Housekeeping NCII Module 2 PDF

Housekeeping NCII Quarter 1 – Module 2 Types and Uses of Different Housekeeping and Front Office Forms Housekeeping NCII Alternative Delivery Mode 1 Quarter 1 – Module 2: Types and Uses of Different Housekeeping and Front Office Forms First Edition, 2020...

Housekeeping NCII Quarter 1 – Module 2 Types and Uses of Different Housekeeping and Front Office Forms Housekeeping NCII Alternative Delivery Mode 1 Quarter 1 – Module 2: Types and Uses of Different Housekeeping and Front Office Forms First Edition, 2020 Cateel Institute of Arts and Technology, Inc. 2 Introductory Message For the facilitator: Welcome to the TVL-Housekeeping Services 11 Alternative Delivery Mode (ADM) Module on Types and Uses of Different Housekeeping and Front Office Forms! This module was collaboratively designed, developed and reviewed by educators both from public and private institutions to assist you, the teacher or facilitator in helping the learners meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and economic constraints in schooling. This learning resource hopes to engage the learners into guided and independent learning activities at their own pace and time. Furthermore, this also aims to help learners acquire the needed 21st century skills while taking into consideration their needs and circumstances. In addition to the material in the main text, you will also see this box in the body of the module: Notes to the Teacher This contains helpful tips or strategies that will help you in guiding the learners. As a facilitator, you are expected to orient the learners on how to use this module. You also need to keep track of the learners' progress while allowing them to manage their own learning. Furthermore, you are expected to encourage and assist the learners as they do the tasks included in the module. For the learner: Welcome to the TVL-Housekeeping Services 11 Alternative Delivery Mode (ADM) Module on Types and Uses of Different Housekeeping and Front Office Forms! This module was designed to provide you with fun and meaningful opportunities for guided and independent learning at your own pace and time. You will be enabled to process the contents of the learning resource while being an active learner. This module has the following parts and corresponding icons: This will give you an idea of the skills or competencies you are expected to learn in the What I Need to Know module. 3  This part includes an activity that aims to check what you already know about the lesson to take. If you get all the answers What I Know correct (100%), you may decide to skip this module. This is a brief drill or review to help you link What’s In the current lesson with the previous one. In this portion, the new lesson will be introduced to you in various ways; a story, a What’s New song, a poem, a problem opener, an activity or a situation. This section provides a brief discussion of the What is It lesson. This aims to help you discover and understand new concepts and skills. This comprises activities for independent practice to solidify your understanding and skills of the topic. You may check the What’s More answers to the exercises using the Answer Key at the end of the module. This includes questions or blank What I Have Learned sentence/paragraph to be filled in to process what you learned from the lesson. This section provides an activity which will What I Can Do help you transfer your new knowledge or skill into real life situations or concerns. This is a task which aims to evaluate your Assessment level of mastery in achieving the learning competency. In this portion, another activity will be given Additional Activities to you to enrich your knowledge or skill of the lesson learned. Answer Key This contains answers to all activities in the module. At the end of this module, you will also find: 4 References This is a list of all sources used in developing this module. The following are some reminders in using this module: 1. Use the module with care. Do not put unnecessary mark/s on any part of the module. Use a separate sheet of paper in answering the exercises. 2. Don’t forget to answer What I Know before moving on to the other activities included in the module. 3. Read the instruction carefully before doing each task. 4. Observe honesty and integrity in doing the tasks and checking your answers. 5. Finish the task at hand before proceeding to the next. 6. Return this module to your teacher/facilitator once you are through with it. If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult your teacher or facilitator. Always bear in mind that you are not alone. We hope that through this material, you will experience meaningful learning and gain deep understanding of the relevant competencies. You can do it! What I Need to Know This module was designed and written with you in mind. It is here to help you master the nature of Housekeeping Services. The scope of this module permits it to be used in many different learning situations. The language used recognizes the diverse vocabulary level of students. The lessons are arranged to follow the standard sequence of the course. But the order in which you read them can be changed to correspond with the textbook you are now using. After going through this module, you are expected to: 1. recognize the different housekeeping and front office forms; 2. fill out housekeeping and front office forms properly; and 3. show motivation for learning by answering the activities indicated in this module 5  What I Know MULTIPLE CHOICES Direction: Choose the letter of the best answer. Write the letter of the correct answer on your notebook. 