Host Staff Meeting.docx

Host Staff Meeting-Winter 2022 Verbiage and Presence Please avoid slouching, leaning, or sitting. Avoid addressing guests with crossed arms. Be on the aware of guests entering the building. Conversations should end before guests approaches the desk, and a guest should never feel like they are inter...

Host Staff Meeting-Winter 2022 Verbiage and Presence Please avoid slouching, leaning, or sitting. Avoid addressing guests with crossed arms. Be on the aware of guests entering the building. Conversations should end before guests approaches the desk, and a guest should never feel like they are interrupting a conversation. You are the first to welcome each guest as they enter the dining room. It is imperative that you give them your full attention and make them feel welcome. Give them a genuine smile and say “Good evening! Welcome! How are you?”. Which leads right into… “Are we walking in tonight or checking in with a reservation?” This will be the expected verbiage when checking in guests. By leading with “walking in” we assure guests that have not made a reservation that we are happy to have them with us and will do our best to seat them at a timely fashion. Try to avoid the phrase “Do you wanna” -Instead, use “Would you like” Upon departure guests should feel like we are genuinely grateful for their business... phrases like: “Thank you for coming” “Have a wonderful afternoon/evening” are expected to be said when a guest departs the building. Duties Please check the bathrooms every 20 - 30 mins. We should have a system in place to ensure that we are regularly checking the restroom. Whether that’s setting the alarm on the iPad or utilizing the restroom check list. There’s no need to wait or get in there ahead of a guest to check it out. Please make sure the restroom is properly stocked, the floor is clean, the counter is dry, and the trash is at a reasonable level. If you can’t get away from the stand to check the restrooms, just ask a manager to help. Remember to tidy your wastebasket at the beginning of every shift and to clean the windows. Checkout should be conducted at the end of every shift, both afternoon and evening, along with another wastebasket check. Please regularly use your downtime to dust on and around the items on the counter and shelves. Menus need to be regularly cleaned and sanitized. If you are the board runner for the shift you should be checking reservation notes at the beginning of every shift and act accordingly. Dress code Please no yoga pants, sweatpants, leggings or bare midriffs. Please no camo, racing stripes etc. Any clothing worn should be free of distress, holes, or tears. Dresses are encouraged Jeans are acceptable if they are dark or a solid color (such as black or white), no whitewashed, tears or distress Skirts are acceptable-dresses and skirts should be no shorter than 2 inches above the knee. Heels, flats, dress shoes are all ok. Tennis shoes are ok, so long as they are not branded or dirty. Logos such as Nike, Adidas, etc., should not be visible. Tank tops (specifically tank tops, not dressy sleeveless blouses or camis) may only be worn under a jacket or sweater. Anything you wear to work must be the correct fit…nothing super tight or super baggy. Hair should be “done” Other Miscellaneous Concerns We don’t want to see your phones. They should remain put away. If you have an emergency, you may step away from the desk with permission. All drinks should remain out of guest sight and be covered. We recommended you bring your own bottle, tumbler, yeti cup, etc. There is no food eating at the host stand-Mints are ok. Gum is not. The front desk should NEVER be abandoned, for any reason. If you must step away, it is your responsibility to have somebody cover it for you. (Bathroom breaks, beverage break etc.…) Our preference is that you eat prior to or following your shift. If you are on a double or need to step away to eat, a manager will be happy to cover the stand so that you may step away and sit down to eat, at an appropriate time and place. If you are running late to work, you must notify your manager on duty. Call the restaurant and make sure you let us know. If you cannot make it to your scheduled shift, it is your responsibility to get your shift covered. Once the schedule is out, there are no changes to be made without managerial approval. All time off requests, shift changes, and swaps are to be done through Restaurant 365 pending approval from your manager. As a member of the host team, you are very important. You are the first face the guests see when they walk in as well as the last, so it is imperative that you keep a welcoming and hospitable vibe at the front desk. You should always have a smile on your face even if you’re having a bad day. If you need to walk away or need some fresh air, grab a manager so that we can act accordingly. We are a team and must always treat each other with respect. Your shift shouldn’t be miserable or dreadful, but instead productive and enjoyable. As managers, we understand the pressures faced at the front desk at times and will always step in to help. Please remember that all your efforts are recognized and appreciated and remember always stay positive.