IT231 Module 3 Part 1, Saudi Electronic University, 2021

‫الجامعة السعودية االلكترونية‬ ‫الجامعة السعودية االلكترونية‬ ‫‪26/12/2021‬‬ ‫‪1‬‬ College of Computing and Informatics Introduction to IT and IS 2 Chapter 7: E-Business Systems  Identify the following cross- func...

‫الجامعة السعودية االلكترونية‬ ‫الجامعة السعودية االلكترونية‬ ‫‪26/12/2021‬‬ ‫‪1‬‬ College of Computing and Informatics Introduction to IT and IS 2 Chapter 7: E-Business Systems  Identify the following cross- functional enterprise systems, and give examples of how they can provide significant business value to a company: Weekly Enterprise application integration Learning Transaction processing system Outcomes Enterprise collaboration system  Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, Weekly marketing, and production and Learning operations management. Outcomes Required Reading Read the following to prepare for this class: Chapter 7 , Introduction to Information Systems I. Introduction e-business is much broader than e- commerce, using the Internet for any type of business activity II. Cross-Functional Enterprise Applications Reengineer/improve business activities by crossing boundaries of traditional business functions Enterprise Application Architecture – overview of major cross-functional enterprise applications and their interrelationships II. Cross-Functional Enterprise Applications The New Product Development Process II. Cross-Functional Enterprise Applications Interrelationships of Cross-Functional Enterprise Applications III. Enterprise Application Integration Connects e-business applications; integrates front-office and back-office applications IV. Transaction Processing Systems Handles/records daily business activities (transactions) Transaction – anything that occurs during daily business of which a record must be kept Online transaction Processing Systems – capture and process transactions immediately, in real time IV. Transaction Processing Systems Transaction Processing Cycle – 5 activities: Data Entry – capture business data Transaction Processing Batch Processing – record data, the process it periodically in “batches” Real-time (Online) Processing – capture and process the data immediately after it occurs IV. Transaction Processing Systems Database Maintenance – Databases must be updated so they are always correct and up-to-date Document and Report Generation – T-P systems produce a variety of reports Inquiry Processing – users may query and receive reports about transactions IV. Transaction Processing Systems The Transaction Processing Cycle V. Enterprise Collaboration Systems (ECS) Cross-functional IS help users to: Communicate – share information Coordinate – organize work efforts and resources Collaborate – work together on projects V. Enterprise Collaboration Systems (ECS) Tools for Enterprise Collaboration Electronic Communication Tools e-Mail Instant Messaging Voice Mail Faxing Web Publishing Paging V. Enterprise Collaboration Systems (ECS) Tools for Enterprise Collaboration Electronic Conferencing Tools Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Chat Systems Electronic Meeting Systems V. Enterprise Collaboration Systems (ECS) Tools for Enterprise Collaboration Collaborative Work Management Tools Calendaring and Scheduling Task and Project Management Workflow Systems Document Sharing Knowledge Management V. Enterprise Collaboration Systems (ECS) Electronic Tools Enhance Enterprise Collaboration I. Introduction IT in Business – some IS support specific business functions I. Introduction Functional Business IS Support Major Functional Areas II. Marketing Systems IS that aid in planning, promotions and sale of existing products in existing markets Interactive Marketing – customer-focused two-way transactions between a firm and its (potential) customers Sales Force Automation – connect the sales force to the Internet, intranets, and extranets II. Marketing Systems Targeted Marketing – advertising/promotion concept that includes: Community – the group of people interested in the product Content – the message aimed at the community Context – relevant/related to the target audience Demographic/Psychographic – aimed only at specific types/classes of people Online Behavior – track a person’s online behavior so the advertising can be targeted to the individual II. Marketing Systems Marketing IS Support Major Components of the Marketing Function Major Components of Targeted Marketing III. Manufacturing Systems Support the production/operations function Computer-Integrated Manufacturing Goal: to create flexible, agile, manufacturing processes that efficiently produce highest quality products 3 Objectives: Simplify (reengineer) production processes Automate – with computers, machines, robots Integrate – tie together all production and support processes with networks, cross-functional software, and other IT III. Manufacturing Systems Computer-Aided Manufacturing – automate the production process Manufacturing Execution Systems –monitor performance Process Control – control ongoing physical processes Machine Control – use of computers to control machines III. Manufacturing Systems Manufacturing IS Support Computer- Integrated manufacturing IV. Human Resource Systems Human Resource Information Systems (HRIS) support: Planning to meet personnel needs Development employee to their full potential Control personnel policies and programs HRM and the Internet – Internet is a major force for change in HRM HRM and Corporate Intranets – Intranets allow firms to provide services to customers and employees IV. Human Resource Systems V. Accounting Systems The oldest and most widely used IS in business; emphasize legal/historical record keeping accurate financial statements 6 operational accounting systems: Order Processing – capture/process orders, create data for inventory control and accounts receivable Inventory Control – process data reflecting changes in inventory, provides shipping/reorder information Accounts Receivable – record amounts owed by customers, produce customer invoices/statements and credit management reports V. Accounting Systems 6 operational systems: Accounts Payable – record purchases from, amounts owed to, and payments to suppliers, and produce cash management reports Payroll – record employee work and compensation data, produce paychecks and payroll documents General Ledger – consolidate data from other accounting systems, produce periodic financial statements and reports Online Accounting Systems – interactive, directly involved in processing business transactions V. Accounting Systems Note How Accounting Systems Are Related to Each Other VI. Financial Management Systems Support decisions concerning: Financing a business – determine financing needs Allocation and control of financial resources Capital Budgeting – evaluate profitability and financial impact of proposed capital expenditures Financial Planning – evaluate present and projected financial performance Thank You