1. It is an important document to keep track of records for lost and found items. A. Maintenance Form B. Security Form C. Lost and Found Slip D. To Do Tracker 2. For guest who requested for a wake-up call sheet, the wake-up call should be A. made one hour before the requested time B. made thirty minutes before the requested time C. made 10 minutes before the requested time D. made at the exact time requested 3. A form used by housekeepers or room attendants to record the task done during their shift. A. Housekeeping Attendant’s Daily Assignment Sheet B. Maintenance Form C. Daily Task Sheet D. Everyday Routine Sheet 4. Is used whenever there are problems reported by the guest to the housekeeping department. A. Recovery Form B. Maintenance Request Form C. Housekeeping Work Order Form D. Front Office Diary 5. It is prepared by the housekeeping department and handed down to the front desk to give them an update as to the status of each hotel room. A. Housekeeping Status Report B. Balance Sheet Report C. Rooms Report D. Front Office Report 6 6. These forms are used to ensure a good flow in hotel accommodation cycle. A. Front Diary Report B. Front Office Forms C. Maintenance Form D. Daily Task Sheet 7. Also known as the log book, contains all important events that transpired in the hotel front desk during the day. A. Maintenance Office Report B. Balance Sheet Report C. Housekeeping Attendant’s Daily Assignment Sheet D. Front Office Diary 8. Common problems for maintenance include A. electrical issues B. broken furniture C. TV not working properly D. All of the above 9. It is used by the housekeeping supervisor to check, on a daily basis, how the cleaning service for every guest room was done. A. Guest Room Cleaning Checklist B. Housekeeping Attendant’s Daily Assignment Sheet C. Front Office Report D. Lost and Found Slip 10.If you found an item left by a hotel guest in his room upon checking out, what will you do? A. Put the item inside your pocket and pretend that you have not seen it. B. Leave the item in the room. C. Turn over the item to the assigned department so that a lost and found slip will be processed. D. Look and find the hotel guest. 7  TYPES AND USES OF Lesson DIFFERENT 2 HOUSEKEEPING AND FRONT OFFICE FORMS Forms and reports play an important role in managing the housekeeping activities. It serves as evidence in a specific incident, situation, and happening. Reports are a very useful method for keeping track of important information. The information contained in reports can be used to make a very important decisions that affect the establishment. What’s In As a review of the previous lesson, complete the semantic web map below. Notes to the Teacher The following are information that would lead to the activities and assessment of this lesson. Some activities may need your own discretion upon checking, or you may use rubric if provided. Please review the activities and answer key. You may amend if necessary 8  What’s New Housekeeping service does not only cover observance and maintenance of cleanliness in hotel surroundings. As a housekeeping attendant, knowledge on how to use and handle housekeeping and front office documents is a must. Reading reports and accomplishing forms are parts of your job as a housekeeping attendant. This week, you will learn about the different housekeeping and front office forms. What is It Different Types of Housekeeping and Front Office Forms Forms and reports play an important role in managing the housekeeping activities. It serves as evidence in a specific incident, situation, and happening. Reports are a very useful method for keeping track of important information. The information contained in reports can be used to make a very important decisions that affect the establishment. Housekeeper should be knowledgeable in filling out housekeeping forms of which includes: Housekeeping daily assignment checklist; Maintenance request form; Housekeeping work order form; Guest room cleaning checklist; Stock requisition form; and Lost property report. Housekeeping Forms A. Housekeeping Attendant’s Daily Assignment Sheet Housekeeping attendant’s daily assignment sheet is a form used by housekeepers or room attendants to record the task done during their shift. This form will also help them plan their work for the day. After each room is serviced, the room attendant must list down the time they have entered the room for the room service and log in their time out after completion. They must also note down the room status before service and after service, the number of extra bed or cot placed, and also the number of linen replaced in the room. The housekeeper will receive this form after their briefing in the morning before they can start their daily task. 9  B. Maintenance Request Form Maintenance request form is used whenever there are problems reported by the guest to the housekeeping department. Common problems for maintenance are faulty equipment, electrical issues, broken furniture, TV not working properly, etc. 10  Sample Maintenance Request Form Date: Room Time Nature of Lodge by Received by Time of Signature Number Complaint Complaint Completion Lodge C. Housekeeping Work Order Form Housekeeping work order form is used when there are requests for work to be done. Work Order Details Requested by: __________________________________ Department: ____________________ Contact Name: _________________________________ Contact Extension: _______________ Custodial Department Requests Work Needed Check all that apply: * Shampoo * Vacuum * Sweep * Mop * Dust * Set up for event * Equipment discard * Others Date Needed: __________________________ Building: ______________________________ Room No.: ________ D. Guest Room Cleaning Checklist The guest room cleaning checklist is used by the housekeeping supervisor to check, on a daily basis, how the cleaning service for every guest room was done. This is done to be able to attain guest satisfaction. The use of this form is to establish a set of procedure that would ensure there will be no defects and any missing amenities for the guest. 