Emotional Intelligence in Healthcare PDF

Describe how emotions are categorized Identify which emotions you find the most difficult to manage in yourself Identify which emotions you find the most difficult to manage in others Describe how the four components of emotions (Complexity of response) affect the way we feel and how we communica...

Describe how emotions are categorized Identify which emotions you find the most difficult to manage in yourself Identify which emotions you find the most difficult to manage in others Describe how the four components of emotions (Complexity of response) affect the way we feel and how we communicate - emotional response ​ Physiological ​ Nonverbal reactions ​ Cognitive expression ​ Verbal expression Discuss guidelines for emotional expression in the workplace ​ Recognize how you are feeling ​ Difference between feeling, talking and acting ​ Expand emotional vocabulary ​ When/where to express feelings ​ Accept responsibilities for feelings ​ Mindful of communication channel Discuss the definition of Emotional Intelligence (EI) ​ ability to understand and manage your own emotions, as well as the emotions of others Explore components of EI ​ Explain why EI is important in healthcare ​ Important so we can understand the emotions a patient is going through to empathize with them, as well as to be someone a patient can talk to if in need of someone to talk to Complexity of Response ​ Physiological Response ​ Nonverbal Reactions ​ Cognitive Interpretations ​ Verbal Expressions Emotional Intelligence - Awareness of your own and others emotional states ​ Ability to effectively manage your emotions and stressors ​ Ability to effectively manage relationships when you or others are dealing with challenging/negative emotions Be more emotional intelligent by self - reflecting *1(Construct in middle -blue button), 5( composite scales (broader EI)), 15 model (specific areas of EI -subscales)*** Self - Perception - deals with the internal functions of EI around the way we see and understand ourselves Self-expression - deals with the way that we express ourselves through daily lives Interpersonal - composite relate to the how well we manage and maintain relationships with other people as well as our role in the groups that we are a part of and our broader social context Decision making - composite deals with subscales that relate to how we make decisions and interact with our world. Stress management - deals with how we understand, process and react to difficult situations. ​ Took picture on phone Triggers ​ What made me feel that way? ​ How am I feeling? – Name it!!! ​ Where did I feel that in my body? Empathy - seeing and hearing others' viewpoints without judgment.  ​ Took picture on phone ​ Show empathy by listening ​ “Loss of your leg is a major change, how will that impact your life” Unconscious Bias - social stereotypes about certain groups of people that individuals form outside their own conscious awareness. ​ Gender bias ​ Beauty bias ​ Ageism ​ Confirmation bias ​ Affinity bias ​ Authority bias ​ Name bias More likely to take steps to slow down their decision making process What we do about it ​ Acknowledge you have the bias and find way to be less bias towards certain topic 6.4 ​ The client interview is an important component of client care and involves several sources. ​ The client is considered the primary source of data. ​ Family, friends, care partners, or healthcare team members are secondary data sources. ​ Data collected from the client is considered subjective data. ​ Data collected through observation, examination, or procedures are considered objective data. 6.5 ​ The health history is an essential first step in understanding your client. ​ It is important to consider the environment before conducting a client interview. ​ Confidentiality of information is essential to a client interview, but in the case of suspected abuse or neglect, health professionals must report these offences. 6.6  ​ Recognizing your emotional state and minimizing unintentional miscommunication is a key component of self-reflecting before a client interview. ​ Mindful practice involves three specific behaviours: attention (awareness of what is happening internally and externally, moment-to-moment), and intention. ​ (being aware of why you are doing something), and attitude (being curious, open, and nonjudgmental). ​ ​ The five facets of mindfulness are (1) observing (being aware of what is going on inside yourself and in the external environment), (2) describing. ​ (being detail-focused on what is occurring while putting it into words), (3) acting with awareness (purposefully focusing one’s attention on the activity or interaction in which one is engaged), (4) nonjudging of inner experience (being consciously aware of one’s thoughts, feelings, and attitudes without judging them), and (5) nonreactivity to inner experience (taking a step back and evaluating things from a more logical, dispassionate perspective). ​ Mindful communication is interacting with others while engaging in mindful awareness and practice. So much of what we do when we interact with people today centers around our ability to be mindful in the moment with others. As such, examining how to be more mindful in our communication with others is essential to competent communication. 6.8 ​ Closed questions are designed to elicit information quickly. These questions are effective to use with clients experiencing difficulty with verbal communication. ​ Open-ended questions are designed to initiate communication and keep the client talking. These questions can enhance understanding of the client’s lived experience with their health care journey. ​ Probing questions can be used to acquire additional subjective data from a client. ​ Avoid judgmental questions that begin with “Why?” and “How come?” 6.9 ​ Therapeutic communication techniques used by health professionals emphasize the importance of building trusting relationships with clients and that therapeutic healing results from health professionals’ presence with clients. ​ Therapeutic communication techniques are specific methods to provide clients with support and information while focusing on their concerns. Health professionals assist clients in setting goals and selecting strategies for their plan of care based on their needs, values, skills, and abilities. ​ Nontherapeutic responses should be avoided, as these responses often block the client’s communication of their feelings or ideas