape | | | | | | | | - Knowledge of the | | | | health care field | | | | or experience in | | | | a complex, | | | | public-sector | | | | work environment | | | | | | | | - Ability to plan, | | | | develop and | | | | follow strategic | | | | corporate | | | | communications | | | | plans and execute | | | | tactics in a | | | | corporate, public | | | | sector health | | | | care environment | | | | | | | | - Current with | | | | industry trends, | | | | innovations and | | | | best practices in | | | | strategic | | | | communication | | | | | | | | - Strong computer | | | | and communication | | | | technology skills | | | | | | | | - Excellent ability | | | | to manage | | | | multiple | | | | priorities, meet | | | | deadlines and | | | | work under | | | | pressure | | | | | | | | - Formal training | | | | in | | | | communications, | | | | public relations, | | | | journalism or | | | | related field | | | | | | | | - Ability to work | | | | with a high | | | | degree of | | | | efficiency with | | | | various types of | | | | work stations (PC | | | | and MAC) as well | | | | as various types | | | | of software such | | | | as MS Office and | | | | Adobe Creative | | | | Suite | | | | | | | | - Knowledge of web, | | | | content | | | | management and | | | | social media | | | | technologies | +-----------------------+-----------------------+-----------------------+ |   | Preferred: | -   | +-----------------------+-----------------------+-----------------------+ ** ** ** ** **7. Physical & Sensory Requirements** Indicate physical effort and intense audio or visual attention required on a regular basis for this position. Please indicate the activity as well as the frequency and duration of each activity.   **Examples of Physical Effort:** - Continuous walking or prolonged standing - Lifting/carrying heavy objects - Operating equipment or machinery **Examples of Sensory Effort:** - Observing/monitoring individuals and/or equipment - Reviewing and verifying data and financial numbers (i.e., payroll) - Multi-tasking (i.e., data processing while answering telephone enquiries) +-----------------------------------------------------------------------+ | Physical | | | | - Continuous walking, climbing | | | | - Confinement to a workstation | | | | - Prolonged standing | | | | - Lifting / carrying up to 22lbs | | | | Sensory | | | | - Proofreading and writing | | | | - Phone calls and emails | | | | - Communications planning | | | | - Collecting & analyzing marketing research & capturing stakeholder | | input | | | | - High level of focus required to produce high-quality content, | | plans, collateral to support corporate projects, improve brand | | and public confidence. | +-----------------------------------------------------------------------+ **8. Working Conditions** Indicate the working condition which this position is exposed, as well as how often the position is under such conditions. Please provide specific examples, and the percentage of time or number of times per week it occurs.   **Examples of disagreeable working conditions:** - Travel (short or long distance) - Exposure to noisy, odorous, and hazardous emissions in an unpleasant environment - Isolated or crowded situations - Exposure to people who are impatient, angry, or unpredictable - Exposure to conditions that require the use of protective equipment +-----------------------------------------------------------------------+ | - Dealing with complaints | | | | - Travel (short distance, short duration) | | | | - Travel (out of town, long duration) | | | | - Isolated or crowded situations | | | | - Exposure to people who are impatient, angry or unpredictable | | | | - Exposure to biohazards or toxic substances, potential infection | | or disease | +-----------------------------------------------------------------------+ ** ** **Approvals** By approving this job description, those signing are agreeing that the above describes the appropriate qualifications and principal functions and responsibilities for the position. ** ** ** ** **Name** **Title** **Date** ------------------------ ------------------ ----------------------------------------------------------------------------- ------------- **Line Manager** Theresa MacBeth Director, Strategy Management + Communications  August 2019 **2^nd^ Line Manager** Elizabeth Bardon VP - Missions, Strategy & Communication, Missions, Strategy & Communication 2020/04/06 **HR Representative** Diana Macoomb Total Compensation Analyst 2020/04/06 ** ** **Important Note** Kingston Health Sciences Centre ("KHSC") reserves the right to change, amend or disuse this job description at any time. This document is intended to provide an overview of the required responsibilities and qualifications.   ** **