11  Guest Room Cleaning Checklist Date: _______________________________________________ Room No. __________________________________________ Housekeeper: ______________________________________ Inspected by: ______________________________________ Guest Room Checklist Item Yes No Item Yes No Door locks work properly Mattress firm Turned regularly Door opens easily and Bedspreads free of rips and quietly stains Light switches work Upholstery clean and in good properly condition Windows open and close Furniture scratch or stained properly Window glass clean Luggage rack in good condition Window glass free of Walls clean and free of cracks cobwebs Drapes straight and Walls scratched working properly Controls of air Luggage racks in good conditioning works condition properly Air conditioning filter Wall pictures and mirrors clean straight Lamps work Furniture drawer slide easily Wall lights work Telephone working Lamp shades clean and Clean ashtrays straight Beds correctly made Mattress pad clean and free of stains Bed spreads straights Minimum of 6 hangers Fluted/Even pillows Drapes partially closed Rate cards posted Item Yes No Item Yes No Item Yes No Desk tops Mirrors Lamps and shades 12  Dresser tops Rim of Light bulbs baseboards Table tops All drawers Window cornice Head board Closet shelves Window frame Chairs Closet rod Corners Pictures frames Telephone Window sills Bathroom Checklist Item Yes No Item Yes No Item Yes No Clean toilet seats Shower Faucets (both sides) curtain clean leaking Underside of Pop up Broken tile lavatory clean stopper clean Shower rod in Water spots Toilet seats good condition on tile firm Commode Tub Fixtures firm underside clean grounting missing Commode Tub grouting Chrome flushes properly clean sparking Bathroom free of Supply of odor towels E. Lost and Found Slip Lost and found slip is an important document to keep track of records for lost and found items. Lost and Found Slip Finders Name: ________________________ Description of Article Location:______________________________ Time: _________________________________ Name of Guest:________________________ Address: ______________________________ Telephone No.: ________________________ Name of Guest: _______________________ 13 Signature of Guest:____________________ Date:__________________________________ Article Mailed Postal address: ________________________________________________________________ Dispatch No. __________________________________________________________________ Dispatchers Signature:_________________________________________________________ Date:___________________________________________________________________________ Article Surrendered to Finder Name of Finder:_________________________________________________________________ Emplyee ID No. _________________________________________________________________ Gate Pass No. ___________________________________________________________________ Employee’s Signature: __________________________________________________________ Date: ___________________________________________________________________________ Front Office Forms These forms are used to ensure a good flow in hotel accommodation cycle. A. Front Office Diary 31 Sunday July 7:00 AM Mr. Marciano reserved a special room for two for himself and his wife and will arrive between 11:00 AM to 1:00 Gab 7:30 AM 8:00 AM 8:30 AM Ms. Chloe requested room transfer from RM 201 to RM 207 Jus 9:00 AM A new room rate was applied effective today, see Memorandum No. 0078 posted at the bulletin for details 14  9:30 AM 10:00 AM Lost room cards at RM 307 were found and surrendered Lara B. Daily Running Sheet JB SUITES Phoenix Avenue, Quezon City, Philippines DAILY RUNNING SHEET: FIRST SHIFT COMPLETED TASK ❑ Read Diary ❑ All requests were granted ❑ Vacated rooms are clean Wake-Up Call Sheet Wake-up call sheet simply has the time, room numbers, and names of the guests. There are occasions that guests would request for a wake-up call for guests staying because of seminars or trainings. Thus, the organizer may request for a wake-up call for the participants. 15  Housekeeping Status Report Housekeeping status report is prepared by housekeeping department and handed down to the front desk to give them an update as to the status of each hotel room. The front desk then assigns rooms to arriving guests based on the occupancy report. This report basically contains all the details about the rooms that are vacant and available, occupied, to be vacated, and out of order. 16  The purpose of the housekeeping report is to see which rooms need cleaning, whether occupied or vacant, to maintain the cleanliness of the hotel and maximize its room-selling capacity. What’s More Direction: Read the questions carefully. Write the answers on your notebook. 1. Why are forms in managing the housekeeping department important? __________________________________________________________________________ __________________________________________________________________________ 2. What is the purpose of a housekeeping status report? __________________________________________________________________________ __________________________________________________________________________ 17  Rubrics Areas of Assessment A B C D Presents ideas Presents ideas Ideas are too Ideas are in an original in a consistent general vague or Ideas manner manner unclear 10 points 7 points 4 points 1 point Organization Strong and Organized Some No organized beg/mid/end organization; organization; beg/mid/end attempt at a lack 10 points 7 points beg/mid/end beg/mid/end 4 points 1 point Understanding Writing shows Writing shows Writing shows Writing shows strong a clear adequate little understanding understanding understanding understanding 10 points 7 points 4 points 1 point Mechanics Few (if any) Few errors Several errors Numerous errors errors 10 points 7 points 4 points 1 point TOTAL /40 POINTS What I Have Learned Before this module ends, accomplish what is asked below. Write your answer on your notebook. I have learned that _________________________________________________________________________________ _________________________________________________________________________________ I have realized that _________________________________________________________________________________ _________________________________________________________________________________ I will apply _________________________________________________________________________________ _________________________________________________________________________________ 18  What I Can Do Direction: Decide on what form to use for the given scenario below. Fill out the form you have selected using the details provided in the scenario. A grey rolex watch has been turned over by a housekeeper named Juan Arbas. He found the item from room 103 at 7:00 AM, July 28, 2021. Assessment Direction: Identify the type of form being asked in the following scenarios. Write your answers on your notebook. _____________1. A guest at Room 104 requested for a wake-up call at 4:00 AM. _____________2. You have just arrived and received the list of tasks to be completed during the day. _____________3. Mr. Nick Collier at Room 151 left this purse and black scarf. He already left the hotel as he was catching up with a meeting. _____________4. Also known as log book which contains all important events that transpired in the hotel front desk during the day. _____________5. These forms are used to ensure a good flow in the hotel accommodation cycle. _____________6. Is prepared by the housekeeping department and handed down to the front desk to give them an update as to the status of each hotel room. _____________7. Used when there are requests for work to be done. _____________8. Used by the housekeeping supervisor to check, on a daily basis, how the cleaning service for every guest room was done. _____________9. Used whenever there are problems reported by the guest to the housekeeping department. _____________10. Its purpose is to see which rooms need cleaning, whether occupied or vacant, to maintain the cleanliness of hotel and maximize its room-selling capacity. A. Fill out the Wake-Up Call Sheet below using the details in the scenario given. Writer your answers on your notebook. 19  You received a request from Mrs. Rubio, the organizer of the mass training of senior high school teachers currently staying at Hotel de Luna. The training next day, September 11, 2021 will start at 7:00 AM and she wanted her participants from room 204 Mr. Leo Estorco and Mr. Joseph Cuerda to wake up early at 5AM since they will be the facilitators of the training for the morning session. Wakeup Call List: 1st Call 2nd Call Name Room Wakeup Wakeup Wakeup Special Wake Remarks No. Date Time Time Request up Call Done by Total Rooms: Verified By: Additional Activities Direction: Kindly visit the link below and answer the questions that follow. Write your answers on your notebook. https://www.youtube.com/watch?v=2pxG12PlyLs 1. What was the video all about? ____________________________________________________________________________ 2. What did you learn from the video? _____________________________________________________________________________ _____________________________________________________________________________ 20 Alternative activity: Direction: If you do not have internet access to view the video above, please do this activity instead. Write your thoughts about the quote below in an essay. Relate the quote to our lesson on housekeeping and front office forms. Write your essay on your notebook Rubrics Areas of Assessment A B C D Presents ideas Presents ideas Ideas are too Ideas are in an original in a consistent general vague or Ideas manner manner unclear 10 points 7 points 4 points 1 point Organization Strong and Organized Some No organized beg/mid/end organization; organization; beg/mid/end attempt at a lack 10 points 7 points beg/mid/end beg/mid/end 4 points 1 point Understanding Writing shows Writing shows Writing shows Writing shows strong a clear adequate little understanding understanding understanding understanding 10 points 7 points 4 points 1 point Mechanics Few (if any) Few errors Several errors Numerous errors errors 10 points 7 points 4 points 1 point TOTAL /40 POINTS 21 References Content: Basbas, Leonora D. 2016. Housekeeping: Rex Bookstore. Urbiztondo, Laarni. 2016. Housekeeping: Rex Bookstore. Roldan, Amelia Samson.2010. Housekeeping Management: AR Skills Development & Management Services, Inc. https://www.youtube.com/watch?v=2pxG12PlyLs Images: “Swimming Pool Rules and Regulations Sample For (Hotel: Resorts: Apartments).” Setupmyhotel. Accessed August 1, 2020. http://setupmyhotel.com/formats/house-keeping/128-room-attandend- sheet.html. https://en.ppt-online.org/81083 https://setupmyhotel.com/formats/house-keeping/128-room-attandend- sheet.html 22